I had a adverse reaction to this product. It did not remove the hair, and it burned my skin, causing bleeding and blisters. It smelled bad. I have tried to go down the official channels but the... See more
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See what reviewers are saying
False advertising; 1. Burns skin when applying and removing... 2. Does not remove all the hair after wiping off the cream 3. Leaves the skin with a terrible burning sensation and red. 4. Nex... See more
Had a lot of faith in this given the reviews but it’s really not worth the hype or the money. Shame as I was hoping it was actually going to be effective but unfortunately not. It just does what any o... See more
I am dissatisfied with the cream doesn’t even work! The company have also taken money from my bank account twice!! I cannot cancel my subscription as my email address was accidentally typed wrong when... See more
Company details
Written by the company
Boosting Confidence With Hair Removal Essentials ✨
Contact info
Unit A, 82 James Carter Road, IP28 7DE, Suffolk, United Kingdom
- support@aurlux.co
- aurlux.co
Breach of guidelines
my go to for dull days
I reach for the rice ampoules whenever my skin looks dull. They dont irritate me at all. Just a soft glow.
22 March 2026
Unprompted review
Reply from Aurlux
Hi Sharon,
Thank you for sharing your experience! 💛 We’re thrilled to hear that the Rice Ampoules give your skin a soft glow without irritation. It’s wonderful to know they’ve become your go-to for dull days!
Kind regards,
Aurlux Support Team
Did not work
Did not work! Gave it 2 trys on 2 different days and still the hair is still there...
Don't waste your money.
31 January 2026
Unprompted review
Reply from Aurlux
Hi Sarah,
We’re really sorry to hear that our product didn’t work as expected. 💛 We understand how frustrating this can be, especially when you’re hoping for effective results.
Sometimes, especially with coarser or hormonal hair, noticeable results can take a few consistent treatments. We’d love the chance to help you get the best possible outcome. If you reach out to our support team at support@aurlux.co
, we can guide you on safe use, troubleshoot your experience, or assist with next steps, including a refund if appropriate.
Thank you for sharing your feedback—it helps us improve and support our customers better.
Kind regards,
Aurlux Support Team
If I could give it less stars I would
If I could give it less stars I would. The product does absolutely nothing. Used correctly every 72 hours as directed and not a single thing removed. The company e-mails you consistently after purchase with promises of use it for 60 days and if it does not work, no hoops, no questions, no explanation needed, we will refund every cent! Or we take the risk so you don’t have to, try for 60 days and we will refund you if it does not work. Hahahaha! Lies lies lies! I responded to every one of these e-mails requesting my money back and they say well you have to send all the products back unopened for any refund. Soooo, how do you try it for 60 days and not open it. What a scam. DO NOT waste your time and money on this product!!!!!
23 March 2026
Unprompted review
Reply from Aurlux
Hi NB,
We’re very sorry to hear about your experience and completely understand your frustration. 💛 We take feedback like this very seriously and want to clarify our process so it’s transparent for all customers.
Our 60-day guarantee allows customers to try the product, and refunds are issued once we verify the unused portion of the items returned. This standard policy ensures that refunds are handled fairly while maintaining safety and quality standards. We absolutely do not want anyone to feel misled, and our support team is always available to guide customers through the refund process step by step.
We genuinely want to make this right. If you reach out to support@aurlux.co
, we can assist you directly with your refund or any questions about your experience.
Kind regards,
Aurlux Support Team
Reply from Aurlux
Hi Holly,
We’re very sorry to hear you’re upset. 💛 We completely understand wanting to cancel, and we want to help you as quickly as possible.
You can manage and cancel your subscription anytime through our subscription portal:
https://aurlux.co/a/loop_subscriptions/get-subscription-link
Please make sure to enter the same email address you used at checkout to access your subscription. If you run into any issues, feel free to reach out to our support team at support@aurlux.co
, and we’ll assist you right away.
Kind regards,
Aurlux Support Team
Not worth it
I would give it normal star but thats not an option.
I have suffered with PCOS for many years and have tried alot of things. This product shows up on many social media platforms raving about how its the next best thing and fixes your hair removal within the first attempt. It didnt even get all the hairs..
