Auto Europe give good prices and service. However, sometimes their suppliers try it on. Europcar recently tried to charge me an extra day rental by booking it 1 hour later than I returned it. It aut... See more
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Very helpful when booking online. On arrival at Birmingham Drivalia They had upgraded my rental car. Had to cut short my rental and return to Spain due to a family matter. £1500 deposit returned... See more
Company replied
Do Not use this company at any cost, best to go through the actual company a well known ones like hertz etc. They have taken our money and not provided a car for us and are ignoring all emails. Cust... See more
Best Prices Great Website Your website was straightforward with great filtering on the vehicle features (automatic, A/C, etc.). The biggest thing was the prices with CDW insurance were at least 3... See more
Company replied
3.3
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Always seem to have the best value and…
Always seem to have the best value and easy to deal with
3 June 2025
Reply from Auto Europe EU
We're happy to hear that you find great value in our offerings and appreciate our ease of service. Thank you for sharing your positive experience! We look forward to serving you again!
Go to another third party for full damage cover. To make a claim AutoEurope want a bank statement showing ALL the transactions on your bank or card account for a given month.
#22109317
To pursue a claim under full damage cover, AutoEurope require full details of all transactions on my credit card for a month.
From the website:
“A credit card statement is a monthly report provided by your credit card issuer that summarizes your credit card activity during a billing cycle. It includes information like your statement balance, minimum payment due, payment due date, transaction history, and any fees or interest charged. Essentially, it's a record of your credit card spending and payments for the billing period.”
The website then goes on to give even more detail of what is required.
I suspect such an excessive demand to be illegal under the GDPR, and certainly contrary to what my bank would advise.
2 June 2025
Unprompted review
Reply from Auto Europe EU
Dear James,
Thank you for sharing your concerns regarding the documentation requested for your claim.
Please be assured that we are processing your refund as informed by our Customer Service team. We understand the importance of data privacy and comply with all relevant regulations, including GDPR.
If you have any further questions or need assistance, please do not hesitate to contact us.
Best regards,
Auto Europe team
Fraud Alert
Below you may find the emails i wrote
First email “ I am writing to request a refund for the reservation attached to this message. I am currently at RentSmart 24 Bologna, where I was asked to pay an additional €75 on the grounds that I was late to pick up the car. This claim is not true, as I was at the airport check-in area before 23:00, well within the scheduled pickup time. I can provide evidence to support this.
We attempted to clarify the situation directly with the staff, but no solution was offered. They insisted on the extra charge without justification and were unwilling to cooperate or assist us in resolving the issue.
This situation not only involved an unjustified charge but also caused significant difficulties in finding alternative transportation. I consider this behavior fraudulent and would like to file a formal complaint against RentSmart 24.
Please let me know how to proceed with the complaint and the refund process.”
Second email “ I am writing to request a refund for the reservation attached to this message. I am currently at RentSmart 24 Bologna, where I was asked to pay an additional €75 on the grounds that I was late to pick up the car. This claim is not true, as I was at the airport check-in area before 23:00, well within the scheduled pickup time. I can provide evidence to support this.
We attempted to clarify the situation directly with the staff, but no solution was offered. They insisted on the extra charge without justification and were unwilling to cooperate or assist us in resolving the issue.
This situation not only involved an unjustified charge but also caused significant difficulties in finding alternative transportation. I consider this behavior fraudulent and would like to file a formal complaint against RentSmart 24.
Please let me know how to proceed with the complaint and the refund process.”
28 May 2025
Unprompted review
Reply from Auto Europe EU
Dear Fitim Sahiti
Thank you for your feedback. We take your concerns seriously and apologise for your negative experience. Unfortunately, we have not received a response via this platform, although we have tried to request additional information to investigate your case. Even so,In order to conduct a thorough investigation and address your complaint properly, we kindly request that you contact our Customer Service department.
Our dedicated Customer Service team is best-equipped to assist you with any issues you have experienced. They will carefully review your complaint and work towards finding a solution. You can reach our Customer Service team in the following ways:
https://www.autoeurope.eu/customerservice/
Please provide our Customer Service team with as much information as possible regarding your complaint, including any relevant voucher details. This will enable them to assist you efficiently and effectively.
Once again, we apologize for the inconvenience and we appreciate your cooperation in allowing us to investigate and address your complaint. Our goal is to ensure your satisfaction and we are committed to resolving this matter for you.
We look forward to hearing from you soon.
Yours sincerely,
Auto Europe team
Reply from Auto Europe EU
We're glad you found our service easy to use with many car options. Thank you for your positive feedback; we appreciate it! We hope to see you again soon!
