Australian Computer Traders Reviews 

283
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 130 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and condition of refurbished products, often noting they appear almost new and perform perfectly. Many appreciate the great value and affordable prices, alongside fast, well-packaged delivery and professional service. However, some people mentioned receiving products with initial defects, such as incorrect or faulty power cables, or units that were not fully functional or had physical imperfections. A few customers also reported challenges with customer service responsiveness when attempting to resolve these issues, leading to frustration and delays.

What people talk about most

Product

People report positive experiences with product, often highlighting great value and quality, with many... See more

Quality

Customers consistently note positive experiences with quality, with many expressing satisfaction with the... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers highlighting the fast and prompt... See more

Price

Users describe positive interactions with price, consistently finding products at great, reasonable, and even... See more

Service

Reviewers highlight positive aspects of service, with many praising the excellent service, great prices, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great value, excellent specs and fast delivery. Would have given 5 stars but I got the wrong charger for the laptop I purchased - which set me back $$$ as I had to go and source an alternative correc... See more

Company replied

Rated 5 out of 5 stars

I wanted a simple laptop with win 11 and I didnt want anything fast and fancy. I browsed the internet checking for prices and found this one - refurbished, acceptable grade, priced within my budget. B... See more

Rated 5 out of 5 stars

I purchased a laptop that didn't meet my needs, and easily returned (at no cost) and purchased another one. They were very friendly and helpful, the return process was simple and efficient. The delive... See more

Rated 5 out of 5 stars

First class all the way. The laptop i ordered arrived as scheduled. Upon setting the laptop up i noticed that the battery wasn't holding any charge. Logged a complaint online with ease. I spoke to cus... See more

Company replied


Company details

  1. Used Computer Store

Written by the company

We offer a range of refurbished products and services including everything from desktop computers, tablets, LCD monitors, laptops, tough-books, projectors, servers, other network equipment, IT accessories and much more. We are well-known for our service and recognised nationally as one of Australia’s largest and most respected suppliers of Ex-Government IT equipment and excess surplus manufacturers' stock. We supply the world's leading brands including DELL, HP, MICROSOFT, LENOVO and APPLE.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

283 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 10% of negative reviews

Typically replies within 1 month

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4.4

All reviews

(283)

130 reviews in the last 12 months

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Rated 5 out of 5 stars

Reliable supplier

I have been very pleased with my experience. The Dell laptop is better than expected. The ordering process was easy to follow and delivery was quick.

21 October 2025
Unprompted review
Australian Computer Traders logo

Reply from Australian Computer Traders

Thank you for the kind words, if there's one thing ACT aims to be, it's Reliable, and if there are two: Reliable and High Quality :] Please let us know if there's anything we can do to assist in future. -ACT Team

Rated 5 out of 5 stars

10/10 would recommend!

10/10 would recommend!! Amazing service, great pricing and products! I Received the laptop very quickly with awesome communication and when I noticed a tiny problem with it they happily sorted out the issue quickly and efficiently! Thank you!

6 October 2025
Unprompted review
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Reply from Australian Computer Traders

We're glad to have fixed that for you. If you need any help with the device in future, please reach out. I'll also pass along the kind feedback, and we look forward to helping you again. -ACT Team

Rated 4 out of 5 stars

Great value

Great value, excellent specs and fast delivery. Would have given 5 stars but I got the wrong charger for the laptop I purchased - which set me back $$$ as I had to go and source an alternative correct charging pack so I could use the new machine while travelling, while I waited for the new (correct) charger.

29 September 2025
Unprompted review
Australian Computer Traders logo

Reply from Australian Computer Traders

Thank you for the review, Lyle. Apologies for the issue with the charger, hopefully the laptop is running well with your new one. Please reach out to our Customer Service team if you've got anything we can help with. -ACT Team

Rated 5 out of 5 stars

Warranty Repair Service

I had issues with the purchase I made of a desktop computer. I made enquiries and was advised to send the unit back for a warranty check and also was provided with the postpaid connote. The unit was returned to me in working order within days. Very professional and great service. I would recomend ACT anytime.

24 September 2025
Unprompted review
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Reply from Australian Computer Traders

Thank you for the kind words, David. At ACT we always aim for professional work and quick turnaround times, and I hope the device continues working well for you. Please reach out if you need any support, or for any more computing needs. -ACT Team

Rated 2 out of 5 stars

Not all computers are ready to go when they arrive!

