Australian Computer Traders Reviews 

282
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 127 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, often noting items arrive in excellent condition, even for refurbished grades. The pricing is frequently highlighted as very competitive, offering great value for money. Reviewers also appreciate the fast and well-packaged delivery service. However, some customers also noted receiving products with initial faults, such as incorrect or non-functional chargers, or devices that were dead on arrival or stopped working shortly after purchase. A few other people also felt that customer service was unresponsive or difficult to deal with when issues arose, leading to frustration.

What people talk about most

Product

Customers had positive experiences with product, often praising the excellent condition and quality of... See more

Quality

People report positive experiences with product quality, often finding items like refurbished laptops to be... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the prompt and fast shipping... See more

Price

Clients share positive opinions on price, consistently finding it reasonable, excellent, and fantastic for... See more

Service

Consumers find service to be positive, with many reviewers praising the fast, hassle-free, and effective... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great value, excellent specs and fast delivery. Would have given 5 stars but I got the wrong charger for the laptop I purchased - which set me back $$$ as I had to go and source an alternative correc... See more

Company replied

Rated 5 out of 5 stars

I wanted a simple laptop with win 11 and I didnt want anything fast and fancy. I browsed the internet checking for prices and found this one - refurbished, acceptable grade, priced within my budget. B... See more

Rated 5 out of 5 stars

I purchased a laptop that didn't meet my needs, and easily returned (at no cost) and purchased another one. They were very friendly and helpful, the return process was simple and efficient. The delive... See more

Rated 5 out of 5 stars

First class all the way. The laptop i ordered arrived as scheduled. Upon setting the laptop up i noticed that the battery wasn't holding any charge. Logged a complaint online with ease. I spoke to cus... See more

Company replied


Company details

  1. Used Computer Store

Written by the company

We offer a range of refurbished products and services including everything from desktop computers, tablets, LCD monitors, laptops, tough-books, projectors, servers, other network equipment, IT accessories and much more. We are well-known for our service and recognised nationally as one of Australia’s largest and most respected suppliers of Ex-Government IT equipment and excess surplus manufacturers' stock. We supply the world's leading brands including DELL, HP, MICROSOFT, LENOVO and APPLE.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

282 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 10% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.4

All reviews

(282)

128 reviews in the last 12 months

Write a review
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Rated 5 out of 5 stars

I had somewhat grim expectations of a…

I had somewhat grim expectations of a “B grade” used laptop (having observed grandson’s machine!) but was very happily surprised. Very good value. I am used to the build quality of Apple MacBooks and the HP Elite laptop is right up there with Apple. But struggling to set up a Windows machine was not so happy. All working well however.

22 June 2026
Unprompted review
Rated 5 out of 5 stars

overall... will use again

quick, and accurate descriptions. good prices, and quality. postage was a little slower than i wanted... but only a day or so longer... i blame autpost

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Your promt delivery was good

Your promt delivery was good. As it’s a B grade purchase your correct with the blemishes it has. On your next delivery I would be sending a note with it to direct the purchaser to the site for a user guide, that would probably be appreciated by most of your customers. Overall your product is fine for what it is. Wishing all at ACT well. Thanks 🙏👍D.

23 June 2026
Unprompted review
Rated 5 out of 5 stars

Love it!

Easy to order, great price. Just set up this computer and it's perfect.

22 June 2026
Unprompted review
Rated 1 out of 5 stars

Rigid Policies and Awful Communication!

Rigid Policies and Awful Communication!

Absolute nightmare experience. I made a mistake on an order and filed a cancellation request within 5 minutes of placement.
Rather than honouring a standard, immediate request, this store waited 48 hours to decline it, falsely claiming the package had shipped.
The tracking number they provided proves it hasn't even been picked up yet, they just printed a label to lock in the sale.

They are now ghosting my messages. I am incredibly grateful I bought this through eBay, as their team is stepping in to force a resolution. If you buy from them directly, you will have zero recourse. Proceed with major caution.

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Great value, great service

Clear easy to use website. Fast postage and well packaged. The laptop itself is perfect. Purchased A-Grade which looks and feels as good as new. Excellent service and value for money. Will use again.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Laptop was perfect

Laptop was perfectly clean, with very little scratches marks on its ports. I got a defective charger but i got sent another one very quickly. They're awesome people who sell affordable and reliable laptops!

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

The guys were very helpfull with my laptop issue, they arranged a replacement and managed to transfer my data as well.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

I wanted a simple laptop with win 11…

I wanted a simple laptop with win 11 and I didnt want anything fast and fancy. I browsed the internet checking for prices and found this one - refurbished, acceptable grade, priced within my budget. Bought, paid and the order was confirmed . the item arrived within a few days and found only one issue - the connector was very loose and feels like it was going to fall off. It was also a very used connector. I described it to ACT and they sent me a brand new original Lenovo charger. Very please indeed. Highly recommend seller. Good communication. Professional.

15 May 2026
Unprompted review

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