Incredibly poor communication from both the driver and the company itself. They know your hands are tied and couldn't care any less once they have your money and belongings.
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See what reviewers are saying
Thanks very much for dumping the fridge outside the rugby club because it was an inch too high for the door. I’m sure there’s an excuse (covid, health and safety or similar), but literally just wa... See more
Company replied
Atrocious communication. Very late for pick up and drop off. Extremely slow to respond to messages and the person pretends like you don't have an ongoing conversation. Can't stick to a timetable or up... See more
I was hopeful about using this company based on the reviews, but ended up disappointed. My earliest ship date was August 2nd. I called on August 7th to get an update on the status and was told that I... See more
Company details
Information provided by various external sources
Direct Express Auto Transport is one of the largest auto shipping brokers in America with over 10,000 vehicles shipped annually. Direct Express Auto Transport orders usually ship inside of one week. The small number of complaints relative to its huge size has everything to do with the professional care of the Customer Service team. While not perfect, we have an amazing record of success. Customers and carriers love doing business with us!
Contact info
321 San Anselmo Avenue, 94960, San Anselmo, United States
- 800-600-3750
- info@autotransportdirect.com
- autotransportdirect.com
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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We have just used Direct Express to bring our car to Cleveland
We have just used Direct Express to move our cars from Tennessee to Cleveland and could not be happier. They were very good at collecting it bon time and delivering per the agreed schedule.
Awesome service
I was referred to direct auto express by someone in a Facebook group who had a great experience. I went online made a booking for my car to be picked up at the end of the month. The day before pickup, I called to confirm and they told me everything was on track. The day of pickup the driver called to let me know he would be there in 30 mins. He showed up right on time and he was really reassuring and knowledgeable. ( I asked many questions) Told me my car would get to GA the next day(from Florida) and he called to let me know when he reached the destination of drop off. The driver was super friendly and very helpful. I would totally recommend direct express auto transport from the online booking to the customer service when you call on the phone they are very helpful. No surprise charges, no issues.
Rapid and Efficient
When we purchased a law enforcement vehicle in Minnesota, we were somewhat at a loss as to how to get it to the Bellingham Washington area where it could be transported to Alaska where we are located. Our Direct Express Auto Transport customer service representative, Jessie made the process simple for us to accomplish, and so rapid that the vehicle arrived at the delivery destination almost before we were ready to receive. We will definitely be using again.
Great car transport company! Fast and easy
Great car transport company! Easy online scheduling, and I was provided a transport within one day of my first available date. The company that transported the car was great as well! Highly recommend!
I used Direct Express Transport 3 times…
I used Direct Express Transport 3 times in a row, when I thought who really need to transport their cars. First I used from Austin to Milwaukee and back again. This time Austin to Atlanta. This industry is notorious for bad experiences. But this company stood out with really good customer service. Pretty much everything was upfront on the site. All the drivers on 3 occasions went extra mile to accommodate on both sending and receiving side. Roman, the driver with my 228889 order, was totally awesome. Same with Jessie the rep on my order. 5 stars from me.
I purchased the service to ship my…
I purchased the service to ship my mom's car from Florida to Boston, couldn't be more happy. Super smooth and fast process. They pick up the car in the day that we set up and deliver so fast that I still can't believe it. Trustful and serious company. I really recommend to any one that is seeking for a car shipping.
Direct Express Customer Service was easy and cost effective
Direct Express Customer Service person, Jessie, was professional, kind, helpful, and a pleasure to work with. The online reservation process was fast and easy. The driver was professional, treated my car with care, and even made a last minute delivery change with no problem. I would definitely use them again and recommend their service.
The transaction from start to finish…
The transaction from start to finish was seamless. From selecting my pick up date to being contacted that a driver had been assigned, I was thorough impressed with the level of professionalism. The driver was dedicated to the security of my vehicle from inception to delivery. Keep up the great work!
I have used direct express auto and haven’t regretted it!
I have used direct express auto transport 2 times now and had a great experience each time! They are timely and try to accommodate your preferences as much as possible! The drivers they choose are reliable, trustworthy, and have always delivered my car very faster (one time even faster than I arrived in the city!). I will use them every time I have to deliver my car to another part of the US!
Reasonably priced
Reasonably priced, on time.. no problem.
Would use again if needed
Good Transport Service.Ashley was very…
Good Transport Service.Ashley was very helpful
First time shipper - Easy
This company is very well run. You can quickly tell by the simple, user-friendly process, informative information provided on this site, and straightforward conversations with the staff. First time I tried to get a car shipped. Everything worked on time. Do not have to look elsewhere...fair price and professional. Feel lucky that I found them.
Wayne, Orinda, CA
Excellent service from Direct Express…
Excellent service from Direct Express Auto Transport! They are the best auto transport company in the nation!
About As Easy As It Gets!
This was my first time having a vehicle shipped to me from another state, as I usually will fly out and drive it back. I have to say that if I need to ship one again I will, and use Direct Express Auto Transport without a doubt. Within a short amount of time placing my order a driver was assigned, and then showed up at the dealer the very next day for pick up. Got the car in just 3 days, and it was in great shape. The driver was very kind, and extremely helpful. The peace of mind was definitely worth the cost.
Nevada to Florida
Direct express auto did a fabulous job in moving my vehicle. They were on time and very professional throughout the entire process. They were also very flexible as I needed to alter my pick up location a couple of miles. I would recommend them to anyone. You won’t be disappointed.
We recommend this service
They were on time, professional and deliver as promised. Their price was very reasonable as well. This is the third time we used them
Smooth and Easy
The process was very simple and went very smoothly. Ashley at Direct Express Auto Transport was very helpful. I had a car shipped from New Jersey to Illinois (near St. Louis, Mo).. the price was great for the car and the cost to ship it!. Direct Express was cheaper than the others too!
Dina and Direct Express did a great job…
Dina and Direct Express did a great job getting my non-running car from a Copart auction in CA to me in TX. I have used Direct Express before and will use them again...
Expectations Highly Exceeded
Excellent service by a trusted auto transport company. There were many to choose from, though based on reading so many positive reviews from this carrier, I made the call. I was not disappointed. The carrier arrived early, was courteous, professional and demonstrated a strong sense of customer service. I would definitely use again!
i Awesome Transport Company
These guys are extremely professional & also reasonably priced. From the moment I spoke to Kelly I felt like I was dealing with the right company.. Car was picked up in Irvine CA exactly when they said it would be & dropped off in Bethesda MD on time. I was nervous deciding who to use to transport my car but these guys did a great job . I would recommend them to anyone considering shipping a car. .
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