Bought a computer in plenty of time for a deadline of when it was required. When it arrived it was locked to a private company! When I alerted them they admitted that sometimes the computers hadn't been wiped from where they were bought. Had to get another computer sent, was told I had to return the original by Tuesday at 1pm so left work to get to the post office then and got it all sent off in time. Was told it would arrive by the Friday (my deadline day) and it didn't arrive til the following week. Even though my first computer arrived without requiring a signature on delivery, they wouldn't change the second one so even when it arrived I couldn't receive it straight away. It was really frustrating and with no apology, the customer service leaves a lot to be desired.

13 September 2025
Unprompted review
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Reply from Australian Computer Traders

Hey Frankie, apologies for the issues with that one! We do understand this has been frustrating for you. I would like to reassure you that we do fully wipe the computers prior to dispatch. We do value your criticism and are aiming to re-check our units and work closer with AusPost regarding delivery in future. Please do reach out if you'd like to discuss this further, or if there's anything we can assist you with. -ACT Team

Rated 5 out of 5 stars

Good after sales service

I ordered two identical Pro 600 computers. They arrived in quick time and were well packed. The first worked perfectly, the second would not boot successfully. I contacted your staff by email and got an immediate helpful response. Acting on that advice, I was able to solve the problem. Both computers now work perfectly. To my surprise one of the computers had an extra 500G hard drive, which also works. Both have RS232 ports which are useful in my application. That was a bonus. All in all I am very happy with my purchase.

8 October 2025
Unprompted review
Australian Computer Traders logo

Reply from Australian Computer Traders

Hey Roger, we're glad to have helped. Hopefully the two devices are working well now and will continue to do so into the future. Please let us know if there's anything else we can do to help or any other support you need. -ACT Team

Rated 5 out of 5 stars

I'll be back.

These guys test the equipment BEFORE they ship it. They are professional, and very easy to deal with.

1 October 2025
Unprompted review
Australian Computer Traders logo

Reply from Australian Computer Traders

Thank you for the kind words. We always strive for professionalism and excellence and we're glad to have made this purchase easy for you. Please feel free to contact is if there's anything we can do to help. -ACT Team

Rated 5 out of 5 stars

pleasant buying experience

I had a truly pleasant buying experience. The website was clear and easy to navigate, the product quality was excellent, and delivery was fast—just as promised. Everything felt honest and straightforward from start to finish. I highly recommend them and would definitely shop here again

20 September 2025
Unprompted review
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Reply from Australian Computer Traders

Thanks for your feedback :] I'll pass along the words to the team & especially our website lead. Please feel free to reach out if you need any assistance. -ACT Team

Rated 5 out of 5 stars

Purchased a Lenovo Thinkpad P53 Intel 7…

Purchased a Lenovo Thinkpad P53 Intel 7 9th GEN, 32GB, 512GB for $619 refurbished. I had been researching for a general family workhorse computer for a couple of months. This seemed the best value for the money and faired very well against the same computer from other companies by several hundred dollars. I've had it for a month, and it came to me looking almost new. Just a few finger marks on the case but otherwise without a scratch. There was a slight hiccup with the wrong power cord initially sent. A quick call to Customer Service and the correct cord was sent to me in the next couple of days. Very satisfied with the purchase.

29 September 2025
Unprompted review
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Reply from Australian Computer Traders

Hey, Alain. Good choice on the P53, definitely a solid workhorse. We're glad to have gotten you the device you're looking for, especially at an affordable price. Thank you for the positive review, and enjoy the laptop. -ACT Team

Rated 5 out of 5 stars

The product is great quality at a great price.

The product (a HP wireless/BT mouse) is great quality at a great price, with cheap and reasonably fast shipping. The customer service is A1 and I highly recommend using ACT.

23 September 2025
Unprompted review
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Reply from Australian Computer Traders

Thank you for the kind words, Deon. I'll pass them along to the team, and hopefully your mouse will keep working well.
-ACT Team

Rated 1 out of 5 stars

Disappointed customer

Bought a A grade laptop from them, first one I got had dents,scratches all over and the touch pad wasn't working well. They told me to send it back to them I'll get a new one. The second one I got everything was working but had screws missing where the technician forgot to put them back in and also still dent marks on the edges like their B grades in advertisement. I'm ready to send the second one back again and have made a choice on another laptop where cost abit more but now they won't give me the choice which they should from all this stuffing around. I won't be using ACT in the future after this experience very disappointed.

24 September 2025
Unprompted review
Rated 5 out of 5 stars

Great condition computer for a great…

Great condition computer for a great price. Glad this thing didn’t end up on the scrap heap when it’s original owner no longer needed it.

