Audien worked with me diligently as I started in the hearing aid world. I bought the Atom One, learned a lot, and through an online meeting and phone calls with a personalized service rep (Carlo aka... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I've worked with both Carlo and Allan over customer service and they were absolutely delightful to work with. Even though the hearing aids didn't work out the way we had hoped, they were very patient... See more
Company replied
Great meeting! Charissa was on time and was very patient and knowledgeable while walking me through the presentation. She answered my questions clearly and was helpful with changing the ear dome size... See more
Company replied
Rachell was able to review the information I provided and appears to have addressed the issues. She stated I would receive confirmation regarding my refund within 2 days. I was unaware that I would... See more
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Company details
About Audien Hearing
Written by the company
Audien Hearing sells rechargeable hearing aids online at the most affordable prices on the market.
START HEARING NOW
VIEW SUPPORT MATERIAL
Audien Hearing
Written by the company
- Hearing For Everyone® Starting at $98/Pair
- Audien Hearing is proud to offer the most affordable hearing devices on the market, with our best-selling Atom Series starting at only $98/pair. Audien offers customers a 45 day money back guarantee on all purchases, plus a 1 year warranty and lifetime support.
Our Satisfaction Guarantee
Try It Risk Free 45 Days - "Love It" Or Your Money Back!
At Audien, we're proud to provide our customers a 45 day money back guarantee on all purchases. There shouldn't be any pressure to try a new pair of hearing aids... and with us, there isn't any! Order any hearing aid risk free and if you don't love it, send it back for a full refund.
Contact info
7350 E Evans Rd Bldg B, 85260, Scottsdale, United States
- (205) 255-1112
- support@audienhearing.com
- audienhearing.com
4.6
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Allan at Audien Hearing
Allan, the rep I dealt with was informative, helpful, and resolved my issue within 24 hours. Thank You!
25 August 2026
Unprompted review
Reply from Audien Hearing
Hello Carey,
Getting your concern resolved within a day is exactly the kind of support we aim to provide. We are glad Allan gave you clear information, stayed on top of the issue, and helped bring everything to a resolution so quickly.
We’ll be sure to pass your recognition along to Allan. Thank you for taking the time to share your experience!
Warm regards,
Specialized Care Team
Audien Hearing
Poor construction and policy
The first pair I received wouldn't connect to phone. Had to send back, they replaced and I bought insurance. Second pair the wire broke within a month, flimsy construction. I had a different companies for 5 yrs never had an issue. Plus I constantly had to reboot to get them to connect and I tried all fixes they told me about but they constantly screeched. When I called they said insurance would replace but would cost me $169. What a ripoff! I had to get angry and yell to get the 45 days warranty.
24 August 2026
Unprompted review
Reply from Audien Hearing
Hi Debra,
Thank you for taking the time to share your experience with us. I understand how frustrating it must be to encounter repeated concerns after already going through the replacement process and trying the recommended troubleshooting steps. We appreciate you bringing this to our attention and allowing us to review your situation.
I would also like to clarify that if the concern is related to a potential manufacturing defect, there is no replacement fee under our standard warranty process. The hearing aids would need to be returned so our Quality Team can inspect and evaluate them. If the evaluation confirms a manufacturing defect covered under the warranty, we will arrange a replacement accordingly.
We would be happy to review your order and help determine the appropriate next step. Please share your order number or confirm your details through this platform, and a member of our Specialized Care Team will reach out to assist you with troubleshooting, a warranty evaluation, or the return process, depending on your situation.
Thank you again for sharing your feedback. We appreciate the opportunity to assist you and work toward the best available resolution.
Warm regards,
Specialized Care Team
Audien Hearing
Explained very clearly
Explained very clearly the answer to my question
24 August 2026
Unprompted review
Reply from Audien Hearing
Hello Ben,
Clear communication can make all the difference, and we are glad your question was answered in a way that was easy to understand. We appreciate you recognizing the effort that went into making sure you had the information you needed.
Thank you for choosing Audien Hearing!
Warm regards,
Specialized Care Team
Audien Hearing
Very helpful answer all of my questions…
Very helpful answer all of my questions and I had a lot of them I would give a10o. Her help you need more people like her
24 August 2026
Unprompted review
Reply from Audien Hearing
Hello Craig,
A “100” rating says it all! We love knowing that no matter how many questions you had, our representative gave each one the time and attention it deserved. Your recognition of her outstanding support is a compliment we will be proud to share with the team.
We appreciate your enthusiastic feedback and your confidence in Audien Hearing!
