We are extremely happy with our experience buying our car from Autohero! From the very beginning, the whole process was incredibly easy, smooth, and stress-free. We were so happy when our financing... See more
Company replied
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Terrible Company, I truly do not recommend to bother doesn't matter how good the car is it will never recompense for the stress. After you'll set up a date they will cancel it and You will not be able... See more
Company replied
The entire process of purchase was done online and uncomplicated. Very friendly service at the handover. So far The vehicle is as expected and drives well. I am genuinly impressed.
Company replied
The delivery guy was nice. The only issue is that the car was delivered one hour before (13:00) the delivery window we got in the email (14:00 - 17:00). Even though we were called one hour before (1... See more
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Company details
About Autohero Deutschland
Written by the company
Autohero - Auto kaufen: Endlich einfach
Bei Autohero sind wir der Meinung, dass der Kauf eines Autos bequem, sicher und absolut sorgenfrei sein sollte. Deshalb findest du bei uns ausschließlich von uns geprüfte und aufbereitete Autos aus unserem eigenen Bestand. Du suchst dir einfach dein Wunschauto aus – und wir kümmern uns um den Rest. Und das Beste: Mit unserer kostenlosen 21-Tage-Geld-zurück-Garantie und der Bezahlung erst bei Übergabe kannst du alle Zweifel über Bord werfen und dich entspannt auf dein neues Auto freuen.
Finde jetzt dein Auto, im Web oder der App.
Bei Autohero sind wir der Meinung, dass der Kauf eines Autos bequem, sicher und absolut sorgenfrei sein sollte. Deshalb findest du bei uns ausschließlich von uns geprüfte und aufbereitete Autos aus unserem eigenen Bestand. Du suchst dir einfach dein Wunschauto aus – und wir kümmern uns um den Rest. Und das Beste: Mit unserer kostenlosen 21-Tage-Geld-zurück-Garantie und der Bezahlung erst bei Übergabe kannst du alle Zweifel über Bord werfen und dich entspannt auf dein neues Auto freuen.
Finde jetzt dein Auto, im Web oder der App.
Autohero - Auto kaufen: Endlich einfach
Written by the company
- Bei Autohero sind wir der Meinung, dass der Kauf eines Autos bequem, sicher und absolut sorgenfrei sein sollte.
- Deshalb findest du bei uns ausschließlich von uns geprüfte und aufbereitete Autos aus unserem eigenen Bestand. Du suchst dir einfach dein Wunschauto aus – und wir kümmern uns um den Rest. Und das Beste: Mit unserer kostenlosen 21-Tage-Geld-zurück-Garantie und der Bezahlung erst bei Übergabe kannst du alle Zweifel über Bord werfen und dich entspannt auf dein neues Auto freuen. Finde jetzt dein Auto, im Web oder der App
Darauf kannst du dich bei Autohero freuen:
21 Tage Geld-zurück-Garantie | Geprüft & aufbereitet | Inkl. 1 Jahr Garantie
Geprüfte Gebrauchtwagen, Lieferung bis vor die Haustür, 21 Tage Geld-zurück-Garantie, 1 Jahr Garantie auf jedes Auto und Zahlung erst bei Fahrzeugübergabe. Optional bieten wir dir gerne eine Garantieverlängerung, Finanzierungsmöglichkeiten, die Inzahlungnahme deines alten Autos sowie einen Zulassungsservice an.
Mehr erfahren? Gerne! Auf autohero.com findest du alle Infos und noch mehr.
Contact info
Bergmannstr. 72, 10961, Berlin, Germany
- 030 2016381120
- kundenservice@autohero.com
- autohero.com/de
4.2
Great
19K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Selection of vehicles in a wide range
Selection of vehicles in a wide range. Easy paper work in case of financing. Helpful and supportive customer care. And much more.
15 August 2025
Reply from Autohero Deutschland
Dear customer,
thank you very much for your kind feedback! We are delighted that you appreciated our wide selection of vehicles and found the financing paperwork straightforward. It’s also wonderful to hear that our customer care team was helpful and supportive throughout your experience. Your positive comments encourage us to continue providing excellent service.
If you have any questions or concerns in the future, please do not hesitate to contact us at 0800 664 664 0 or by email at kundenservice@autohero.com We are always happy to help.
Kind regards,
Your Autohero team 🚗✨😊
Ease of purchase and the consulting.
19 May 2026
Reply from Autohero Deutschland
Dear Mrs. Earl,
thank you very much for your kind review! We are delighted to read that you were satisfied with both the purchasing process and our consultation. Your positive feedback motivates our team to continue providing the best possible service. We wish you lots of joy with your new vehicle.
