AutoLeap has been a game-changer for my shop. The platform is easy to use, keeps everything organized, and saves me time on scheduling, estimates, and customer communication. The automation featu... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
AutoLeap really went above and beyond when trying to help us transition from QBO to their services. The implementation team bent over backwards trying to make sure everything was smooth between the tw... See more
Company replied
The program is relatively easy to process and understand how to use it. The people are great and on the spot with help when needed, Our trainer Emile is fantastic! and always upbeat and ready to help... See more
Company replied
Katie is knowledgeable, relatable, funny and deeply professional. She clearly cares about doing a good job and did far more than required to ensure my team felt supported. Having her as our onboard... See more
Company replied
Company details
Written by the company
AutoLeap is an award-winning, cloud-based shop management software. It has proven to be a game-changer for thousands of auto repair and tire shops across the USA and Canada. AutoLeap enables new and expanding shops to modernize daily operations and boost profitability with powerful shop management features, multi-location functionality, an easy-to-use interface, and responsive support. Within a year of using AutoLeap, businesses have reported increased revenue, higher profit margins, decreased no-shows, higher estimate approval rates, fewer admin hassles, and more time freed up to spend with family and friends. What’s making this possible? The magic is in AutoLeap’s comprehensive suite of features. This includes: Estimates: Build estimates quickly, accurately and easily with AutoLeap’s built-in parts libraries and labor guides. Send estimates directly to customer phones via SMS and email for approval. Technician App: Want to boost technician productivity? With AutoLeap's Tech App, you can assign jobs, run inspections, track time logged against a service, and much more! QuickBooks: Eliminate double entry and human error with AutoLeap’s QuickBooks Online integration. Automate data sync, capture invoices and payment data and track your cash flow. DVI Build trust and drive sales by leveraging the convincing power of photos, videos, audio recordings, and text notes with AutoLeap's Digital Vehicle Inspections (DVI). Scheduling: Streamline your shop's calendar for the coming days, weeks, and months with AutoLeap. Categorize every job and include detailed notes to give your team the context they need to get started. Invoices: Instantly convert estimates to invoices with a single click, send digital invoices to customers via text and email, and track payment status in real time with AutoLeap. Payments: Simplify your payment process, empower customers with digital and in-store card payment options, and protect your repair business with secure online payments. Reports: Know your exact sales and technician profitability, and make better business decisions with AutoLeap's business performance reports. Google Reviews: Boost shop visibility online and attract new customers with AutoLeap's Google Reviews integration. Easily send digital review requests to collect feedback and generate five-star feedback. Marketing: Attract new customers and boost repeat business with AutoLeap's marketing module. Automate powerful SMS and email campaigns to market shop services. Work Board: Simplify workflow management with AutoLeap's intuitive workboard. Track everything in one window from repair orders, job status, assigned technician, payment status, and more! Live Chat: Tired of playing phone tag? AutoLeap offers two-way text and emails to connect with customers for status updates, estimate approvals, follow-ups, and more. Appointments & Reminders: Reduce no-shows, boost shop efficiency, and upsell shop services with AutoLeap's automated appointment and estimate approval reminders. Integrations: AutoLeap is proud to partner with leading software solutions in the automotive industry. These include: QuickBooks Nexpart PartsTech RepairLink TireHub MOTOR CARFAX Google Reviews Global Payments WorldPac Speed Dial Google Book Online Mitchell1 ProDemand Every AutoLeap subscription comes with a dedicated account manager, fully assisted onboardings, custom training, and live chat support. Get a personalized demo to learn more about what AutoLeap can do for your business!
Contact info
3405 Piedmont Rd NE, Suite 220, 30305, Atlanta, United States
- (855) 560-0088
- sales@autoleap.com
- autoleap.com
4.8
Excellent
230 reviews
Replied to 75% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great features and support
Great features offered in tool allowing me to build estimates, invoice customers, manage my inventory and even order parts online. The implementation process was a breeze and the support team is phenomenal!
14 May 2025
Unprompted review
Reply from AutoLeap
Thank you for the fantastic review! We’re glad to hear you’re enjoying the features, from building estimates and invoicing to managing inventory and ordering parts online. It’s also great to know the implementation process was smooth and our support team exceeded your expectations.
Best Regards,
Team AutoLeap
10/10
Joel was very informative on proper use cases of the softwares features as well as easily handled my on-boarding process, very attentive and overall an excellent experience.