Warm regards,
Specialized Care Team
Audien Hearing
Rachel did a great job attending to my…
Rachel did a great job attending to my concerns
24 August 2026
Unprompted review
Reply from Audien Hearing
Hello Bill,
It is great to know Rachel gave your concerns the attention they deserved and made sure you felt properly supported. Her care and attentiveness are qualities we truly value.
We will gladly pass your kind words along to Rachel. Thank you for choosing Audien Hearing!
Warm regards,
Specialized Care Team
Audien Hearing
Reply from Audien Hearing
Hello Nancy,
Glad to know our team was able to make things easier for you. Your positive feedback is a wonderful encouragement to the people who work hard to provide thoughtful support every day.
Thank you for choosing Audien Hearing!
Warm regards,
Specialized Care Team
Audien Hearing
go support team.
24 August 2026
Unprompted review
Reply from Audien Hearing
Hello Anthony,
Short, sweet, and greatly appreciated! We are happy our Support Team earned your approval. Your encouragement means a lot to everyone working behind the scenes to help our customers.
Thanks for cheering on the team!
Warm regards,
Specialized Care Team
Audien Hearing
Very good customer service!
Very good customer service!! Ro was very helpful!
22 August 2026
Unprompted review
Reply from Audien Hearing
Hi Donna,
We love hearing that Ro made your experience a positive one. Sometimes a helpful conversation with someone who is attentive and ready to assist is all it takes to make getting support feel easy and stress-free.
We truly appreciate you taking a moment to recognize Ro. Your kind words are a great reflection of the care she brings to her conversations with customers, and we will be happy to pass your feedback along to her.
Warm regards,
Specialized Care Team
Audien Hearing
Charissa we exceptionally helpful
Charissa we exceptionally helpful. I very much recommend her!!!
21 August 2026
Unprompted review
Reply from Audien Hearing
Hi John,
It is wonderful to know that Charissa made such a strong impression on you. Her willingness to help and the care she brings to each interaction clearly stood out, and we are delighted that you felt confident recommending her.
A recommendation like yours is a meaningful compliment because it reflects not only that your concern was handled, but that you genuinely felt well supported along the way. We will be sure Charissa knows how highly you regard her service.
Warm regards,
Specialized Care Team
Audien Hearing
Buy elehear. Audian hearing has a crummy return policy for failed hearing aid
Had to threaten bad maps review to actually get a responsive person. Your return policy is broken. I would never recommend your hearing aids. In fact I bought elehear and love them. Audian absolutely sucks! Stay away from them and their bs responce customer care team! They sent replacements.. Finally. I threw them in a drawer and use my amazing elehear aids
4 August 2026
Unprompted review
Reply from Audien Hearing
Hi Kevin,
Thank you for taking the time to share your experience with us. We appreciate you being candid about your concerns and understand how important it is to have the right support when a hearing aid does not meet your needs.
We’re glad to hear that you’ve found a hearing solution that works well for you. We also appreciate your feedback regarding our return process and customer support.
One of our Care Specialists will be reaching out to review your order and the concerns with your hearing aids and assist you with a replacement to help provide a better solution.
Thank you again for giving us the opportunity to review your experience and assist you.
Warm regards,
Specialized Care Team
Audien Hearing
Audien Atom has been spamming me for…
Audien Atom has been spamming me for months. They are in violation of every provision in the Can Spam Act. I have sent them 18 emails and they just keep promising they will stop, but even after 8 months they still have not.
21 August 2026
Unprompted review
Reply from Audien Hearing
Hi Carol,
Thank you for reaching out and for taking the time to share what has been happening. We hear your concerns about the emails you’ve been receiving and appreciate you bringing this to our attention.
We’d like to look into this personally and review your account and previous communications to better understand what happened and help address it.
Please provide your order number or order details associated with the email address receiving the messages so we can locate your account and review this further.
Thank you for giving us the opportunity to look into this for you.
Warm regards,
Specialized Care Team
Audien Hearing
Only wore twice
Only wore twice. Knew immediately they were not for me. I am a Veteran OTC hearing aid user. Contacted Audien within a week of receipt. They refuse to give me instructions on how to return and get a refund unless I spend 30+ minutes with an audio guy to try to address the problem. What a waste of my precious time ($100 please). This has to be illegal. Write to the company. Request return and refund within the refund window. Get denied unless I talk to someone. Sounds like blackmail.
8/21/2026 Audien now states I can return .
Order number 1529001. Kindly and compassionately send me instructions as well as adequate compensation for the time and hassle to get a product returned that I made very clear that I don’t want. Requested within the time restraint. Legit. Simple. Should have been.
