Australian Computer Traders Reviews 

290
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 130 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and condition of refurbished products, often noting they appear almost new and perform perfectly. Many appreciate the great value and affordable prices, alongside fast, well-packaged delivery and professional service. However, some people mentioned receiving products with initial defects, such as incorrect or faulty power cables, or units that were not fully functional or had physical imperfections. A few customers also reported challenges with customer service responsiveness when attempting to resolve these issues, leading to frustration and delays.

What people talk about most

Product

People report positive experiences with product, often highlighting great value and quality, with many... See more

Quality

Customers consistently note positive experiences with quality, with many expressing satisfaction with the... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers highlighting the fast and prompt... See more

Price

Users describe positive interactions with price, consistently finding products at great, reasonable, and even... See more

Service

Reviewers highlight positive aspects of service, with many praising the excellent service, great prices, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great value, excellent specs and fast delivery. Would have given 5 stars but I got the wrong charger for the laptop I purchased - which set me back $$$ as I had to go and source an alternative correc... See more

Company replied

Rated 5 out of 5 stars

I wanted a simple laptop with win 11 and I didnt want anything fast and fancy. I browsed the internet checking for prices and found this one - refurbished, acceptable grade, priced within my budget. B... See more

Rated 5 out of 5 stars

I purchased a laptop that didn't meet my needs, and easily returned (at no cost) and purchased another one. They were very friendly and helpful, the return process was simple and efficient. The delive... See more

Rated 5 out of 5 stars

First class all the way. The laptop i ordered arrived as scheduled. Upon setting the laptop up i noticed that the battery wasn't holding any charge. Logged a complaint online with ease. I spoke to cus... See more

Company replied


Company details

  1. Used Computer Store

Written by the company

We offer a range of refurbished products and services including everything from desktop computers, tablets, LCD monitors, laptops, tough-books, projectors, servers, other network equipment, IT accessories and much more. We are well-known for our service and recognised nationally as one of Australia’s largest and most respected suppliers of Ex-Government IT equipment and excess surplus manufacturers' stock. We supply the world's leading brands including DELL, HP, MICROSOFT, LENOVO and APPLE.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

290 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 10% of negative reviews

Typically replies within 1 month

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4.4

All reviews

(290)

137 reviews in the last 12 months

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Rated 5 out of 5 stars

This is the 2nd laptop I've purchased…

This is the 2nd laptop I've purchased from ACT. I bought the first laptop for my son to use at high school as his Lenovo died (garbage brand. Avoid like the plague). The DELL has been superb. It's robust, quick, and has heaps of space. I now have a similar laptop for my daughter-who also begins high school soon. 5 stars.

2 December 2024
Unprompted review
Rated 5 out of 5 stars

Best purchase ever.

After buying my refurbished laptop from ACT I don't know why anyone would buy a new laptop. To look at it you would think it was brand new and the performance can't be matched. Best thing I did was to buy from ACT. Highly recommend.

14 November 2024
Unprompted review
Rated 4 out of 5 stars

Excellent Customer Service

I purchased a 'B' grade laptop expecting it to be used but usable. However, I soon discovered that various keyboard keys were either not working or needing a vigorous press to register.
I sent an email to ACT and received a quick response to negotiate repair. I elected to fit a serviceable keyboard myself and the part arrived the next day.
I now have a working laptop that does everything required of it.
Customer service was excellent and the only reason the company missed five stars was the inadvertent oversight of a unserviceable keyboard before sale.
I will be checking out ACT for my next purchase.

20 November 2024
Unprompted review
Rated 5 out of 5 stars

When you're onto a good thing stick to it!!!

When you're onto a good thing stick to it!
This is the second laptop I've purchased through ACT and I finally got one that I'm really happy with. I'm really enjoying some of the cool features it has compared to the first one that I got which I'm now passing onto my sister. I'm lovin the HPZBook and the staff who assisted me with my queries this time around, when I was looking online and rung up for some help, was great. You can never tell it's a refurbished laptop. It works great and does what I need it to do. Programs are upgrading and updating all the time so this is the only thing I now have to get use to. Lucky I'm a Geeky Girl so it won't take long. Thanks ACT - glad I was recommended to you and I won't think twice in recommending you to others.
Thanks for your prompt and efficient service in sending the goods when ordered.

23 September 2024
Unprompted review
Rated 5 out of 5 stars

An excellent price

On Friday 13th September 2024 I purchased 2 Western Digital WD5000AAKX 500GB SATA 6.0GB/s 3.5" Internal Hard Disk Drive for $38 ($19 each) so I could use it in the Dell OptiPlex 9020 SFF and my Mum can use it in hers. It came on Wednesday 18th September 2024 so I was very impressed with the fast delivery.

13 September 2024
Unprompted review
Rated 4 out of 5 stars

refurbished Lenovo 12.5 laptop

Laptop was as described and is working perfectly so far. I've moved everything from the old to the new and downloaded Microsoft 365. My only issue was the wrong power cord was sent with the laptop. ACT were pleasant to deal with and after my sending a few photos agreed to replace the connection. It took about a fortnight for it to arrive so I could not use the laptop during this period. I thought this could have been quicker.

11 August 2024
Unprompted review
Rated 4 out of 5 stars

a small problem instantly rectified...

The item upon receival was found to be not totally clean of information. ACT organised a return to them, rectified and the item was expediently sent back with all issues resolved. Could not be happier with the service offered.

19 August 2024
Unprompted review
Rated 5 out of 5 stars

A1 service

Fast delivery, packed well and in as new condition
we cannot praise this company enough
we have order 2 products over the last 3 months
we will definitely use Australian computer traders again

8 June 2024
Unprompted review
Rated 5 out of 5 stars

Value and quality

This is the second computer I have purchased from ACT and both are high quality and fast machines at a fraction of the cost of a new computer, I highly recommend buying from ACT

15 August 2024
Unprompted review
Rated 5 out of 5 stars

I cannot fault the service and follow…

I cannot fault the service and follow up from Gerhard with he problem with the Dell he was straight on it and sorted out a resolution and he also followed up with the replacement .
This Company deserves a High 5 well done

24 July 2024
Unprompted review

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