My experience buying from your company is that the flowers are way overpriced for what you get. I purchased again around mother's day and those flowers were pathetic, in fact, I would rate them just 1... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I would have happily given 5 stars but I was advised that the flowers would be delivered on the Saturday, for a friend birthday, but they were not delivered until the following Monday. They were speci... See more
Company replied
The flowers were a little wilted upon arrival however the recipient said that they perked up a little when she put them in water. I had requested baby’s breath and a bow, however that was not added. :... See more
Company replied
Beautiful arrangement. But ordering from Canada. I didn’t realize your location when I used google to find a local florists near my aunt. It ended up being very late and the flowers were not as fresh... See more
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Company details
Written by the company
AvasFlowers.net is a trusted nationwide flower delivery service offering beautiful, affordable floral arrangements for every occasion. Whether you're sending birthday wishes, celebrating an anniversary, or expressing sympathy, Avas Flowers makes it easy to deliver fresh flowers and thoughtful gifts to loved ones anywhere in the U.S. We partner with a network of local florists and fulfillment centers to provide same-day and next-day delivery — all backed by dedicated customer support and a satisfaction guarantee. With competitive pricing, a wide selection, and a commitment to quality, Avas Flowers has helped millions of customers send meaningful moments since day one.
Contact info
200 Continental Dr, 19713, Newark, United States
- 855-607-7710
- socialmedia@avasflowers.com
- avasflowers.net
3.2
Average
23K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not Impressed
Not impressed with the quality of the flowers delivered, the size of the flowers, and the tiny kids basket they were arranged in, did not look like the photo online, was something maybe a elementary school girl would like.
11 June 2026
Unprompted review
Reply from AvasFlowers
Hello,
We acknowledge and apologize for how this unfortunate event has created an inconvenience for you. We’ve taken a serious look into the matter and want you to know that our team has taken this incident very seriously to make sure it won’t happen again.
I'm going to issue you $20 worth of reward points on your account, which is associated with the email used which you may use for up to one year, all across the United States for future purchases as a token of our apology.
Once again, we apologize for the experience you had with us during your recent purchase. We hope that we can serve all your floral needs in the future.
The flowers I ordered were not the ones…
The flowers I ordered were not the ones delivered. I will NEVER USE YOUR COMPANY AGAIN. VERY DISAPPOINTED. HAVE INFORMED ALL MY FRIENDS AND MY FAMILY TO NEVER ORDER FROM AVAS FLOWERS AGAIN.
4 April 2026
Unprompted review
Reply from AvasFlowers
Hello,
We acknowledge and apologize for how this unfortunate event has created an inconvenience for you. We’ve taken a serious look into the matter and want you to know that our team has taken this incident very seriously to make sure it won’t happen again.
I'm going to issue you $20 worth of reward points on your account, which is associated with the email used which you may use for up to one year, all across the United States for future purchases as a token of our apology.
Once again, we apologize for the experience you had with us during your recent purchase. We hope that we can serve all your floral needs in the future.
I picked some beautiful flowers from…
I picked some beautiful flowers from the photos and paid for them and then I got a message that you did not have the one I picked and sent me some pictures of some other flowers. So I wanted my money back and was told you could not refund me my money that I had to pick from the flowers in the new photos you sent and you would send some chocolate covered strawberries. I will never use you guys again and I will make sure that everyone one I talk to knows what what you did to me
8 April 2026
Unprompted review
Reply from AvasFlowers
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and take great pride in ensuring our customers are satisfied.
I am taking care of this concern. To further assist you, please provide the order number, phone number, and email address associated with this order.
Arrangements were beautifully done and…
Arrangements were beautifully done and delivered on time and intact.
1 April 2026
Unprompted review
Reply from AvasFlowers
Hi!
Thank you so much for your kind words! We're happy to hear you had a positive experience, and we're truly grateful for your support. We look forward to helping you with all your floral needs in the future.
Thanks again for choosing us!
The order was never delivered and have…
The order was never delivered and have not received a refund.
28 April 2026
Unprompted review
Reply from AvasFlowers
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and take great pride in ensuring our customers are satisfied.
I am taking care of this concern. To further assist you, please provide the order number, phone number, and email address associated with this order.
Deceptive advertising
Deceptive advertising - website structured to give appearance they are a local, brick-and-mortar florist, but they are a broker. Not only could they not fulfill my elderly mother's special occasion order, but they missed the delivery by three days. We contacted her bank to reverse the charge. When the UPS, boxed shipment (who sends flowers like that?)arrived, we refused the package.
25 June 2026
Unprompted review
Reply from AvasFlowers
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and take great pride in ensuring our customers are satisfied.
I am taking care of this concern. To further assist you, please provide the order number, phone number, and email address associated with this order.
Surprise charges
Company added a $26+ service fee not shown on my original charges--don't mind the $10 delivery fee but what is the service fee never mentioned when I ordered the flowers. Would never use this company again because of the bait and switch on charges--something I thought would cost around $65 ended up being $95--do not use this company unless you are clear on the ridiculous added charges never mentioned when you originally ordered.