23 July 2025
Unprompted review
Reply from AutoLeap
Thank you for the amazing feedback! We're so pleased to hear that Joel provided clear guidance on the software's features and made your onboarding process seamless. His attentiveness truly reflects our commitment to giving every customer an excellent experience.
Best Regards,
Team AutoLeap
Not Satisfied with Autoleap and its Services
AutoLeap as a point of sell software is very good. I didnt need it for inventory or anything like that. My problems with Autoleap as a service is two fold: First, the constantly hit your with sales to utelize their marketing. I finally relented, although it was expensive. They took over my web sight and redesigned it and they took over my google listing and google ads. The result was a disaster. The ads were bringing me customers from areas that had nothing to do with auto repair. The website actually hurt my search engine performance rather than improving it. I had to take control of my googhle ads and listing to get it right. A very expensive waiste of money.
Secondly, I under went a series of health issues and surguries that have caused me to close my business. These folks wont take closed for an answer. They have been awful. The claim I have a contract, which i do not. I have been beyond the contract for nearly two years. Alldata and other subscriptions understand when a business must close. Even though I had contracts with them, they have been very accomodating.
The bottom line is, I with I had gove with another service, plain and simple1
30 May 2025
Unprompted review
Reply from AutoLeap
Hi Clayton,
Thank you for sharing your experience with us. We’re truly sorry to hear about the challenges you’ve been through recently, both with your health and having to close your business. We can only imagine how difficult this time has been for you.
We’re also very sorry to hear that you felt let down by parts of your experience with AutoLeap. That’s never how we want our customers to feel, and we take your feedback seriously. Our team has been trying to connect to better understand your situation and work towards resolving your concerns.
Wishing you all the best,
Team AutoLeap
The inventory is a night mare
3 July 2025
Reply from AutoLeap
I’m really sorry to hear that the inventory experience has been frustrating and I completely understand how challenging that can be.
Just so you know, our Customer Success team is already reaching out to connect with you directly. We have a dedicated support team ready to jump in and walk you through anything you need to get things running smoothly.
In the meantime, if there’s anything specific you’d like us to prioritize, please feel free to let me know. We’re here to help!
Best regards,
Team AutoLeap
Love my marketing team and all the…
Love my marketing team and all the attention they show to our account and the shared desire to improve our business.
30 June 2025
Reply from AutoLeap
Thank you so much for the kind words!
We truly appreciate your partnership and love working alongside you to help grow your business. Your success is our success, and we’re excited to keep pushing forward together.
Best regards,
Team AutoLeap
While I love Autoleap above all…
While I love Autoleap above all automotive software ..recent changes have made it less efficient. Some of the inspections they have created, might be easier for the techs to point and take a picture..retrieving the notes from the system to transfer them over to the customer is a terribly inefficient process. Sometimes you have to stop reinventing the wheel
27 June 2025
Reply from AutoLeap
Thank you for your honest feedback.
We’re glad to hear you value the platform overall, and we completely understand your concerns regarding recent changes to the inspection process. Our goal is always to improve efficiency, not hinder it, and feedback like yours helps guide those improvements.
We’ll make sure your comments are shared with our product team as we continue to refine the workflow for techs and advisors alike.
Best regards,
Team AutoLeap
This program is just better than any…
This program is just better than any other program out there and their customer service is impeccable. Customer service is quick response in seconds and resourceful.
25 June 2025
Reply from AutoLeap
Thank you so much for the amazing feedback!
We’re thrilled to hear you’re enjoying the platform and that our customer service team has been able to support you quickly and effectively. Your success is our priority, and we’re here whenever you need us.
Best regards,
Team AutoLeap
Autoleap has been awesome
Autoleap has helped me stay organized, stay efficient with the service information it provides, get so many positive reviews for Google and in turn bring in more loyal customers
25 June 2025
Reply from AutoLeap
Thank you for the wonderful feedback!
We’re so glad to hear that AutoLeap has helped you stay organized and efficient, and that it’s contributed to more positive reviews and loyal customers. That’s exactly the kind of impact we strive for!
We’re proud to be a part of your shop’s success.
Best regards,
Team AutoLeap
Autoleap is so above and beyond what I…
Autoleap is so above and beyond what I expected from a shop software. I would recommend it to anyone who has been stuck in the dinosaur years, to advance to the present. The ease of use and what it does for the company are 1st class
24 June 2025
Reply from AutoLeap
Thank you for the incredible feedback!