If you have any questions or concerns in the future, please do not hesitate to contact us at 0800 664 664 0 or by email at kundenservice@autohero.com We are always happy to help.
Kind regards,
Your Autohero team 🚗✨😊
Premium Coverage Until You Actually Need It – Extremely Disappointing Experience with Autohero
We bought a car from Autohero in March 2025 and also paid extra for the Premium Coverage because we wanted peace of mind and protection in case something went wrong.
Everything seemed fine during the first 100 days and through the first year. But in 2026, when we took the car for service, we discovered that previous maintenance had either been done incompletely or not done at all. The biggest issue was that the timing belt, which should have been replaced in 2024, had never actually been changed.
We contacted Autohero immediately. They asked for proof, which we provided. Despite this, they kept rejecting the claim. The entire process became an exhausting back and forth that lasted for weeks: sending documents, getting rejected, calling customer service again, reopening the case, sending more proof, and repeating the same explanations over and over.
After several calls, we finally managed to speak with a quality manager. We explained the entire situation and he even admitted that Autohero should cover this issue, but said they needed an official letter from Citroën confirming the required repairs and maintenance issues.
So we drove one hour to the nearest Citroën service center, got the official letter explaining clearly that some maintenance had been done incompletely and other required maintenance had not been done at all, and sent everything over exactly as Autohero requested.
Then Autohero completely changed their position again.
Suddenly their response was: yes, that may be what Citroën considers necessary maintenance, but Autohero is a second-party dealer and does not follow Citroën “rules.”
So after they asked us to get official proof, they then decided Citroën’s professional assessment no longer mattered.
Their response was basically: “Good thing we double checked, because this is actually not covered. You should have informed yourself about what maintenance a car needs before buying it.”
That answer is honestly outrageous.
We specifically paid for Premium Coverage to avoid exactly this kind of situation. Their answer was that the coverage only applies if something breaks after purchase, not if required maintenance was never done before the car was sold.
In the end, they hid behind policies and the expired 100-day period to avoid taking any responsibility at all.
Now we are left with a repair bill of around €3,000 for something that should have already been taken care of before the car was sold in the first place.
The worst part is not only the money, but the way Autohero handled the entire situation: endless calls, contradictory information, wasted time, and weeks of back and forth just to finally be told “not our problem.”
The Premium Coverage is completely useless. It honestly feels like a sales tactic designed to make customers feel protected until the moment they actually need help.
At this point, save yourself the stress and spend the extra money buying a new car or buying from a dealership that actually takes responsibility for the vehicles they sell. What you “save” buying from Autohero can quickly disappear in repair costs they refuse to take responsibility for later anyway.
21 May 2026
Unprompted review
Reply from Autohero Deutschland
Dear customer,
Thank you for submitting a review of Autohero.
We regret to read about your dissatisfaction and sincerely apologize for the inconvenience you have experienced.
We would like to discuss your concerns with you personally and work together to find a solution.
Unfortunately, we are unable to identify you as our customer.
Please provide us with your contact details or get in touch with us directly at 0800 664 664 0 or via email at kundenzufriedenheit@autohero.com. This way, we can process your request quickly and efficiently.
Kind regards,
Your Autohero Team
The delivery guy was nice
The delivery guy was nice. The only issue is that the car was delivered one hour before (13:00) the delivery window we got in the email (14:00 - 17:00). Even though we were called one hour before (12:00) the vehicle was delivered, it caused some inconvenience for us.
Also for us, it would have been helpful if the website also had English.
19 May 2026
Unprompted review
Reply from Autohero Deutschland
Dear Customer,
thank you very much for your honest feedback! We’re glad to hear that you were happy with our delivery driver’s friendliness. At the same time, we apologize for the inconvenience caused by the car being delivered earlier than communicated and understand how this can affect your plans—even with the advance call. We will forward this to our team to continue improving our service.
Thank you as well for your suggestion about having an English version of the website. Your input is very valuable, and we will consider this for the future to make our services even more accessible!
Should you have any questions or concerns in the future, please do not hesitate to contact us at 0800 664 664 0 or via email at kundenzufriedenheit@autohero.com. We are always happy to help.
Best regards
Your Autohero Team 🚗✨😊
I hate this advertisement
I hate this advertisement, so annoying, just everyday spam from autohero.
16 May 2026
Unprompted review
Reply from Autohero Deutschland
Dear Customer,
thank you for your honest feedback regarding our advertisement. We understand that people have different tastes—what appeals to some may not be to everyone’s liking. Many of our customers find our ads helpful and engaging, but we also recognize that they can be annoying for others.
