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ACA Rent Heraklion:
We were charged 570 EUR for a dent that wasn't even a scratch. Unfortunately, we took two photos of this side od the car and this part was accidentally left out. They are obviously after money, because they don't use it for repairing their cars. The car had about 15 documented previous damages. They lied to us that they repair their cars once a year. Our cars had so much previous damage that it was obvious it hadn't been repaired in years. This means that they charge for minor damage and don't use this money to repair the actual damage. To be avoided!

ACA RENT Corfu:
HANDS OFF HERE, WE WERE DENIED THE CAR WE PAID FOR!!!!
The voucher says that you will be picked up at the airport with a sign. A 45-minute delay meant that no one was there anymore. We called the rental company, who told us that we were 45 minutes late and that the car had been rented to someone else. The car was rented and paid for through Car-Jet – I'm curious to see how they respond! Now it gets weird: they would have an Opel Corsa available for us for 140 euros per day! The Toyota Aygo we had booked cost 300 euros for 7 days, and now they want almost 1,000 euros extra. This is outrageous. Extortion and fraud at a rental company! Thank you. Therefore, caution is advised, and it is better to rent elsewhere immediately

I ordered a car from the AKArent Company at Corfu Airport, but it was issued to me by the Sigma Rent A Car Company. I paid for full insurance. But the employees of the Sigma Rent A Car Company stole 400 euros from me!
When we returned the car the next day, the AKArent or Sigmarentakar manager found 2 small paint chips on the rear bumper about 2 millimeters in size. He asked for my card and wrote off 400 euros from it. He said that the insurance company would cover everything. They said it was a small scratch and your insurance would cover it. I asked who my insurance company was. They said - CarJet
Now they are not in touch. The CarJet Company website, which insured the car, is also not in touch!

They let us wait for one hour. After the shuttle transferred us to their office. The tiny lady with black hair looked to us asked me how many bags I have and said that she hasn't a car for me. She let us down there with my three children. It's a scam company, dont trust them and rent your car somewhere else.

The guys are criminals. Don't book there. First they wanted to sell me an additional insurance initially,
afterwards we had to pay 365 Euro for a scratch which did not exist before.
You are normally in a hurry, normally you check the car for all scratches.
The car had many scratches before, they know all the locations where you normally don't make photos correctly and charge with that afterwards.

Firstly I wish I could give the star scale a 0 !

Here’s a snippet of the unprofessional, intimidating and scamming behaviour of Stigma Car Rental/ Go Car Rental - hired through ACA Rentals. Thank you to these scammers for putting a real downer on the end of our holiday and causing us to have to drag all our luggage on a 15 minute walk on a busy road in 30 degree heat to the airport.

Disgusted isn’t even the word for it!! I knew the moment we got out of the car to drop it off, something dodgy was underway… I should have known it was a con artist company when they don’t even take their own pictures or videos of the car before handing it over to you on arrival- you have to do this yourself (which we did, including a 360 video of the car)… apparently that wasn’t good enough I should have filmed under the car!! (As “other customers do”).

The company tried to claim we had caused damage under the car as there was a “scratch”. It was rather convenient he said about this invisible scratch after we shut him down about all other dints and scratches on the car he tried to point out as damage (luckily we took our trusty videos and pictures… however it’s a real shame we didn’t do under the car!!)

We have been lucky (so far I think) as our £1000 deposit was refunded about 5 days into our 10 day holiday (no idea why but we aren’t complaining because if we hadn’t had this refunded - which must of been a mistake on their end considering we still had the car for another 5 days, we most likely would have lost this money!). We have also blocked our bank card and will be contacting the bank on arrival to the UK, we did not sign a single one of their fake damage contracts and walked off after 50 minutes of back and forth confrontation… which included who I believe is the manager threatening me with police and fines whilst I was recording for my safety!!

The damage contract he handed us was ridiculous, I feel bad for others who have probably signed this out of intimidation. Said document included an incident date and location…. Date being 6/07… this is how unlegitmate this company is because how would he know this date if we did suppodely cause the damage… why have they made up a random location and date, they would put this as unknown…. Randomly making details up and trying to force us to sign it just goes to show how ludicrous this all was! No way was I signing anything. When he was asked to provide us more terms and conditions to this damage contract he just kept referring to the booking voucher….

We hired our rental car through ACA rentals, we did our research and reviews all seemed good hence the booking…. We never thought we would be handed off to a professional scamming company. After this event I have now looked into the company Go Car rental / Stigma Rentals and it seems they are professional scam artists who run under several company names, even hiding behind larger companies. Please avoid at all costs! I am traumatised by this event, so upset that this was the way my holiday ended and that I paid money to a company who then tried to scam us! I will be contacting ACA and taking this further to raise awareness to what has gone on!

This company and all those involved within it should be ashamed of themselves! Never again will I book a rental car that is not hired through a large company operated in line with airlines!

