Horrible. Took my money 5 times and I still don't have the parts. Matt is apparently a supervisor?? Not sure whose ass he kissed to get that job, but it certainly wasn't earned. And I figured out why... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Terrible customer service!! They indicated that they would have my rotors and pads on December 5. It is now December 11 and the shipper is now saying that the second piece of the order was just shippe... See more
Company replied
I ordered a radiator from Autoshack on Ebay and it was sold as coming with a 6 month warranty. Just under 3 months later the radiator developed a large leak at a seam. I inquired with the company thro... See more
Company replied
Sent me brake pads that had been previously returned by someone else, most likely as defective. Package was torn open & a mess. Pads did not fit application, had to slightly modify backing plate to fi... See more
Company replied
Company details
Written by the company
AutoShack stands for convenience and customer focus. We are committed to providing a straightforward online shopping experience that puts your needs at the forefront. Our inventory houses over a million aftermarket auto parts, available directly to you. By bypassing the middleman, we offer these parts at factory-direct prices, an advantage we gladly pass on to our customers. We believe in putting the customer first. Our Contact Center team is ready to assist, aiming to make your interactions with us as smooth as possible. Our objective is to give you the confidence to make informed decisions about your vehicle maintenance and repair needs. Every order is managed and shipped from our own distribution centers, ensuring accurate and prompt delivery of your selected parts. AutoShack is your go-to choice for auto parts needs. It's about you, your vehicle, and ensuring you get the parts you need without a hassle. Experience the convenience with AutoShack today!
Contact info
115 Journeyman St, K2T 0N7, Kanata, Canada
- 1(866)990-3871
- emails.4200237.1208.99797fe1d2@4200237.email.netsuite.com
- autoshack.com
1.6
Bad
205 reviews
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good service
23 April 2025
Unprompted review
Reply from Auto Shack
Sav,
Thank you for the 5-star rating and for recognizing our service! We truly appreciate your support and look forward to assisting you again in the future.
Regards,
Customer Service Team
AutoShack
I GOT TAKEN FOR A RIDE TO RIPOFFVILLE
I BOUGHT BRAKE PADS FOR MY CAR SUPER SLOW SHIPPING AND NOT THE RIGHT PART AND THEY WILL NOT GIVE ME A REFUND
22 April 2025
Unprompted review
Reply from Auto Shack
Thank you for sharing your feedback.
At the time of your call, we communicated that the concern would be reviewed and that action would be taken after completing our investigation. We understand that you were expecting an immediate refund; however, part of our process is to first verify the details to ensure a proper resolution. Following this review, a refund was approved and a prepaid return label was provided to facilitate the return of the part.
We appreciate your business and your cooperation throughout the process. Your feedback is important to us as we remain committed to providing fair and reliable service.
Regards,
Customer Service Team
AutoShack
Lifetime warranty is a scam!!!
Cheap parts that will fail quickly and not last guaranteed. If you get the lifetime warranty and try to get a replacement only to find out that they no longer carry that part and now that warranty is useless. No help at all. I think someone should start a class action lawsuit against autoshack.
Thanks for replying to my first comment.
The parts in question have nothing to do with the policy. I had contacted them about not being able to find the parts online anymore and was told they dont carry them anymore. It was parts purchased with a lifetime warranty...not a lifetime warranty if parts available.... i was going to sell them but wanted to see how much i paid for them.... (purchased them for another person that never picked them up) you can spin you responses all you want. I will never purchase another part from autoshack again. Based on the reviews looks as though a lot of others have learnt also not to buy from autoshack. Worst and cheapest quality parts available.
10 April 2025
Unprompted review
Reply from Auto Shack
D V,
Thank you for your feedback. To clarify, AutoShack’s extended warranty remains valid for qualifying parts and is honored in accordance with our policy. If a warranted part is no longer carried, a refund is issued as the final resolution. This approach is standard across the industry and ensures that customers still receive value even when inventory changes.
