I ordered a casting kit at the beginning of February that never arrived. The tracking is labelled ‘exception’ but hasn’t been updated since the 1st of March. I get that things happen, but I have reach... See more
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The packaging of an item intended as a gift was so badly damaged it could not be given. The feedback forms do not work. Extremely disappointing! I feel cheated - the company is called Australian kids... See more
Company replied
I received advice of delivery from the courier for this company. Nothing was delivered and POD photos were fake. Australian Kids and iMile (courier) both "investigated" for weeks. No parcel was ever d... See more
Company replied
I recived hoods 2 illuminous led drawing boards.. one works and one doesn’t.. I have send two emails and no reply ..I would like to send back but no Australian address or get a refund . So sadly no co... See more
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1.2
Bad
260 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Not as advertised.
I recently purchased the emotions magnetic face to which I was expecting it to come in a box with a magnetic lid as advertised!
Instead it came in a very box with a face ,magnetic I don't think so.
I would upload a pic.
Also I would expect it came from Australia but no, China with other items ive ordered nothing to do with Australian Kids..
Very dissapointing on many levels.
4 May 2026
Unprompted review
Reply from Australian Kids
Hello Vicky,
We’re sorry to hear the product you received did not match your expectations or the presentation shown online. We understand how disappointing it would be to expect a magnetic storage box and receive packaging that felt different from what was advertised.
We also appreciate your feedback regarding the shipment origin and overall presentation of the item. We understand that this may have caused confusion and frustration, especially if you were expecting local fulfilment and packaging aligned with the product images.
Your comments have been noted and will be shared with our team as we continue reviewing product listings, packaging consistency, and customer communication. Thank you for taking the time to share your experience.
Kind regards
I purchase a led drawing board in early…
I purchase a led drawing board in early March
When i opened and plugged it in it made a noise and the cord was exposed, I sent an email with my complaint and sent a video of the damage product, I have resend the email 3 times and I have had no response, waist of money I will never purchase anything again.
12 March 2026
Unprompted review
Reply from Australian Kids
Hello C Necovska,
Thank you for bringing this to our attention. I’m really sorry to hear about your experience with the LED drawing board, especially the issue you encountered right out of the box and the difficulty you’ve had reaching us.
This is not the level of service or product quality we aim to provide. It’s concerning to hear that your emails and video have gone unanswered, and we understand how frustrating that must feel. We’d like to make sure your case is properly reviewed and addressed as soon as possible.
Please reach out to us again with your original details so we can locate your previous messages and follow up promptly. We truly value your feedback and the opportunity to make this right.
Thank you for your patience.
Kind regards
Don’t be fooled by the name of the…
Don’t be fooled by the name of the company like I was. Lesson learnt is to review before you buy. Cheap and nasty product. Took ages to come and when it did come I opened the parcel (which was extremely damaged and was thrown in the bin straight away), looked at the product and threw that in the bin as well. The product was to be a gift for my grand daughter. Now I am going to have to buy her something else. I think the cost of the postage was more than what the product is worth. BUYERS BEWARE!
1 May 2026
Unprompted review
Reply from Australian Kids
Hello Joanne,
Thank you for sharing your feedback. We’re very sorry to hear about your experience and the disappointment caused, especially as the item was intended to be a gift for your granddaughter.
What you’ve described regarding the condition of the parcel, the product quality, and the delivery time is far from what we aim to provide. We understand how frustrating it must have been to receive something that didn’t meet expectations and couldn’t be used as planned.
Your comments are important to us, and we take concerns like this seriously as we work to improve both our products and overall customer experience. We regret that this situation led to such a negative impression and appreciate you taking the time to share it.
Kind regards
What an absolute joke…
What an absolute joke that australiankids.com is actually a Hong Kong company. The product I ordered was awful quality and I have sent two emails and two facebook messages to initiate a refund but have not been replied to.
30 April 2026
Unprompted review
Reply from Australian Kids
Hello Sophie,
Thank you for your feedback, and I’m really sorry to hear about your experience. We understand how frustrating it must feel to receive a product that doesn’t meet your expectations and to not get a timely response when reaching out for support.