You owe me $$$
19 August 2026
Unprompted review
Reply from Audien Hearing
Hi Linnie,
Thank you for sharing your experience with us. We understand your concern, especially since you only wore the hearing aids twice and contacted us shortly after receiving them. We also appreciate that you have previous experience with OTC hearing aids and may already know what works best for you.
We want to share with you that our Hearing Specialist appointments are completely free of charge and are offered as an opportunity to better understand your experience, answer questions, and explore solutions that may help. However, a specialist appointment is not required if you simply wish to proceed with a return and refund.
To initiate a return, we do require a live call with one of our representatives so we can verify the request and provide the proper return instructions. Please share your order number or confirm your details through this platform, and a member of our Specialized Care Team will be happy to assist you.
Thank you again for bringing this to our attention. We appreciate the opportunity to help make the process as clear and straightforward as possible.
Warm regards,
Specialized Care Team
Audien Hearing
Shipping Issue
I just had a call with customer support at Audience. They helped me get hearing aid performance back to new. Additionally, they suggested a follow up to determine if the device needs free replacement. I still can’t hear my car’s turn signal, but don’t need to tell my wife to stop mumbling.
This is my one week update, changing my review from 5 stars to three. I did call back on 8/21/2026 to arrange for replacement hearing aids. I was told that they would be shipped to my home in Puerto Rico. Unfortunately, they are being shipped to my son's home in Pennsylvania. As he will be visiting me when they arrive, it will be at least a month before I get my replacement hearing aids. If I hadn't been told that there would be no problem shipping to Puerto Rico, as I was told with maintenance kits, I would not be as upset.
20 August 2026
Unprompted review
Reply from Audien Hearing
Hi Arthur,
We are glad to hear that your conversation with our support team helped bring your hearing aid performance back to where it should be. It is also great that a follow-up was arranged to make sure the device is performing properly and to determine whether a replacement may be needed under your coverage.
And we certainly won’t tell your wife about the mumbling! We appreciate your great sense of humor and are happy that you received thorough support while working through the issue. We hope your follow-up gives you even more clarity and gets you back to enjoying the sounds you may have been missing.
Warm regards,
Specialized Care Team
Audien Hearing
Atom X - Not Quite There Yet! :-(
I took advantage of the Trade In discount to purchase the Atom X hearing aids. I had tried the Atom One's a couple years ago and they did not help me, so after researching the new Atom X features, I was excited to give them a try. So I ordered them, getting an $82 discount for sending in the old ones. I liked the fact that the X's had various modes, with bluetooth connectivity to control the volume and mode selection, as well as streaming music and phone connectivity. Took a long time to receive them, they supposedly had issues with their system right after I placed my order. When I received them, every time I tried to use them, one or the other bud would disconnect from the case, rendering the control I wanted useless. When I had my video consultation, they instructed me on the re-pairing process, which was a pain since one or the other bud was constantly dropping. The streaming was not great, cheaper earbuds were much better, and the call quality was a 5 out of 10. Also, I had mild hearing loss in one ear, so these did little to correct it, only made everything sound "tinny". I decided to return them well before the 45 day trial period, and like another reviewer stated, I had to do another video call. The person I was on the call with admitted that their engineers are working on the bluetooth problem. I asked about the amount of credit I would get and he told me that I would get the full price back, which includes the value of the trade-ins I sent back. When Customer Service emailed me they told me that I would only get the discounted price refunded less shipping. I questioned that as I expected to get either the trade-ins back or the amount they gave me, and they refused saying the trade-ins were "final", which makes no sense. So, my advice is, wait until they perfect the bluetooth before you buy them, and if you aren't sure if you are keeping them, do not do the trade-in deal, just sell the old ones on ebay or something. To summarize, they are great at marketing their product, the product itself is OK, but not quite there yet, and once you decide that they aren't for you, the customer service does a 180 and becomes very cold and not helpful. Be careful!!!
Regarding the Audien response. Unless someone is willing to credit me for the trade in Atom One’s, there is no reason for anyone to reach out. It sounds like the response was written by AI and was intended to give the appearance of concern, but the bottom line is the policy is not clear when you place the order, and stating it after the fact does not help. Still no definitive comment about the poor Bluetooth connectivity, they should fix that problem before taking more orders. If my Apple AirPods Pro 3’s can stay connected perfectly literally all day, costing much less than the Atom X’s why can’t Audien make it work?
3 August 2026
Unprompted review
Reply from Audien Hearing
Hi Greg,
Thank you for taking the time to share such detailed feedback about your Atom X experience. We appreciate you giving the product a genuine opportunity and explaining your concerns with the Bluetooth connectivity, streaming, call quality, and sound profile.
