Auraglow Whitening Reviews 153

TrustScore 3.5 out of 5

3.7

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Rated 1 out of 5 stars

Followed directions and about 20 minutes into the treatment my roots of my teeth started throbbing and my gums felt like on fire! The top and bottom and even bottom in front of my teeth. I removed... See more

Company replied

Rated 4 out of 5 stars

So far I am happy with the whitening results from using Auraglow. My only issue is having to wear the device for 30 minutes. I'm guessing this is required in order to have a product that's safer for t... See more

Rated 2 out of 5 stars

Useful for getting in-between the spaces of your teeth. It has helped a bit more in comparison to just strips alone. Overall, I didn’t see much of a difference, especially once I stopped. It does... See more

Company replied

Rated 5 out of 5 stars

Once set up, AuraGlow is easy to use. The timer simplifies tracking application. The intense blue light makes professional grade whitening possible. The whitening gel is without strong flavor or irrit... See more

Company replied

Company details

  1. Cosmetics Industry

Written by the company

Auraglow is an oral care brand that provides teeth whitening kits, teeth whitening pens, teeth whitening gel, toothpaste and more. Our products are effective at whitening the teeth, safe for enamel and sensitivity free.


Contact info

3.7

Average

TrustScore 3.5 out of 5

153 reviews

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Rated 1 out of 5 stars

This gives me SEVERE "zing" pain

This gives me SEVERE "zing" pain. Travels up my nose. VERY painful! A 10 on a 1 to 10 scale.
I do not recommend this product

6 January 2026
Unprompted review
Auraglow Whitening logo

Reply from Auraglow Whitening

Hey Deborah! We're very sorry that you had this issue - this type of discomfort only occurs in less than 1% of all whitening users, and we have refunded you in full as promised.

-Auraglow Support

Rated 2 out of 5 stars

Do not recommend …

I've used this crap for 14 days my teeth got 1/2 a shade whiter.It seemed like it stopped working.The light does not work for 30 mins.You have to charge it after every use.it shuts off sometimes during treatment.Would not recommend buyer beware.Very disappointing no clue what happened what's wrong I just think the system sucks sorry but I hate to leave reviews like this but it's getting to be BS

22 October 2025
Unprompted review
Auraglow Whitening logo

Reply from Auraglow Whitening

Hi there! We're so sorry to hear about this issue - if you reach out to us at support@auraglow.com, we would be happy to replace the full kit ASAP. We look forward to speaking with you.

-Auraglow Support

Rated 5 out of 5 stars

It actually works well

It actually works well! I have never used anything before this product so I was hesitant but the results were instant. I have used it for the last 3 days and I can definitely see a difference. I have sensitive teeth but it has not bothered me at all.

25 September 2025
Unprompted review
Rated 2 out of 5 stars

Opened the new box to see...

Opened the new box to see...
Half the gel has squirted out in the box.

19 September 2025
Unprompted review
Auraglow Whitening logo

Reply from Auraglow Whitening

Hey Greg! We're so sorry to hear about this issue - if you reach out to us at support@auraglow.com, we would be happy to replace the full kit ASAP. We look forward to speaking with you.

-Auraglow Support

Rated 1 out of 5 stars

Didn't work…

I bought the Auraglow Complete Whitening Kit on Amazon. Unfortunately, it didn't bleach my teeth at all.

12 August 2025
Unprompted review
Auraglow Whitening logo

Reply from Auraglow Whitening

Hey Jill! We're very sorry to hear that you felt our product didn't work for you. If you would kindly reach out to us at support@auraglow.com, we would be happy to offer a replacement, alternative product or full refund under our Smile Guarantee.

We look forward to chatting!

