I was pleasantly surprised to receive a prompt, detailed reply by your representative. The email was courteous. My only concern was that it mentioned my bracelet as being gold. I wanted a rose gol... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Do I need or can I afford a tennis bracelet right now? No! But Yolo. After I ordered my emerald one, I got an add for an ombre one, which is why I'd initially been looking for. I sent an email to cust... See more
Company replied
I had an issue regarding my recent order I placed. I reached out to customer service and Jessah responded to my request very quickly and made everything right. So the earrings I fell in love with ar... See more
Company replied
Kimberley resolved an embarrassing issue for me. I ordered a made to order ring and picked the wrong address when I ordered it. I just caught the error and Kimberly resolved it. I had wanted to send t... See more
Company replied
Company details
Written by the company
Iconic designs, purest gold, honest pricing, handcrafted in New York City – accept nothing less. | FREE SHIPPING + FREE RETURNS
Contact info
New York, United States
- care@auratenewyork.com
- auratenewyork.com
4.1
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Very responsive and friendly and…
Very responsive and friendly and appreciate that the price was met since I love the bracelet and had wanted it for a long time. So the offer helped my decision.
Can you consider making a lab emerald ear cuff? Round or other shaped stones
16 July 2026
Reply from Aurate New York
Hi there!
Thank you so much for your kind words! We're thrilled we could help you get the bracelet you've been wanting. We also love your idea for a lab emerald ear cuff and will be sure to share it with our team.
Thanks again for your support! 💚
The A-Team
They got back to me quickly and took…
They got back to me quickly and took care of my needs. Excellent customer service!
15 July 2026
Reply from Aurate New York
Hi Jean,
We highly appreciate you for taking the time to leave us a review. We are thrilled to hear that you had a positive experience, and we are grateful for your support. It is customers like you who make our work so rewarding.
We look forward to seeing you back soon!
All the best,
The A-Team
Fantastic customer service
I made an error ordering and they were able to help me cancel my order and get the correct one. Their customer service is always top notch, and what keeps me coming back (in addition to the amazing, high quality jewelry!)
14 July 2026
Reply from Aurate New York
Hi Morgan,
Thank you so much for your kind words! We're so glad we could help get everything sorted out. It means a lot to hear that our customer service, along with our jewelry, keeps you coming back.
We truly appreciate your support and can't wait to help you again! ✨
The A-Team
Excellent communication and a genuine…
Excellent communication and a genuine interest in solving the problem.
12 July 2026
Reply from Aurate New York
Hi Sudeshna,
Thank you for taking the time to leave us a review and trust! Thanks for choosing Aurate!.
Your support to this small but mighty team means a lot to us, see you back soon ;)
All the best,
The A-Team
Ring Size Change
wanted to change size of ring, team quickly made that happen. can't wait to get it!
10 July 2026
Reply from Aurate New York
Hi there,
First and foremost, we want to express our appreciation for choosing to shop with us. Your support to this small but mighty team means a lot to us!
We strive to provide the best service possible. We genuinely appreciate your kind words <3
We look forward to seeing you back soon!
All the best,
The A-Team
Poor craftsmanship and zero after-sales support
I had high hopes for this lab-grown sapphire bracelet, which I purchased less than four months ago. It was meant to be a trial before purchasing a lab-grown diamond, but this experience has completely put me off.
A gemstone fell out while I was just lying in bed. It’s hard to comprehend how a piece of jewelry can have such weak stone settings under normal, everyday wear.
When I reached out for help, I was told that since it was an international order, the return window is strictly 21 days and they do not offer repairs.
The lack of quality control and the non-existent customer service for international buyers is incredibly frustrating. Buy with caution if you live outside their primary shipping country.
3 July 2026
Unprompted review
Reply from Aurate New York
Hi Monica,
We're very sorry to hear about your experience and understand how disappointing this must have been, especially after only a few months of wear.
Unfortunately, our warranty services are currently limited for international orders, which means we're unable to offer repairs outside of our supported regions. We understand this is frustrating, and we're sorry that we weren't able to provide the resolution you were hoping for.
We truly appreciate you taking the time to share your feedback. Comments like yours help us identify areas where we can improve both our products and the support we provide to our international customers.
The A-Team
Great costumer service
I have several questions (and made ordering mistakes) related to some of their items. All answers were provided very quickly, and my order mistakes were corrected super expeditiously.
13 July 2026
Reply from Aurate New York
Hi Roland,
Thank you so much for sharing your experience!
We're happy to hear that our team was able to quickly assist with your questions and help resolve your order changes. We understand that mistakes can happen, and we're always here to make the process as smooth and seamless as possible.
We truly appreciate your kind words and are grateful for the opportunity to assist you. Thank you for choosing Aurate!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Very fast and responsive with customer…
Very fast and responsive with customer inquiries. Excellent customer service
13 July 2026
Reply from Aurate New York
Hi LJ,
Thank you so much for your wonderful feedback!
We're delighted to hear that you had a positive experience with our team and that our responses were fast and helpful. Providing excellent customer service and timely support is always our goal.
We truly appreciate you taking the time to share your experience and thank you for choosing Aurate!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
super fast and very helpful!
