You can't get these people on the phone for love nor money which is disconcerting but we did order a late model 2nd hand Samsung phone despite and we were not disapointed. It was all it was said to b... See more
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Review summary
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Based on these reviews
The order came in good condition overall, however: The screen has two minor scratches, nothing big but not pristine. The Oled display has some noticeable burn in of non IOS ui elements (main... See more
Console was delivered as expected and in good condition. It was soft modded upon arrival which I wasn't expecting but I'm fine with. Sticker residue still on the back of the console which gets annoyin... See more
You did well in sorting out the missing invoice and I would have given you 5 stars for outstanding service. The only thing that dropped the score was the ongoing failure to enter the GPU purchase in... See more
Company details
Written by the company
CeX is Australia's largest second-hand electronics and entertainment specialist with 600+ stores Worldwide. Buy, sell and exchange a range of phones, games, consoles, laptops, tablets, computers, electronics & gadgets for cash or CeX vouchers. With a free 5-year warranty on most products sold, CeX has served tech enthusiasts the latest and greatest in the world’s tech for decades. You can also donate your unwanted games and gadgets to charity. To see our full online returns policy visit webuy.com or to contact customer services visit webuy.com/support
Contact info
4.1
Great
26K reviews
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- Most important Trust -- they have…
- Most important Trust -- they have physical stores locally
- Great pricing
- Good product
- Excellent service delivered well in time
- Easy to order
- Very smooth
- If the company do this regularly I see them being one of the largest supplier in Australia
14 April 2026
Great!!!!!!!!!!!
13 April 2026
I can’t tell the difference between…
I can’t tell the difference between this or a new one. Very happy
31 March 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Not Satisfactory
Naa, Just 70% battery health for a Grade B condition. Whats the difference between Grade B and C then. Significant marks were also seen on the watch. Definitely not B grade - tried to fool customers with that. In this case pay $20 extra and order from Reeblo or other refurb selling stores. Not recommended at all.
14 April 2026
Reply from CeX/Webuy - Australia
Hi Prerna,
Thank you for your review. I am sorry to hear that the item did not meet your expectations.
For B grade items, these are expected to be in good condition, but not necessarily in near perfect or mint condition. There can be visible signs of use such as scratches or scuffs. A grade items are the only ones expected to be in excellent cosmetic condition. All grades include the essential accessories required for the product to function, though the original box is not guaranteed.
Regarding battery health, we do not set a fixed percentage when buying items. Each device is tested to ensure the battery performs consistently, without sudden drops or spikes during use or charging. Battery percentage itself is not used as a grading factor. Grading is based on cosmetic condition and included accessories.
If the battery is functioning normally, there should be no issue with day to day use. However, if you notice any irregular performance, this would be covered under our 5 year warranty and we would be happy to assist.
I see that my colleague has been in touch with you via email. Feel free to update the same thread if you have any questions or wish to discuss this matter further.
Regards,
Nikita.
Busted up DS light
Busted up DS light, screen barely held & dirty af. Was worth 30 bucks not 200. Also provided wrong charger
19 January 2026
Reply from CeX/Webuy - Australia
Dear Evie,
Thank you for your review.
I'm sorry to learn about the discrepancies highlighted with your order & please accept my apologies.
Please rest assured, that feedback has been shared with the store's management for corrective measures so such instances can be avoided going forward.
Looking at our records, I noticed you previously contacted us regarding this order wherein my colleague responded to your email advising a resolution.
In case you need any additional help, please feel free to reply to the same email thread & we'll certainly help.
Regards,
Rahul
Extremely disappointed
Extremely disappointed with the condition of the console. I purchased a 'PS4 Slim 1TB Unboxed', but it arrived covered in thick dust and dirt. It’s clear that no quality check or basic cleaning was performed before shipping. My main concern is that this lack of maintenance will lead to internal damage or overheating. I expected much better professional standards from CeX and I’m hesitant to buy here again
4 April 2026
Reply from CeX/Webuy - Australia
Hi Ian,
Thank you for taking the time to post your review.