It has a horrible smell and it stings.. so not painless. It's no different to using veet hair removal just with the added before and after step..
21 March 2026
Unprompted review
Reply from Aurlux
Hi Maddy,
Thank you for sharing your experience. 💛 We completely understand your frustration, especially when dealing with PCOS and trying to find effective solutions. We’re very sorry that our product did not meet your expectations and caused discomfort.
Hair removal, particularly with coarser or hormonal hair, can sometimes require a few consistent treatments to see noticeable results. We always recommend following the full routine carefully, but we also understand that skin sensitivity and personal experience can vary.
We’d love the chance to help. If you’d like guidance on safe use, troubleshooting your experience, or discussing next steps including a refund, please reach out to our support team at support@aurlux.co
.
Kind regards,
Aurlux Support Team
I wish there was a zero star
I wish there was a zero star. I tested it first on my arm all was good. I put it on my face and immediately got a reaction. It burned my face and bleed in certain spots. Not even make up is covering the burn.
DONT BUY
18 March 2026
Unprompted review
Reply from Aurlux
Hi Dani,
We’re very sorry to hear about your experience. 💛 Your safety and well-being are our top priorities, and we take reports like this very seriously.
It sounds like you experienced a strong reaction, which can occasionally happen depending on skin sensitivity. We strongly recommend discontinuing use immediately and seeking medical attention if needed.
We’d like to help make this right. Please reach out to our support team at support@aurlux.co
so we can guide you on next steps, including refund options. Your feedback also helps us improve safety and support for all our customers.
Kind regards,
Aurlux Support Team
I have PCOS so hair removal is always…
I have PCOS so hair removal is always stressful. This kit actually worked without making my skin freak out. I felt calm using it which is rare.
5 March 2026
Unprompted review
Reply from Aurlux
Hi Jess,
Thank you so much for sharing your experience! 💛 We’re thrilled to hear that the kit worked for you and made the hair removal process calmer and easier—especially knowing how challenging it can be with PCOS.
Your feedback means a lot to us and helps others feel confident in trying the product safely.
Kind regards,
Aurlux Support Team
Hard pass
It just doesn’t work.did not remove a single “hormonal” hair. Don’t waste your money
1 March 2026
Unprompted review
Reply from Aurlux
Hi Carolyn,
We’re very sorry to hear that our product didn’t work as expected. 💛 We completely understand how frustrating this can be, especially when dealing with hormonal hair.
Results can sometimes take a few consistent treatments to become noticeable, and hair type and skin sensitivity can affect outcomes. We’d love the chance to help you get the best possible results. Please reach out to our support team at support@aurlux.co
for guidance, troubleshooting, or to discuss next steps including a refund if appropriate.
Kind regards,
Aurlux Support Team
I usually hate hair creams because of
I usually hate hair creams because of the smell. This one was fine honestly. Skin felt soft after.
14 March 2026
Unprompted review
Reply from Aurlux
Hi Lauren,
Thank you for sharing your feedback! 💛 We’re so glad to hear that the cream was comfortable to use and left your skin feeling soft. Your experience helps others feel more confident in trying the product.
Kind regards,
Aurlux Support Team
WARNING, PLEASE READ!
After the worst experience with Aurlux in April 2025, this morning I woke up to an email from them promoting their product and stating lots of information which simply isn’t correct in my opinion (and others if you read the ONE star reviews). I had unsubscribed from all correspondence after being sent counterfeit product and struggling to get refunded. Seeing their status on Trustpilot as WARNING and BREACH OF GUIDELINES, I can see why. I have noticed lots of FIVE & FOUR STAR reviews go on and hours and days later they are deleted, (some THREE star reviews are very dodgy too). It’s very SUSPICIOUS BEHAVIOUR, and screams FAKE POSITIVE REVIEWS in my opinion! Over 200 customers have put on ONE STAR REVIEWS which tells you what sort of company this is. Be aware and be careful and do not fall for this companies promises as in my opinion and over 200 others, you will regret it. AURLUX STOP CONTACTING ME, I unsubscribed and if you have unsubscribed from marketing emails and continue to receive them, it is a violation of law!
