Very convenient car rental service at Palermo Airport. The booking system on autovia.it is simple to operate. The staff were polite and efficient, we finished pick-up quickly without long waiting. The... See more
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Location
Switch locationPalermo - Aeroporto Punta Raisi, 90045 Punta Raisi, Sicilia, IT
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Had issue with insurance and was sorted at the desk by a very helpful lady and gave me an upgrade in the process. They were very helpful both getting the car and handing it back. Maurice Deegan... See more
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Not at the actual AirPort, They have to send someone to pick you up but you don't know that until you arrive Helped other customers that's were behind us first because they knew him Doesn't... See more
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Nice and patience staff. Good and clean cars. Fast service. Speak good english. Recommend this company.
Company details
Written by the company
Autovia è una società operante nel settore “automotive” specializzata nel noleggio auto e furgoni. Costituita da tre aree di eccellenza altamente specializzate con un team di professionisti di grande preparazione ed esperienza, Autovia è in grado di affiancare Liberi Professionisti, Aziende, Holding ed Enti Pubblici nella definizione delle loro strategie di utilizzo delle vetture e dei veicoli commerciali in parco, dalla semplice richieste di ottimizzare costi e modi per andare da “A” a “B” alla definizione di una vera e propria Car Policy con un occhio attento al saving aziendale. Scopri di più
Perchè scegliere Autovia?
I nostri punti di forza
Azienda italiana
Ottima reputazione sul web e nel territorio
Crescita aziendale costante
Eco friendly
Visione internazionale
Struttura decisionale di alto livello
Partnership importanti
Network in continua espansione
Servizi e soluzione ad hoc
Azienda leader nel settore
Innovazione e strategia
Contact info
Palermo - Aeroporto Punta Raisi, 90045, Punta Raisi, Sicilia, Italy
- +39 091 869 4268
Auto e furgoni
4.2
Great
460 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 1 week
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Nice and patience staff
Nice and patience staff. Good and clean cars. Fast service. Speak good english. Recommend this company.
30 September 2026
Reply from autovia.it - Palermo Aeroporto
Dear Customer,
we are happy to read your positive review. Thank you for choosing Autovia for your journey.
The Autovia Team
Had issue with insurance …
Had issue with insurance and was sorted at the desk by a very helpful lady and gave me an upgrade in the process.
They were very helpful both getting the car and handing it back.
Maurice Deegan
Ireland
15 September 2026
Reply from autovia.it - Palermo Aeroporto
Dear Customer,
thank you for your review. We are happy to know that you were pleased with the service you received.
The Autovia Team
Service and explication are very very…
Service and explication are very very good and the price
8 September 2026
Reply from autovia.it - Palermo Aeroporto
Dear Customer,
we are very pleased to know that you were satisfied with your experience. Thank you for sharing your feedback with us.
The Autovia Team
Pepe and staff were amazing on my 3week…
Pepe and staff were amazing on my 3week journey in Sicily!
Best,
MZ
31 August 2026
Reply from autovia.it - Palermo Aeroporto
Dear Customer,
thank you for your kind feedback. We are happy to know that your experience with our team was a good one.
The Autovia Team
Vehicle refused over standard UK Amex format—family left stranded
This review concerns the Autovia Palermo Airport desk that handled my collection on 8 August 2026. I arrived on time with my passport, driving licence and original physical UK American Express card. The card was in my name but, as is standard on many UK Amex cards, it displayed my first-name initial and surname. The desk refused to release the prepaid vehicle solely because my first name was not printed in full.
I received no vehicle, keys or practical alternative assistance. My family was left stranded and I had to arrange an emergency replacement rental costing £1,515.65. The replacement company accepted the same card without difficulty.
Regardless of the booking intermediary, refusing a prepaid vehicle over this card-name format—with no workable solution at the desk—was an extremely stressful and expensive experience. Customers using UK-issued Amex cards should obtain written confirmation before travelling that the precise printed name format will be accepted.
8 August 2026
Unprompted review
Reply from autovia.it - Palermo Aeroporto
Dear Customer,
we are sorry for the stressful situation you and your family experienced at Palermo Airport.
For the rental guarantee, Autovia requires an eligible physical credit card in the main renter’s name. The details shown on the card must allow the desk to verify that the cardholder and the renter are the same person. Where a card displays initials or an abbreviated name, additional verification may sometimes be necessary if the identity cannot be established with sufficient certainty.
However, our rental conditions do not state that a card must automatically be refused simply because the first name is shown as an initial. For this reason, the exact circumstances of the refusal you describe need to be checked against the card presented, your identification documents and the records from the desk.
The fact that another rental company accepted the same card does not by itself determine whether it met Autovia’s guarantee requirements, as each company applies its own procedures. That said, we understand your frustration at receiving no vehicle or practical alternative after arriving with a prepaid booking.
Please send the booking confirmation, rental voucher, a copy showing how the name appears on the Amex card, and any documentation provided at the desk to customercare@autovia.it so that this specific case can be reviewed accurately.
