Items received as described
Items received as described. Fast delivery.
31 March 2026
Unprompted review
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Company details
Written by the company
At BE FORWARD Auto Parts, our mission is to keep your vehicle running at its best by providing only Genuine Auto Parts from all major car makers worldwide. With a trusted inventory of over 3 million high-quality parts in stock, we make it easy to find exactly what you need - fast, reliable, and at the best value
Contact info
3.2
Average
10 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delay in delivery
I haven't yet received my spare part. UPS shipping company still indicates that the parcel is held in Tokyo warehouse due to weather conditions. This puzzles me because scanning and warehousing formalities have taken many days.
I submit as a disappointed buyer. Regards 🙏
15 April 2026
Unprompted review
Reply from BE FORWARD Auto Parts
Dear Narson Zulu,
Thank you for your feedback, and we sincerely apologize for the delay and the inconvenience caused. We completely understand your concern regarding the length of time.
We would like to assist you by checking the latest status of your shipment, so kindly provide your reference number. Thank you!
Kind regards,
Customer Support Team
BE FORWARD
well i wasnt happy about beforward
well i wasnt happy about beforward, actually did a quotation for 4 spark plugs , and i even asked if the price they gave me where for 4 plugs and they said YES, upon arrival i paid $120 For zimra duty , but when i recieved the box of plugs i only got one plug . i contacted beforward and they told me i paid for one plug. WHO IN THE WORLD WOULD IMPORT ONLY ONE PLUG. they started telling me we will give you a huge discount , but honest what do i need a discount for i just need what i paid for. and i paid for 4 plugs according to their quotation. my advice is BEFORWARD Autoparts is a fraud .. and i will never buy from them again. better use local dealers than beforward , they over charge you i had to pay over hundred and forty for one plug .. then if i add zimra duty thats two hundred and sixty for one plug , how can that be logical. I HAD TO REFUND THE CUSTOMER THE FULL AMOUNT AND IM THE ONE WHO WAS AT LOSE HERE.
im only going to stick to buying cars only as in for parts the team responsible for parts are fraudsters , i age all of you not to trust them . it will end in tears.
1 April 2026
Unprompted review
Reply from BE FORWARD Auto Parts
Dear Lloyd Gurajena,
Thank you for bringing this to our attention, and we sincerely apologize for the frustration and inconvenience caused. We understand how upsetting this situation must be, especially given the discrepancy between the quotation and the item you received.
We take concerns like this very seriously. We would like to thoroughly review your case, including the provided quotation and order details, to clarify what happened and work toward a fair resolution.
We also regret the inconvenience caused by the additional costs you incurred. Your feedback regarding pricing, communication, and service has been noted and will be shared with the relevant team for improvement.
Kindly provide your reference number, so we can investigate this matter further and assist you accordingly. We are committed to resolving this issue and hope to restore your trust in our service.
Kind regards,
Customer Support Team
BE FORWARD
Eny parts I received always exactly as…
Eny parts I received always exactly as they show in online shop …..
Always I arrive in Cyprus in 2 weeks time.
14 April 2026
Unprompted review
The response time is poor
7 April 2026
Unprompted review
Reply from BE FORWARD Auto Parts
Dear Peter Mwea Timeon,
Thank you for your feedback, and we sincerely apologize for the delayed response. We understand how frustrating it can be when you don’t receive timely support.
If your matter has not yet been resolved, please let us know your reference number so we can escalate your case to the right department.
Your concern is important to us, and we would like to assist you promptly. We appreciate your patience. We hope to serve you better in the future.
Kind regards,
Customer Support Team
BE FORWARD
Beforward responded fast & delivering…
Beforward responded fast & delivering fast
14 April 2026
Unprompted review
Very good Experience
Very good Experience, part in good shape, good followup, available for help: recommended.
21 December 2025
Unprompted review
the s400 I bought from Singapore was an…
the s400 I bought from Singapore was an abused car. No starting, after starting is heating, engine oil leak. They are not responding. Hope they respond soon
1 November 2025
Unprompted review
Reply from BE FORWARD Auto Parts
Dear Sura Ngofira,
Thank you for sharing your experience with us. We regret to hear that your experience was not satisfactory.
To help us look into this further, could you please provide your reference number?
Kind regards,
Customer Support Team
BE FORWARD
Expensive vehicles than other suppliers…
Expensive vehicles than other suppliers some of the vehicle are cheat to show case rest of them are very expensive
1 February 2025
Unprompted review
Well the item I received from them is…
Well the item I received from them is in good condition. I never installed it yet. A legit site to buy hard to find auto parts
5 November 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.