13 March 2026
Unprompted review
Reply from Aurlux
Hi Jo,
We’re very sorry to hear about your experience and completely understand your frustration. 💛 We take feedback like this seriously and want to clarify a few points.
Our team never intends to send marketing emails to anyone who has unsubscribed. If you continue receiving emails, please contact our support team directly at support@aurlux.co
, and we will ensure your email is fully removed from our mailing list.
We also want to assure you that all reviews are published exactly as submitted. We do not remove genuine reviews based on their rating. Any moderation is only for content that violates Trustpilot guidelines.
Your experience with a previous order is concerning to us. We would like the chance to make this right. Please reach out to support@aurlux.co
with your order details so we can investigate and assist with any unresolved issues, including refunds where appropriate.
We appreciate your feedback—it helps us improve our service and support for all customers.
Kind regards,
Aurlux Support Team
Hair inhibiting oil feels nice but I…
Hair inhibiting oil feels nice but I think it needs patience. My skin feels soft already. I’ll keep using it and see.
6 February 2026
Unprompted review
Reply from Aurlux
Hi Rosie,
Thank you for sharing your experience! 💛 We’re glad to hear your skin is feeling soft. Hair-inhibiting products do require a bit of patience, and consistent use over time often brings the best results.
We appreciate you giving it a try and sharing your journey!
Kind regards,
Aurlux Support Team
Really patchy removal of peach fuzz
Really patchy removal of peach fuzz, absolutely useless on darker hairs on my chin. gave it the full 15 mins.
12 March 2026
Unprompted review
Reply from Aurlux
Hi Marie,
Thank you for sharing your experience. 💛 We’re sorry to hear that the results were patchy and that the product didn’t fully remove the hair on your chin.
Sometimes, coarser or darker hairs can require a few consistent treatments before results become noticeable. Applying a generous, even layer and following the full recommended time carefully can also help improve outcomes.
We’d love the chance to help you get better results. Please reach out to our support team at support@aurlux.co
for guidance, troubleshooting, or next steps including a refund if appropriate.
Kind regards,
Aurlux Support Team
DO NOT USE IF PREGNANT OR BREASTFEEDING!!!!
I tried to cancel my order due to NOWHERE on this product does it have wrote out that you CANNOT use while pregnant. I had to individually look up each ingredient and 3 out of just 1 product is to be AVOIDED completely due to chances of birth defects. You also cannot use this product during breast feeding either. I’m trying to return my item and it has not been touched since it wouldn’t let me cancel I’ve just been waiting for it to arrive to return and it says it cannot find my order number. I’ve tried calling and it tells me to email I have emailed with zero response. Very Disappointed.
9 March 2026
Unprompted review
Reply from Aurlux
Hi Kristin,
Thank you for sharing your feedback. We’re sorry to hear about the concern you’ve raised.
As with any cosmetic or hair removal product, we strongly recommend that customers who are pregnant or breastfeeding consult with their OB-GYN or healthcare professional before purchasing or using the product. Individual medical circumstances can vary, and a healthcare provider is always the best person to advise on ingredient suitability during pregnancy or while breastfeeding.
Our products are intended for general cosmetic use, and it is ultimately the customer’s responsibility to review the ingredient list and seek medical guidance if they have specific health concerns or conditions. We understand that you chose to look into the ingredients yourself, and checking with your doctor beforehand is always the safest step for situations like pregnancy.
Regarding your order, we’re sorry to hear you had difficulty locating it. Sometimes this can happen if the order number entered is incorrect or if the order was placed under a different email address. Please reach out to us again at support@aurlux.co
and include your full name and the email address used during checkout so we can locate your order and guide you through the return process once it arrives.
We’re always here to help and would be happy to assist you further.
Kind regards,
Aurlux Support Team
I didnt think eye cream mattered until…
I didnt think eye cream mattered until this one. Revive light sinks in quick. Lines look softer.
25 February 2026
Unprompted review
Reply from Aurlux
Hi Poppy,
Thank you for sharing your experience! We're thrilled to hear that Revive Light made a noticeable difference and helped soften those lines. It’s amazing what the right eye cream can do!
