Hi! Ordered replacement pads for my Bowers and Wilkins px7 s2. Global shipping was really fast, was packaged great, pads are awesome and clearly original as promised. Headphones feel like brand new ag... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was referred to Audio Sanctuary by Stephan Orphanides from A&K. I had an issue with my SP3000T which wouldn’t allow me to download Spotify. I initially spoke to Joe over the phone who invited me to... See more
Company replied
Really glad I found these guys - I'm always wary of businesses I don't know, and generally do a bit of due diligence (Trustpilot usually being part of that) but the website was so professional, and ob... See more
Company replied
Visited today and came away with spare parts for my dead Sennheiser HD650 cans - now fully working. A excellent start therefore. I then made a um cough “serious mistake” - for my wallet that is,... See more
Company replied
Company details
Written by the company
Long-established SW London audio retailer. Est.1985. Specialists in headphones, portable audio electronics, cables, official spare parts. Dedicated showroom, demo facilities, plus global shipping service. Official retail partner for many premium brands, including Sennheiser, Shure, STAX, Astell&Kern, Yamaha, DCA, B&W, Grado, T+A, Focal, HiFiMan, Meze, Audeze and many more. Come visit us!
Contact info
35 High Street, New Malden, KT3 4BY, London, United Kingdom
- +44 (0)208 942 9124
- orders@audiosanctuary.co,uk
- audiosanctuary.co.uk
4.8
Excellent
60 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service from audio sanctuary.
Very efficient service. I have made several purchases and they've been all without fault or issues. Will have no hesitation making further purchases.
Many thanks
11 May 2023
Unprompted review
Reply from Audio Sanctuary
Hi Ian, that is great to hear. Many thanks for the 5-star rating and nice review. We look forward to assisting you again in the future. All the best, and thanks. AS.
Highly recommended!
Had an issue with my Stax SR3100 I purchased from them. Phoned them up and had the issue all sorted out very quickly, Lee was a pleasure to deal with. Highly recommend Audio Sanctuary! Thank you!
5 April 2023
Unprompted review
Reply from Audio Sanctuary
Hi Joseph, many thanks for the 5-star rating and kind words. Very glad to be of service. We look forward to assisting you again in the future. All the best. AS.
Not the fastest at replying to…
Not the fastest at replying to enquiries or dispatching items, but reliable.
16 June 2022
Unprompted review
Reply from Audio Sanctuary
Hi Sonny, thanks for the 4-star review, much appreciated. We usually manage to despatch all orders with 24 hours of receipt, and reply to all received emails in a similar timeframe, unless it goes to our junk folder and gets deleted. I cannot see anything ordered under your name in 2022, but if you wish, please phone the showroom during business hours and we'll look into your issue. All the best, and thanks. AS.
Quick delivery, very pleased.
I ordered a pair of drivers for my old Sennheiser HD600 headphones. I used their tracked special delivery option. Parcel arrived quickly in a couple of days. Drivers were nicely packaged and work perfectly. Genuine Sennheiser parts. I'd order from them again.
3 June 2022
Unprompted review
Reply from Audio Sanctuary
Hello Ian, thanks for the 5-star rating and nice review. Yes, we only supply official parts, and it's great to hear they arrived in quick time. Hope to assist you again soon. All the best, and thanks. AS.
Excellent customer service
Back ordered some out of stock spares which were also out of stock with the manufacturer. Took a long time of the manufacturer to provide stock but audio sanctuary were really good with keeping me up-to-date with the status of the order and providing options. Order once fulfilled was as expected genuine parts. Really good customer service to take the initiative of keeping me up-to-date.
10 May 2022
Unprompted review
Reply from Audio Sanctuary
Hi Malcolm, many thanks for the 5-star rating and kind review. Yes, sometimes we encounter supply problems from manufacturers, but we do try to keep customers informed if at all possible. Glad we managed to fulfil your order once the parts were back in stock. Hope to be in a position to assist again in the future. All the best, and thanks. AS.
Wow, fast, authentic parts, great service, A+++
Order #106136: Thanks for a no fuss order on x2 packs of replacement padding for Sennheiser HD25 1 headphones split headband.
Responded out of business hours to a technical question, item was authentic/original & arrived super fast & all went incredibly smoothly. Packaging was perhaps better than needed for two minute foam pcs, but no complaints there.
Can't recommend highly enough!!! A+++
10 April 2022
Unprompted review
Reply from Audio Sanctuary
Hi Kevin, thanks for the 5-star rating and nice review. Much appreciated. Glad we could help you get your HD25's back to full working order, and hope to be of service again soon. All the best. AS.
A quality audio retailer!
Not only did Audio Sanctuary have the Chord Mojo 2 in stock when virtually everywhere else in the UK was OOS, they managed to get it delivered to me within 12 hours!!
Their prices are competitive, with a superb range of gear and they kept me informed of the status of my order! Will defintely use them as my go-to for any future purchases. Thanks Matt!