12 July 2026
Reply from Aurate New York
Hi Rebecca,
Thank you for your kind feedback!
We're so happy to hear that our team was able to assist you quickly and provide helpful support. We truly appreciate you taking the time to share your experience and are grateful for your support.
Thank you for choosing Aurate—we’re always here to help!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
super fast response
super fast response. i was hoping aurate would fix my ring but instead they offered to replace it! they got back to me and provided a solution within one hour!
11 July 2026
Reply from Aurate New York
Hi Monica,
Thank you so much for sharing your experience!
We're thrilled to hear that our team was able to respond quickly and provide a solution that exceeded your expectations. We're glad we could assist with replacing your ring and make the process as smooth as possible.
Providing timely and thoughtful support is very important to us, and we truly appreciate your kind words. Thank you for choosing Aurate—we’re always here to help!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
I was disappointed that an item in this…
I was disappointed that an item in this box was identical to an item from a prior box.
20 June 2026
Reply from Aurate New York
Hi Rita,
Thank you for taking the time to share your feedback. We're sorry to hear that you received an item that was identical to one from a previous Mystery Box. We completely understand how disappointing that must have been, and we appreciate you bringing it to our attention.
Your feedback is valuable to us, and we'll be sure to share it with our team as we continue working to improve the Mystery Box experience for our customers.
Thank you again for your support.
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
So helpful and easy to communicate with
5 July 2026
Reply from Aurate New York
Hi Katerina,
Thank you for your kind feedback!
We're so happy to hear that our team was helpful and easy to communicate with. We always strive to make every interaction as smooth and enjoyable as possible.
We truly appreciate you taking the time to share your experience, and thank you for your support!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Great!
The support team member I chatted with was very pleasant, understanding and helpful. Thank you!
8 July 2026
Reply from Aurate New York
Hi Marie,
Thank you so much for your kind feedback!
We're delighted to hear that our support team member was pleasant, understanding, and helpful throughout your experience. Providing thoughtful and caring assistance is something we truly value, and we're so glad we could help.
We appreciate you taking the time to share your experience and thank you for your support!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Reply from Aurate New York
Hi David,
Thank you for taking the time to share your feedback!
We're happy to hear that our team was able to respond quickly and resolve your concern. Providing timely and helpful support is always our goal, and we truly appreciate your kind words.
Thank you again for your support—we’re always here if you need anything in the future!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Malfunction
Hi! I reached out about a malfunction in my bracelet and no one has responded.
7 July 2026
Reply from Aurate New York
Hi Allie,
Thank you for your review. We're sorry to hear about your experience.
After checking on our end, we can see that your concern has already been addressed by our team.
Thank you for your patience, and we appreciate the opportunity to assist you.
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Very helpful with all the questions I…
Very helpful with all the questions I had and specific requests!
5 July 2026
Reply from Aurate New York
Hi Juljana,
Thank you so much for your kind feedback!
We're so glad to hear that our team was able to assist you and address all your questions and specific requests. Providing clear, helpful, and attentive support is always our goal, and it means a lot to know we delivered on that for you.
We truly appreciate you taking the time to share your experience, and we look forward to helping you again in the future!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Reply from Aurate New York
Hi Annabel,
Thank you so much for your kind words!
We're thrilled to hear that you had an amazing experience with our team. Providing helpful, responsive, and thoughtful support is always our goal, and your feedback truly means a lot to us.
We really appreciate you taking the time to share your experience, and we look forward to assisting you again in the future!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Reply from Aurate New York
Hi Charlene,
Thank you so much for taking the time to leave us a review, and so sorry to hear that!
Please be assured that your feedback has been forwarded to the relevant department for further review. Your insights are essential to helping us grow and enhance the expectations of our customers.
Looking into your order, we can confirm you were able to start a return. We wish to see you back soon!
Feel free to shoot us an email at care@auratenewyork.com or use our live chat service from Monday-Friday 10 am - 6 pm EST If you need any assistance with your gold - happy to help!
All the best,
The A-Team
Reply from Aurate New York
Hi Neha,
First and foremost, we want to express our appreciation for choosing to shop with us. Your support to this small but mighty team means a lot to us!
We strive to provide the best service possible. We genuinely appreciate your kind words <3
We look forward to seeing you back soon!
All the best,
The A-Team
Horrible Customer Service
I purchased a pair of earrings for my 30th birthday back in April. After notifying Aurate that the item didn't ship on time, I was promised 3 different ESDs that weren't met. I asked for a refund and the item magically shipped. However, upon arrival now 3 months after the order was placed, the earrings were clearly different and obviously wrong/rushed. Their communication and customer service were atrocious. This was not the first order through them but it will certainly be the last. They also have deleted any review I have submitted for the item and seem to only be keeping 4 or 5 stars reviews.
23 June 2026
Unprompted review
Reply from Aurate New York
Hi Abby,
Thank you for taking the time to share your feedback, and I’m truly sorry to hear about your experience with your order.
What you’ve described is not the experience we aim to provide, and we sincerely apologize for the inconvenience and disappointment this has caused you.
We also take your concerns regarding communication and review visibility very seriously. We want to be transparent that we do not remove customer reviews based on rating, and all feedback—positive or negative—is important to us as it helps us improve.
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
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