Aura Reviews 2

I bought my first bottle of CBD from somewhere else and really felt and saw a difference but it didn't last long as the bottle was only 10ml. I saw a great deal with Aura CBD and bought a more potent bottle but it just weren't the same. Sure it helps me to sleep better but I question the potency and concentration of the oil even if they do insist it is pure. Took them ages to provide me with the lab report as well. Won't be buying from here again.

Will not buy again

Decided to try a new cbd seller, as my usual online shop was out of stock, over-run with orders during Covid.

Wanted to support a small UK business, so I chose auracbdoil based on the friendly website and claims to care about their customers.

I put in two orders.

The first order didn’t arrive, lost by the courier, and I emailed to ask to cancel it (thinking I'd just start again). First thing the next morning, I got a personal phone call from the owner of Aura herself. Was she calling to offer me reassurance about the delay? A solution? A replacement? No, she was calling me to raise her voice at me down the phone that I couldn’t just cancel my order, it wasn’t fair, I couldn’t take advantage of a small business like this, and that she had no intention of refunding me for the missing order! Her voice was shaking on the phone, she sounded so angry with her new customer.

I was extremely surprised and shocked to get this phone call. It wasn’t the customer service I had been expecting. And her hostility was unpleasant. (Also unnecessary. I still don’t know what she aimed to get out of that call. To intimidate me? She could have just emailed).

Nothing like the friendly approachable experience I’ve had with other small businesses or cbd sellers.

On opening the second order, the seal was faulty, and a small amount of oil had leaked in transit. It had been sold at a high discount, but it hadn’t been explicitly sold as faulty. I emailed to let the company know and to request a refund.

The owner replied to say she had no intention of refunding the faulty goods, specially after I had tried to cancel my other order, and went on to add further insults about my character. Accusing me of
theft, fraud, blackmail, lying and manipulating, bullying (!), libel and slander, being a “bad customer”, banning me from buying from her again (!), telling me she would “make other companies aware” (aware of what?), telling me that “so much of our energy is about how we choose to treat others” (I mean, she has a point) and also advising me that it would be good for my personal growth to learn to accept the word no. Right then.

So she basically charged me for one cancelled order and one faulty product. And had a go at me for it. And then offered me some unsolicited life lessons. And all this because she had the coincidence of bad luck with two orders in the same week.

At this point, needless to say, I had completely lost faith in this company.

Have to say it’s a unique way to treat a new customer. Specially one who had spent so much money with her. I could have been a new loyal repeat buyer.

She told me that she doesn't fear bad reviews as she has thousands of loyal customers (apparently none of whom use trustpilot at the time of writing).

So instead of a bad review I am simply leaving a truthful one.

Two stars instead of one because I’d like to think it was just a coincidence and extreme bad luck that both my orders had problems, and not that this company is a scam. And I’m sure that the owner’s state of tension is not a reflection on the quality of her products.

Can’t actually comment on the product quality as I didn’t receive what I ordered.

Recommend improving customer service, as the whole experience has been upsetting and unpleasant, and I wouldn’t be buying from this company again (even without being banned!). And, you know, all that stuff about energy and how we choose to treat people. Good luck Aura, I wish you all the best in your journey to health 🙏🏼