The Autovia Team
Very convenient car rental service at…
Very convenient car rental service at Palermo Airport. The booking system on autovia.it is simple to operate. The staff were polite and efficient, we finished pick-up quickly without long waiting. The car was clean and in good condition, highly recommend.
19 August 2026
Reply from autovia.it - Palermo Aeroporto
Dear Customer,
thank you for your positive rating and for your trust in us. We hope to assist you again in the future.
The Autovia Team
Avoid this company if possible
Avoid this company if possible ! They rip you off with charges for paint marks less than a quarter of a little finger nail and rim marks (not deep scratches) that can be polished. Close to scam ! They exploit the fact that you have excess coverage!
30 July 2026
Unprompted review
Reply from autovia.it - Palermo Aeroporto
Dear Customer,
we understand your frustration, but we cannot accept Autovia being described, even indirectly, as a scam.
Any damage is assessed by comparing the vehicle’s condition at pick-up and return. Even small marks must be documented and evaluated according to the applicable damage policy. Having excess coverage does not affect the damage assessment and is not used to apply arbitrary charges.
The Autovia Team
Very disappointing experience
Very disappointing experience. I had already paid €68.50 for full coverage insurance as part of my booking, but when I arrived at the counter, I was told that this was not considered insurance by the rental company and that it did not provide sufficient coverage for them.
The options offered were either a €700 deposit while remaining responsible for any damage to the vehicle, or paying an additional €210 for the rental company's own insurance and leaving only a €100 deposit.
Since I did not want to drive while being fully responsible for potential damage, I felt forced to purchase the additional insurance despite already having paid for coverage in advance.
Customers should be informed much more clearly about the difference between the insurance sold during booking and the coverage required by the rental company. Being asked to pay an extra €210 at pickup after already paying €68.50 for what was advertised as full coverage was frustrating and misleading. Unfortunately, this lack of transparency resulted in a very poor experience.
8 June 2026
Unprompted review
Reply from autovia.it - Palermo Aeroporto
Dear Customer,
we are sorry that the difference between the coverage purchased during the booking process and Autovia’s protection options was not clear.
Coverages purchased through brokers or intermediaries are separate products from the Autovia rental agreement: they may provide reimbursement to the customer afterwards, but they do not automatically remove the security deposit, excess amounts or liabilities stated in the rental agreement at pick-up. For this reason, optional Autovia coverages may be offered at the desk, reducing or directly eliminating certain financial responsibilities and allowing a lower deposit.
The choice always remains with the customer. We understand, however, that communication must be clear and complete, especially when a customer has already purchased coverage through the booking channel. Your feedback will help us improve the information provided before and during pick-up.
The Autovia Team
All good
The staff was so helpful and the prices was nice. the only downside was the insurance was too high nearly the car's rental price.
5 June 2026
Reply from autovia.it - Palermo Aeroporto
Dear customer, thank you very much for your 5-star review and for choosing our service. We are delighted to know that your experience was positive and that our team met your expectations. We will continue working every day with commitment and professionalism to provide an efficient and reliable service.
The Autovia Team
Good service at the counter
Good service at the counter, special thanks to Nina who served us
15 May 2026
Reply from autovia.it - Palermo Aeroporto
Dear customer, thank you very much for your kind review and for choosing our service. We are pleased to know your experience was positive.
The Autovia Team
Second nice experience
It's the second time that we rent a car from this company, and this is a second very good experience.
When we gave back the car, we just had 1 problem regarding the lack of fuel. The person from Autovia told us that we can go out from the parking and refuel the car, what we did. The problem was on the fuel station, the pistolet had a problem and shown that the car was full even if it was not the case.
After coming back to the airport parking, everything was alright, no bad suprise, no additional fees.
The personnel is very nice, without stress and responding all our questions.
I will still recommand this company !
13 May 2026
Reply from autovia.it - Palermo Aeroporto
Dear customer, we are delighted to receive your positive review. Thank you for trusting our company.
The Autovia Team
A very positive experience renting from…
A very positive experience renting from Autovia. The staff were friendly and explained everything I needed to know. When I made the booking, I chose not to add any extra insurance, but at the counter I decided to upgrade to full coverage. It did increase the rental cost quite a bit, but it was not presented as a surprise. Traffic can be challenging, and for us it was worth the peace of mind of not having to worry about any scratches or dents on the car, big or small.
Autovia’s office is located inside the terminal, which is a major advantage, and their parking area is shared with most of the other rental car companies. We had booked a VW T-Cross but instead received a brand-new Nissan Qashqai, which was perfectly fine with us.
25 April 2026
Reply from autovia.it - Palermo Aeroporto
Dear customer, we are delighted to receive your positive review. Thank you for trusting our company.
The Autovia Team
Reply from autovia.it - Palermo Aeroporto
Dear customer, we truly appreciate your 5-star rating and your positive feedback. Your satisfaction is our priority.
The Autovia Team
Very helpful and professional personal
Very helpful and professional personal, answered on my all questions, can’t complain at all. Pick up from the airport in Palermo was relatively quick and drop off to the airport was immediate.
