My experience buying from your company is that the flowers are way overpriced for what you get. I purchased again around mother's day and those flowers were pathetic, in fact, I would rate them just 1... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I would have happily given 5 stars but I was advised that the flowers would be delivered on the Saturday, for a friend birthday, but they were not delivered until the following Monday. They were speci... See more
Company replied
The flowers were a little wilted upon arrival however the recipient said that they perked up a little when she put them in water. I had requested baby’s breath and a bow, however that was not added. :... See more
Company replied
Beautiful arrangement. But ordering from Canada. I didn’t realize your location when I used google to find a local florists near my aunt. It ended up being very late and the flowers were not as fresh... See more
Company replied
Company details
Written by the company
AvasFlowers.net is a trusted nationwide flower delivery service offering beautiful, affordable floral arrangements for every occasion. Whether you're sending birthday wishes, celebrating an anniversary, or expressing sympathy, Avas Flowers makes it easy to deliver fresh flowers and thoughtful gifts to loved ones anywhere in the U.S. We partner with a network of local florists and fulfillment centers to provide same-day and next-day delivery — all backed by dedicated customer support and a satisfaction guarantee. With competitive pricing, a wide selection, and a commitment to quality, Avas Flowers has helped millions of customers send meaningful moments since day one.
Contact info
200 Continental Dr, 19713, Newark, United States
- 855-607-7710
- socialmedia@avasflowers.com
- avasflowers.net
3.2
Average
23K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The flowers that arrived were very low…
The flowers that arrived were very low quality. Looked like the cheapest bouquet from safeway got picked for 12.99 and i paid about 7x that amount. Over $70.00 for a small dying bouquet to be delivered.
18 March 2026
Unprompted review
Reply from AvasFlowers
Hello,
I want to take this time to apologize that you did not have a wonderful experience here with us. Everything was set in motion as we assigned the fulfillment of your desired arrangement to one of the local affiliates. Unfortunately, the quality of the product didn't meet your expectations. We apologize for entrusting your order to them.
I am thrilled that the flowers were delivered, but we apologize for not meeting your quality expectations. This doesn't happen every time here at Ava's. Our company has been providing top-notch arrangements for our customers' floral needs for over 30 years that we have been in business, and we've delivered tens of thousands of orders per year to our satisfied shoppers all across the US.
With regards to the quality or delivery concerns of the product received, we follow a 48-hour grace period policy where our customers are given an option for redelivery of a new product(s) of equal or greater value at no additional cost, as long as we receive notification from our customers within the prescribed time frame, or an adjustment of the arrangement price based upon our final agreement. A more detailed explanation of our terms of service can be found here:
https://www.avasflowers.net/terms-of-service#avas-flowers-satisfaction-commitment-cancellation-returns-and-refunds-policy
Though we received your quality feedback beyond the required grace period mentioned above, our main goal is always to make our customers happy so that they continue to return to us for all their floral needs. That said, I will issue you $15 worth of reward points on your account, which is associated with the email used for your purchase.
We hope this helps clarify any doubts and concerns. Please don't hesitate to re-evaluate your rating of our services. We appreciate you letting us help you.
Terrible service
Terrible service. Was out of flowers i chose and didn't even get an option to cancel it. The card looked like a 6 year old made it. Worse flowers I ever ordered. I wouldn't recommend you to anyone.
9 June 2026
Unprompted review
Reply from AvasFlowers
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and take great pride in ensuring our customers are satisfied.
I am taking care of this concern. To further assist you, please provide the order number, phone number, and email address associated with this order.
They delivered to wrong zip code
They delivered to wrong zip code
I was still charged and flowers delivered were 6 ugly colored roses.
30 March 2026
Unprompted review
Reply from AvasFlowers
Hello,
We have reviewed your feedback, and we are sorry about the experience you had. I am taking care of this concern, and we thank you for bringing this to our attention. This doesn't happen every time here at Avas. Our company has been providing top-notch arrangements for our customers’ floral needs for over 30 years that we are in business, and we've delivered tens of thousands of orders per year to our satisfied shoppers all across the US.
Since there was an issue with the fulfillment of the order, a partial refund was previously provided. We hope this gesture goes some way towards making up for our mistake, and we appreciate your patience and understanding.
I apologize for any further inconvenience we may have caused. Please feel free to re-evaluate your rating with our services. Thank you for allowing us to assist you.
... and then the nightmare began
I placed an order for a dozen roses for my wife for our wedding anniversary. By way of background, I had previously ordered a dozen roses each for my wife and mother-in-law for Valentine's Day, and we were pleased with everything. Not so on this occasion.
