The process of shipping my collectible chair from Italy to Sweden was super efficient. The estimate on hammer price was very much in line with final sale price. Following the sale a clerical mistake m... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Customer support: top notch, haven't had as good an experience in a long time (thanks, Jakob!) Platform is good and works well, quite some interesting stuff Shipping is a bit of a sore point - f... See more
Company replied
I bought a 1946 Levin Model 62 parlour guitar from Kalmar Auktionsverk via Auctionet, and it's a beauty. I was a bit worried, as it's always a risk buying a guitar at auction, but the action is... See more
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I have now bought several items on the site. I live in the vicinity of the auctionhouses where i won auctions (80-300km). I cant really tell why it has to take on average 3 weeks to deliver my pack... See more
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Company details
Written by the company
Auctionet: The Destination for Valued Objects. Auctionet connects you with curated objects from trusted auction houses across Europe. We are not just a marketplace for online auctions, but a destination where art collectors, design lovers, and passionate treasure hunters meet in search of their next unique find. Every day brings a fresh landscape of opportunity at Auctionet, where thousands of unique objects are given new life in the hands of new owners. ** We ensure your journey is secure and seamless all the way from your first bid to delivery at your doorstep. With transparent condition reports, expert valuations, detailed photos and reliable global shipping, you can bid with confidence. Whether you’re furnishing a home, building a collection, or simply browsing, Auctionet is your trusted destination for auctions.
Contact info
Grev Turegatan 44, 114 38, Stockholm, Sweden
- 0855 769 575
- support@auctionet.com
- auctionet.com/sv
3.6
Average
1K reviews
Replied to 98% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Easy to contact and a very service…
Easy to contact and a very service minded Jeanette 👍🏻 I give you 10 of 10 🌟
29 April 2025
Unprompted review
Reply from Auctionet
Hi Lena, Thank you for your kind words. We will pass your feedback on internally.
Friendly support desk
Friendly support desk. Clear and easy-to-follow intructions for payment and freight options.
29 April 2025
Unprompted review
Reply from Auctionet
Hi Hans!
Thank you! We're glad the process was clear and our team could help.
We are happy to have you as a customer ⭐
After winning multiple auctions from…
After winning multiple auctions from the same place I had to contact support in order to combine them together.
Julia from support was super-duper nice and prompt helping me with reducing the transport fees and combining the won lots.
29 April 2025
Unprompted review
Reply from Auctionet
Hi Ovidiu!
Thank you so much for your lovely review!
We're delighted to hear that we were able to assist you quickly and as requested, combine your items for transport.
We truly appreciate your support and look forward to assisting you again!
I wish I’d have read the reviews before…
I wish I’d have read the reviews before using these bunch of shysters. Bid on an item after I’d won it, 50% went on the bill for payment in krone. The a quote of 6-8 week and a delivery cost of £67. Steer clear of these rip off artists. I’m going to cut my losses and leave the item in Sweden.
22 April 2025
Unprompted review
Reply from Auctionet
Hi Wayne,
Thank you for your feedback!
We aim for transparency with fees and shipping and the information is available to customers prior to bidding. We offer environmentally friendly packaging and we have expanded our options for local transports within the UK.
Please reach out to our support team—we’d like to help if we can!
Great auction experience
Great auction platform that I can trust! Most of the items from this platform is authentic and I can trust this platform.
20 April 2025
Unprompted review
Reply from Auctionet
Hello David Thank you for your feedback, we are very happy to hear that you are satisfied with us at Auctionet.
Fantastic support and prompt customer…
Fantastic support and prompt customer service. Highly recommend! Thank you Emma!
24 April 2025
Unprompted review
Reply from Auctionet
Hi Josh!
Thank you so much for your kind words! Emma will be especially happy to know she made a positive impact. We truly appreciate your review!
Quick, kindly and professional support!
Needed transport for a large mirror and got a quick and easy support! Very satisfied🌟
22 April 2025
Unprompted review
Reply from Auctionet
Hi Sara, Thank you for your nice feedback. Glad you are satisfied with Auctionet.
Auctionet is a reliable company
Auctionet is a reliable company. You get the bought items quickly. I have only experienced a problem, the porcelain breaks, it is not well packed .
28 March 2025
Unprompted review
Reply from Auctionet
Hi Art!
Thank you for taking the time to share your experience.
Glad to hear you've found Auctionet reliable and efficient!
Our packing material is environmentally friendly and we do our best to pack items carefully, we appreciate the feedback and will take this into account!
Nice respond when I wanted to withdraw…
Nice respond when I wanted to withdraw a buy that went wrong.
No problem at all.
15 April 2025
Unprompted review
Reply from Auctionet
Thank you very much for your great feedback!
Prompt and friendly response when…
Prompt and friendly response when contacting customer services.
14 April 2025
Unprompted review
Reply from Auctionet
Thank you very much for your great feedback! and that we were able to help you in the best possible way during your contact with Auctionet.
I had made an incorrect purchase but…
I had made an incorrect purchase but received good help to sort it out. Very accommodating and nice treatment from the staff.
8 April 2025
Unprompted review
Reply from Auctionet
Hi Tue. Thank you very much for your great feedback! and that we were able to help you in the best possible way during your contact with Auctionet.
PROBLEMS WITH TRANSPORT TO THE UK
The site is amazing with many interesting items to buy from across Europe. The transport costs to the UK however are extremely high for no apparent reason. I purchased an extremely large 19th century painting with a delicate gilt frame from an auction house in Sweden and paid a lot of money for it to be delivered to one of Auctionet's hubs in Andover. When I went to collect it, I was horrified to discover that the painting had been transported with absolutely no bubble wrap or boxing to protect it. My complaint to customer services was not dealt with satisfactorily and subsequent emails have been ignored. As a result I don't trust the transport of purchases to be safe.
