Austrin Gearbox Specialist Reviews 5

TrustScore 4 out of 5

4.1

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Company details

  1. Transmission Shop
  2. Auto Repair Shop
  3. Car Repair and Maintenance
  4. Mechanic
  5. Oil Change Service

Written by the company

Austrin Gearbox Specialist is a transmission repair company based in Newcastle upon Tyne that has been at the forefront of Automatic Gearbox Repairs in the North East of England since 1971. Over time we have established unrivalled in-depth expertise on Automatic Transmissions, DSG Gearboxes, Transfer Box and 4x4 units as well as Manual Gearboxes and Differentials. We pride ourselves on providing an excellent service from start to finish, assisting with complex gearbox and drivetrain issues for many garages including main dealers, fleet companies and private customers. We are a firm believer of “Do it once, do it properly” and “Don’t cut corners”. We provide a friendly step by step transaction with the customer, from arranging recoveries of vehicles, to removing, stripping and reporting our findings, to repairing and warranties, finishing with a car wash ready to drive away. The founder of Austrin Engineering, Percy Austrin, was one of the first Automatic gearbox rebuilders in the North East of England in the 1970s.


Contact info

4.1

Great

TrustScore 4 out of 5

5 reviews

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Rated 5 out of 5 stars

Fantastic service

Although my car wasn’t financially worth fixing as I had only owned if 4 month this team was absolutely fantastic start to finish, communication was absolutely top tier and I really appreciate the honesty and advice. Thank you so much

5 August 2025
Unprompted review
Rated 5 out of 5 stars

Professional service

Ultimatley my car couldnt be fixed....well it could but at a very high cost.
Luckily AGS didnt see an opportunity to rip me off, they were extremley sensitjve about the impact the loss of my car would have and gave me a vwry comprehensive breakdown as to the issues, the repairs needed and an genuinley honest opinion as to the reality of repairs or cutting my losses.

Regardless. 5 stars for the professionalism and the service.

8 July 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service

Outstanding customer service by Steven and team. The automotive industry is generally known to try to make an extra income when there is no need too. Steven was honest, transparent, accommodating and willing to go the extra mile. Thank you.

11 June 2024
Unprompted review

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