We genuinely appreciate your input and will share your comments with our marketing team. If you would like to see fewer advertisements from Autohero, you may be able to adjust your ad preferences on the relevant platform.
Thank you again for taking the time to share your thoughts!
Kind regards,
Your Autohero team
The whole process was easy and everyone…
The whole process was easy and everyone was very friendly and helpful. I will recommend the company to my acquintances.
13 May 2026
Unprompted review
Reply from Autohero Deutschland
Dear Ms. Selimovic,
thank you so much for your wonderful feedback! We’re delighted to hear that the whole process was easy for you and that our team was friendly and helpful throughout. Your recommendation means a lot to us. We wish you all the best and lots of enjoyment with your new car!
If you have any questions or concerns in the future, please do not hesitate to contact us at 0800 664 664 0 or by email at kundenzufriedenheit@autohero.com. We are always happy to help.
Kind regards,
Your Autohero team 🚗✨😊
Your order was cancelled
My first order was cancelled with the explanation that “the vehicle was no longer available,” despite previously being told the car was reserved while my finance application was awaiting a decision.
On my second attempt, I proceeded with the purchase and paid a €3,000 deposit. However, when I arrived to collect the vehicle, I was introduced to a handover representative who stated he was not directly employed by the company and was acting as a third party.
After inspecting the vehicle, I found several issues that had not been disclosed beforehand, including a broken hood release lever, a power tailgate that would not open, and an overall condition that I personally felt did not match the advertisement.
I politely asked whether the defects could be resolved and whether collection could be rearranged once the vehicle was in proper working order. I was told that I could either take the vehicle as it was or cancel the purchase. When I contacted customer support, I received a similar response.
Unfortunately, I had also taken time off work and incurred costs in arranging the pickup.
I decided to give the company another chance and attempted to purchase a third vehicle, hoping my previous experiences were isolated incidents. However, after several days of communication with the finance department and providing all requested documents promptly, I was again informed that the reserved vehicle was no longer available.
Based on my personal experience, I found the overall process frustrating and disappointing. I rarely leave negative reviews, and this is my first review on Trustpilot
13 May 2026
Unprompted review
Reply from Autohero Deutschland
Dear customer,
thank you for providing such detailed feedback and sharing your personal experience with us. We are truly sorry to hear about the issues and inconveniences you encountered during your attempts to purchase a vehicle through AutoHero. This is certainly not the experience we aim to provide our customers, and we understand how frustrating and disappointing this must have been, especially after investing significant time and effort.
We apologize for the cancellations, the undisclosed defects, and the miscommunication regarding the vehicle handover. Additionally, we regret any inconvenience and costs you incurred in arranging the vehicle pickup.
Your comments have been shared with the relevant departments to ensure a thorough review of your case and to help us improve our processes for the future.
If you have any questions or concerns in the future, please do not hesitate to contact us at 0800 664 664 0 or by email at kundenzufriedenheit@autohero.com. We are always happy to help.
Kind regards,
Your Autohero team
Please be very careful with this company!! They cheat in the details when selling cars!
I am writing this rating too late as I didn't know this platform. Well, I ordered my car online on January 21 2023. I tested the car for 21 days and everything seemed ok. However, after almost a month the battery of my car died in the middle of the road, and I had to buy a replacement, which cost me extra money. Then I saw the navigator is malfunctioning and I alwayshave had to use my cell phone when I travel. The third was the tires! I was happy to buy my first car in Germany and never looked closely at the tires, which I had to change after 5 minutes because they were extremely thin. All in all, while the offers look good some times on this platform, the devil is in the details. Therefore only one star for Autohero. Here is my order number 'Bestellnummer - DEBF482138' from Autohero to prove this is a real purchase!
13 May 2025
Unprompted review
Reply from Autohero Deutschland
Dear Mr. Yousofi,
thank you for taking the time to share your detailed feedback with us. We are very sorry to hear about your negative experience regarding the battery, the navigation system, and the tires of your vehicle. We certainly understand your disappointment, especially considering this was your first car purchase in Germany.
Please allow us to clarify that after your purchase, we reached out to you several times regarding your concerns. At that time, we only received a report about the navigation, and unfortunately, we did not get any further response from you nor additional information about the other issues you mention today. Without this information and your feedback on our requests, we were unable to provide further assistance or resolve the cases you now describe.
We take your comments seriously, as customer satisfaction is very important to us.
If you have any questions or concerns in the future, please do not hesitate to contact us at 0800 664 664 0 or by email at kundenzufriedenheit@autohero.com. We are always happy to help.
Kind regards,
Your Autohero team
I have vey good Experience with…
I have vey good Experience with Autohero.