In this case, the purchase was made in July 2024, and the request involved returning an unused part well beyond our return window. AutoShack allows returns within 45 days from the date of shipment (for online purchases) or 45 days from the date of purchase (for in-store purchases), provided the item has not been installed or modified. Although a “warranty claim” was referenced, the actual request did not meet the criteria for a valid return or replacement under our extended warranty policy.
Our policies are clearly stated and consistently applied. The feedback from this case has been reviewed internally to ensure continued clarity and effectiveness in customer interactions.
Regards,
Customer Service Team
AutoShack
Fast and friendly service
Fast and friendly service accurate parts and parts are reasonable.
2 April 2025
Unprompted review
Reply from Auto Shack
B Mohammed,
Thank you so much for the great review! We’re glad to hear you found our service fast and friendly, and that the parts were accurate and reasonably priced. We appreciate your support and look forward to helping you again in the future!
Regards,
Customer Service Team
AutoShack
Shady business
Be careful if you choose to buy anything from this company when I ordered my brake rotors for the rear of my Impala as I was watching screen and got my confirmation the price was there and it was right but then two times the price changed right in front of me and I couldn't figure out why first thing I did was looked at the quantity and it said one so I was confused on what was going on and I looked farther and went into my estimated delivery date and they had switched me to three sets of rotors keep in mind the quantity box still showed only one so I immediately hit cancel order and then the next day I receive an email from them saying that my order was on its way and eBay sent me a message saying that they said that they were unable to cancel my order so be careful they're Shady
31 March 2025
Unprompted review
Reply from Auto Shack
Kj,
Thank you for sharing your experience. AutoShack operates with dynamic pricing, which may lead to real-time price changes during checkout based on factors like inventory and demand. While the quantity field may show “1,” some listings include multiple items per unit, as noted in the product description. Our fulfillment system is designed for fast shipping, which can limit the window for cancellations once an order is in process. While we don’t have the specific details of your order, we’d be happy to take a closer look—feel free to contact our customer service team directly or send us a message through the eBay platform. As a progressive and growing company, AutoShack values customer experience and operates with integrity. If this concern had been brought to our attention through those channels, we’re confident it could have been resolved.
Regards,
Customer Service Team
AutoShack
Very bad customer service
I ordered wheel hub for my van over the phone on Monday 24th of February 2025. I've dealt with them before and usually takes 2 or 3 days for the part to arrive from Ottawa to London. Not this time. I called on Friday to see what's going on and why the delay. Talked with supervisor and a manager to no avail. On Monday the manager called me back to inform me they're canceling my order and returning the money. No explanation as to what's happened or anything. Just like talking to a wall. Very unprofessional. Ordered the part from rock auto instead. Cheaper and supposed to arrive Thursday.
Peter B.
28 February 2025
Unprompted review
Reply from Auto Shack
Peter,
Thank you for your feedback. We understand that you expected your wheel hub to arrive within the usual timeframe, and we regret that unforeseen inventory shortages prevented us from fulfilling your order as anticipated.
When you reached out for an update, our team worked to find a resolution, but unfortunately, we had to cancel the order and issue a full refund. We acknowledge that the communication around this could have been clearer, and we appreciate your input as we strive to improve our processes.
Your refund has been processed, and depending on your financial institution, it may take a few business days to reflect in your account. If you need assistance finding an alternative product in the future, we’d be happy to help.
We appreciate your past business with us and your honest feedback. If you have any further questions, feel free to reach out.
Sincerely,
Customer Service Team
AutoShack
horrible customer service.
horrible customer service.
i havent recieved the item but they dont wana refund it.
31 January 2025
Unprompted review
Reply from Auto Shack
S R,
Thank you for your feedback. Unfortunately, we are unable to locate your information based on the details provided. We would appreciate the opportunity to learn more about your experience and address any concerns. Please feel free to reach out to us directly at and we would be happy to assist you.