Early anniversary afternoon I got an email notice that my order had been delivered to our home. It was not. Thus began the nightmare that lasted WAAAY too many hours.
First, I called customer service line only to have to wade through that series of absurdities. I finally got a text referring me to call 855-607-7710. FWIW: that number is no longer operational. I eventually was given 877-638-3303 which itself presented a series of hurdles. And the online chat functionality is a joke, not worthy of the term "functionality."
When I reached an actual human, the calls were repeatedly dropped. This happened at least a dozen times. And btw, I wonder if the call center based in West Bengal or thereabouts? The dozen or so people I spoke with/attempted to speak with about my order all had Indian accents. Most were articulate in English, unlike the scammers that proliferate in India. When I inquired of their location, they said they were in Dover DE or Newark DE. I suspect neither was/is true.
Late afternoon I received a message that the delivery was delayed but it would be to us by 7pm. It wasn't. I eventually got an email stating that there would be no delivery that day, and that a delivery would be made at some unspecified time in the future.
My head exploded. I contacted the call center again [and again, and again]. Their remedy was to offer a $20 discount on a future purchase and to await the original order's delivery in the future. That is pure crazy talk.
NOT. ACCEPTABLE.
Finally, I was able to reach a supervisor after having been given this patently stoopit offer. I made her a counteroffer: 100% refund and a free arrangement as ordered originally. She would only agree to the refund, after all nothing was ever delivered. And I was exhausted after 6 or more hours.
Net-net: will I ever order from Ava's Flowers in the future? Not a chance in Hell. Will I make this summary known far-and-wide on social media? You can count on it.
19 June 2026
Unprompted review
Reply from AvasFlowers
Hello,
We have reviewed your feedback, and we are sorry about the experience you had. I am taking care of this concern, and we thank you for bringing this to our attention. This doesn't happen every time here at Avas. Our company has been providing top-notch arrangements for our customers’ floral needs for over 30 years that we are in business, and we've delivered tens of thousands of orders per year to our satisfied shoppers all across the US.
As there was an issue with the fulfillment of your order, we have processed a full refund for you.
I apologize for any further inconvenience we may have caused, and would like to Thank You once more for allowing me to assist you and for reaching out to us.
Flowers were pretty
Flowers were pretty, but not for the money. This was very disappointing.
10 June 2026
Unprompted review
Reply from AvasFlowers
Hello
We appreciate the feedback. We hope to help you with your floral needs in the future.
Thank you so much for reaching out and letting us help you
I went on line to order flowers for my…
I went on line to order flowers for my Mothers Birthday. I ordered first thing in the morning and was stated that it was a same day delivery. I also added an assortment of birthday balloons. They did not arrive so I called the next day. You can not talk to anyone on the phone so I left a message. She finally received 2 days late with only one balloon and flowers I did not order. I will not use Ava's flowers again.
17 June 2026
Unprompted review
Reply from AvasFlowers
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and take great pride in ensuring our customers are satisfied.
I am taking care of this concern. To further assist you, please provide the order number, phone number, and email address associated with this order.
The arrangement for my Mother-in-law's…
The arrangement for my Mother-in-law's birthday was beautiful, delivered on time and she loved it. Would not hesitate to order again.
30 March 2026
Unprompted review
Reply from AvasFlowers
Hi!
Thank you so much for your kind words! We're happy to hear you had a positive experience, and we're truly grateful for your support. We look forward to helping you with all your floral needs in the future.
Thanks again for choosing us!
This flower shop is a scam
This flower shop is a scam. They sent out roses to my girlfriend her birthday that died two days later. She was so upset and mad that she threw them in the garbage. I want a refund on my order and I never want to do business with this company again. I will also get the word out of this company is a scam and it’s giving me the runaround about giving me a refund. I will never use this company again. You should never use this company for Flowers. They are terrible. Customer service is terrible. The entire experience is terrible.
15 June 2026
Unprompted review
Reply from AvasFlowers
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and take great pride in ensuring our customers are satisfied.
I am taking care of this concern. To further assist you, please provide the order number, phone number, and email address associated with this order.
