Aunt Betty Reviews 

Easy,and helpful booking,every steps is clear.

Absolutely shocking company. I would give zero stars if I could.

Booked flights in January which were cancelled due to the war in the Middle East. Advised by Qatar Airways that the refund had to be issued by Aunt Betty. My other direct flights with Qatar for another trip were credited back within two days.

13 weeks later still no refund issued and when I called Qatar to query the refund process they advised that Aunt Betty hadn’t even requested a refund when they advised that they had back in March which is why I still hadn’t received the refund.

Now stuck in limbo between the two companies and unable to get through to their useless customer service team via phone due to delays .

Do not book with this company. I will never use them again.

Quick and easy to use!

Booked a flight Brisbane-Frankfurt-Brisbane via China Eastern Airlines. Outbound flight was fine, but we needed to move the return flight as my wife was sick in bed with a 1 week 'no-flight order' from the doctor. That was two days from departure.

Called up Aunt Betty support and a friendly lady told me that this no problem, these are the costs and they only need an email from my wife confirming I can make changes on her behalf (as she was sick in bed). We knew there would be extra charges which we were fine to cover.

Got wife to send the email, called back 10mins later, agent confirmed they have the email, but then told me that they can't change the return flight as no flights are available ... at all, never. I could see plenty of flights online with the same airline, same flight numbers, on various different days in the future. I was flexible on date and advised of that. They insisted they can't do anything and can't offer a refund either. Basically 'yes you paid for it, but we can't help you. Tough luck'.

Called up the airline next who confirmed there are plenty of spots available on all dates I asked for, my wife's ticket is eligible for changes and that Aunt Betty MUST help me. Even a cancellation is possible as there is a medical certificate. The airline couldn't make changes themselves as the flight was booked via Aunt Betty.

Called up Aunt Betty again and same story: Can't help you, no flights available, tough luck, no changes, no cancellation, no refund. I kept explaining (very calmly) what the airline had stated and the agent just hung up mid-call as he ran out of answers. There was no explanation as to why they couldn't change the flight other than 'no flights are available' which was clearly a lie.

Sent a request via their website, explaining it all over again but never had a response.

Worst experience ever, will never book with Aunt Betty again and advise everyone I know to do the same.

We ended up needing to escalate it through the airline who used a loophole to change the flight dates. They even did so at no charge which we didn't ask for.

Shame on you Aunt Betty! Pathetic support and sketchy business practice.

Very poor customer service. Qatar Airways had provided the refund for my cancelled flight, yet I have had to chase this up with Aunt Betty. Getting through to them is a nightmare as the waiting time is ridiculously long and if you aren't at your laptop at the time they connect you lose your place very quickly.

I had a very bad experience with Aunt Betty, they charge for insurance and everything extra with tickets for cancelled flights,and if we request a refund they will not respond, even if they respond they will not refund anything, pls beware consumers, don't loose money the way I did
.....

Do not understand why need to take 7 days to issue e-ticket from airline.

Second time leaving a review for this awful company as it seems to be only way to get a response from them. After asking a refund for my flights on the 8th March, I was orignally told I had to wait 30 days for the refund, that date has passed, nothing. After a magical change of policy I was told that i would then have to wait 12 weeks for the refund to process (which i have in writing), that passed last monday on the 31st June.

I spoke to someone over the phone who said i should expecty it back by today 8th June (also have this in writing). Low and behold my refund is still not retruned to me. Qatar airways have assurred me after speaking to their financial teams that the refund has been sent to aunt betty and it has to come from them. When i spoke to someone from aunt betty last they said they have recieved no such money. It is impossible to get through to a supervisor or manager as they either dont reply to the question when asked or straight up say no.

I am this close to reporting them and seeking legal help against this awful company. DO NOT USE THIS COMPANY. Reservation ABY35720876

We are only at booking stage and so far no issues. Easy to book, competitive pricing even when the price went up whilst looking, my price was held. Immediate email confirmation

To verify our return flight included the 'extra legroom' seating purchased I spent quite some time on the chat line (rather than enjoying my holiday) with Francis who confirmed with me that the return flights London - Sydney did include the 'extra leg room' purchased. Went to the extent of screenshotting her confirmation only to get to the airport and yet again 'extra legroom' not allocated. Basic ticket purchase probably ok but any extras debatable from my experience

very hard to deal with this company when you have a question to ask for

Absolutely shocking at paying refunds told i would have my money 7-10 business days even though its 2026 and payments can be made on the day.
2 weeks later nothing, wait 1 hour plus to get through to someone to be told they never processed the payment.
Then told it would be another 5 days.
All delay tatics so they make interest of everyone money sitting in there account.
Told them i wouldn't accept waiting 5 days and was told by the manager she would process immediately.
2 days later still no payment.
Company is great at taking your money immediately and holding your refund as long as possible.
Never booking again.
Payment come after hours of wasted phonecalls.
Over $1000 taken for cancellation.
Asked for a breakdown no reply.
Reporting to the relevant body.

I was booking a flight for an emergency, it was easy and the cheapest I could find .
Thanks

Shocking customer service. Ive made a booking and 15 min later noticed a mistake. So i called them immediately. The person on the line was unhelpful and just kept saying the pre scripted nonsense. Same goes for the online agent. The person on the phone lied about managers absence, made up a story they are in the meeting then hung up.

Most of the time really cheap fears great to deal with so far will always look at aunt Betty first

They have no customer service
Hard to get hold of
Very very unhelpful don’t trust them
They cost me a lot of money always book directly with the airline

Easy to book

Easy booking process and offers competitive pricin, only if know how to go around the various options on top of the flight tickets. Some airlines allow you to choose seats freely and you should check with the airline's booking system first to see if you really need to pay for the extra optionals when booking through the agent. otherwise everything's smooth and the offers are competitive.