The only thing what I would recommend to others if someone wish to rent an automatic transmission car, please do it in advance and contact Autovia and ask them to reserve a decent car for you, otherwise probably you will get only MG small car which is ok for the city, but if you are planning to do a road trip like me, it’s not the best option.
Another recommendation would be to go for your reservation via Sunny Cars, it’s slightly more expensive but completely hassle free.
16 February 2026
Unprompted review
Reply from autovia.it - Palermo Aeroporto
Dear customer, we truly appreciate your review and your trust in our team.
The Autovia Team
Reply from autovia.it - Palermo Aeroporto
Dear customer, thank you for sharing your excellent experience with us. We are glad our service met your expectations.
The Autovia Team
We had the EXACT experience as another…
We had the EXACT experience as another 1 star reviewer. The car we rented had 72,000 kilometers and innumerable scratches and many dents. When we picked up the car, I took photos of the existing damage but should have taken a video as to fully document the car damages would have required 45 photos. When we returned it today we were told that the UNDERSIDE of the right front bumper was scratched. I had NO photographic evidence that we weren't responsible for the "damage". Since they had our deposit for the car, I had ZERO leverage and had to pay 265 Euros for the damage we weren't responsible for. If I could give a 0 rating I would. I'm well into my 60's and have rented many, many cars over the years. Never experienced anything like this. Please, pay a bit more and rent from a well recognized, reputable company. Argh.
5 January 2026
Unprompted review
Reply from autovia.it - Palermo Aeroporto
Gentile Cliente,
abbiamo letto con attenzione la sua recensione e ci dispiace sinceramente per la percezione estremamente negativa che ha maturato al termine del noleggio. Comprendiamo il disagio e la frustrazione che possono derivare da una contestazione di danno, soprattutto quando si ritiene di non esserne responsabili.
Riteniamo tuttavia importante chiarire alcuni aspetti oggettivi. I nostri veicoli, anche se con chilometraggio elevato, vengono regolarmente controllati e tutti i danni preesistenti vengono sempre registrati nella documentazione di check-out, che il cliente è invitato a visionare e confermare prima dell’utilizzo del veicolo. In caso di dubbi o di danni non chiaramente visibili (come quelli nella parte inferiore del veicolo), è sempre possibile richiedere supporto al personale in fase di ritiro.
Alla riconsegna, eventuali danni non presenti nella documentazione iniziale — inclusi quelli nella parte inferiore del veicolo — devono essere valutati secondo procedure standard di settore, applicate in modo uniforme e supportate da rilievi tecnici e fotografici. Il deposito cauzionale non rappresenta una “leva”, ma una garanzia contrattuale prevista in tutti i noleggi auto, proprio per consentire verifiche corrette e tracciabili dopo il rientro del veicolo.
Ci dispiace che la documentazione in suo possesso non sia risultata sufficiente a supportare la contestazione, ma respingiamo l’idea che gli addebiti vengano effettuati in modo arbitrario o scorretto. Ogni importo richiesto segue criteri oggettivi e verificabili.
Qualora desiderasse un riesame puntuale del suo caso, la invitiamo a contattare il nostro servizio clienti all’indirizzo customercare@autovia.it
, indicando i riferimenti del contratto: saremo lieti di fornirle tutte le spiegazioni e la documentazione disponibili.
Il Team Autovia
Reply from autovia.it - Palermo Aeroporto
Dear Customer,
thank you for your 5-star review!
We’re delighted to hear that the car was in great condition and that our staff was friendly and helpful — qualities that are essential for a smooth and enjoyable rental experience.
We look forward to welcoming you again on your next trip.
The Autovia Team
Avoid Autovia at all costs!
Car wasn't available when we arived at the airport. Staff wasn't able nor willing to help us.
13 October 2025
Unprompted review
Reply from autovia.it - Palermo Aeroporto
Dear Customer,
we’re truly sorry to hear about your experience and we completely understand your disappointment at not finding your reserved car available upon arrival at the airport.
Vehicle availability is managed through strict planning procedures, but occasionally operational issues — such as delayed returns or last-minute technical replacements — may affect the timing of delivery. Nevertheless, our staff should always provide assistance and alternative solutions, and we sincerely regret that this did not happen in your case.
We kindly ask you to contact us at cpalermo@autovia.it
, providing your booking details, so we can review the situation and offer you a full explanation.
Please accept our apologies for the inconvenience caused — your feedback helps us improve and ensure better service for all our customers.
The Autovia Team
Great price/quality ratio.
Great price/quality ratio.
Simpatic and helpful staff, especially signora Claudia.
21 October 2025
Reply from autovia.it - Palermo Aeroporto
Dear Customer,
thank you very much for your kind review! We’re delighted to hear that you appreciated the great price/quality ratio and the friendliness of our staff. A special thank you from Ms. Claudia, who will be happy to receive your kind mention.
We hope to welcome you again soon for another pleasant rental experience with Autovia.
Kind regards,
The Autovia Team
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