The flowers were a mess
The flowers were a mess. The delivery person cursed me feoncey. Didn't deliver the flowers. That were purchased from acme grocery store. The delivery person sat in out driveway for about 30 minutes. Did not receive flowers and I want a full refund back to my card not a credit to your store. I will never order anything from you . I feel bad for the person Ava for her name being connected to your business. What was supposed to be a good thing to a complete disaster. And I supposedly was suposed to receive a second call and never did. You can contact me on to talk about my full refund no credit
20 June 2026
Unprompted review
Reply from AvasFlowers
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and take great pride in ensuring our customers are satisfied.
I am taking care of this concern. To further assist you, please provide the order number, phone number, and email address associated with this order.
Order at your own risk! Not a reputable company-outsourced!
The flowers delivered did not look at all like what I ordered. When I received a photo by my recipent. I also learned that the flowers sat on the front porch for 10 hours in the heat. After calling CS numerous times and being told something different each time, I insisted on a credit back. The reps didn't speak English well and they most honestly should not be allowed to do business.
18 June 2026
Unprompted review
Reply from AvasFlowers
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and take great pride in ensuring our customers are satisfied.
I am taking care of this concern. To further assist you, please provide the order number, phone number, and email address associated with this order.
Customer service was very excellent in…
Customer service was very excellent in addressing last minute changes to my order.
28 March 2026
Unprompted review
Reply from AvasFlowers
Hi!
Thank you so much for your kind words! We're happy to hear you had a positive experience, and we're truly grateful for your support. We look forward to helping you with all your floral needs in the future.
Thanks again for choosing us!
Reply from AvasFlowers
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and take great pride in ensuring our customers are satisfied.
I am taking care of this concern. To further assist you, please provide the order number, phone number, and email address associated with this order.
Disappointing
I would have happily given 5 stars but I was advised that the flowers would be delivered on the Saturday, for a friend birthday, but they were not delivered until the following Monday. They were specifically for my friends birthday and so they were supposed to be delivered on her birthday. I chose this specific flower shop because it was local and once again I was advised the flowers would be delivered on the Saturday. Disappointed.
21 March 2026
Unprompted review
Reply from AvasFlowers
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and we take great pride in ensuring that our customers are satisfied.
I understand it was upsetting that the order was not delivered when it was supposed to. This doesn't happen every time here at Ava's. Our company has been providing top-notch arrangements for our customers' floral needs for over 30 years that we have been in business, and we've delivered tens of thousands of orders per year to satisfied shoppers all across the US.
We want you to know that our team has taken this incident very seriously to ensure it won’t happen again.
Please accept our apologies for the inconvenience, We would like to compensate you by providing you with a $20.00 in-store credit which you may use for up to one year, all across the United States for future purchases.
Please feel free to re-evaluate your rating of our services. Thank you for allowing us to assist you.
The flowers were 4 days late & it was…
The flowers were 4 days late & it was for my wife’s birthday. I was working on a business trip, gone for 3 months, and this was her “you don’t love me anymore” & filed divorce. So my experience was horrible with this company.
27 March 2026
Unprompted review
Reply from AvasFlowers
Hello,
We have reviewed your feedback, and we are sorry about the experience you had. I am taking care of this concern, and we thank you for bringing this to our attention. This doesn't happen every time here at Avas. Our company has been providing top-notch arrangements for our customers’ floral needs for over 30 years that we are in business, and we've delivered tens of thousands of orders per year to our satisfied shoppers all across the US.
As there was an issue with the fulfillment of your order, we have processed a full refund for you.
I apologize for any further inconvenience we may have caused, and would like to Thank You once more for allowing me to assist you and for reaching out to us.
It was late 3 day and not what i paid…
It was late 3 day and not what i paid for no balloons or roses . Ask for a new delivery never got a email back
4 April 2026
Unprompted review
Reply from AvasFlowers
Hello,
We acknowledge and apologize for how this unfortunate event has created an inconvenience for you. We’ve taken a serious look into the matter and want you to know that our team has taken this incident very seriously to make sure it won’t happen again.
I'm going to issue you $20 worth of reward points on your account, which is associated with the email used which you may use for up to one year, all across the United States for future purchases as a token of our apology.
Once again, we apologize for the experience you had with us during your recent purchase. We hope that we can serve all your floral needs in the future.
This place deserves zero stars
This place deserves zero stars. I ordered a bouquet with lilies and roses in it. They delayed the delivery by two days. The third day they called and said my two choices were sunflowers or roses. I said those are my only two options?? they said that or a live plant. Well, my best friend was in a horrible car accident and is in a wheelchair so I don’t think a live plant is what she needs to be worrying about right now.. they assured me that the roses would be multicolored. I didn’t know that brown was a new color of roses, but apparently it is because she received them and they were half dead.. I call the customer service to complain. She offered me a $15 off coupon for my next purchase.. I said I won’t ever use this company again so how will this benefit me? It was a $75 bouquet mind you. At the end, she decided to give me a $39 discount which for $39 I could’ve gotten a bouquet at the local grocery store if I would’ve lived in the state and it would have looked amazing. Do better!