Regards,
Customer Service Team
AutoShack
BUYER BEWARE
I ordered a radiator on 2/02/25, delivery was to be 2/7to 2-10-25. The only update I received was on 2/5/25 stating my part was in Lachine,Quebec which I found odd because their name says USA. After trying to contact the seller numerous times on 2/12 I finally got a message from Jacky stating my part would be delivered on 2/14/25 by 7:00 pm. No part was delivered and to this day 2/21 I have not received any contact from them, nor have I ever received my part, but they still have my payment for the part. Every time I tried to send a message, a message shows up on their site that states,”We Are Not Receiving Messages At This Time”. This company has numerous negative reviews on various sites. Beware of this seller, there are many reputable sellers out there to waste time with someone who does not know the meaning of “customer service”.
18 February 2025
Unprompted review
Reply from Auto Shack
William,
We sincerely regret the delay in your order’s delivery. Unfortunately, due to unexpected issues, UPS was unable to complete the shipment, and your order was only recently returned to us. We completely understand how frustrating this must be, and we want to assure you that we are actively processing your refund. We expect it to be completed by the end of the day today, Friday, February 21. Please note that the time for the funds to appear in your account may vary based on your financial institution.
Your patience and understanding mean a lot to us. If you have any further questions or need assistance, please don't hesitate to reach out. We’re here to help!
Once again, we apologize for any inconvenience this may have caused, and we truly appreciate your business.
Best regards,
Customer Service Representative
AutoShack
I bought front hub assembly for my…
I bought front hub assembly for my Buick Lucerne put it on in June and going down the road yesterday and all lug studs broke almost sending me into the woods and there was no warning of this. So what do I do now this was clearly a malfunction in the part. They were torqued to manufactured specs. so where do i go from here someone must be liable ..
10 February 2025
Unprompted review
Reply from Auto Shack
Kurt,
Thank you for your feedback. Unfortunately, we are unable to locate your information based on the details provided. We would appreciate the opportunity to learn more about your experience and address any concerns. Please feel free to reach out to us directly at and we would be happy to assist you.
Regards,
Customer Service Team
AutoShack
Cheap parts, crap customer service
Ordered rear wheel bearings for my Corolla. Item arrived and was handed to my mechanic. He determined that the part wasn't correct for this model. (even though I had used the compatibility tool to check first)
Auto Shack refuses to cover the return shipping unless I open the packaging and show that it doesn't fit. (only a 50% return for open parts)
7 February 2025
Unprompted review
Reply from Auto Shack
Corey,
Thank you for sharing your feedback. After reviewing your case, we confirmed that a return authorization was issued on February 6th for the full amount of the part you ordered on Amazon.
You mentioned that your mechanic found the part to be incompatible. While we are confident in the accuracy of our listings, our customer service team took the extra step of investigating further to determine if you qualified for a prepaid return label.
We appreciate your business and if you have any questions or need assistance with future orders, please don’t hesitate to reach out.
Regards,
Customer Service Team
AutoShack
I spent hours on the phone with this…
I spent hours on the phone with this company and they screwed up and charged me several times for the same order
when it finally got straightened out i recieved the parts days later
unfortunately it was too late and the car was in an accident
the return policy said they would take returns fast and easy
i tried many times through emails and phone calls and i still have had no response
very unorganized and poorly trained employees
i will never buy there again and I recomend you dont either
If i could give - stars i would give -5
3 December 2024
Unprompted review
Reply from Auto Shack
Brent,
Thank you for sharing your feedback. After reviewing your situation, we found that our team received your call on November 27 and made an attempt to help you place the order. While the payment was unsuccessful at that time, we’re glad to see you successfully placed the order online with a different card, and your 4 packages were delivered on November 29, just two days later.
We were unable to locate any records of a callback, email or return request. If you have any additional details or believe there’s been an oversight, we’re happy to take another look.
We understand you found the ordering process longer than expected. To ensure every transaction is safe and secure, we have processes in place to verify payment methods, monitor transactions, and prevent unauthorized activity. These measures are designed to protect both you and the integrity of our system. Occasionally, these safeguards may cause additional steps or verification requirements during an order, but they are in place to minimize risks and ensure the safety of your information.
