I cannot recommend Autoserve enough. Went above and beyond to book a service within a short timescale. They took the time to return a call to ensure I got the booking slot required. Will definitely be... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Unexpected and very well received. I attempted to book an MOT via Autoservces portal and didn't realise there was a date range later than I required. So I just booked and paid myself. Autoserve, and... See more
Company replied
Both Charlotte and Leah provided a calm, reassuring solution to the stressful situation of my MOT being cancelled with less than 2 hours to go. They said what they would do and followed up which was... See more
Company replied
Great team at Autoserve, would recommend. Jackie especially went above and beyond to help us get our service documents from the garage for our end of lease. She was super friendly and attentive, makin... See more
Company replied
Company details
Written by the company
Autoserve is a rapidly growing vehicle and fleet management company located in the West Midlands. We offer comprehensive guaranteed maintenance and fleet contracts across the UK, designed to encapsulate our philosophy of ‘one call does it all’. With over 40 years’ experience, our dedicated and friendly team prides itself on offering cost-effective and personalised solutions for our customers. We continually strive be innovators within the industry, rapidly responding to the changing and diverse needs of our customers. All of our partnered garages and suppliers work with us to offer discounts and service level agreements, which include both guarantees on workmanship and spare parts. In addition, we utilise a sophisticated, in-house computer system which draws on motor manufacturer information and technical trade databases. This provides us with invaluable data for every make and model of vehicle on the UK’s road network. Finally, all Autoserve customers have access to our 24/7, in-house Driver Helpline. Manned by our own highly-trained and friendly team members, they’re able to offer advice and support based on the unique specifications of your car’s make and model; providing you with advice that’s accessible and personalised.
Contact info
2, Saint Kenelm Court, B62 8HD, Halesowen, United Kingdom
- autoserve.co.uk
4.6
Excellent
325 reviews
Replied to 83% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent and professional.
17 April 2026
Unprompted review
I cannot recommend Autoserve enough!!
I cannot recommend Autoserve enough. Went above and beyond to book a service within a short timescale. They took the time to return a call to ensure I got the booking slot required. Will definitely be continuing my journey with Autoserve
17 April 2026
Unprompted review
I took out a plan for roughly £335 a…
I took out a plan for roughly £335 a year . I have a used lease car. The cover is literally brake fluid a “check up” and oil change and MOT . MOT roughly £50 so the rest easily covered in £335. Previously I had cover with another company and covered much more like brake pads for instance. I am struggling to see what any benefits are to having this plan . The customer service is very good however so the 2 stars are for the them . Not the product
15 April 2026
Unprompted review
Very efficient service
Autoserve provide a great service. Today, similar to a previous occasion, I had to call them as I was unable to book my car into the preferred garage. Jackie Jones was very efficient, taking just a few details before assuring me that she would follow it up immediately. A few minutes later, I received confirmation from the garage and from Jackie that my car was booked in. Great service!
15 April 2026
Unprompted review
Even though my question was warranty…
Even though my question was warranty related, the person I spoke with was extremely helpful.
2 April 2026
Unprompted review
Reply from Autoserve Ltd
Thank you so much for your kind words! We’re glad our team could assist you and provide helpful support with your warranty question.
Brilliant 👏
Jackie made it easy for me to book my van in for an MOT and service she did the phone calls for me and let me know straight away with a time and date and what garage to take it to
31 March 2026
Unprompted review
Reply from Autoserve Ltd
Thank you so much for your lovely feedback! We’re really pleased Jackie could make everything simple and take the stress out of booking your MOT and service.
Really helpful and clear customer…
Really helpful and clear customer service agent.
30 March 2026
Unprompted review
Reply from Autoserve Ltd
Thank you for your feedback, we really appreciate it
After an initial problem
After an initial problem
With my service booking a telephone call answered by James within 24 hrs it was all sorted and communicated
27 March 2026
Unprompted review
Reply from Autoserve Ltd
we really appreciate your feedback! We're glad we could resolve the issue quickly and provide clear communication. If you need anything else, we're always here to help.
Autoserve
Jackie’s a star
Jackie helped me out despite me having a mouthful of cereal. She dealt with my query quickly and gave me all the information I needed. A great customer service experience
26 March 2026
Unprompted review
Reply from Autoserve Ltd
Thank you for your lovely feedback! We're so pleased to hear Jackie was able to help quickly and make the experience an easy one for you. We'll be sure to pass on your kind words—thanks again!
Kind regards
Autoserve
Van service request
Issue dealt with politely and professionally, confirmation of booking of van service received within the hour, great service
26 March 2026
Unprompted review
Reply from Autoserve Ltd
Thank you for your great feedback! We're delighted to hear your issue was handled politely and professionally, and that your van service booking was confirmed so quickly. We really appreciate you taking the time to share your experience!
Kind Regards
Autoserve
Great service
Called Autoserve today for some guidance on my service and MOT. Jackie was very helpful and organised everything for me. She was lovely to speak to and also gave me advice on sorting my tyres. Was a pleasure to call.
