aurent Reviews 22

1 star is generous, if anybody smart enough takes the time to read reviews before jumping the gun like I did please please spend the extra time looking for somewhere more credible. I lived in an apartment with AU for 5 months, the whole time they constantly ignored requests and failed to deliver a basic standard of living, 1/4 working hobs the whole time, rat infestation that took days to sort as they needed to “contact the host” which in 5 months of living I still never spoke to. This is a ponzy scheme of a company who never lodged my bond and only today after 3 months did I recieve it. Most unprofessional and poorly ran company I have ever come across. Genuinely nothing short of a scam and I urge everyone and anyone to leave asap and never rent with these rats.

Horrendously badly run operation. Differing information on their own website vs the flatmates ads. Unserious chatbot, never got messaged back by an actual person upon request. 1000 different fines in the houserules, but no clarity on financial terms and what the hell you agree to.
I've seen lemonade stands more worthy of being called a business.

Extremely disappointing and stressful experience.
This team is highly unprofessional and shows absolutely no sincerity toward their responsibilities or the support they are expected to provide to tenants. Despite facing a serious issue at the rented property, our repeated requests for assistance were ignored for an extended period. We were forced to escalate the matter to Mr. Diego (CEO of the organization) just to receive basic attention to a critical concern.
As no proper resolution was provided, I had no choice but to terminate the agreement abruptly to protect myself from further inconvenience and risk.
Even after termination, the ordeal continued. I was compelled to escalate the matter to NSW Fair Trading to recover my guaranteed deposit. During this process, I was informed that the lease agreement had not even been registered with Fair Trading, indicating that operations were being conducted in a highly questionable and potentially illegal manner.

This entire experience caused unnecessary stress, financial uncertainty, and loss of trust.

Indian students and new tenants — please be extremely cautious and verify all legal documentation before dealing with this team.

They brand themselves as a communication platform, but they are completely impossible to get in touch with. I haven’t received my deposit back within the agreed time, and now they are ignoring all my messages. I’ve tried their customer support, email, and everything I could find, but haven’t received any response. Total scam company…

Catastrophic experience, I have been demanding my deposit for 3 months now and still haven't received any information. They have an automatic robot chat and its the only way to communicate with them, it is to wonder if employees work here. Don't use there service it's a scam !!

Cheating, Cheating, Cheating, Cheating, Cheating, Cheating, Cheating

I was supposed to receive my bond back by 12 December, but as of today it still hasn’t been returned and my messages are being ignored.

The bond was never lodged with the RTBA, which is illegal in Victoria. I’ve now had to escalate the matter to Consumer Affairs and VCAT.

After commenting on their Instagram, multiple other tenants reached out to me privately with similar experiences.

I also signed a minimum 90-night lease, but the landlord later claimed they could take the property back whenever they wanted, which contradicts the agreement I signed.

Based on my experience, I would strongly caution anyone considering renting from this company. Please do your own research and protect yourself.

I had a very bad experience with Aurent and would strongly caution others before renting through them.

I was contacted at 1:00 AM and pressured to vacate the property, which is completely unacceptable and highly distressing. Contacting a tenant at such an hour shows a serious lack of professionalism and respect.

In addition, the rent was increased in an unreasonable manner, while the advertised price on their website remained unchanged. This felt misleading and unfair.

Throughout my stay, Aurent attempted to charge excessive and unjustified fees, often without clear explanation or transparent breakdowns. It gave the impression that charges were applied arbitrarily.

The overall experience was stressful, confusing, and poorly handled. Communication was often intimidating rather than supportive, and the process lacked transparency.

Based on my experience, I do not consider Aurent to be a trustworthy or tenant-focused platform. I would recommend anyone considering renting through them to carefully review all terms, document everything, and proceed with extreme caution.

Goodluck, they won’t give back your bond, for international student beware, bad reviews are everywhere.