Professional and trustful
30 May 2025
Reply from Auto Europe EU
Thank you for your review! We’re so happy you had a great experience with Auto Europe. We look forward to welcoming you back soon!
beware of cowboy rental companies in their portfolio
I have always had good service but they have changed. they are starting to include sub standard rental companies like PriceCarz which give the customers no end of troubles. And when you contact the customer service about a specific issue they gave a standard blah blah, I could have written to them in Swahili and got the same response, at least from one Jesper Lindnert.
30 May 2025
Unprompted review
Reply from Auto Europe EU
Dear Customer,
Thank you for bringing this to our attention. We understand your frustration and want to assure you that your issue is already being handled by our Customer Service team.
Usually, the deposit is released as soon as the car is returned in the correct condition; however, some delays can occur. Since your car was returned on May 20th, 2025, it is possible that the deposit will not be unblocked until the end of the month.
Our team has also requested additional documents from you so that we can open a claim with the supplier on your behalf and work towards a resolution.
We appreciate your patience and understanding during this process.
Best regards,
Auto Europe team
easy and user friendly process
30 May 2025
Reply from Auto Europe EU
We're happy to hear that the process was user-friendly for you. Thanks for your feedback! We hope to see you again soon!
Booking a car through AUTOEUROPE.eu was…
Booking a car through AUTOEUROPE.eu was easy and fast.
The choice of cars is large. Since the car is yet to be received, there are currently no reviews for the car rental company.
28 May 2025
Unprompted review
Reply from Auto Europe EU
We're happy to hear that booking was easy and fast. We appreciate your feedback on the car selection. We hope you have a great experience with the car rental company. Thank you!
Reply from Auto Europe EU
We're happy to hear that you found our pricing and options clear. Thank you for your feedback!
No discount even when advertised
No discount even when advertised. Auto Europe EU offered a 25% discount on a banner on their website for members (of which I am one) but then nothing materialised during my booking. So I called their offices and they said they could do nothing about it. They offered me a discount of 4 Euros. Basically, this is false advertising. Otherwise I think this is a pretty good and reliable firm.
27 May 2025
Unprompted review
Reply from Auto Europe EU
Dear Martha,
Thank you for contacting Auto Europe. We appreciate your feedback and would like to address your concerns regarding the prices on our website.
At Auto Europe, we strive to provide transparent and competitive pricing to ensure a seamless and satisfactory booking experience for our customers. We understand that price changes can sometimes be frustrating, and we apologize for any confusion or inconvenience caused.
Our pricing is regularly monitored and updated to ensure we offer our clients the best possible rates. However, due to dynamic pricing and the nature of the car rental industry, prices can fluctuate based on several factors, including location, time of booking, rental duration, and supply and demand.
We appreciate you bringing this to our attention. We understand your frustration regarding the advertised discount not being applied during your booking. We're sorry that our team was unable to honour the discount and for the inconvenience this caused. Sometimes it can be a bug on the system and the reservations team has no access to that kind of resolutions. We'll investigate this issue further to ensure accurate advertising in the future. Thanks for your feedback.
Reply from Auto Europe EU
We're happy to hear that you found our platform easy to use and reliable. We appreciate your feedback on our prices!
Difficulty receiving refund on cancellation
I made a booking and few hours later well outside 48 hours free cancellation,I cancelled the booking due to change of travel plan. 5 days after, I'm still waiting for my refund. At the time of the booking, my bank account was debited instantly, but I have to wait for days for the legitimate refund.
21 May 2025
Unprompted review
Reply from Auto Europe EU
Dear Mr. Khavand,
Thank you for your feedback, as it helps us grow and continuously improve our services.
We understand your frustration regarding the processing time for your refund. We sincerely apologize that you are waiting longer than expected.
There are several reasons why a refund can take longer than an immediate charge. Typically, the charge is an immediate transaction managed directly by the banking system. The refund process, however, involves several steps and internal verifications on our end and by your bank or payment service provider. These checks are necessary to ensure the security of the transaction and prevent any errors or fraud.
We sincerely apologize for this delay and for the inconvenience it is causing you.
We appreciate your patience and understanding. Our goal is your satisfaction, and we are committed to resolving the situation as quickly as possible.