We take comments like yours seriously and will use this as an opportunity to evaluate any gaps in customer service and provide additional training to employees where necessary.
Your feedback is important to us, and we’re continuously working to improve and streamline our processes. Please feel free to reach out directly if you need further assistance.
Regards,
Customer Service Team
AutoShack
Autoshack.ca wants me to pay for a…
Autoshack.ca wants me to pay for a return that was their fault. I put in an order for my vehicle, most of the parts were right but some parts weren't and I provided my receipt with the correct vehicle info. Would not recommend esp when they try to blame the customer!
Avoid at all costs!
17 December 2024
Unprompted review
Reply from Auto Shack
Chris,
Thank you for your feedback. We were unable to find any account or order associated with the name on your review. We’d like to investigate your complaint further and address your concerns. Please provide an order number or the email address associated with your purchase so we can look into this matter promptly.
We appreciate your patience and look forward to assisting you.
Regards,
Customer Service Team
AutoShack
Autoshack charged me for a return on an…
Autoshack charged me for a return on an item that in total cost me 224$ delivered but when i had to return it i was charged 175$. Thats utterly insane. And unless i paid the 175 and returned the item the would not return my 224$.
Even offered to use teir courier but to help from them
So yes they have vey pooooooooor customer service.
They know all about it Im not wasting my time again with them. They have shotty customer service.
30 November 2024
Unprompted review
Reply from Auto Shack
John,
Thank you for your feedback. After reviewing your case, we’d like to clarify the situation. It appears that you ordered parts from our webstore while your wife placed the same order on Amazon. You requested to return the duplicate parts, and a return authorization (RA) was promptly provided, along with instructions.
While return shipping costs are the responsibility of the customer as outlined in our policy, we ensured the return process was completed, and a refund was issued on November 14, 2024.
If you have further concerns, please don’t hesitate to contact us directly.
Regards,
Customer Service Team
AutoShack
Full refund paid
Full refund paid. They did correct the challenge and communicated well.
6 December 2024
Unprompted review
My 2-3 business day refund is now on…
My 2-3 business day refund is now on business day 9. please see the response I received from my original review. I did call to follow up but the call centre in the Philippians was unable to answer my questions or make a refund. Stay tuned. I will update every day I continue to wait and will confirm when I finally get my money back........and if in fact I get the full amount back.
Hi Dan
Thank you for providing detailed feedback regarding your recent experience. We’ve reviewed the situation and recognize that multiple errors occurred, both at our contact center and in-store, and for that, we deeply regret the inconvenience caused.
In the contact center, it appears there was a misunderstanding regarding your request for in-store pickup, and the incorrect email address added to your order compounded the issue. We are addressing these errors with coaching and additional training for the team member involved to ensure this does not happen again.
In-store, our team did communicate that we do not carry rear brake pads for your vehicle and provided all available front parts. However, we recognize the frustration caused by the multiple trips required and the challenges with your return and refund process. While our retail team worked within policy, we are reinforcing the importance of empathy and clear communication to ensure better customer experiences going forward.
Your refund is being processed and should be completed within 2-3 business days as advised. If you have any further questions or concerns, please reach out directly. We hope to regain your trust in the future.
Regards,
Customer Service Team
AutoShack
5 December 2024
Unprompted review
Reply from Auto Shack
Dan,
Thank you for bringing this to our attention. We’ve notified our accounting department, and a manual refund has now been processed. We appreciate your patience as we worked to resolve this matter. If you have any further concerns, please don’t hesitate to contact us directly.
Regards,
Customer Service Team
AutoShack
Sorry customer service!