This is certainly not the level of service we aim to provide. Your messages are important to us, and we regret any delay in getting back to you. Please be assured that your concern will be followed up with our support team as a priority so we can address this properly.
We appreciate you bringing this to our attention and the opportunity to make things right.
Kind regards
Deceiving
Deceiving. You’d think it’s an Australian company- it’s not. It’s based in Hong Kong. The product I ordered did not come as described. Wrong colour, different to the picture, missing vital parts. I would go as far as to say it’s scammy. Fraudulent for acting like an Aussie comp.
29 April 2026
Unprompted review
Reply from Australian Kids
Hello Ella,
Thank you for sharing your feedback. We’re really sorry to hear that your order did not arrive as expected and that the product differed in colour, appearance, and completeness. That’s understandably frustrating.
We also regret any confusion around how our company is presented. Transparency is important to us, and we take your concerns seriously. What you’ve described is not the experience we want for our customers, and we will be reviewing both the product listing and the information we provide to ensure everything is clear and accurate.
Your comments about the missing parts and incorrect item are especially concerning, and we will raise this with our team to investigate further. Thank you again for bringing this to our attention.
Kind regards
Just annoyed about the false advertising
The photos on the site show the gingerbread house mini golf has sides and is 3 dimensional but it does not, it is 2 dimensional. The video shows adults in a golf-like pose using a very large candy cane with a thin stick pushed into it to form a golf club. The unbelievable reality is a polystyrene Christmas tree candy cane decoration about the size of my hand with the gold loop still in it which adults must fully hunch over to use after inserting the stick. Order well before Christmas because it took 18 days to come from China in April.
Falsely showing a specials price ending that day but which resets the next day, a practice that Emma Mattresses was penalised $15 million for recently. My review was not published on their site. How about i let the ACCC know instead "Australian" Kids? And if they ever try to charge you $79 for this product my God it's not worth half that charged.
21 April 2026
Unprompted review
Reply from Australian Kids
Hello,
Thank you for taking the time to share your detailed feedback. We’re genuinely sorry to hear that the product did not meet your expectations and that the experience left you feeling misled.
We understand your concerns regarding the product’s appearance compared to the photos and video shown, particularly around the 2D versus 3D design and the usability of the candy cane club. This is not the impression we want to give, and your comments highlight areas where our product presentation and descriptions need to be clearer and more accurate.
We also regret the frustration caused by the delivery timeframe and your concerns about pricing practices. Transparency is very important to us, and we take feedback like this seriously when reviewing how we communicate offers and timelines to customers.
Additionally, we’re sorry to hear that your previous review was not published as expected. That’s not the experience we aim to provide, and we are reviewing our moderation processes to ensure all genuine customer feedback is handled appropriately.
Your feedback has been noted and will be shared with the relevant teams so we can improve both our product information and overall customer experience.
Kind regards
DO NOT ORDER FROM THIS WEBSITE
DO NOT ORDER FROM THIS WEBSITE.
I ordered the Colour Match Logic Game – Interactive Marble Puzzle for Kids & Adults for $15 + $5 postage. I was expecting something I could play with my partner and child, and I get a cheap imitation of the product advertised, which was at least half the size advertised. I would expect to buy this product for $2 from a budget store.
11 April 2026
Unprompted review
Reply from Australian Kids
Hello Sammi,
Thank you for sharing your feedback. I’m really sorry to hear that the Colour Match Logic Game didn’t meet your expectations, especially in terms of size and overall quality. That’s certainly not the experience we want for anyone, particularly when you were looking forward to enjoying it with your family.
We take concerns like this seriously, and your comments about the product not matching the advertisement are important. We’ll be reviewing this with our team and supplier to ensure the listing accurately reflects what customers receive and that the quality meets a better standard.
If you’re open to it, please reach out to our support team with your order details so we can look into this further and work toward a better resolution for you.
We appreciate you bringing this to our attention.