9 May 2026
Unprompted review
Reply from Autohero Deutschland
Dear Mr. Koruth,
thank you very much for your kind feedback! We’re delighted to hear that you had a very good experience with Autohero. We wish you all the best with your vehicle.
If you have any questions or concerns in the future, please do not hesitate to contact us at 0800 664 664 0 or by email at kundenzufriedenheit@autohero.com. We are always happy to help.
Kind regards,
Your Autohero team 🚗✨😊
Buying my first car through AutoHero…
Buying my first car through AutoHero was honestly a great experience from start to finish. At the beginning, I was a bit skeptical about purchasing a car online without seeing it in person—it felt like a big leap of trust. But the entire process turned out to be smooth, transparent, and very reassuring.
The communication was excellent throughout. The team was always professional, responsive, and ready to answer any questions or resolve any concerns I had. That made a huge difference, especially as a first-time buyer.
When the car finally arrived, it exceeded my expectations. It was clean, well-prepared, and clearly well serviced. Everything matched the description, if not better.
Now, almost a month later, I’m happy to say that I haven’t had any issues at all. The car runs perfectly, and I feel confident in my purchase.
Overall, I’m really glad I chose AutoHero. They made what could have been a stressful experience feel easy and reliable. I would definitely recommend them to anyone considering buying a car online.
13 April 2026
Unprompted review
Reply from Autohero Deutschland
Dear customer,
thank you so much for taking the time to share your detailed and thoughtful feedback! It truly means a lot to us to know that your first car-buying experience with AutoHero was such a positive one, especially given the initial uncertainty of purchasing a vehicle online.
We’re delighted that the entire process—from our transparent communication to the condition of your car upon delivery—met and even exceeded your expectations. Supporting first-time buyers and making the process smooth and reassuring is exactly what we aim for.
Thank you as well for your kind words about our team’s professionalism and responsiveness. Knowing that you feel happy and confident with your purchase, even several weeks later, is the best reward for us.
We wish you many safe and happy journeys with your new car.
If you have any questions or concerns in the future, please do not hesitate to contact us at 0800 664 664 0 or by email at kundenzufriedenheit@autohero.com. We are always happy to help.
Kind regards,
Your Autohero team 🚗✨😊
The car was in excellent condition with…
The car was in excellent condition with new tyres and exactly as described.
28 April 2026
Unprompted review
Reply from Autohero Deutschland
Dear customer,
thank you very much for your positive feedback! We're delighted to hear that your car arrived in excellent condition, just as described, and that you were pleased with the new tyres. We wish you many enjoyable journeys with your new vehicle.
If you have any questions or concerns in the future, please do not hesitate to contact us at 0800 664 664 0 or by email at kundenzufriedenheit@autohero.com. We are always happy to help.
Kind regards,
Your Autohero team 🚗✨😊
second time buying from them ,this new…
second time buying from them ,this new car have low oil ,breaks (pads and disc) need replacement,driver door need to be slammed to be close ......1 star to much....update,i m cancelled this car and now after all i spend (time and money, stress) i have to bring myself the car to them,a car wich is shaking when accelerate and break.....because they just say all checks are being done,i don t know how this car passed TUV.... we'll done AutoHero......
7 May 2026
Unprompted review
Reply from Autohero Deutschland
Dear Mr. Crasneanu,
we regret to hear of your dissatisfaction and apologize for the inconvenience caused.
Thank you for the personal conversation, during which we were able to address your concerns together. We are pleased to be able to assist you.
Your satisfaction is our top priority, and we are doing everything we can to regain your trust.
Should you have any questions or concerns, please feel free to contact us at 0800 664 664 0 or via email at kundenzufriedenheit@autohero.com.
Sincerely,
The Autohero Team
Very good service excellent delivery
Very good service excellent delivery
6 May 2026
Unprompted review
Reply from Autohero Deutschland
Dear Mr. Haider,
thank you very much for your positive feedback! We are delighted to hear that you were satisfied with our service and the delivery of your vehicle. Your satisfaction is our top priority, and such words motivate us to continue giving our best.
If you have any questions or concerns in the future, please do not hesitate to contact us at 0800 664 664 0 or by email at kundenzufriedenheit@autohero.com. We are always happy to help.
Kind regards,
Your Autohero team 🚗✨😊
Reply from Autohero Deutschland
Dear Ms. Tavares,
thank you very much for your positive feedback! We are delighted to hear that you found the process very easy and simple. Ensuring a straightforward and smooth experience for our customers is always our top priority. Your feedback motivates us to keep delivering excellent service in the future.
If you have any questions or concerns in the future, please do not hesitate to contact us at 0800 664 664 0 or by email at kundenzufriedenheit@autohero.com. We are always happy to help.
