Auctionet Reviews 1,106

They lie about the shipping pricing on the website until after you've purchased and 15 days later, €400 spent on shipping and they still haven't shipped the item or provided tracking

Very friendly, helpful and respectful.

AVOID! BUYER PAYS PROVISION NOT THE SELLER. WON UNUSED GULDI, 380+ SEK FOR SHIPPING WHICH IS EXTREMELY HIGH BUT THOUGHT IT WOULD STILL BE UNDER MY BUDGET WITH THE AMOUNT OF WINNIBG BID. BUT DURING PAYMENT PROCESS 25% PROVISION FEE PLUS ANOTHER SMALL FEE FOR WHATEVER SERVICE ARE ADDED SO I HAD TO PAY ABOUT 700 SEK JUST FOR SHIPPING AND PROVISION PLUS WINNING BID OF ABOUT 1400 SEK. THE TOTAL AMOUNT IS WAY ABOVE MY BUDGET BUT IM FORCE TO PAY THOUGH I WANT TO CANCEL EVERYTHING. TRADERA IS MUCH BETTER YOU PAY THE WINNING BID AND REASONABLE SHIPPING WHICH COST A FRACTION OF 385 SEK. FIRST AND LAST TIME TO USE AUCTIONET. NEVER AGAIN!

5 stars for Auctionet. A responsible and reliable marketplace. I encountered some problems with the transport of the item I had purchased - Auctionet solved the problem and handled this case exceptionally well.

I recently created an account and also asked for a condition report of an artwork. I received helpful responses both in the account creation and in-depth detail for the condition report. Many thanks!

I bought 3 stoneplates, hevy ones, and it was an unusuall and complicated transport.
I asked for support and it was solved within a couple of days, at a resonable cost.
Excellent service.

I’ve been buying from Auctionet for a while now, and every single experience has been perfect. The team is always professional, kind and incredibly helpful — everything I’ve purchased has arrived looking even more beautiful than shown in the photos.

A special thank you to Marcus, who went above and beyond to assist me with shipping and storage, making every process super stress-free.

Auctionet truly sets the standard for trust and quality in the antique world — from the communication to the curation, it’s consistently excellent. Highly recommended!

Melissa

I am extremely satisfied!
I am buying from auctions the last 23 years, just a month ago I discovered AUCTIONET.
Less fees, more care for clients!!

A great website and super service!

The auction really messed up the delivery. They may not deliver your goods because they choose a poor service, no one will contact you, and if you do not pay for delivery again, they will confiscate it in accordance with certain Swedish laws that you will not understand. It is useless to correspond with them, their feedback is rude, and they do not want to communicate in a friendly manner! They only threaten you with penalties and confiscation, as they are clearly not interested in solving your problem. If you are planning any purchase and do not live in Sweden, consider the risks.

Omge I got in contact with the right contact person everything went really smooth.
Only missing the feedback from the selling house that the case was past on to Auctionet.

Even though it was about a complaint about an 18th Boulle-type fireplace clock - France and I initially thought they wouldn't help me because it was a "small defect", I am very happy with the solution to the problem :) my day became sunnier despite the autumn weather in the country

Incredible service, staff were lovely and very understanding people, very happy

Very helpful and professional.

I have bought 3 items from auctionet. Everything went fine with thefirst 2 items. The 3rd item - a lamp bought for more than 6000sek(700 euroes) - is still not delivered. Even though it was picked up at the auctionhouse 6th of october. At the same time I have not received any messages concerning the delay (?) - nothing at all. Have tried to write and call, but still have had no answer.

Status 24.10: This morning I get an email, saying they will contact the tranportportteam in order to find out where my lamp is, and get back to me "as soon as I can".

Status d.29.10:Finally got an update. It seems like the lamp is more difficult to send than I thought, and because of this it takes longer

The item was as informed and packed well enough, but the delivery was unacceptably slow: it was sent only after I had to ask why I was not given a tracking code as normally is, a whole three weeks after the auction (and I even did not get any answer to my query, only a machine-generated note on delivery). My earlier experiences with Auctionet are immaculate, so this one was a most surprising one and hopefully a rare exception.

My account had been blocked.
The team responded immediately.
John from the support team was most helpful and proactive. Sent the message late Sun. Monday morning the account was back on track.
Great experience

I received a broken piece, no response from Auctionet after various mails and calls. You cannot position yourself in the first league price-wise and then have this awkwardly bad customer service. What a pity! Not recommended.

14.10.2025: Auctionet Support reached out and offered 120£ compensation for a broken frame that easily costs 400–500£ to replace. Which kind of art auction plattform excludes frames and does not mention this explicitly upfront? What do you insure the transportation for?!

Unfortunately, I had to regret a minor purchase of a book from Auctionet.
Everything was handled fast and profesional from Auctionets side within 20 hours.
It's highly appreciated.
Thank You!