24 March 2026
Unprompted review
Reply from Autoserve Ltd
Thank you for your wonderful feedback! We're so pleased to hear Jackie was able to help with your service and MOT and make everything easy to arrange. It's great to know she also provided helpful advice on your tyres. We'll be sure to pass on your kind words—thanks again for taking the time to share your experience!
Very quick response to my request for…
Very quick response to my request for information, thank you.
24 March 2026
Unprompted review
Reply from Autoserve Ltd
Thank you for your lovely feedback!
Phenomenal service by Jackie
Phenomenal service by Jackie. Great customer service
17 March 2026
Unprompted review
Reply from Autoserve Ltd
Thank you for your review, we are please Jackie was able to assist you
Kind Regards
Autoserve
Jackie at Autoserve was fantastic
Jackie at Autoserve was fantastic. She was incredibly polite and helpful with my booking. She even went the extra mile to ensure my Peugeot appointment was properly booked despite a double booking. She managed to sort it out and make sure both appointments weren’t cancelled.
4 March 2026
Unprompted review
Reply from Autoserve Ltd
Thank you so much for your kind feedback! We're delighted to hear that Jackie was able to assist you so effectively and resolve the booking issue. Providing helpful and professional service is something we take great pride in, and your comments mean a lot to the team. We'll be sure to pass your praise on to Jackie.
Kind Regards
Autoserve
Absolutely outstanding service from…
Absolutely outstanding service from Jackie at Admin ops,friendly and resolved my problem within the hour,an asset to her team in my opinion
16 March 2026
Unprompted review
Reply from Autoserve Ltd
Thank you so much for your wonderful feedback! We're thrilled to hear that Jackie provided such outstanding service and was able to resolve your issue so quickly. It's great to know her friendly approach made a positive impression.
Kind Regards
Autoserve
Mr Drew Skelding was very quick in…
Mr Drew Skelding was very quick in sorting out my mot booking and to the point rather then wasting time. Thank you
24 February 2026
Unprompted review
Reply from Autoserve Ltd
Thank you for your feedback.
We’re pleased to hear that Drew was able to assist you promptly with arranging your MOT booking and that the process was handled efficiently. We appreciate you taking the time to share your experience and will be sure to pass on your thanks to him.
Kind Regards
Autoserve
exceptionally helpful in investigating and problem solving
This was a complicated scenario with no citroen dealership in the aberdeen area. Jackie Jones was exceptionally helpful in investigating and problem solving and coming up with separate solutions for 2 vehicles.
26 February 2026
Unprompted review
Reply from Autoserve Ltd
Thank you for your feedback.
We understand this was a more complicated situation due to there being no Citroën dealership in the Aberdeen area, and we appreciate you taking the time to share your experience.
We’re very pleased to hear that Jackie Jones was able to assist by thoroughly investigating the issue, problem-solving, and identifying separate solutions for both vehicles. We will be sure to pass on your kind comments to her.
Thank you again for taking the time to share your experience.
Kind Regards
Autoserve
I rang as I'm not very happy with the autoserve booking portal. I attended a service appointment ay a Quik Fit garage but they had no record of my appointment so they could not do the service.
I rang as I'm not very happy with the autoserve booking portal. I was supposed to have a service today but when I arrived at the garage they had no record of me, despite me receiving confirmation of the appointment through autoserve. I have also had issues with appointments being confirmed and then cancelled OR appointments being cancelled but the booking actually still being live.
However, Jackie Jones was very helpful and managed to secure a service for this week. She followed up the call promptly with emails. She also confirmed she would raise my concerns within the business which I appreciated.
10 March 2026
Unprompted review
Reply from Autoserve Ltd
Thank you for taking the time to share your feedback.
We’re very sorry to hear about the issues you experienced with the Autoserve booking portal and understand how frustrating it must have been to arrive for your appointment and find that the garage had no record of the booking. We appreciate you bringing this to our attention.
Please be assured that we have raised the concerns you mentioned with the relevant organisations and are currently awaiting their feedback so that the matter can be investigated further.
In the meantime, we’re pleased to hear that Jackie Jones was able to assist you and arrange a service for later this week, and that her follow-up communication was helpful.
Thank you again for your feedback, and for your patience while we look into this matter.
Kind Regards
Autoserve
The whole process of reporting my…breakdown
The whole process of reporting my breakdown and getting back on the road was handled very efficiently. The lady dealing with my call (Charlotte) was extremely helpful and courteous and kept me informed of progress, as did the breakdown man who came out from Ford Assist who was very knowledgeable and got me back up and running in no time.
2 March 2026
Unprompted review
Reply from Autoserve Ltd
Thank you for taking the time to share your feedback.
We’re delighted to hear that the process of reporting your breakdown and getting back on the road was handled efficiently. It’s great to know that Charlotte was helpful and courteous throughout your call and kept you informed of the progress.
We’re also pleased that the Ford Assist technician was able to assist you quickly and get you back up and running in no time.
Thank you again for your kind comments.
Kind Regards
Autoserve
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