Kind regards
The packaging of an item intended as a…
The packaging of an item intended as a gift was so badly damaged it could not be given. The feedback forms do not work. Extremely disappointing! I feel cheated - the company is called Australian kids and it is located in Hong Kong. Very misleading and Dishonest!
Update: I was given a partial refund which has increased my trust in the company to some degree.
21 April 2026
Unprompted review
Reply from Australian Kids
Hello Annette,
Thank you for your feedback. I’m really sorry to hear that your item arrived with damaged packaging, especially since it was intended as a gift. I understand how frustrating and disappointing that must have been.
It’s also concerning to hear that you had trouble using the feedback forms. That’s not the experience we want for our customers, and we’ll be looking into this to make sure our support channels are working properly and are easy to access.
We also take your concerns about transparency seriously. We aim to be clear and honest in how we present our brand and products, and your comments will be reviewed internally to ensure we’re meeting those expectations.
Please feel free to reach out to our support team directly so we can look into your situation further and assist you appropriately.
We appreciate you bringing this to our attention.
Kind regards
DO NOT WASTE UR MONEY
DO NOT WASTE UR MONEY
PRODUCT ARRIVED DAMAGED
PRODUCT WQS NOTHING LIKE THE ADVERTISING PIC
DO NOT BUY
WARNING ⚠️ DO NOT BUY
15 April 2026
Unprompted review
Reply from Australian Kids
Hey Cassie,
Thank you for your feedback. I’m really sorry to hear that your product arrived damaged and didn’t match what you saw in the advertising. That’s definitely not the experience we want for our customers.
We take issues like this seriously, especially when it comes to product quality and accurate representation. Your comments will be shared with our team so we can review both the packaging process and how the item is presented online.
If you’re willing, please reach out to our support team with your order details so we can look into this further and assist you.
We appreciate you bringing this to our attention.
Kind regards
Product photos are fake
Product photos are fake, actual product is so much smaller than pictured. Not worth the money, real product looks like something from cheap dollar store. So disappointing
17 April 2026
Unprompted review
Reply from Australian Kids
Hello Salina,
Thank you for your feedback. I’m really sorry to hear that the product didn’t meet your expectations, particularly in terms of size and how it compared to the photos shown. I understand how disappointing that must feel.
We take concerns about product representation seriously, and your comments about the images and perceived value will be reviewed with our team to ensure listings are accurate and set the right expectations.
If you’re open to it, please reach out to our support team with your order details so we can look into this further and assist you.
We appreciate you sharing your experience.
Product not arrive
I purchased a product and sent and enquiry and no one has responded. 15 days later and still have not received my order and no update on tracking for 10 days.
15 April 2026
Unprompted review
Reply from Australian Kids
Hello Brooke,
Thank you for bringing this to our attention. I’m really sorry to hear about the lack of response to your enquiry and the delay with your order. That’s certainly not the experience we aim to provide.
We understand how frustrating it is to wait this long without updates, especially when tracking hasn’t changed. Your order is important to us, and we’d like to look into this as a priority. Please reach out to us again with your order details so we can investigate what’s causing the delay and provide you with a clear update as soon as possible.
We appreciate your patience and the opportunity to make this right.
Kind regards
0 STARS!!!
If I could give it less, I really would. Like others, I wish I'd read these reviews before I purchased because I have now experienced the disgustingly poor service that this definitely NOT Australian Kids site provides. Misleading in every way about the products that you'll get and the company that they are. Everything on the public face of the site says they are Australian, but don't be fooled. Cheap products sent from China that are received after lengthy delays.
I contacted their customer support (as they suggest in response to all of these poor reviews) and got one short answer that they were were sorry for the inconvenience, were coordinating with the logistics team to verify my order, and would get back to me as soon as they had the information.
Absolutely nothing back from them.
AVOID THIS COMPANY!!
26 March 2026
Unprompted review
Reply from Australian Kids
Hello Christine,
Thank you for taking the time to share your experience. I’m really sorry to hear how disappointed you’ve been with both the service and the product delivery.
