AV.com Reviews 3,706

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 504 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent products, highlighting their quality and competitive pricing. Many people appreciate the efficient and reliable delivery service, noting that items arrive promptly and are well-packaged. The overall service is consistently described as great, with consumers expressing satisfaction and a strong intent to make future purchases. However, some customers experienced issues with faulty items upon arrival, such as a defective needle or a CD drive that wouldn't close properly. A few reviewers also mentioned delays in receiving their orders or difficulties in contacting customer service for assistance.

What people talk about most

Product

Customers had positive experiences with product, often highlighting great value, quality, and performance.... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting prompt and fast delivery, with... See more

Quality

Consumers find quality to be positive, with many reviewers praising the excellent condition and robust build... See more

Price

People report positive experiences with price, often finding products readily available at competitive or... See more

Service

Reviewers highlight positive aspects of service, consistently praising the excellent and efficient service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Didn't know much about AV so checked them on Trustpilot before buying and had very good rating and reviews. Went ahead and purchased JBL speaker which AV had kept at Xmas sale price whereas all other... See more

Rated 5 out of 5 stars

Great product and service from AV.com. The AVCOM Record Collectors Unit (Walnut) is exactly as expected and neatly holds more records than I expected, my turntable and amp. The price was reasonable co... See more

Rated 5 out of 5 stars

Nicely made speaker stands . Parts Easily fitted together and look great with my small Cambridge Audio speakers fitted. Bought primarily to raise the speakers to head height when sat on the sofa .Very... See more

Rated 5 out of 5 stars

Great customer service, VERY fast shipping / delivery, answered all my questions and resolved slight niggles due to Bank Holiday long weekend without any problems. Highly recommended. Will buy again f... See more


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. Home Theater Store
  4. Home Audio Store
  5. TV store

Written by the company

From initial sales query to after-sales care, AV.com is committed to being competitive, offering a wide range of expanding products from the industry’s biggest names at great prices and delivering your order quickly and efficiently. Regardless of what product or service you might need, AV.com is dedicated to providing excellent service throughout your journey to make every purchase special.

AV.com Details

Written by the company

No Fuss Returns
You can purchase from AV.com with complete confidence and peace of mind. As standard we provide a 30 day money back guarantee which can be extended up to 180 days for a small charge. This is in addition to our product warranties, which provide protection against product fault or defect for between one and six years. Our 'money back' guarantee is in addition to your statutory rights and deviates from many other sellers' offerings as our refund period is 30 days instead of the UK standard of 14 days. It is also easy to return something via our online returns centre on our website.
Choose Your Own Delivery Date
You can select your own delivery date using the calendar in your shopping basket. Have your order delivered on a day that suits you - we offer a wide range of delivery options to suit every budget.
Great Prices and Excellent Service
We want to make purchasing and owning AV and Hi-Fi equipment, by providing great prices and excellent service, regardless of how you buy from us. We supply AV and Hi-Fi equipment manufactured by many of the industry's best known brands, at very competitive prices.

Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

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Rated 4 out of 5 stars

Easy to put together

Easy to put together and look quite good ( at least where I have placed them). One problem I found was on threading the wires through the column to hide them I found some flakes of insulation from those wires. This is because the holes in the column don’t have grommets in them so you are pulling the wire through metal edged holes

24 March 2026
Rated 5 out of 5 stars

Great buy!

So impressed that this used wiim pro arrived promptly and in perfect condition with all leads etc. It sounds great and has reinvigorated my system!

21 March 2026
Rated 5 out of 5 stars

The sound is 1st class

Wharfedale Diamond 9.1 Bookshelf Speakers (Pair), Walnut the sound is 1st class, they look amazing the Walnut wood is beautiful very unique so different, shape is lovely, thought the price was superb, we can’t fault them, packaging was very good easy instructions we will definitely be buying more from your company

20 March 2026
Rated 5 out of 5 stars

SO fast!

SO fast!

Shipped amazingly quickly and courier was equal to the task.

Great product, for me, signal transfer is perfect.

20 March 2026
Rated 5 out of 5 stars

Another easy transaction

I've used AV.com for a number of purchases. This time was the same quick service, good communication and efficient delivery.
Last 3 syli have been from them I think as they had the best price and are trustworthy.

19 March 2026
Rated 5 out of 5 stars

AVCOM 10" Active Subwoofer, Black – Excellent control and balance

AVCOM 10" Active Subwoofer, Black – Excellent control and balance

I purchased the AVCOM 10" Active Subwoofer, Black directly from AVCOM, and it turned out to be a very strong performer in its price range.

The unit has more than enough power and actually needs to be dialled back to properly integrate with the rest of the system. This is a positive, as it allows for precise tuning rather than pushing the sub to its limits.

Once set correctly, the integration is excellent. The subwoofer does not draw attention to itself – instead, it fills in the low-end naturally. When turned off, the system clearly loses depth, which confirms how well it complements the main speakers.

The bass character is smooth and controlled rather than aggressive or “boomy.” It delivers weight and presence without overpowering the mids or highs.

Another notable strength is low-volume performance. Even at modest listening levels, the bass remains present and balanced, rather than disappearing – something many subwoofers in this category struggle with.

In practical use, the sub performs strongly from around 30–35 Hz, with lower frequencies still audible but less pronounced, which is expected in this class.

Overall, the AVCOM 10" Active Subwoofer offers a well-balanced, controlled low-end that integrates easily into a system without requiring excessive output.

Based on this experience, I would be interested in exploring more of AVCOM own audio products as part of a complete setup.

17 March 2026
Unprompted review
Rated 1 out of 5 stars

Don’t trade in!

Edit: Your reply suggests they had visible signs of wear. If they did then this was down to damage in transit (your courier)!

Having had previous positive purchase experiences, I thought the sell / trade in process with AV.com would also be positive.

After sending my speakers - which were in mint condition and only 6 weeks old - they have assessed them as two stages below that (Good) and reduced their offer for them. Refusing the offer would have then resulted in me having to pay another £15+ to have them returned so a total of £30+ for nothing.

Absolute rubbish.

They’ve lost a customer for good now.

16 March 2026
Unprompted review
AV.com logo

Reply from AV.com

Thank you for your review.

Unfortunately the condition of the speakers upon assessment were not in the state as originally described and our offer was reduced accordingly.

We are sorry you were unhappy with this outcome.

Regards AV.com

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