Banner for AUTODOC - Ireland

AUTODOC - Ireland Reviews 1,196

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 562 reviews, reviewers overwhelmingly had a great experience with this company. Customers are very satisfied with the product selection, noting the wide range of parts available and their excellent quality. Many people also appreciate the competitive pricing, finding it to be a significant advantage. The ordering process is frequently described as easy and straightforward, with clear updates provided. However, some customers also noted issues with delivery, mentioning that it can sometimes be slow or that packages arrive damaged. A few other people also felt that the quality of certain parts was not up to standard, leading to premature failures. There were also occasional reports of incorrect items being sent or difficulties with the return process.

What people talk about most

Product

People report positive experiences with product, highlighting the great selection of parts, good prices, and... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. Many reviewers praise the extremely... See more

Price

Customers had positive experiences with price, often highlighting competitive and affordable rates for a wide... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers praise the easy ordering process, good choice... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing satisfaction with the products... See more

Reviews shaping this summary

Rated 4 out of 5 stars

They have a good lot of suppliers for each product, maybe too many. I'm sure many of the part for sale by different vendors is still made in the same factory. Prices are good, although transport is ve... See more

Company replied

Rated 4 out of 5 stars

Competitive prices make AutoDoc the only supplier of car parts. Spark plugs are still arriving badly packed out of their boxes and protective sleeves. This means I have to check the electrode gap ev... See more

Company replied

Rated 4 out of 5 stars

Easy to do orders and good choice of parts with reasonable prices. The only minus is that SOMETIMES orders takes couple of days to get ready for shipping company. SOMETIMES some parts could be pac... See more

Company replied

Rated 4 out of 5 stars

Initially I was told that the part is not available at autodoc so I ordered one as per my understanding. The return service had issues where autodoc gave me return form which wasn’t supported by Ire... See more

Company replied


Company details

About AUTODOC - Ireland

Written by the company

AUTODOC is the no.1 online car parts shop in Europe. We share your passion for cars and help you save money on car repairs.

Autodoc App Autodoc Site Autodoc Club YouTube

What we are known for:

Our customer-focused approach. Our support team is made up of qualified professionals who speak 23 languages and are always ready to help in any way they can.

Market scale and scope. In the 17 years we have been on the market, we have acquired 13 million satisfied customers in 27 European countries. We ship over 35,000 orders a day.

Our product range. We offer over 4 million products for more than 166 car brands from world-renowned manufacturers.

Affordability and cost benefits. AUTODOC is an online platform with fair prices and a variety of special offers and sales.

Multi-platform services. Customers can search for car parts quickly and easily using both the website and app. See for yourself how cost-effective and convenient the process of purchasing car parts can be.

Expertise in car repairs. You can find more than 3,000 car part replacement tutorials on our YouTube channels.

Contact us FAQ

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Very slow delivery on order.Ordered…

Very slow delivery on order.Ordered Monday and still not dispatched on Friday.I have been informed it wont arrive until March 20th,which is 19 days after ordering.too slow.I may not use them again.
UPDATE:Order arrived 14th March, 12 days after ordering.Keep this in mind when ordering from Autodoc.

6 March 2026
Unprompted review
AUTODOC - Ireland logo

Reply from AUTODOC - Ireland

Hi Mr Richard!
We are sorry for inconvenience caused.
We have thoroughly investigated the issue you raised and are pleased to confirm that it has been successfully delivered.
If you have a moment, please let us know how we did.
Your comments are very valuable to us!
Sincerely,
AUTODOC team

Rated 2 out of 5 stars

Wrong part arrived

Wrong part arrived
Can’t be fitted

5 March 2026
AUTODOC - Ireland logo

Reply from AUTODOC - Ireland

Hi Jeff!
We are sorry to know that you faced such an issue.
Please send us following photos on trust@autodoc.co.uk:
- photos of the product packaging with all the stickers;
- photos of the part itself.
We will check information and help you in solving this matter.
Best regards,
AUTODOC team

Rated 5 out of 5 stars

All time top sellers

Quality, choice, price

5 March 2026
AUTODOC - Ireland logo

Reply from AUTODOC - Ireland

Hello Petrov🕊️!

Thank you for your positive feedback!

Best regards,
AUTODOC Team🔧✨

Rated 5 out of 5 stars

A+++

Very quick delivery fits Cupra 300

19 February 2026
AUTODOC - Ireland logo

Reply from AUTODOC - Ireland

Hello Cramer Alex!
We are very pleased to read sincere reviews.
We always do our best to process and ship your order as quickly as possible. But we have room to grow. Please, feel free to contact us again.
Best regards,
AUTODOC Team

Rated 5 out of 5 stars

Premium products at decent price

Super fast delivery especially when it’s coming so far from Poland to Ireland. Good prices and variety of high end product. Thank you.

4 March 2026
AUTODOC - Ireland logo

Reply from AUTODOC - Ireland

Hey Martin!