We understand how frustrating it is to feel misled and to experience long delays, especially when communication hasn’t met your expectations. That’s not the standard we aim to provide. While our team did begin looking into your order with our logistics partners, it’s clear that the follow-up you were promised did not happen in a timely manner, and for that we sincerely apologize.
Your feedback regarding product expectations, shipping times, and transparency is taken very seriously, and we are actively working to improve both our communication and overall customer experience.
Please reach out to us again with your order details so we can provide you with a clear and accurate update as soon as possible. We appreciate your patience and the opportunity to address this properly.
Kind regards
What you see is not what you get
What I thought I was buying based on advertising and what I received we’re not the same thing. I bought the color match logic puzzle. What arrived was about 1/3 the actual size shown in the advertising. It looks like something a child might win at a fair. I wish I had googled this product before purchasing as I have seen multiple reviews describing the same situation. I would not recommend buying anything from this company.
9 April 2026
Unprompted review
Reply from Australian Kids
Hello Kym,
Thank you for your feedback. We’re sorry to hear the product didn’t meet your expectations, particularly regarding the size and how it compared to the advertising.
We understand how frustrating that can be, and your comments are important to us. They help us review and improve how our products are presented to ensure a more accurate experience.
We appreciate you taking the time to share this.
Best regards
I wish 1 star was an option
I wish 1 star was an option. Never received product. Ive been in contact with them and they have tried to reassure me its on the way and sent a tracking nunber. Buts its not moved from " transit " in over 2 weeks. Its been way over a month since I put my order in. Don't waste your time. Go somewhere else.
2 March 2026
Unprompted review
Reply from Australian Kids
Hello Taylor-Jane,
Thank you for sharing your experience, and I’m truly sorry to hear about the frustration this has caused. We understand how disappointing it is to wait longer than expected, especially when tracking hasn’t updated for an extended period.
While delays in transit can sometimes occur due to factors outside our control, that doesn’t make the situation any less inconvenient for you. We genuinely appreciate your patience so far, and we want to make sure your order reaches you as soon as possible.
Please reach out to us again so we can take a closer look at your shipment and provide you with the most accurate update or next steps. Your experience matters to us, and we’re committed to resolving this for you.
Kind regards
I regret with all my heart that I bought from this company!
I regret with all my heart that I didnt read the reviews for this company before I purchased anything online. The pictures are AI generated and incredibly misleading. I bought a game, that from the promo video, looked like a high quality, large sized game, but it ended up being this small, cheap plastic toy the size of my palm - the kind of cheap, flimsy toy you find in a cheap showbag. It cost AUD$20 including p/h, and when I asked for a refund, they said they would only give me a full refund if I RETURNED IT BACK TO CHINA myself using a postal tracking system. They offered me a 50% refund, which just doesn't cut it considering how misleading the promo video was versus the actual product that arrived. Absolutely, do not ever ever ever purchase anything from this company. It is not even based in Australia! It's based in China!
16 March 2026
Unprompted review
Reply from Australian Kids
Hello R Nelson,
Thank you for taking the time to share your feedback. We’re very sorry to hear that the product you received did not meet your expectations and that the experience has been disappointing.
We understand how frustrating it must feel when an item doesn’t match what was shown or expected, especially after waiting for it to arrive. Your concerns about the product’s size, quality, and presentation are taken seriously, and we appreciate you bringing this to our attention.
Regarding returns, we acknowledge that the process can feel inconvenient, and we’re always working to improve both our product transparency and customer experience. Your feedback about the promotional material is particularly important and will be reviewed carefully.
Please feel free to reach out to our support team again so we can reassess your case and work toward a more satisfactory resolution. We value your input and the opportunity to make things right.
Kind regards
Still waiting for my product i ordered…
Still waiting for my product i ordered for my grandsons birthday which is long gone. Apparently it's still in China and no expected delivery date available. I wish i'd looked at reviews before purchasing from this company and being Australian myself i thought i was supporting an Australian company as their name implies.
16 February 2026
Unprompted review
Reply from Australian Kids
Hello Sandy,
Thank you for your feedback, and I’m very sorry to hear that your order has not arrived in time for your grandson’s birthday. We completely understand how disappointing and frustrating this must be, especially for such an important occasion.