19 June 2026
Unprompted review
Reply from AvasFlowers
Hello,
We have reviewed your feedback, and we are sorry about the experience you had. I am taking care of this concern, and we thank you for bringing this to our attention. This doesn't happen every time here at Avas. Our company has been providing top-notch arrangements for our customers’ floral needs for over 30 years that we are in business, and we've delivered tens of thousands of orders per year to our satisfied shoppers all across the US.
Since there was an issue with the fulfillment of the order, a partial refund was previously provided. We hope this gesture goes some way towards making up for our mistake, and we appreciate your patience and understanding.
I apologize for any further inconvenience we may have caused. Please feel free to re-evaluate your rating with our services. Thank you for allowing us to assist you.
I ordered a teddy bear and some…
I ordered a teddy bear and some balloons and did not receive them. They eventually refunded my money for those items but I wanted the teddy bear and balloons for my wife. Not my money back.
26 March 2026
Unprompted review
Reply from AvasFlowers
Hello,
We have reviewed your feedback, and we are sorry about the experience you had. I am taking care of this concern, and we thank you for bringing this to our attention. This doesn't happen every time here at Avas. Our company has been providing top-notch arrangements for our customers’ floral needs for over 30 years that we are in business, and we've delivered tens of thousands of orders per year to our satisfied shoppers all across the US.
Since there was an issue with the fulfillment of the order, a partial refund was previously provided. We hope this gesture goes some way towards making up for our mistake, and we appreciate your patience and understanding.
I apologize for any further inconvenience we may have caused. Please feel free to re-evaluate your rating with our services. Thank you for allowing us to assist you.
Although the arrangement was beautiful…
Although the arrangement was beautiful and I completely understand that they will not always look like the picture, it’s what’s available, I picked the most colorful flowers intentionally to brighten her day, with square like vase and she received mostly white flowers with rounded vase.
28 March 2026
Unprompted review
Reply from AvasFlowers
Hello,
We acknowledge and apologize for how this unfortunate event has created an inconvenience for you. We’ve taken a serious look into the matter and want you to know that our team has taken this incident very seriously to make sure it won’t happen again.
I'm going to issue you $15 worth of reward points on your account, which is associated with the email used which you may use for up to one year, all across the United States for future purchases as a token of our apology.
Once again, we apologize for the experience you had with us during your recent purchase. We hope that we can serve all your floral needs in the future.
This company was incredibly difficult…
This company was incredibly difficult and inconvenient to use. I was over charged with hidden fees for my flower arrangement, and upon the arrival of them they were dead nor was it the arrangement I chose nor was my vase and balloons attached. I ordered a tulip arrangement and got 12 roses paper wrapped and stuffed in a cardboard box. After expressing my issue I was met with a horrible attitude and offered every kind of discount to prevent giving me the refund I’ve requested. I wouldn’t recommend this company to anyone moving forward.
18 June 2026
Unprompted review
Reply from AvasFlowers
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and take great pride in ensuring our customers are satisfied.
I am taking care of this concern. To further assist you, please provide the order number, phone number, and email address associated with this order.
extremely disappointed with your service!
I was extremely disappointed with your service!! First I ordered a beautiful birthday bouquet (because it was advertised delivery within 24 hours) Then the following day, I get a message saying that that bouquet is not available and you sent me four choices to choose from (None of which I liked) I picked the purple orchid out of desperation because it was my mother’s 90th birthday and She was home alone, and I wanted her to have something for her special Birthday…. Instead, she got a tiny ugly orchid, FOUR days after her birthday!!! I will never order from you again!! (not to mention the person delivering the flowers was very rude!!)
27 March 2026
Unprompted review
Reply from AvasFlowers
Hello,
We acknowledge and apologize for how this unfortunate event has created an inconvenience for you. We’ve taken a serious look into the matter and want you to know that our team has taken this incident very seriously to make sure it won’t happen again.
I'm going to issue you $15 worth of reward points on your account, which is associated with the email used which you may use for up to one year, all across the United States for future purchases as a token of our apology.
Once again, we apologize for the experience you had with us during your recent purchase. We hope that we can serve all your floral needs in the future.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.