From first enquiry via phone to…
From first enquiry via phone to diagnosis to repaired in two days .A fantastic team of knowledgeable people who were honest and up front with costs …. Old school business — modernised thank you
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Austrin Gearbox Specialist is a transmission repair company based in Newcastle upon Tyne that has been at the forefront of Automatic Gearbox Repairs in the North East of England since 1971. Over time we have established unrivalled in-depth expertise on Automatic Transmissions, DSG Gearboxes, Transfer Box and 4x4 units as well as Manual Gearboxes and Differentials. We pride ourselves on providing an excellent service from start to finish, assisting with complex gearbox and drivetrain issues for many garages including main dealers, fleet companies and private customers. We are a firm believer of “Do it once, do it properly” and “Don’t cut corners”. We provide a friendly step by step transaction with the customer, from arranging recoveries of vehicles, to removing, stripping and reporting our findings, to repairing and warranties, finishing with a car wash ready to drive away. The founder of Austrin Engineering, Percy Austrin, was one of the first Automatic gearbox rebuilders in the North East of England in the 1970s.
Platinum House, Locomotion Way, Camperdown Industrial Estate, NE12 5US, Newcastle upon Tyne, United Kingdom
From first enquiry via phone to diagnosis to repaired in two days .A fantastic team of knowledgeable people who were honest and up front with costs …. Old school business — modernised thank you
Great service from the team @ Austrin Gearbox Specialists, Thanks to Steve and all the team 👍🏻 Craig
Although my car wasn’t financially worth fixing as I had only owned if 4 month this team was absolutely fantastic start to finish, communication was absolutely top tier and I really appreciate the honesty and advice. Thank you so much
Ultimatley my car couldnt be fixed....well it could but at a very high cost.
Luckily AGS didnt see an opportunity to rip me off, they were extremley sensitjve about the impact the loss of my car would have and gave me a vwry comprehensive breakdown as to the issues, the repairs needed and an genuinley honest opinion as to the reality of repairs or cutting my losses.
Regardless. 5 stars for the professionalism and the service.
Outstanding customer service by Steven and team. The automotive industry is generally known to try to make an extra income when there is no need too. Steven was honest, transparent, accommodating and willing to go the extra mile. Thank you.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.