We also understand your concerns regarding the shipping delays and the expectations around where the company is based. Delays in transit can sometimes occur and unfortunately may impact delivery timeframes more than anticipated.
We’d really like the opportunity to look into your order more closely and provide you with a clearer update on its status. Please reach out to our support team again so we can assist you further and work toward a resolution.
We appreciate you bringing this to our attention and sincerely apologize for the experience you’ve had.
Kind regards
So disappointed and no replies!
I ordered a casting kit at the beginning of February that never arrived. The tracking is labelled ‘exception’ but hasn’t been updated since the 1st of March. I get that things happen, but I have reached out several times on several platforms for help from Australian Kids and absolutely no reply. I have read through other people’s reviews and your response is to ‘reach out to us directly’ … how? You don’t answer your emails or Facebook messages.
31 March 2026
Unprompted review
Reply from Australian Kids
Hello Justine,
Thank you for bringing this to our attention, and I’m really sorry to hear about your experience. We completely understand how frustrating it must be to have an order delayed with no updates, especially after trying multiple times to get in touch without a response.
This is not the level of service we aim to provide, and we sincerely apologize for the lack of communication you’ve encountered. Your concern regarding the tracking status and the absence of updates is valid, and it’s clear we need to do better in keeping our customers informed and supported.
We would genuinely like the opportunity to look into this further and assist you properly. Please try reaching out to us again and include your order details so we can investigate what’s happened with your shipment and provide a clear update.
We appreciate your patience and your feedback, as it helps us improve both our service and communication.
Kind regards
Glowing Somersault Car
I've just purchased a second car as the first was such a hit and other nephews wanted one. Came quickly, in a secured package and price was fair. Will keep this bookmarked for another time.
26 March 2026
Unprompted review
Reply from Australian Kids
Hey Lyn,
Thank you so much for your continued support—it really means a lot to us. We're thrilled to hear the first car was such a hit that it led to a second purchase! It’s great to know everything arrived quickly, securely packaged, and at a fair price.
We truly appreciate you bookmarking us and look forward to serving you again in the future. If there’s ever anything we can help with, don’t hesitate to reach out.
Thanks again!
Best regards
Website is misleading
Website is misleading, products cheap, came in damaged boxes, very very disappointed, the reviews on there website do not match anything that came, the order was also late, for the money you pay you would like they would be better quality, Australian Kid is in Hong Kong, this is also misleading. I would like my money back , super upset customer.
26 March 2026
Unprompted review
Reply from Australian Kids
Hello Kristina,
We’re really sorry to hear about your experience and understand how disappointing this must have been. This is certainly not the standard we aim to deliver, especially when it comes to product quality, packaging, and timely delivery.
We take your feedback seriously and would like the opportunity to make this right for you. Please reach out to our support team with your order details so we can look into this further and arrange a suitable resolution, including a refund if appropriate.
Thank you for bringing this to our attention—we appreciate the chance to improve and hope to resolve this for you as quickly as possible.
Kind regards
THEY ARE NOT AUSTRALIAN. EVERYTHING IS MADE IN CHINA AND IS SENT FROM CHINA.
They call themselves AUSTRALIAN KIDS, yet they and their products come from CHINA. The gift I bought was cheaply made and a part was broken.
The are conning people into thinking they are buying Australian, they are disgusting.
What I bought took over a month to arrive, in a cheap plastic Asian marked packet.
23 January 2026
Unprompted review
Reply from Australian Kids
Hello Wendy,
We’re really sorry to hear about your experience and understand how frustrating and disappointing this must have been, especially when the item didn’t meet your expectations and arrived damaged.
This is not the level of quality or service we aim to provide. We’d like the opportunity to make this right for you—please reach out to our support team with your order details so we can investigate what happened and arrange a suitable resolution.
We also appreciate your feedback regarding your concerns, and we take comments like this seriously as we continue working to improve both our products and overall customer experience.
Thank you for bringing this to our attention.
Kind regards
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