11 February 2022
Unprompted review
Reply from Audio Sanctuary
Hello, thank you for the 5-star rating and nice review. Yes we do try to keep good stock of key products, and the Chord Mojo 2 was certainly one of those. Glad we managed to fulfil your order in quick time. Hope to be of service again soon. All the best, and thanks. AS.
Genuine Parts
Bought replacement earpads for my Sennheiser headphones from Audio Sanctuary. They were genuine, cheaper then Sennheiser direct and despatched the next working day. Very happy.
13 April 2021
Unprompted review
Reply from Audio Sanctuary
Hi Christian, glad we could be of service to you. Thanks for the 5-star rating and kind words. Much appreciated, and hope we can assist again in future. All the best. AS.
Great service
I ordered some Dekoni tips which arrived next working day. Very pleased with the service and the price. I have already placed a second order and I will certainly be a returning customer.
3 January 2021
Unprompted review
Reply from Audio Sanctuary
Hello Duncan, many thanks for the 5-star rating and nice review. Glad we managed to turnaround your order in good time. The Dekoni ear tips are very popular, and we hope they give you many hours of comfortable enjoyment. All the best, and thanks. AS.
Excellent service
Just purchased some spare parts for some very old Sennheiser headphones. I spoke to someone called Matt who was extremely knowledgeable and very helpful in giving me advice.
Ordering was easy and all the items arrived very quickly.
Matt even helped me afterwards as to how to fit them.
Would thoroughly recommend this company. Very helpful and they know their stuff. Fantastic service
28 August 2020
Unprompted review
Reply from Audio Sanctuary
Hello David, thank you for the 5-star rating and kind review. We are very happy to be of service, and glad your old headphones are back in the game again. Hope to assist you again soon. All the best, and thanks. AS.
Reply from Audio Sanctuary
Hi Joshua, that's great to hear. Thanks for the 5-star rating and nice review. Happy to help. All the best. AS.
Very unresponsive
Ordered some Sennheiser spare parts around mid-June. Nothing happened, I contacted them multiple times over the last two months, but they never responded to mails or contact through their own website. They did respond quite fast when I made a Paypal claim though. But going that far shouldn't be necessary to get the state of your order...
20 August 2020
Unprompted review
Reply from Audio Sanctuary
Hi Snorre, yes this one was our mistake. Your order was during COVID lockdowns in the UK, we were unable to source the products at that time, and we did not see your messages on our web platform due to an core upgrade glitch. We only realised our mistake once we saw your PayPal claim. Many apologies for the inconvenience - the glitch has been corrected, and we have now cancelled and refunded your order. I hope you try our service again in the future, so we can get it right for you. All the best, and thanks. AS.
Well packaged and fast delivery
Well packaged and fast delivery. Thanks
13 August 2020
Unprompted review
Reply from Audio Sanctuary
Hi David, thanks for the 5-star rating and nice review. Glad we could be of service. All the best. AS.
Ordered a Sennheiser Charging case 1.5…
Ordered a Sennheiser Charging case 1.5 months ago. Still haven't recieved it and they aren't responding to emails. They charged me 100 pounds for it. Website is a scam
9 July 2020
Unprompted review
Reply from Audio Sanctuary
Hello Sverre. We only have one order on our system which matches the date & amount of your claim, and it is incomplete - you were never charged for the item, and it never arrived because you didn't finish the order. If you think this is incorrect please get in touch via email, or phone our showroom during business hours, and we'll investigate further. All the best, and thanks. AS.
Independent retailers work harder!
A huge thank you to Jamie and the team at Audio Sanctuary. Not only did they have fantastic demonstration facilities, but they also kept stock of the Chord Electronics Hugo TT2 and M-Scaler. Everywhere I tried had a 12 week waiting list so I was happy to travel from Sussex to hear them in person. Kudos to them for committing to the brand with such a huge stock profile. Quite rare for an independent company these days. I will be back again for a set of the Meze Empyrean in due course.
11 May 2019
Unprompted review
Reply from Audio Sanctuary
Hello Robert, many thanks for the 5-star rating and lovely review. Yes we are official retail partners for both Chord Electronics and Meze Audio, too, and love all their products. Very happy to be of service to you, and look forward to seeing you again in the future. All the best, and thanks. AS.
Genuine parts, fast delivery
Placed an order on a Friday for some Sennheiser HD 598 replacement earpads, received them on Monday! Completely genuine parts too.
7 January 2019
Unprompted review
Reply from Audio Sanctuary
Hi Ash, very glad your order arrived in good time, and happy to hear your HD 598 are back in good order again. We only supply official parts, so hope to be of service to you again in the future. All the best. AS.
Reply from Audio Sanctuary
Hello, we are very happy to hear that you appreciate our efforts. Thanks for the 5-star rating and kind words. Hope to help you again in future. All the best. AS.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.