19 March 2025
Unprompted review
Reply from Auctionet
Hi Jonathan!
Thank you for your feedback!
The prices for our deliveries vary depending on many different factors such as size, fragility, value of the item, weight, distance. All items are packed in recycled and environmentally friendly packaging during transport, when the items arrive to the collection hubs the packaging is removed.
If you'd like to discuss this further you are welcome to get back to us. We are happy to help with any other questions you might have.
Again, thank you for submitting a review!
The most painful and extortionist buying process!
Not a first-time Auctionet buyer. But it may very well be my last.
I purchased a desk around 2 months ago. I paid around 350 euros for the desk and 350 euros for transport. After weeks of not hearing about the delivery and many follow-ups they told me that the desk was damaged (completely broken) in transport and is still at the location.
Let me preface by saying that I absolutely love this desk, as it's exactly the size/style I have been looking for, which is why I've been making such an effort. But things continued to go downhill from there.
1- The item was apparently already broken and repaired once, which they failed to disclose in the item description. The entire desk was held together with one screw. They were probably hoping that it would break AFTER a customer picked it up or after it was delivered.
2- I offered that they could take the time to repair it themselves and then send it to me or cover the cost of repair. I sent them all the quotes I received.
3- They refused to repair it, pay for the repair, or send it to me broken. They did not want to trouble themselves with honoring the order and confirmed in writing that they would be throwing it in the trash.
4- In my last attempt at trying to get my desk, I then went on to find my own collection and transport options to pick up the item.
5- They then had the audacity to ask for 250 euros to sell their "trash" to me? I have to pay 400 euros for my own transport, 700-900 euros to restore the desk, and now Auctionet would also like 250 euros for an item they refused to repair, refused to send, and consider trash?
6- To make matters even worse, they are now flat out refusing to let me collect my desk under any circumstances, and insist that they prefer to throw it out.
Have some shame. It's free.
27 March 2025
Unprompted review
Reply from Auctionet
Thank you for your feedback and we sincerely apologise for the problems you've experienced. We understand your frustration with the damaged desk, the lack of communication and the additional charges. We didn't live up to your expectations and for that we are truly sorry!
As this also concerns the auction house, please contact them directly for your feedback to reach them. You are welcome to contact us at support@auctionet.com to discuss how we can make things right.
Again, we apologise for the inconvenience and appreciate your feedback.
Fast reactions
Fast reactions, helpful approach, good communication, professionalism in every inch, recommended :)
26 March 2025
Unprompted review
Reply from Auctionet
Thank you Maciek for your kind feedback! We are happy to hear that our services meet your expectations. We are glad to have you as a customer.
The delivery options are horrible
The delivery options are horrible. You end up paying +100 euros for delivery, only to find out that opening hours to pickup location is weekdays only, during work hours (9-12), so you end up to take vacation for this order. The company should really fix their customer service in terms of delivery. Horribe customer experience.
23 March 2025
Unprompted review
Reply from Auctionet
Hi! Thank you for your feedback! We understand that our shipping prices may be perceived as higher compared to traditional logistics companies, private marketplaces or e-tailers who ship goods directly from warehouses. Unlike these operators, we at Auctionet Logistics do not handle our own goods, but use carriers who collect items from the auction houses, pack and transport them further – either to a drop-off point or a packing center for onward shipment with another carrier. Please contact us at support@auctionet.com if you have any further questions!
Great service and responsiveness
Great service and people who respond to your questions and issues.
18 March 2025
Unprompted review
Reply from Auctionet
Hi Holly! Thanks for your nice response. Great to hear!
I don’t like how high the fees are the…
I don’t like how high the fees are the especially the transport fees sometimes upp to almost 100£ for clothes in the same country as the buyer
7 March 2025
Unprompted review
Reply from Auctionet
Hello! Thank you for your feedback! We understand that our transport prices may be perceived as higher compared to traditional logistics companies, private sale marketplaces or e-retailers who send goods directly from stock. Unlike these operators, we at Auctionet Logistics do not handle our own goods, but we use carriers who collect items from the auction houses, pack them and transport them onwards - either to a delivery point or a packing centre for onward shipment with another freight forwarder. Please feel free to contact us at support@auctionet.com if you have any further questions!
Excellent service-i want to thank Miss…
Excellent service-i want to thank Miss Julia
6 March 2025
Unprompted review
Reply from Auctionet
Dear Georgios! Thank you so much for your kind response! We are truly happy for that!
No problems to return defectives goods…
No problems to return defectives goods and pay
the goods in full when you are not happy what you got.
THANK YOU
4 March 2025
Unprompted review
Reply from Auctionet
Dear Peter! Thank you for your kind feedback. Truly appreciated!
Bought a painting for £800
Bought a painting for £800, another £300 in buyers fees followed by "admin and shipping" leaving the total at £1,400. At this cost, the painting is also not even shipped to my home (that's another 200) but is to be collected at a countrywise warehouse. Would not recommend
27 February 2025
Unprompted review
Reply from Auctionet
Dear David, Thanks for your feedback! The fees charged by auction houses are intended to cover their extensive work, including authentication, cataloguing, photography and inventory management. We understand that our transport prices may be perceived as higher in comparison to traditional logistics companies, private sale marketplaces or e-retailers who send goods directly from stock. Unlike these operators, we at Auctionet Logistics do not handle our own goods, but we use carriers who collect items from the auction houses, pack them and transport them onwards - either to a delivery point or a packing centre for onward shipping with another carrier. Please feel free to contact us at support@auctionet.com if you have any further questions!
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