Sincerely,
Auto Europe Team
I want a refund
I want a refund, the reservation did not happen. When I went to the office at the time I made the reservation, the office was closed. There were 5 other families waiting for a car like me. Although it was 12:00, the office did not open and we could not pick up the car. We were both victimized and could not follow a certain program of our trip. There was no one responsible and the phones did not answer. I had to rent a new car at the airport at the last minute
18 May 2025
Unprompted review
Reply from Auto Europe EU
Dear Mr. Aksu,
Thank you for your feedback. We take your concerns seriously and apologise for your negative experience.
At Auto Europe, we strive to provide a seamless and satisfactory rental experience, and we regret that we fell short of your expectations on this occasion. Your feedback is invaluable to us, and we have already found your complaint that is at hands of our dedicated Customer Service team. They will be taking your case and will be in touch with you directly to address your concerns and work towards a resolution.
Once again, we apologize for the experience you had and appreciate your feedback as it helps us to improve our services. We hope to have the opportunity to serve you better in the future.
Best regards,
Auto Europe Team
Good choice of vehicles
24 May 2025
Reply from Auto Europe EU
We appreciate your positive feedback! We're glad you liked our vehicle selection.
Highly professional
Highly professional, incredibly fast, friendly, and remarkably straightforward process. I can confidently select my preferred car exactly as I want it, all at a lower cost than other providers.
Ekthana
20 May 2025
Unprompted review
Reply from Auto Europe EU
We're happy to hear that you found the process professional, fast, and straightforward. We're glad you could select your preferred car at a lower cost. Thank you for your positive feedback.
I am only just at the point of hiring…
I am only just at the point of hiring but filling in the form on line was straightforward and very comprehensive covering a range of possible events.
21 May 2025
Reply from Auto Europe EU
We're happy to hear that you found the online form straightforward and comprehensive. Thank you for your feedback!
great company .working with them …
great company .working with them many years
15 May 2025
Unprompted review
Reply from Auto Europe EU
We appreciate your long-term support. It's great to know you've had such a positive experience with us over the years! We hope to see you again soon!
Bad English, did not provide a car, did not send cancellation or refund even after offering it
In case of flight delays the e-mail states AutoEurope must be informed by phone call (not e-mail), and when we called the person could not speak English and did not understand a single word.
After calling again a very bad English customer service staff said we can have an after hours pick up, the person will come and we have to pay extra 36€ which we accepted. When we arrived there was no one to pick the car up. We called the customer service and they told us they cannot do anything at the moment, we have to call again the next day. The next day we called and they told us we can do the car cancellation, which we agreed, and that we will receive the cancellation e-mail soon. We never received the cancellation e-mail, never received the car, and never received the refund. Highly unproffesional, marketing as an international service yet cannot speak english and insisting on phone calls which up to now cost us additional 70€ because of roaming and all the agents kept saying give us a moment until we ask our supervisors and left us waiting with the music which made each phone call 5+ minutes long, up to 15min.
About the reply: I got an e-mail requesting more info, but after filling it up, and clicking "submit" the link was broken and unable to submit. The link offering to intervene has already expired since the reply comes more than 24h after the end of the rental period.
16 May 2025
Unprompted review
Reply from Auto Europe EU
Update :
Dear Customer Zubac,
We apologise if the following information was not clear: "The link will be available 24 hours after the end of the rental period on the voucher."
The link should be available only now since more than 24h after the end of the contracted rental have passed.
You should be able to access it.
Dear Customer Zubac,
Thank you for your feedback. We take your concerns seriously and apologise for your negative experience.
Unfortunately, we have not received a response via this platform, although we have tried to request additional information to investigate your case.
Even so, we would like to do everything in our power to make things right for you. Should you wish us to intervene on your behalf and contact the supplier, you can use the link below to reach out to our dedicated customer service team. The link will be available 24 hours after the end of the rental period on the voucher.
https://www.autoeurope.eu/customerservice/
https://www.autoeurope.co.uk/customerservice/
Please provide our Customer Service team with as much information as possible regarding your complaint, including any relevant voucher details. This will enable them to assist you efficiently and effectively.
Once again, we apologize for the inconvenience and we appreciate your cooperation in allowing us to investigate and address your complaint. Our goal is to ensure your satisfaction and we are committed to resolving this matter for you.
We look forward to hearing from you soon.
Yours sincerely,
Auto Europe Team
verry easy to use!
15 May 2025
Reply from Auto Europe EU
We're thrilled to hear you found our product easy to use. Your feedback is greatly appreciated. We hope to see you again soon!
Always a great service
14 May 2025
Reply from Auto Europe EU
Dear Phillip,
We appreciate your kind words and are thrilled to hear you consistently have a positive experience with our service.
We’re here to help!
Best regards,
Auto Europe team
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