29 June 2026
Unprompted review
Reply from AvasFlowers
Hello,
Thank you for your feedback. The service fee is to ensure the proper care and handling of your order. Some companies simply conceal their service fees in the cost of the flowers, in addition to charging a delivery fee. At AVAS, we prefer to keep it separate so that you know exactly what you are paying for at the final step of the web checkout. We are sorry for the inconvenience.
It is our mission to make all customers' online ordering experiences as seamless as possible. The final cost of a purchase is largely dependent on a lot of factors, including the destination, applicable taxes, and the day and date of delivery. This makes it challenging to provide the total before collecting all the relevant information. To ensure that the customer's expectations are set correctly, we state throughout Steps 1 (Delivery Info) and 2 (Billing Info) that tax and fees will be calculated once the addresses and delivery date are confirmed.
After addresses and delivery dates are filled in on Steps 1 and 2, we can calculate any relevant costs outside the product total. Step 3, the ""Review & Place Order"" section of our online cart, allows customers to enter a coupon code they may wish to include. This section displays the total, including tax and fees. Please note that a purchase cannot be finalized until this section is displayed, reviewed, and confirmed by the customer. A more detailed explanation of our service fee can be found here:
https://www.avasflowers.net/terms-of-service#service-fee.
Our main goal is to always make our customers happy so that they continue to return to us for all their floral needs. That being said, I'm going to issue you $20 worth of reward points on your account, which is associated with the email used for your purchase.
We hope this helps clarify any doubts and concerns. Thank you for allowing us to assist you.
We had to call and explain order was…
We had to call and explain order was not delivered to correct address, and they offered to resend, so they did end up getting the delivery but late.
4 April 2026
Unprompted review
Reply from AvasFlowers
Hello,
We have reviewed your feedback, and we are sorry about the experience you had. I am taking care of this concern, and we thank you for bringing this to our attention. This doesn't happen every time here at Avas. Our company has been providing top-notch arrangements for our customers’ floral needs for over 30 years that we are in business, and we've delivered tens of thousands of orders per year to our satisfied shoppers all across the US.
As there was an issue with the fulfillment of your order, we have processed a full refund for you.
I apologize for any further inconvenience we may have caused, and would like to Thank You once more for allowing me to assist you and for reaching out to us.
supplemented order
They weren't able to provide the arrangement we wanted; so we had to go with multiple colored roses at the last minute in stead.
6 April 2026
Unprompted review
Reply from AvasFlowers
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and take great pride in ensuring our customers are satisfied.
I am taking care of this concern. To further assist you, please provide the order number, phone number, and email address associated with this order.
If I could I would give 0 stars
If I could I would give 0 stars. Could not deliver on the requested date, tried to deliver them 2 days late, called me then proceeded to waste over 20 minutes of my time offering different levels of discounts when I kept firmly asking for a refund, which they eventually did, but it took about 5-6 times of telling them very explicitly I no longer wanted their services.
26 June 2026
Unprompted review
Reply from AvasFlowers
Hello,
We have reviewed your feedback, and we are sorry about the experience you had. I am taking care of this concern, and we thank you for bringing this to our attention. This doesn't happen every time here at Avas. Our company has been providing top-notch arrangements for our customers’ floral needs for over 30 years that we are in business, and we've delivered tens of thousands of orders per year to our satisfied shoppers all across the US.
As there was an issue with the fulfillment of your order, we have processed a full refund for you.
I apologize for any further inconvenience we may have caused, and would like to Thank You once more for allowing me to assist you and for reaching out to us.
Ava’s delivered flowers to a residence…
Ava’s delivered flowers to a residence and 2 days later when I saw the arrangement I was not happy with the flowers they selected. I had requested purple and there was one purple flower in the whole arrangement. I contacted them and they swiftly refunded most of my money and reminded me that an email had been sent to me which stated I would approve of substitute flowers being used. In the haste of getting to a different state because of a death in the family, I clicked and said ok.
They worked with me beautifully during a sad time.
4 April 2026
Unprompted review
Reply from AvasFlowers
Hi
Thank you for sharing your feedback, we truly appreciate you taking the time to reach out.
To help us look into this matter promptly, we've sent a request for some additional details (your full name, email address, phone number, and order information). Once we receive your response, we’ll be able to assist you further and work toward a resolution.
We appreciate your patience and look forward to resolving this for you.
Disappointing
Flowers were for my cousin's birthday and were not delivered when I had hoped, not until the day after her birthday. I thought the florist was local to her city, which it was not. I was disappointed and will not use this service again.
5 April 2026
Unprompted review
Reply from AvasFlowers
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and take great pride in ensuring our customers are satisfied.
I am taking care of this concern. To further assist you, please provide the order number, phone number, and email address associated with this order.
I never received the order
I never received the order, even though I received notification that it had been delivered. I complained several times, but received no response from an unfriendly automated system.
