We added Xtra garanti Gull when we bought our new second hand car. Unfortunately the car gave us an error message after some months. This was potentially an expensive repair. We contacted Auto Concept... See more
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Very fast and professional handling of my case. When my car broke down in Finland, AutoConcept handled the claim quickly and without unnecessary bureaucracy. The repair was approved promptly, which... See more
Company replied
Hilde, which take care of my case is really, really lovely lady. She provided me all info I needed to know.
Company replied
This insurance is a joke / scam. It covers nothing realistic.
Company details
Written by the company
Vi har levert trygghet til det nordiske bilmarkedet siden 1999. Med over 25 års erfaring innen kjøretøyforsikring og skaderegulering tilbyr vi skreddersydde løsninger i samarbeid med globale partnere. Som godkjent forsikringsformidler av det svenske Finanstilsynet er vi en viktig aktør på det nordiske markedet. Våre produkter er utviklet med bileierens trygghet i fokus – for å gi deg solid dekning og beskyttelse når du trenger det mest.
Contact info
Postboks 16, 1324, Lysaker, Norway
- 67 10 38 70
- post@autoconcept.no
- autoconcept.no
Ønsker du ekstra trygghet på veien?
4.3
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 48 hours
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Friendly and Quick
Friendly service, problem solved quicker than I expected. Thanks for the good service.
I recommend AutoConcept :-)
28 September 2020
Unprompted review
Reply from AutoConcept Insurance Norge
Hi Khorso,
Thank you for taking the time to leave a review. We are glad to hear that you are happy with the service you got from us.
Have a nice day!
Best regards,
Ida, AutoConcept
Service was Ok but warranty is very very limited
Service was Ok. However the clutch disc that was permanently damaged by the clutch cylinder explosion (covered by the warranty) was not changed because Autoconcept argued the car was working with the damaged (full of breaking fluid) clutch disc. The garage strongly argued that we would have to change the clutch kit again after few km but Autoconcept still replies negatively.
8 September 2020
Unprompted review
Reply from AutoConcept Insurance Norge
Hi Dimitri, Thank you for leaving a review. We are sad to hear that you aren't happy with how we have handled your case. We appreciate your feedback.
Best regards
Ida, AutoConcept
Very easy to communicate
Very easy to communicate. Real 5-star service! Big thumbs up!
6 July 2020
Unprompted review
Reply from AutoConcept Insurance Norge
Thank you! What a pleasure to hear that you are satisfied with our service.
Have a great summer!
Best regards,
Ida, AutoConcept
There were small understandings but…
There were small understandings but they were finally solved .. so the people from Auto Concept do their job👍
6 June 2020
Unprompted review
Reply from AutoConcept Insurance Norge
Thank you for taking the time to leave a review. We are glad to hear that you are happy with the service you got from us.
Have a nice day!
Best regards,
AutoConcept
Reply from AutoConcept Insurance Norge
Hi Grigore. Thank you for taking the time to leave a review! It's never fun when the car breaks down, we are happy that you are satisfied.
Have a nice day!
Best regards,
AutoConcept
Find another garanti
Find another garanti! They will do everything in their power to not pay what they should, I am very disappointed. And when we got the mechanic which was in Sweden he was very rude. If we will be buying a car next time I won't go for this garanti
7 April 2020
Unprompted review
Reply from AutoConcept Insurance Norge
Hi Alicia, Thank you for leaving a review. We are sad to hear that you aren't happy with how we have handled your case. We appreciate your feedback and listen to your criticism.
Best regards
Auto Concept
God opplevelse og god behandling
23 March 2020
Unprompted review
Reply from AutoConcept Insurance Norge
Hei og mange takk for dine varme stjerner. Vi er stolte av berömet og at du føler vi kunne hjelpe deg på en god måte.
Vennlig hilsen
AutoConcept
At my first problems with my…
At my first problems with my car,oljeutskiller, AutoConcept ,response was really fast and favorable. Thank you.
10 March 2020
Unprompted review
Reply from AutoConcept Insurance Norge
Hi Lucian. Thank you for taking the time to leave a review! It's never fun when the car breaks down, we are happy that you are satisfied.
Have a nice day!
Best regards,
AutoConcept
Promise to cover a lot
Promise to cover a lot, but in practice cover only part.
23 July 2019
Unprompted review
Reply from AutoConcept Insurance Norge
Hi, thank you for your feedback. We are sorry you feel we haven't met your expectations. No insurance cover everything. But if you think we might have made an error or based our judgement on incomplete information, don't hesitate to contact us. You can write us at post@autoconcept.no if you'd like us to revisit your claim.
Best regards
AutoConcept
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