PLEASE RAISE THE AWARENESS ABOUT THESE COMPANIES AND DO NOT BOOK WITH THEM! IF YOU HAVE A BOOKING WITH ANY OF THE COMPANY NAMES I HAVE MENTIONED…. CANCEL IMMEDIATELY !

We rented a car on a Saturday and, surprisingly, were charged a €50 fee for picking it up after 3:00 PM, as they consider this "out of hours." This makes no sense, especially on a Saturday, which is typically a busy rental day. What's even more strange is that during the week, their opening hours go until 8:00 PM without any extra fee.

In addition, they refused to accept our credit card (which was fully valid) to block the deposit, simply because it didn’t have printed the numbers. Nowadays, many cards in Spain are issued without visible numbers for security reasons, and this shouldn’t be an issue. As a result, we had no choice but to take their full insurance, which was much more expensive than the external insurance we had already purchased.

In short: we had to pay €50 extra due to an inflexible schedule and take out unwanted insurance due to an outdated card policy.
A disappointing experience. I do not recommend this company.

On arriving at Tivat airport, the collection was professional and the staff were friendly. However, they tried to make us pay an extra €100, on top of the waiver for "insurance", and claimed that I had chosen not to buy this in advance despite me apparently being contacted by them in advance. This was obviously a complete lie, and the third party I booked through reassured me the insurance was included. Luckily, I walked away, and after reading these reviews I am glad I did so to avoid being scammed out of more money.

⚠️ SCAM ALERT – Aca Rent is dangerous, dishonest, and should be shut down

We were victims of what seems to be a repeated and well-planned scam by Aca Rent in Albania. Like many others, we booked our car online with a confirmed price but upon arrival, they refused to hand over the car unless we paid an additional €300 for insurance. They made it very clear: no extra payment, no car. This was not optional, and not previously mentioned. It was pure extortion.

Unfortunately, that was just the beginning.

🚫 The car they gave us was in terrible and unsafe condition:

The brake system was not functioning properly, putting our safety at serious risk.

The dashboard was already warning that the car required urgent maintenance.

Only one of the three rear seatbelts existed — completely unacceptable and illegal.

After the experience, we looked up reviews and found countless reports describing the exact same situation:

Hidden charges added upon pick-up

Unsafe vehicles in poor mechanical condition

Aggressive staff pressuring tourists to pay for unnecessary insurance

Lack of accountability, professionalism, and transparency

It’s clear this is not a one-off — it’s a deliberate scam strategy targeting tourists.

🚫 Avoid Aca Rent at all costs
🚫 They are scammers, not a real car rental company
🚫 Book only through trusted international companies or well-reviewed local agencies

If this review helps at least one person avoid being scammed like we were, then it’s worth it. Aca Rent is a disgrace to Albanian tourism. Do not fall for the “cheap price” trap, you’ll end up paying more in money, time, and stress.

We used Discovercars to rent a car in Corfu. They advertised ACARENT and it had an overall high rating on their site. We selected the pickup time and were told someone would meet us at the arrivals. When no one showed up at the pickup time we phoned them and they said they were on their way. Still they did not show, when we phoned again they were incredibly rude and refused to come, instead telling us to come back at 11.00 (12 hours later) and they would rent us a car. I have since contacted Discovercars to complain. We finally got a reply after days, with ACARENT lying and stating we arrived late. To my surprise, without any evidence, Discovercars has sided with ACARENT and refused a refund.

For these reasons I would avoid Disocvercars and ACARENT. Dont be fooled by cheap prices.

I wish I had of read these reviews before we rented, i am so surprised that the aggregator VIP cars gave them such a good review. When we returned the car, they identified a very small chip in the bumper (about the size of a grain of rice). So small that even if we saw it we would not have thought anything of it (its an older car and that is just wear and tear). They charged us 400EUR for it. TOTAL SCAM

Booked car hire and printed car hire voucher which clearly stated pick up time of 23.00 hrs
When arriving at airport no one was there to greet us
Telephoned company who said they were shut
Therefore had to find our way to Kavos ourselves
Phoned them next morning to say we would get a bus to the airport to pick up and told us they had cancelled it despite me having a copy of agreed pick up time on my voucher
Offered us a car at 150 euros per day instead
I asked where our car had gone overnight which they didn't answer
First time ever let down by a car hire company
Luckily found a helpful local firm called Alphas and got a car for 150 euros for rest of hol

If I could give ZERO stars, I absolutely would. This scam of a company completely RUINED our holiday in Albania by extorting nearly €700 from my husband for so-called “damage” that NEVER even happened. That’s right—€700 for NOTHING.

When we landed in Tirana at 11:30 PM, we were handed an ancient, beat-up car covered in scratches, clearly hoping we wouldn’t be able to take proper photos in the dark. And surprise, surprise—on return, the so-called “manager” showed his true colours: aggressive, rude, and downright hostile. He had the audacity to tell us we should have exchanged the car during the day! Are you kidding me?! What absolute nonsense!

