Autumn and May Reviews 

176
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally welcoming, helpful, and deeply knowledgeable during personal consultations and complex repairs. Reviewers often highlight the friendly atmosphere and the attentive care they receive when visiting the local store. Consumers are also very happy with the exceptional quality of the craftsmanship and the beautiful, distinctive range of jewelry available. People appreciate the careful attention to detail, noting that cherished items consistently return looking brand new and wonderfully polished. Buyers consistently value the prompt turnaround times and the lovely gift packaging provided with their special purchases.

What people talk about most

Service

People report positive experiences with service, highlighting the friendly, professional, and knowledgeable... See more

Product

Reviewers mention positive feedback about product quality, expressing delight with items that came out... See more

Staff

Reviewers highlight positive aspects of staff, describing them as consistently helpful, professional, and... See more

Quality

Customers report appreciation for the exceptional quality and craftsmanship of the repairs and products.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I go to Autumn and May for all my jewellery fixing needs, from fixing gold chains to adding lost charms back onto pieces. The service and value is brilliant. I recently had an antique silver christeni... See more

Rated 5 out of 5 stars

I just love Autumn and May Jewellery Shop. From the selection they have that fits every pocket to the people who look after us and make us feel special. They are great goldsmiths too and if you have... See more

Rated 5 out of 5 stars

I have bought several beautiful necklaces from Autumn and May over the years. This time, I needed speedy delivery to ensure a square pendant arrived in time for a friend's birthday. Staff were very fr... See more

Rated 5 out of 5 stars

Over the years I have bought a number of items from A&M including a replacement wedding ring for my wife(original stolen) and an eternity ring. My latest purchase was a chain necklace for her birthda... See more


Company details

  1. Jewelry Store

Written by the company

Local jewellery boutique offering Designer made Silver and Gold Jewellery, Engagement & Wedding Rings, Bespoke Design & Commission, and Jewellery repairs


Contact info

4.8

Excellent

TrustScore 5 out of 5

176 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(176)

61 reviews in the last 12 months

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Rated 5 out of 5 stars

Gorgeous Earrings

We ordered the Trilogy Pearl Eartimgs for my aunty’s 70th birthday and they were lovely. Beautiful earrings, well packaged and they arrived quickly. We would definitely order from this again.

8 July 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service - super helpful and the results for the adjustments to our three rings exceeded our expectations. Huge thanks to Isac and his team who are clearly highly skilled in their craft.

14 September 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I ordered a Kit Heath Bevel Cirque Sterling Silver Link Bracelet for my wife's birthday. It arrived on time, well packaged, and included a presentation bag. Ideal. Excellent Service

3 July 2024
Unprompted review
Rated 5 out of 5 stars

Gorgeous Diamonfire Earrings

I recently purchased a pair of Diamonfire diamond hoop earrings from Autumn and May, and they are absolutely stunning! The earrings are of excellent quality and look even more beautiful in person. The fast delivery was a bonus, and I was impressed with the thoughtful packaging—a gorgeous gift bag and box were included. This isn't my first time shopping with Autumn and May, and it certainly won’t be my last. Highly recommend for anyone looking for high-quality jewellery and a great shopping experience both in store and online.

4 September 2024
Unprompted review
Rated 5 out of 5 stars

wildflower earrings

I purchased the wildflower earrings and a flower ring for my daughters graduation gift and she was delighted with them! Excellent craftsmanship and very well packaged. Would definitely buy again and recommend this company! Thankyou!

1 July 2024
Unprompted review
Rated 5 out of 5 stars

Excellent company

Would definitely recommend Autumn and May and would use them again. Products arrived in good time, clear communication, lovely packaging and very competitive price.

5 July 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Jewellers

Autumn and May repaired an heirloom bracelet and did an excellent job. This is not the first time I have brought jewellery in for sizing/valuation etc. They are always professional, prompt and friendly. I have no hesitation recommending their service. Highly professional.

31 August 2024
Unprompted review
Rated 5 out of 5 stars

lovely people, excellent service

I always have such a wonderful experience here. The prices are also really reasonable given their professionalism, care and trustworthiness. I regularly have my wedding and engagement rings cleaned & polished here, and they always come back promptly, but most importantly glistening and looking better than new! The setting on my engagement ring is particularly tricky, but I completely trust Autumn and May to make sure it’s correctly set each year so I don’t have to worry about losing the diamond. All of this, plus the employees are such lovely people too. Wouldn’t go anywhere else. Thank you so much for taking such good care of my most prized possessions!

10 August 2024
Unprompted review
Rated 5 out of 5 stars

It’s good as new again. Brilliant!

Friendly, expert advice when I needed to repair and resize a ring. Reasonably priced and a superb job. My ring looks amazing and I am thrilled I can wear it again. Thank you so much.

12 July 2024
Unprompted review
Rated 5 out of 5 stars

I bought the trilogy tri coloured…

I bought the trilogy tri coloured necklace fir my girlfriend a big Kit Heath fan. She loved both the necklace and the beautiful Autumn & May packaging. We have previously bought from the Greenwich store and the service is excellent.

22 May 2024
Unprompted review
Rated 5 out of 5 stars

Happy purchaser!

I have bought a couple of pieces from
Autumn and May and just love them. I needed to change an order and it was no problem. Everything from ordering to receiving the items is brilliant, and beautifully packaged. Have recommended to friends!

22 March 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful earrings

We ordered 2 sets of earrings. Very satisfied, good quality and with beautiful boxes so we can use them for gifts, we will be back, customer service 100%. Thanks Susanne

13 July 2024
Unprompted review
Rated 5 out of 5 stars

A wonderful job

The diamond in my daughter's engagement ring went missing and she was distraught. Autumn and May did a superb job of repairing the ring and making look new. She's over the moon.Thank you.

10 July 2024
Unprompted review
Rated 5 out of 5 stars

60th Birthday Present

Bought a Kit Heath Coast Pebble Twin Droplet Drop Sterling Silver Earrings for my wife’s 60th. All done completely online without visiting the shop and a very smooth transaction proceeded including the delivery. Needless to say I would use this company again especially as they are a small independent run business and the website has been properly put together and is easy to navigate.

20 May 2024
Unprompted review

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