We’re thrilled to hear that AutoLeap has exceeded your expectations and helped bring your shop into the modern era. Making things easier and more impactful for your business is exactly what we aim for.
We truly appreciate your recommendation and are proud to support your continued success.
Best regards,
Team AutoLeap
Quick help
Had a problem with one of the reports. I placed a call and was given a solution in a timely matter.
23 June 2025
Reply from AutoLeap
Thank you for sharing your experience!
We’re glad to hear our team was able to resolve your reporting issue promptly. Providing timely support is always our goal, and we appreciate you reaching out.
Best regards,
Team AutoLeap
SERVICE AND FEATURES ARE EXCEPTIONAL!
Customer service and features are exceptional!
We have tried other softwares in our Auto shop, but AutoLeap is by far the most complete and reliable management software.
16 June 2025
Reply from AutoLeap
Thank you for sharing your experience!
We’re glad to hear our team was able to promptly resolve your reporting issue. Delivering timely and effective support is always our priority, and we truly appreciate you reaching out.
Best regards,
Team AutoLeap
I love the eaze of it
I love the eaze of it. Thought I had marketing as part of my subscription but I guess it was more money. Told by land lord that we have to be out of this building by12-1-2025. No building in our price range so out of business we go. Hop fully I can figure a way to create an oil change special to send to all our customers to thank them for their business.
19 June 2025
Reply from AutoLeap
Thank you for sharing your experience. We’re really glad to hear you’ve loved the ease of using AutoLeap, and we’re sorry to hear about the challenges you’re facing with your shop. That’s incredibly tough, and our team is here to support you however we can. If you need help creating a special oil change message or campaign to reach your customers, we’d be more than happy to assist. Please don’t hesitate to reach out! we’re in your corner.
Best Regards,
Team AutoLeap
Reply from AutoLeap
Thank you for the kind words!
We’re thrilled to hear you’re enjoying our customer support. We're always here to help and appreciate your support!
Best regards,
Team AutoLeap
Reply from AutoLeap
Thank you so much! We're thrilled to hear you found it fantastic, easy, and convenient. That’s exactly what we aim for!
Best Regards,
Team AutoLeap
Reply from AutoLeap
We really appreciate your kind words! It means a lot to hear that our team at AutoLeap has been helpful & supporting you is always our top priority.
Best Regards,
Team AutoLeap
My issue was not resolved
3 June 2025
Reply from AutoLeap
Hi Devin,
I apologize for the inconvenience this issue has caused.
I understand your frustration regarding the Nexpart part not removing from RO. Our team is aware of the situation and is actively working on a fix.
I truly appreciate your patience as we work to address this, and I sincerely apologize for the inconvenience.
If you have any further questions or need additional assistance, feel free to reach out. We're here to help!
Best Regards,
Team AutoLeap
Tech support less than desirable
Tech support less than desirable. service not good. Stopped using Autoleap and still have to pay $2K because I signed a contract stating I have to pay for the full year and the contract does NOT say Autoleap has to provide good service.
1 March 2025
Reply from AutoLeap
Hi Troy,
We’re truly sorry to hear about your experience and appreciate you taking the time to share this feedback.
We’ve taken your concerns seriously, and our product and support teams have already made progress addressing several of these problems.
We sincerely hope to earn back your trust over time and wish you the very best with your shop. If you'd be open to reconnecting, we’d welcome the opportunity to discuss how we’ve improved.
Regards
Team AutoLeap
Very helpful
System is top notch, has little bugs but customer service is very attentive to get thing fixed
30 May 2025
Reply from AutoLeap
Thank you for the kind words and honest feedback!
We’re glad to hear you’re enjoying the system and truly appreciate your patience as we continue to improve. Our team is always here to ensure any issues are resolved quickly and effectively.
Best regards,
Team AutoLeap
Honset People will work with you if you…
Honset People will work with you if you have issues. Custmor support is a big help. Helps keep track of custmors and work that been done on vehicles.
29 May 2025
Reply from AutoLeap
Thank you for your thoughtful feedback!
We’re glad to hear our team has been helpful and that AutoLeap is making it easier to manage your customers and vehicle history. We’re committed to being a reliable partner every step of the way.
Best regards,
Team AutoLeap
great customer support
16 May 2025
Reply from AutoLeap
Hi there,
Thank you so much for the kind words! We're thrilled to hear that you've had a great experience with our customer support. If there's ever anything else you need, we're just a message away!
Regards,
Team AutoLeap
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.