Austen & BlakeReviews 

I love my earrings! Very sparkly🥰

The girls all of them were really helpful. Knowledgeable about the products they were selling and just generally nice girls. I dealt with Shirley and one other girl. The manager couldn't have been more helpful.

Great experience with William - relaxed and easy to talk to, offered good advice when purchasing our wedding rings - couldn’t recommend more, thank you!

Staff always so helpful. A really good customer experience!

Valen was simply fabulous the ring I ordered is amazing and the prosecco we received on both ordering and receiving was a lovely touch I just wished we were rich so I could order items from you more 😁

We had a great experience buying our rings at Austen and Blake. William took the time to understand what we were looking for and was professional and personable throughout. It was a smooth and positive experience, with us receiving great service from first walking into the shop through to choosing, sizing and picking up our rings. Thanks!

Amazing and friendly service, a big help in picking out the engagement ring. She said yes!

Excellent when meeting to choose a ring. Poor with the follow through and customer service

Fantastic customer service in store. Helped me find the perfect engagement ring. Highly recommend

The ring is exactly what I was looking for my wedding band at a much more reasonable cost. The delivery was really quick and the ring was exceptionally packaged.

What a fantastic visit! Came in looking for something very specific and was greeted warmly and excellently served by William. He had all the answers and got me exactly what I was looking for. The entire process was incredible and I can’t thank you enough for all of your help Will. 💕

I walked in was immediately offered. a drink and a seat. Then we got down to business
I ordered a ring that was supposed to tk be close to £2500 but with the discount I paid just under £2000 for. High quality ring. Dorota took care of me the snails time keeping me updated on the manufacturing. I could not as for anymore.

Both my now wife and I went to Austen & Blake to get our engagement and wedding rings. I proposed first and told my wife how good and easy the process was for me, so she decided to go to Austen & Blake too. Everyone was so helpful but Suzann in particular was absolutely amazing from start to finish. It was really nice for us to have her be a part of both of our plannings chapters. Great staff and service all round.

Charlotte was incredibly helpful and provided some great advice without being pushy. The space feels very modern and fresh - and the Prosecco was a very welcome addition, especially in the record breaking heat. Some lovely unique pieces of jewellery

Great experience William was extremely helpful, very welcoming, listened to my requirements great to talk with through the whole process..perfect shopping experience . Thank you

Abbie was so helpful! When we entered the store we felt so relaxed as Abbie made us feel at ease. She answered all our questions and gave us a lovely experience. We ended up finding our dream wedding rings! Thank you so much!

Sara was very welcoming, and straight away I felt at ease. I felt comfortable to try on as many styles as I liked in order to find my ring. I most liked that I was able to tweek the style I chose to make it perfect for me. I am really happy with my choice, and would definitely return in the future.

William was great to deal with very friendly and knowledgeable.

Had a really comforting phone call and appointment with Abbie to go through my ring choice.

Very calm experience and I was not pushed in any way making a more expensive purchased which I really appreciated. Brilliant

The ring I wanted only came in a width of 3mm or 4mm. My fiancé and I were told in the showroom in order to get the ring in a 3.5mm width band we’d have to place a none refundable £150 deposit, in order to create a CAD image to then proceed with a ‘custom ring’. Bearing in mind the 4mm ring is listed on their website for £421 with discount, we were promised by the showroom assistant the 3.5mm custom ring would end up costing less than this in total, around £400 we were told (deposit included). We waited well over a week for the CAD image (after being told it would be a couple of days) and were quoted a final price of £599 which we expressed our complete surprise at. We have had no response since.

We feel like we have been totally mislead and scammed into paying the £150 deposit. We would categorically not have not placed the deposit if we had been given any indication the final price would be £599. We made them aware our wedding is only a few weeks away & we feel totally taken advantage of. This whole process has just caused us more stress. We hope to get our £150 back but we don’t hold much hope for this.