29 August 2025
Unprompted review
Australian Computer Traders logo

Reply from Australian Computer Traders

Thank you for the kind words, Andy. Our mission is to help get people great, affordable products, and to reduce E-Waste. We're happy to have accomplished those with your order. Please reach out if there's anything we can do to help in future. -ACT Team

Rated 4 out of 5 stars

The web site was easy to use

The web site was easy to use, the goods were described well and I had previously purchased from you

29 August 2025
Unprompted review
Australian Computer Traders logo

Reply from Australian Computer Traders

Hey, Jenny, we're happy to have your repeat purchases, and to have a nice website :] I'll pass along the message to the team, have a good day and please don't hesitate to reach out if you need any assistance. -ACT Team

Rated 5 out of 5 stars

Fantastic Service and Delivery

Ordering was easy, the price was right and the item was in stock - dispatch was quick and the item had precise tracking. The item worked on arrival and was undamaged,

4 September 2025
Unprompted review
Australian Computer Traders logo

Reply from Australian Computer Traders

Thank you for the kind words, we strive for a quick turnaround time, ease of use, and quality products, and we're glad to have gone 3-for-3 on this one. Please feel free to reach out if there's anything we can do to assist in future. -ACT Team

Rated 5 out of 5 stars

I bought a Dell 7410

I bought a Dell 7410, refurbished with 2Tb SSD, 32Gb Ram.
I'm very pleased with the purchase, the price and the quality. The cost was 65% less than the equivalent I was considering.
I'll be back when I need a further upgrade.

29 August 2025
Unprompted review
Australian Computer Traders logo

Reply from Australian Computer Traders

Hey Robert, your review means a lot to us, and I'll pass along the praise to our team. Affordable Prices, and Quality Computers, are what we aim for, and we're glad to have achieved that with you. Please do not hesitate to reach out if there's anything we can do to help. -ACT Team

Rated 5 out of 5 stars

Great deal

Very happy with the products working very wl apart from that the price i think is unbeatable and on top of all that free shipping thanks guys ill be paying you guys another visit

1 September 2025
Unprompted review
Australian Computer Traders logo

Reply from Australian Computer Traders

Thank you for your kind words, Aco, and we're happy to have been of service. Please let us know if there's anything we can do to assist in future. -ACT Team

Rated 1 out of 5 stars

Waste of Money – Do Not Buy Here

This has been an appalling experience from start to finish. The computer was faulty from day one, requiring an exhausting process just to reach the home screen. Out of sheer frustration, I left it aside for months, only to find the same problem persists—endless error messages and a system that cannot repair itself.

I specifically chose a refurbished computer because I’ve always had excellent results elsewhere, particularly with Renewd, who never let me down. This business, however, has proven completely unreliable. The product is unusable, the money spent feels wasted, and I would strongly advise others to look elsewhere.

12 March 2025
Unprompted review
Australian Computer Traders logo

Reply from Australian Computer Traders

We're really sorry to hear that, Mel. Please reach out directly to our Customer Support team for assistance, and I'll pass along the message to our team. This isn't the ACT standard we strive for, and we'd like to get the chance to prove that to you. We're always available to assist. -ACT Team

Rated 5 out of 5 stars

I bought a laptop computer

I bought a laptop computer, HP EliteBook and I’m so happy because They sent what i asked, the tracking was excellent and delivered on time… thanks so much 🙏

29 August 2025
Unprompted review
Australian Computer Traders logo

Reply from Australian Computer Traders

Hey Nick, your feedback is greatly appreciated :] We always aim to please, and I hope the EliteBook is running as well as they're known to. Feel free to reach out if you need any help in future. -ACT Team

Rated 5 out of 5 stars

Best customer service

I ordered a computer through these guys and was happy with the process,however I relised the next day the memory was too small. I didn't read through the options available. I rang to see if they could pull my order off the to be sent line they said b would try. Next day I got a call to say all ok. They fitted the drive is requested and i recieved it the next day. The went out of their to mke sure I was happy. The best customer service I have ever recieved. Great product, great price and the best service.

5 August 2025
Unprompted review
Australian Computer Traders logo

Reply from Australian Computer Traders

Thank you for your feedback, Gerry. We always do our best to take care of our customers, and making sure our orders are top-notch is our priority. Please reach out if there's anything else we can do for you. -ACT Team

Rated 5 out of 5 stars

I had an issue with my computer

I had an issue with my computer and I received a swift response to my email with instructions for fixing it. Everything is now working perfectly!

11 August 2025
Unprompted review
Australian Computer Traders logo

Reply from Australian Computer Traders

Hey Kara, we're happy to have assisted with this, and thank you for the review. We're always available if there's anything we can do to assist. -ACT Team

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