This company is a total disgrace. Dishonest, predatory, and shameless. Avoid them at all costs unless you want your trip turned into a nightmare.
P.S. Unsurprisingly , there is not a single response to any of the negative reviews.

★☆☆☆☆ SCAM ALERT – AVOID THIS COMPANY AT ALL COSTS!

Absolutely the worst car rental experience I've ever had. This company is a complete scam and should be shut down. They rent out old, heavily used cars with over 45,000+ km, covered in scratches, dents, and previous damage. But the trick? They hand over the car still wet from washing so you can't properly inspect or notice the damage until it’s too late.

Then comes the scam — they fabricate damage charges after you return the car, just so they can steal your deposit. It’s all a setup. No matter how careful you are, they’ll find an excuse to keep your money. It’s dishonest, unethical, and completely disgraceful.

This operation is a stain on Albania’s growing tourism industry. It’s a shame, because the country has so much to offer — but businesses like this exploit visitors and damage Albania’s reputation.

Do yourself a favor: rent elsewhere. This company is not worth the risk. Shame on them.

AVOID, AVOID, AVOID

Did not turn up & unable to get in touch via phone

Don’t book. We were delayed an hour so they didn’t turn up. Even though we gave them the flight number for them to track and paid the out of office collection price. When I rang from the airport as we couldn’t find them. Sleepy guy on the phone said he’d get us 8am next day 7 hours after we landed. Lucky we had a transfer bus still booked we could get on. Don’t book these. I’ve hired a lot of cars abroad and never had this ever happen before. In 20 years of hiring cars and this is is the worse one I’ve ever experienced.

PLEASE BE AWARE of this company.
Booked a vehicle due to low prices from the UK for 20 days travelling Athens Greece. Had to wait 1 1/2 hour at the airport as nobody was at the meeting point. Flight on time with no issues but no car. After calling the company ( it was obviously the lady was asleep came at the meeting point and took me at her rental place ) she claimed there was not a flight number. As experienced in renting this information is optional from the 3rd party site I booked the car. I usually rent from Athens airport 3-4 times per year from different companies depending on the prices. Returning the vehicle and checking my bank app I realised from my bank that my credit card of 1000€ was actually charged instead of locking the amount as she told me (as all rental companies do) so when the car is returned they check the vehicle and charge if necessary. The vehicle was returned the same as I took it. No damage not even a scratch. While on the phone with the lady im at the airport for my departure she started making up her own verbal contract claiming after 15 days we charge the guarantee among with other nonsense which this was not mentioned when i signed the contract. She started making up stories about people's characters etc (embarrassing and discriminating me) claiming evebody are stangers and we don't know you and everybody else. Never been told at any point and time all these changes. Obviously been charged from my bank the expenses for this amount and the lady insisted that it's ok its the same thing it doesn't bother anybody. I'll wait for my deposit to be returned and act legally as required. Unrealiable, unprofessional full of lies, I'm am shocked. I warn everybody to stay away from this company if I can claim it as such. There is NO star option. One star is not by choice.

I initially booked a car with Acarent due to the unbelievably low prices (£4–6 a day), but after digging into recent reviews, it all started to make sense. These prices seem attractive on the surface, but they come with serious red flags. I've had bad rental experiences before, and I'm glad I came across others' reviews this time – they've likely saved me a lot of stress.

There are numerous reports of aggressive staff behaviour and unexpected charges. It’s concerning how many people mention being pressured into paying more once they arrive. This doesn't seem like isolated incidents. When a deal looks too good to be true, it usually is.

If you still decide to rent here, take extensive video footage of the car – all around, underneath, and even under the bonnet. Documentation is essential to protect yourself. Better yet, do yourself a favor and cancel the booking. Spend a bit more with a reputable company and avoid the risk of getting scammed. Stay safe and travel smart!

Company cancelled a car for me and now refuses to give my deposit back. They are scammers.
I had to use another company to hire a car in Zurich and they said that there has been alot of complaints towards this company. The number they give you to find them is always engaged and people complain that it's very hard to find them.

Overall, I would never go near this company again

Terrible Experience – Stay Away!

I booked a car online with this company for 9 days and they charged me half of the rental cost upfront. They had all my information: full name, phone number, and even my flight details. They emailed me confirming that someone would meet me at Athens Airport to deliver the car.

I landed at 20:00, but no one was there. I tried calling them many times, and they only answered after more than three hours, at 23:30, with incredibly poor service. The woman on the phone told me she couldn’t find my name and didn’t know what to do, even though they had already taken my money! She kept saying she would call me back in 10 minutes — but more than an hour passed with no help.

In the end, they didn’t offer me any solution, didn’t provide a car, and didn’t even suggest helping the next day. Worse, the woman even said she didn’t know if they would refund me. Because of their complete failure, I was forced to rent a car last minute from another company at the airport during Easter, paying five times more.

No apology, no follow-up, and I’m still waiting for my money back.
Extremely unprofessional and unreliable. I would never recommend this company to anyone!