Thank you very much for your kind words🌟.
We will continue to delight you with high-quality service.
Best regards,
AUTODOC Team🚗💨

Rated 5 out of 5 stars

parts came fairly quick two window…

parts came fairly quick two window switches for a mercedes b class ,need to pass nct i installed them myself.
both work well no complaints on the ridex parts .
thanks autodoc

23 February 2026
AUTODOC - Ireland logo

Reply from AUTODOC - Ireland

Hello Mr.J!
Thank you very much for your feedback and wonderful rating. We will continue to work only for 5 stars!
Best regards,
AUTODOC Team

Rated 5 out of 5 stars

All good thanks

All good thanks

3 March 2026
AUTODOC - Ireland logo

Reply from AUTODOC - Ireland

Hello Smith Steve!⭐
We want to thank you for your time and positive feedback!
Best regards,
AUTODOC Team🚙

Rated 1 out of 5 stars

DONT BUY ANYTHING OFF THEM

DONT BUY ANYTHING OFF THEM - Bought mud flaps off the website using the reg plate search. The parts arrived and were of poor quality and did not fit the car. I contacted customer support which is only an ai robot. They said purchasing is at your own risk and they never guaranteed the parts would fit. They will not refund unless the parts are returned at your own expense which is an against Irish CCPC laws. AUTO DOC in Ireland the purchaser has the right to a full refund, repair or replacement for faulty goods within 30 days. “ The seller must cover the cost of returning faulty, misdescribed, or non- functional items.

3 March 2026
Unprompted review
AUTODOC - Ireland logo

Reply from AUTODOC - Ireland

Hi Dean!
We have thoroughly investigated the issue you raised and are pleased to confirm that solution was provided yo you.
If you have a moment, please let us know how we did.
Your comments are very valuable to us!
Sincerely,
AUTODOC team

Rated 5 out of 5 stars

Excellent quality parts half the price…

Excellent quality parts half the price and quick delivery.
Thank you.

28 February 2026
Unprompted review
AUTODOC - Ireland logo

Reply from AUTODOC - Ireland

Hello Petar Petrov!
We are very pleased to read sincere reviews.
Thank you for choosing our company. We are glad that you were satisfied with everything.
Best regards,
AUTODOC Team🚙

Rated 5 out of 5 stars

Very good

Very good, very fast

3 March 2026
AUTODOC - Ireland logo

Reply from AUTODOC - Ireland

Hello!🌟
Thank you for your feedback.
Have a nice day!
Best regards,
AUTODOC Team🚙💨

Rated 5 out of 5 stars

Very good selection of parts

Very good selection of parts, very competitive prices and very reasonable delivery times.

2 March 2026
AUTODOC - Ireland logo

Reply from AUTODOC - Ireland

Hello Mr COLGAN!⭐

We want to thank you for your time and positive feedback!

Best regards,
AUTODOC Team🚙

Rated 5 out of 5 stars

All parts fitted

All parts fitted! 10 stars

25 February 2026
AUTODOC - Ireland logo

Reply from AUTODOC - Ireland

Dear Dorian ,

We are very pleased to read sincere reviews.
Thank you for choosing our company. We are glad that you were satisfied with everything.
Best regards,
AUTODOC Team🚙

Rated 5 out of 5 stars

Easy to use app

Easy to use app, a huge selection of products to choose from and at Very good prices,
Promt delivery

26 February 2026
AUTODOC - Ireland logo

Reply from AUTODOC - Ireland

Hello Tom!
We are very pleased to read sincere reviews.
Thank you for choosing our company. We are glad that you were satisfied with everything.
Best regards,
AUTODOC Team🚙

Rated 5 out of 5 stars

Great price easy to use site.

Great price, easy to use site and ordering, fast delivery, great service.

25 February 2026
AUTODOC - Ireland logo

Reply from AUTODOC - Ireland

Hello!⭐

We want to thank you for your time and positive feedback!

Best regards,
AUTODOC Team🚙

Rated 5 out of 5 stars

Again and again

Again and again, I'm happy to using auto - doc. All parts are fit perfectly

24 February 2026
AUTODOC - Ireland logo

Reply from AUTODOC - Ireland

Hello Rick🕊️!

Thank you for your positive feedback!

Best regards,
AUTODOC Team🔧✨

Rated 1 out of 5 stars

Dont waste you time and money…

Having bought plenty of parts over the years and fitting allot of Autodoc parts i have to say the quality is shocking. I replaced the lower control arms and a wheel bearing on my own car and within 3months I needed a replacement control arm due to poor quality and whole ball joint falling out. With only a few thousand more km on the car both front lower control arms balljoints need to replaced now and the wheel bearing is noisy again. The whole car is noisy now and all have to replaced again.

26 February 2026
Unprompted review
AUTODOC - Ireland logo

Reply from AUTODOC - Ireland

Hello Robbie,
We're incredibly sorry about your disappointment with our service.
Please not that we are not the parts manufacturer.
If the part damaged or stopped working correctly this is warranty case.
Please, open warranty request in your account.
You can always contact us at trust@autodoc.co.uk if you have any questions or need assistance.
Best Regards,
AUTODOC Team

Rated 5 out of 5 stars

Good prices and top quality stuff good…

Good prices and top quality stuff good delivery time

26 February 2026
AUTODOC - Ireland logo

Reply from AUTODOC - Ireland

Hello Liam,😊
We're grateful for the praise and glad that everything went great.
This motivates us to perfection.
We invite you for new purchases!
Warmly,
AUTODOC Team🚗💨

Rated 5 out of 5 stars

Excellent

Excellent service

23 February 2026
AUTODOC - Ireland logo

Reply from AUTODOC - Ireland

Hello Andrew Taylor!⭐
We want to thank you for your time and positive feedback!
Best regards,
AUTODOC Team🚙

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look