We also understand your concern regarding the refund and the trade-in credit. We want to make sure the details are clearly reviewed and that you receive accurate information regarding the amount eligible for refund.
The video appointment is an important part of our process because it allows our team to review the hearing aids directly, document the concerns, and confirm the appropriate next steps for your return.
One of our Care Specialists will be reaching out to review your refund directly, clarify the trade-in terms, and assist with your return request.
Please provide your order number or order details associated with the email address receiving the messages so we can locate your account and review this further.
Thank you again for your patience and for giving us the opportunity to assist you.
Warm regards,
Specialized Care Team
Audien Hearing
Helpful Representative
The customer service representative was friendly and
helpful. I think she was able to solve my problem.
21 August 2026
Unprompted review
Reply from Audien Hearing
Hi Susan,
We are glad to hear that your conversation with our representative was both friendly and helpful. It is especially encouraging to know that the troubleshooting and guidance provided appear to have resolved the issue you were experiencing.
Sometimes getting the right support means having someone who takes the time to listen and work through the concern with you. We appreciate you sharing your experience and are happy that you felt well assisted throughout the conversation.
Warm regards,
Specialized Care Team
Audien Hearing
Excellent experience
The rep was very helpful with my onboarding call. She was very thorough and answered all of my questions. The was an excellent experience.
20 August 2026
Unprompted review
Reply from Audien Hearing
Hi L.B.,
We are so glad your onboarding call got you off to such a great start. Having someone take the time to go through everything carefully and answer all your questions can make those first steps with a new hearing aid feel much more comfortable.
It is wonderful to know that you found the experience thorough, helpful, and genuinely positive. We appreciate you sharing your feedback, and we hope you continue feeling confident and comfortable as you get familiar with your hearing aids.
Warm regards,
Specialized Care Team
Audien Hearing
Allen was amazing in explanation and…
Allen was amazing in explanation and more importantly listening to me try to explain what I needed for my father. He has had such a bad experience with hearing aids. Very professional and yet he took a lot of time speaking with me. He put faith back in customer service.
16 July 2026
Unprompted review
Reply from Audien Hearing
Hi Renea,
This is such a meaningful review, especially knowing that Allen took the time to understand what you were trying to explain about your father rather than simply rushing through the conversation. We understand that finding the right hearing support can be especially important when someone has already had a difficult experience, so having a professional who genuinely listens can make a tremendous difference.
We are incredibly glad Allen was able to give you the time, patience, and reassurance you needed. Hearing that he helped restore your faith in customer service is one of the most powerful compliments we could receive. Your trust means a great deal to our team, and we will make sure Allen knows how much his approach meant to you.
Warm regards,
Specialized Care Team
Audien Hearing
Carlos was very helpful and thorough.
Carlos was very helpful and thorough. We went through several system checks for the right aide. He was very patient with me, experienced and walked me though every step of the way. I would definitely recommend Carlo and your company to my friends and family. I was very satisfied with the outcome of my call.
20 August 2026
Unprompted review
Reply from Audien Hearing
Hi Laurie,
It is wonderful to hear that Carlos stayed with you through each of the system checks and made sure every step was properly covered. Troubleshooting can sometimes take several attempts, so his patience and experience clearly helped make the process feel much easier and more reassuring.
Your recommendation to your friends and family is an incredible compliment. We are especially pleased that you were satisfied with the outcome and felt confident in the support you received throughout the call. We will be sure Carlos knows how much his dedication was appreciated.
Warm regards,
Specialized Care Team
Audien Hearing
She was listening and very helpful.
She was listening and very helpful.
19 August 2026
Unprompted review
Reply from Audien Hearing
Hi John,
Sometimes the simplest things can make the biggest difference, and being truly listened to is one of them. We are glad our representative took the time to hear your concerns and provide the assistance you needed without making the conversation feel rushed.
It is wonderful to know that her attentiveness and helpful approach stood out to you. Your brief but meaningful feedback is a great reminder that good customer service starts with listening.
Warm regards,
Specialized Care Team
Audien Hearing
What’s not to like about shopping at SAFEWAY
What’s not to like about shopping online with SAFEWAY? My selected items are brought to my residence promptly, in pristine condition, and carefully placed by the front door each and every time without fail. THANK YOU KINDLY.
18 August 2026
Unprompted review
Reply from Audien Hearing
Hello John,
It is wonderful to hear that your Safeway deliveries have been consistently reliable and convenient. Knowing your orders arrive promptly, in excellent condition, and are carefully placed where you expect them is exactly the kind of dependable service customers value.
Thank you for taking the time to share your appreciation!
Warm regards,
Specialized Care Team
Audien Hearing
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