Sam was great went above and beyond to ensure i was both happy and comfortable! Annoying having work do e when you have done no damage but Sam made you feel first class and comfortable on both... See more
Company replied
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Review summary
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I was informed by the company an earlier date for my repair was available which was helpful. The engineer was polite and informative about the work. When the work was finished I have to say I was im... See more
Company replied
The technician was polite and turned up on time. He explained what he was going to do and how long the job would last. He was well equiped to isolate the repaired from weather and effecting the surro... See more
I took this policy out when I picked up my new car from Audi. A few weeks ago I noticed a small scratch/scuff on the front wing. For the repair it was easy to set up the appointment and arrange for th... See more
Company replied
Company details
Written by the company
At AutoProtect, our Customer Care team is dedicated to the principles of Treating Customers Fairly and Consumer Duty. We always aim to provide our customers with a positive experience and a remarkable journey. Our award-winning AutoProtect App provides a customer journey that supports our policyholders with simple and easy to use claims and product administration capability that removes the friction from what can be a stressful time in their lives.
Written by the company
Excellent Customer Service
"Very professional and helpful staff - could not be more satisfied with the whole experience."
Irina via Trustpilot
Contact info
Warwick House, CM19 5DY, Harlow, United Kingdom
- 01279 456 500
- sales@autoprotect.co.uk
- autoprotect.co.uk
4.6
Excellent
27K reviews
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Took a long time but really excellent…
Took a long time but really excellent job and very convenient
23 May 2026
Fixed my car scratch perfectly
30 May 2026
Great experience with auto protect…
Great experience with auto protect always been on the ball with my warranty
A massive thank you to Luke Bambridge for your help renewing my warranty your customer service has been exceptional 😀
27 May 2026
Luke was attentive and listened
Luke was attentive and listened, answered our questions. Full marks.
26 May 2026
Professional service
Timely professional service all organised efficiently using the app and a couple of texts.
1 May 2026
Easy to send pictures
Easy to send pictures. Just awaiting final result to comment better.
29 May 2026
Unprompted review
Alex was very helpful and informative…
Alex was very helpful and informative about the car and sorted the app for me to use with the car. He offered various insurances that I could purchase with my brand new car. I bought the 3year plan if the car is written off I get back the purchase price.
28 May 2026
The app was easier to submit
The app was easier to submit. But finally it mentions it will take 2 days to respond. Not sure whether to wait or take tte car to the puncture shop.
29 May 2026
Unprompted review
The sales person was very helpful and…
The sales person was very helpful and put himself out to get the type of car i wanted.He went through all the extras i could have if i wanted them to prolong the use of my purchase.Great experience.
25 May 2026
Very good service quick and easy would…
Very good service quick and easy would recommend 👍
27 May 2026
Bodywork Repair
The work was carried out at my house, the technician was very friendly and helpful and the work was carried out to a very high standard. I was very pleased with the end result.
12 May 2026
I wish I had chosen a full respray
The repairer offered me a choice of how to get rid of two small scratches, I took the easiest option and it appeared to be ok. But after a couple of days and in full sunlight I was ish I had chosen the full respray option.
20 May 2026
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