Kind regards,
The Aurlux Team
Waste of money ey
Was excited to try something to help with my PCOS hair. Boy, was I wrong. This product does not work. Hair grew back just like before and not lighter. Felt a slight burn when applying it. Smell was not bad. This is a complete waste of money. When I messaged the company all.they said was " Sorry to hear you had a bad experience " . Did not ask for more specific information.
2 February 2026
Unprompted review
Reply from Aurlux
Hi Rebecca,
We’re very sorry to hear about your experience and truly appreciate your honest feedback. Your concerns are important to us, and we’d love the chance to make things right. Could you please reach out to our support team directly with your order details so we can look into this further and see how we can assist you?
Kind regards,
The Aurlux Team
I was so excited to purchase this I…
I was so excited to purchase this I thought I finally found something that might work. Well.. I was definitely wrong!!! I used this product just like the directions said it says leave it on 6-8 mins I left it on 5 mins due to my face burning so bad. After I cleaned it off my face I was left with severe chemical burns to my face. As the burns started healing I have scabs and my face has been peeling and feels like old dry rotted leather. I strongly discourage use of this product. Also I reached out to the company about my 60 day money back guarantee and they refused to give me my money back bc I used the product.
I don’t ever like leaving bad reviews but I think everyone should be aware this product can damage your skin.
27 February 2026
Unprompted review
Reply from Aurlux
Hi Kerricustomer,
We are truly sorry to hear about your experience and the discomfort you’ve suffered. Your safety and satisfaction are our top priorities, and we take reports like this very seriously. Please contact our support team directly with your order details and photos if possible, so we can fully review your case and assist with a resolution. We want to make sure you are supported and that this issue is addressed properly.
Kind regards,
The Aurlux Team
I use the brush once or twice a week
I use the brush once or twice a week. Daily is too much for me. But when I use it my skin feels fresh.
20 January 2026
Unprompted review
Reply from Aurlux
Hi Ivy,
Thank you so much for sharing your experience! 😊 We love that you’ve found a routine that works best for your skin. Using the brush once or twice a week is a great way to enjoy that fresh, smooth feeling without overdoing it.
Everyone’s skin is different, so it’s all about finding the perfect balance — and we’re so happy it leaves your skin feeling refreshed!
Kind regards,
The Aurlux Team
What I like about the trilogy kit is…
What I like about the trilogy kit is that it feels like a routine not a rush job. I didnt feel like I was attacking my skin. Everything felt gentle. My confidence is slowly coming back.
24 January 2026
Unprompted review
Reply from Aurlux
Hi Willow,
Thank you for sharing your experience! 🌸 We’re so happy to hear that the Trilogy Kit feels gentle and fits naturally into your routine. Skincare should never feel rushed or harsh, and it’s wonderful to know it’s helping you feel more confident each day.
Kind regards,
The Aurlux Team
This product DID NOT WORK!
This product DID NOT WORK!removed ZERO HAIR! I want my money back! It smells and removed nothing.
26 February 2026
Unprompted review
Reply from Aurlux
Hi Tawnya,
We’re very sorry to hear that the product didn’t work as expected. Your experience is important to us, and we’d like to help resolve this. Please contact our support team with your order details so we can assist you with a solution.
Kind regards,
The Aurlux Team
Awful product
Deposit promising a "gentle" product that won't burn/sting ect, having used their product I am now covered in chemical burns, and even worse... The hair is still there! They state that they have a money back guarantee and yet, having contacted them to explain my experience, I was refused this without paying out of pocket to return my unused ones as I stupidly bought a multipack. Do not trust this company, their customer service or the product itself!
24 February 2026
Unprompted review
Reply from Aurlux
Hi Jade,
We are very sorry to hear about your experience and the discomfort this caused. Your safety and satisfaction are extremely important to us, and we take reports like this seriously. Please contact our support team directly with your order details so we can review your case and work on a proper resolution. We want to ensure your concerns are addressed and that you’re supported.
Kind regards,
The Aurlux Team
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