I am bringing attention to a concerning practice that is contributing to the rental crisis in Australia. A group or entity is renting entire apartments and illegally subletting individual rooms without the landlord’s consent. They are not based in Australia, do not hold a valid license, and operate outside the scope of Australian rental regulations. Their business model involves leasing properties at relatively low rates, then charging exorbitant prices for each room—often far above market value. This not only violates tenancy laws but also exacerbates housing affordability issues for genuine renters. I intend to report this activity to the relevant authorities in the coming days

Moved out on the 3rd of november and still waiting to get my deposit back. Theyve told me that I won't get it back until the 3rd of February. Throughout my stay they also organised viewings with little to no notice. Also during winter when there was vacant rooms on multiple occasions they didnt pay for intenet(it was cut off) and water(unpaid notices arrived by mail). Would not recommend

Aurent has been very helpful and accommodating. We are having a pleasant stay so far.

I had a very disappointing experience with Aurent.

The property I rented was delivered in unacceptable condition: there was visible mold on the walls, holes in the wall surfaces, cockroaches everywhere and the bedding provided was dirty. Even basic essentials such as clean sheets and a blanket were missing.

When I raised these issues, I was told to buy my own bedding with a capped budget — which is completely unreasonable for a paid rental. The response from Aurent was dismissive, and they refused to take responsibility for the mold and property damage, claiming “this is the current condition of the property”. Also the last two days the wifi wasn’t working at all and they didn’t help me out with that either.

Answer: a total scam . Rental is rental and has to align with the law. They present themselves as a platform that connects “Guests with Hosts,” but in reality, they lease several properties and sublet the rooms directly. If issues arise, they shift responsibility onto the so-called “host” and avoid accountability—particularly regarding bond refunds and tenancy obligations. Ridiculous and greedy.

You guys should start getting a real job instead of always trying to leech off others

I am bringing attention to a concerning practice that is contributing to the rental crisis in Australia. A group or entity is renting entire apartments and illegally subletting individual rooms without the landlord’s consent.
They are not based in Australia, do not hold a valid license, and operate outside the scope of Australian rental regulations. Their business model involves leasing properties at relatively low rates, then charging exorbitant prices for each room—often far above market value.
This not only violates tenancy laws but also exacerbates housing affordability issues for genuine renters. I intend to report this activity to the relevant authorities in the coming days.

My experience with Aurent was terrible. From the first moment I tried to contact them to resolve my questions regarding the rent, their answers were very vague, but I decided to ignore that red flag. Once I arrived at the room, it was clean, but the common areas (which are supposed to be cleaned constantly) had layers of dust that showed they had never been cleaned. Then, when I made my first payment, they charged me twice because they had debited the payment to a card I never authorized. In order to resolve the problem, they behaved rudely and took a month to resolve the issue. Even when I demanded compensation, they did so reluctantly. Finally, it took almost two months to return my deposit because they couldn't contact the landlord. I also want to mention that during my stay, I was locked out of the apartment for hours on end because their locks weren't working. Although it was more a building issue, it's unbelievable that they wouldn't take action on the matter.

Terrible experience

Terrible experience with Aurent

My experience with Aurent has been an absolute disaster. I booked and paid for a room, only to find out that it was already occupied when I arrived. The only available option was locked, and nobody from the agency gave me any solution. I contacted them multiple times through WhatsApp and email, and they have completely ignored me. To make things worse, they refuse to refund my money. The agency also falsely claimed that the rooms don’t have locks, but they do, which added to the confusion.

On top of their awful management, the house itself was disorganized and filthy. This level of unprofessionalism and negligence is unacceptable.

Make sure to visit property before renting.
This place is only for students where everything is messy, professionals stay away.
Fridge will be hoarded by other flatmates
if anything is broken by others you would have to pay for it.
Superficial house image is posted, which is totally different to real house and once you pay deposit you would realise you made the worst decision.
Utilities bill won't be paid on time by the aurent team.
Internet is bad, better to use phone internet.
If you just want to stay in your room and order out , this is the best place to be in!!!!!

The perfect accommodation. Enjoy a comfortable stay.
Easy going people and great team of professionals.

The overall experience was really good.