10 May 2026
Unprompted review
Reply from AvasFlowers
Hi,
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and disappointment caused by your experience.
We understand how concerning it is to receive a delivery notification for an order that you did not receive, especially after making multiple attempts to contact us without receiving the assistance you needed. We regret that your experience did not meet the level of service we strive to provide.
To better assist you, we have sent you an email regarding your concern. We kindly ask that you check your inbox, including your spam or junk folder, and reply to that email at your earliest convenience. Once we receive your response, we will promptly review your case and work toward an appropriate resolution.
We appreciate your patience and look forward to resolving this matter for you.
Flowers were meant to be sent Easter…
Flowers were meant to be sent Easter Saturday. The date was wrong on the order (maybe my fault). I called to reschedule for later that week. The operator changed it to then. The order wasn’t delivered until weeks later.
4 April 2026
Unprompted review
Reply from AvasFlowers
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and we take great pride in ensuring that our customers are satisfied.
I understand it was upsetting that the order was not delivered when it was supposed to. This doesn't happen every time here at Ava's. Our company has been providing top-notch arrangements for our customers' floral needs for over 30 years that we have been in business, and we've delivered tens of thousands of orders per year to satisfied shoppers all across the US.
We want you to know that our team has taken this incident very seriously to ensure it won’t happen again.
Please accept our apologies for the inconvenience, We would like to compensate you by providing you with a $15.00 in-store credit which you may use for up to one year, all across the United States for future purchases.
Please feel free to re-evaluate your rating of our services. Thank you for allowing us to assist you.
Worst Service EVER
Worst Service EVER.
Flowers were never delivered but was lied to that it was. This was for Easter Sunday.
Mysteriously they appeared the following day. 8 tulips instead of 16 & they were in really bad shape.
Was told I was gonna be refunded half but got much less than that.
Never got N apology or nothingness
5 April 2026
Unprompted review
Reply from AvasFlowers
Hello,
We have reviewed your feedback, and we are sorry about the experience you had. I am taking care of this concern, and we thank you for bringing this to our attention. This doesn't happen every time here at Avas. Our company has been providing top-notch arrangements for our customers’ floral needs for over 30 years that we are in business, and we've delivered tens of thousands of orders per year to our satisfied shoppers all across the US.
Since there was an issue with the fulfillment of the order, a partial refund was previously provided. We hope this gesture goes some way towards making up for our mistake, and we appreciate your patience and understanding.
I apologize for any further inconvenience we may have caused. Please feel free to re-evaluate your rating with our services. Thank you for allowing us to assist you.
It was a new experience using Ava’s…
It was a new experience using Ava’s Flowers and ordering on an app. It worked well and when there was a question they called with their question and worked out the details. They were very pleasant and the end result was perfect and beautiful. Would recommend!!!!!
3 April 2026
Unprompted review
Reply from AvasFlowers
Hi!
Thank you so much for your kind words! We're happy to hear you had a positive experience, and we're truly grateful for your support. We look forward to helping you with all your floral needs in the future.
Thanks again for choosing us!
Terrible experience!
Terrible experience would definitely not ever use again. Flowers delivered were terrible and upon supposed 2nd attempt of delivery, the order was never received.
3 April 2026
Unprompted review
Reply from AvasFlowers
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and take great pride in ensuring our customers are satisfied.
I am taking care of this concern. To further assist you, please provide the order number, phone number, and email address associated with this order.
Pricier than other florists
Initially, I as very disappointed, because flowers arrived later than had been indicated. Also price was $40 more than expected. After contacting the company I never received a response. This is the first contact I’ve received since April. After a recent visit to the recipient’s house, the orchid is beautiful, so for that reason I am giving 2 stars instead of 1 star. Very deceptive of price and flower arrived in very poor condition, initially.
14 April 2026
Unprompted review
Reply from AvasFlowers
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and take great pride in ensuring our customers are satisfied.
I am taking care of this concern. To further assist you, please provide the order number, phone number, and email address associated with this order.
The flowers were ok
The flowers were ok, ive just ordered other company's bouquets for delivery that were less expensive and better put together.
26 June 2026
Unprompted review
Reply from AvasFlowers
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and take great pride in ensuring our customers are satisfied.
I am taking care of this concern. To further assist you, please provide the order number, phone number, and email address associated with this order.
Same day delivery was promised but not…
Same day delivery was promised but not fulfilled. Delivery was expected on the 3rd but did not happen until the 6th. In addition to the delay, the flowers I ordered were unavailable. The only other option available was the "Designer's seasonal mix" so I had no idea what was being delivered. While the flowers that were delivered were pretty, they were not what I had in mind at all. Overall, I was very disappointed with the experience.
6 April 2026
Unprompted review
Reply from AvasFlowers
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and take great pride in ensuring our customers are satisfied.
I am taking care of this concern. To further assist you, please provide the order number, phone number, and email address associated with this order.
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