This Co. Can’t admit that they made a mistake and the customer ends up paying for for their screw up! I ordered radiator for 2001 Tacoma, the eBay ad said it fit 3 different engine sizes including my truck! It even said “fits your vehicle on eBay’s compare to fit!”The radiator was 4 inches shorter than the old one due to a MISLEADING ad! This 2nd rate Co made me pay return shipping even though they misrepresented the product! I only ordered because it was 49.95, it cost 36.95 to return it. I ended up with $17 refund. It actually cost me money to do business with this 2nd rate outfit! I learned a lesson, don’t order cheap from a cheap company! I ended up getting a radiator locally, they had the CORRECT part there in 45 minutes! The misleading ad for the radiator is still listed on eBay. I guess they’ll hook someone else!
Gordon C Blocker
8 October 2024
Unprompted review
Reply from Auto Shack
Gordon,
Thank you for your feedback. After reviewing your case, we’d like to clarify a few details. The radiator you ordered (SKU RK686) is indeed listed with compatibility notes specifying dimensions, including a length of 18 11/16 inches. It appears that the compatibility information may have been overlooked, as the radiator you purchased locally has a different length (20 1/2 inches) and was therefore a better match for your vehicle.
We have already processed a full refund following the RGA inspection, as per our return policy. Our listings are carefully created to provide accurate fitment notes, and we encourage customers to review these specifications to ensure compatibility.
If you have further questions, please feel free to reach out. We appreciate your understanding.
Regards,
Customer Service Team AutoShack
Poor Customer Service
I am extremely dissatisfied with the customer service of this company. I ordered break parts that were recommended on their website based on my vehicle specifications and they were not the correct size when my husband went to install them. I called customer service to request an exchange and they informed me that they did not have the proper size parts in stock and therefore could not complete the exchange and that I would be responsible for the shipping costs to return the part or I could drive it to their store which is 4 hours from my house. They also said that although their website recommended that part it was my responsibility to ensure the correct measurement. When I purchased the product there was no automatic warning to do this. Buyer beware… I do not recommend!
6 November 2024
Unprompted review
If there was an option for 0 stars I…
If there was an option for 0 stars I would give. Sold me bad parts and won’t replace, causing even more damages to car. Would absolutely never use again. I’m going to keep spreading the word to warn people about this company!!!!!!!!!!!!!!!!!!!!!!
23 October 2024
Unprompted review
Reply from Auto Shack
Amos,
Thank you for your feedback. To clarify, the part you purchased was well beyond the warranty period—over a year past its coverage. At the time of purchase, you also opted out of the extended warranty, which would have provided further protection.
Once parts are delivered and installed, factors such as the vehicle's condition, usage, and installation are beyond our control. Despite your claims of proper installation and minimal driving, our policy is clear: we cannot offer a replacement or refund for parts outside the warranty period.
We stand by our policies, and while we understand your frustration, the situation is outside the scope of what we can address.
Regards,
Customer Service Team
AutoShack
We have always had fast and efficient…
We have always had fast and efficient service with autoshack.
Easy to use site and delivery was faster than expected .
Great customer service
25 September 2024
Unprompted review
Reply from Auto Shack
Dear Laura,
Thank you so much for being a loyal customer and for taking the time to leave such a great review! We're thrilled to hear that you've had fast and efficient service with AutoShack. Our customer service team is always here if you need anything, so don't hesitate to reach out.
Regards,
Customer Service Team
AutoShack
They are the worst when it comes to…
They are the worst when it comes to return a product already sent wrong by them.
I placed an order for side mirror with magnified but received one just standard, and when i tried to return it, they asked me to pay the shipping even though i emailed them the capture of my order and the photo of what i received.
My first and last time to order any thing from them.
23 September 2024
Unprompted review
Reply from Auto Shack
Mohammad,
Thank you for your feedback. After reviewing your case, it appears there was an issue with the listing, and we apologize for the confusion. We understand that you received a standard mirror instead of the magnified one you ordered, and our agents focused on obtaining your VIN rather than resolving the issue directly.
Our supervisor will now be handling your case to ensure this is resolved. We will provide you with a prepaid shipping label to return the incorrect item, and a listing review is already in progress to prevent this from happening again. Additionally, we are using this situation as a training opportunity for our agents.
Thank you for your patience, and we are committed to making this right.
Regards,
Customer Service Team
AutoShack
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