Kind regards,
Your Autohero team 🚗✨😊
Reply from Autohero Deutschland
Dear Customer,
thank you very much for your positive feedback! We’re happy to hear that your overall experience was good.
If you have any questions or concerns in the future, please do not hesitate to contact us at 0800 664 664 0 or by email at kundenzufriedenheit@autohero.com. We are always happy to help.
Kind regards,
Your Autohero team 🚗✨😊
Very good experience for employees and…
Very good experience for employees and very help full Thank you very much Autohero team.
27 April 2026
Unprompted review
Reply from Autohero Deutschland
Dear Mr. Solanki,
thank you very much for your wonderful feedback! We’re delighted to hear that you had such a positive experience with our helpful team. Your satisfaction is our top priority, and we wish you lots of joy with your new car.
If you have any questions or concerns in the future, please do not hesitate to contact us at 0800 664 664 0 or by email at kundenzufriedenheit@autohero.com. We are always happy to help.
Kind regards,
Your Autohero team 🚗✨😊
The car is in a very good condition and…
The car is in a very good condition and the whole process was easy.
22 April 2026
Unprompted review
Reply from Autohero Deutschland
Lieber Herr Kachuliak,
thank you very much for your positive feedback! We’re happy to hear that you found the car to be in very good condition and that the whole process was easy for you.
We wish you lots of enjoyable journeys with your new car.
If you have any questions or concerns in the future, please do not hesitate to contact us at 0800 664 664 0 or by email at kundenzufriedenheit@autohero.com. We are always happy to help.
Kind regards,
Your Autohero team 🚗✨😊
Very good auto hero
Honesty and everything went very quickly, in 3 days I had the car, a team of professionals, thank you.
28 April 2026
Reply from Autohero Deutschland
Lieber Kunde,
thank you so much for your kind words and positive feedback! We are delighted to read that you appreciated our honesty and the quick, professional service. It’s great to know that you received your car within just three days and that our team could meet your expectations.
We wish you lots of joy with your new car.
If you have any questions or concerns in the future, please do not hesitate to contact us at 0800 664 664 0 or by email at kundenzufriedenheit@autohero.com. We are always happy to help.
Kind regards,
Your Autohero team 🚗✨😊
Thank you Autohero I am very happy with…
Thank you Autohero I am very happy with
Autohero service and with people
And important things is Thank you
Very much for the trust me without
Any payment I got very good car
Thank you very much
18 April 2026
Unprompted review
Reply from Autohero Deutschland
Dear customer,
thank you so much for your wonderful feedback! We are delighted to read that you are happy with both our service and our team. It means a lot to us that you felt trusted and comfortable throughout the process. We hope you enjoy your car and wish you many safe and happy journeys.
If you have any questions or concerns in the future, please do not hesitate to contact us at 0800 664 664 0 or by email at kundenzufriedenheit@autohero.com. We are always happy to help.
Kind regards,
Your Autohero team 🚗✨😊
Order, order! ... but no details before you order...
After many attempts to get concrete information, except for being told on the phone that I must order online, repeated times and times over, there was no further feedback or follow-up to my written mail and request for specific details, including legal questions. A clear giveaway and I decided to look elsewhere.
If they're not able (or rather willing) to provide clear details and information BEFORE a binding online order, then they cannot be trusted.
[Update 28/04/2026]
You cannot identify me as a customer?! Then you are in even bigger chaos than I thought.
I have been getting offers from you (almost daily) ever since I created the account last month.
From 6th until 19th March, I and my girlfriend enquired repeatedly about car PM86549 in which we were interested. TWO phone calls where NO details or answers were provided except that we MUST order online to start the process. FOUR mail enquiries (2 through Automobil.de and 2 directly by email) asking for specific details before we commit to order, the last one on 19th April to your "Sales Manager" Ferenc Kaminek... with NO answers whatsoever to our enquiries, nothing.
That is clear and plain SCAM behaviour, and now that I've read other negative comments of horrible experiences with you, I'm glad we took no chance.
6 March 2026
Unprompted review
Reply from Autohero Deutschland
Dear Mr. Triguinho,
thank you very much for submitting a review of Autohero.
We regret to hear of your dissatisfaction and sincerely apologize for the inconvenience you have experienced.
We would like to discuss your concern with you personally and work together to find a solution.
Unfortunately, we are unable to identify you as our customer.
Please provide us with your contact information or contact us directly by calling 0800 664 664 0 or emailing kundenzufriedenheit@autohero.com. This will allow us to address your concern quickly and efficiently.
Best regards,
The Autohero Team
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