Rated 5 out of 5 stars

I had a very positive experience…

I had a very positive experience recently with Auraglow. The customer service is exceptional. Chi responded to the issue I was having with my new unit not charging quickly and professionally. I received my replacement within two days completely hassle free. Thank you Chi for restoring my faith on customer service. Well done

14 June 2025
Unprompted review
Rated 2 out of 5 stars

It works ok but not an incredible…

It works ok but not an incredible improvement in whiteness. And it doesn't hold a charge. They need to fix that issue

31 May 2025
Unprompted review
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Reply from Auraglow Whitening

Hey EF! We're sorry to hear that you were not 100% satisfied with your Auraglow product. If you would kindly reach out to us at support@auraglow.com, we would love to hear more about about the issues you had, and offer a full refund.

-Auraglow Support

Rated 5 out of 5 stars

I ordered this teeth whitening product…

I ordered this teeth whitening product after reviewing other teeth whitening products. The reviews were very positive online so I decided to order one. Well pleased with the results of the product. Very simple to use in your own home after brushing your teeth for the last time of each day. Would definitely recommend this product to others.

15 May 2025
Unprompted review
Rated 1 out of 5 stars

Product worked once

Product worked once! Customer support non existent- stay away!

13 May 2025
Unprompted review
Auraglow Whitening logo

Reply from Auraglow Whitening

Mazz, it appears you left this review for the *wrong* Auraglow. We make teeth whitening items, not lighting. You are looking for Auraglow.co.uk here: https://www.trustpilot.com/review/auraglow.co.uk

Rated 5 out of 5 stars

Excellent product and customer service.

Customer service went above and beyond to make things right with my order. We discussed my issue on Monday and I received replacement by Friday. I thank you for the quick response. I also appreciate that you gave me the opportunity to try another one of your products and look forward to that experience. I will definitely purchase from Auraglow again in the future.

9 May 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Customer Service

So I received the Auraglow Whitening Kit and was eager to try it. Unfortunately, the unit would not shut off after my first use (which did whiten my teeth a bit). I contacted the company and they immediately suggested ways to fix this issue. When that did not work, they sent me another kit - no questions asked. They were incredibly responsive and sorry that this was happening. I can't say enough good things about their customer service!

14 April 2025
Unprompted review
Rated 4 out of 5 stars

A rocky start, but great customer service in the end

I initially had a frustrating experience with the AuraGlow battery powered LED whitening light. After some time, the device began making a loud buzzing noise, and a bit of research revealed that many other customers had experienced the same issue, clearly pointing to a potential product defect.

When I first contacted customer support, I was disappointed by their response. They informed me the product had been discontinued and only offered a 30% discount on a new kit, which didn’t feel like a fair solution for a faulty product.

However, I want to give credit where it’s due. About two months later, AuraGlow’s customer service reached out again and really turned things around. They sent me a brand new model (this one rechargeable instead of battery powered), along with a free whitening pen as a thank you for my patience. I truly appreciate the follow up and their effort to make things right.

In the end, while my experience started off on the wrong foot, I’m grateful for the resolution and the upgraded product. It’s good to see that they do care about customer satisfaction, even if it took some time. Just make sure you’re aware of warranty or support policies before purchasing.

22 March 2025
Unprompted review
Rated 5 out of 5 stars

Great Customer Support!

I have recently been supported by Dale from AuraGlow. His Customer Service is outstanding, professional, responsive and so pleasant. It’s rare to receive this level of service anymore. I will continue to use AuraGlow knowing that the company cares about its customers.

5 March 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service! I’ve used the whitener three days now and have noticed a difference. Looking forward to the final results!

25 February 2025
Unprompted review
Rated 1 out of 5 stars

This product does cause sensitivity to…

This product does cause sensitivity to your teeth. Buyers beware!!

7 February 2025
Unprompted review
Auraglow Whitening logo

Reply from Auraglow Whitening

Hey Dennis - we're so sorry to hear that this sensitivity occurred, and we would be happy to refund you in full or even send a different product from our line that would not have this same issue. Kindly reach out directly to us at support@auraglow.com and we'll work to resolve this for you.

-Auraglow Support

Rated 5 out of 5 stars

Amazing

Package came slightly damaged but customer service was extremely quick and got me a replacement part within 24 hours. Awesome product and company.

6 February 2025
Unprompted review

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