It is always our aim to offer clean and well conditioned items to our customers. However, I am sorry to know about the condition of the console you received, and I understand your disappointment.
Rest assured, I have forwarded your feedback to the sourcing store so that they pay extra attention to the cleanliness of every product before they send it in future.
To look into this further, I've sent an email to our registered ID. Do check your junk/spam folders in case my email isn't located in your mailbox.
Regards,
Ramson.
Incorrect product and missing accessory
I received a product that did not match the description on the website. The mouse model delivered was a lower-tier version than advertised, and the wireless dongle was missing, which is an essential component for normal use.
This made the product unusable as described. To improve, product listings should clearly and accurately reflect the exact model and included accessories, and items should be checked before dispatch to ensure all required parts are included.
29 March 2026
Reply from CeX/Webuy - Australia
Hi Sairanjan,
Thank you for your review.
As per our operating procedures, items are checked before dispatch to ensure they are correct as per the order and include all essential accessories. This appears to have been missed, and we extend our apologies for this experience.
I have noticed that along with feedback forwarded to the sending store management for internal assessment, my colleague has replied to your email suggesting a solution.
Should you need further assistance with the return or have any other concerns, please write back on the same email thread and I will be happy to assist.
Regards,
Ramson.
Prompt payment
21 April 2026
the need for speed undercover wii disc…
the need for speed undercover wii disc i got a coule of months ago was unreadable after entering career mode, there was also a brown stain on the edge of the disc tray in the disc, other than that the other things ive brought have been fine
12 April 2026
Reply from CeX/Webuy - Australia
Hi Otis,
Thank you for your review and it is unfortunate that the product didn't function as intended.
Media items undergo inspection from our end and in case of any issues upon delivery, our customers can highlight them to us so we can check and advise further.
Since you were in touch with us previously, my colleague outlined a resolution in line with our online returns policy. Feel free to reply to the same thread if you require further assistance.
Regards,
Ashwin
Always satisfied with the service at…
Always satisfied with the service at CeX. Clear and easy 👍
7 April 2026
Good service
Good service, delivery arrived on time. Actual console looks top notch but it's early days. Docker it came with though has dirt on it and I personally don't think it's the quality you expect from a boxed item.
10 April 2026
Got everything I ordered on time…
Got everything I ordered on time however the controller isn’t working fully
30 March 2026
Reply from CeX/Webuy - Australia
Hi Joseph,
Thank you for your review, and I’m sorry to know that your recent purchase did not go as expected.
To assist in resolving the matter, please return the item either to your nearest store or by post to our warehouse using the provided returns label. Further information about our returns process can be found at the following link: https://tinyurl.com/bdd47yvs
If you would like to discuss this further or need any additional information, please feel free to get back to us on the existing email thread with your registered email address, and I’ll be happy to assist you further.
Regards,
Viraj.
Fault battery!!
I purchased a smart watch online and when I got it I realised that the battery is running out every day which meant that the connection off the purchase wasn’t as the mentioned at grade A mint !!
Not happy at all
13 April 2026
Reply from CeX/Webuy - Australia
Hi Mike,
Thank you for reviewing us on Trustpilot and I’m sorry to know that your recent purchase did not go as expected.
In line with our business model, we have established testing procedures requiring all hardware items to be tested to ensure proper functionality. Regrettably, due to a human oversight, it appears your item was missed during this check.
To assist in resolving the matter, please return the item either to your nearest store or by post to our warehouse using the provided returns label. Further information about our returns process can be found at the following link: https://tinyurl.com/bdd47yvs
If you would like to discuss this further or need any additional information, please feel free contact us via the support page on the CeX website (au.webuy.com) with the subject line “TP Fault battery”. Once we receive your message, I will be happy to assist accordingly.
Regards,
Viraj.
Thanks for all the games I’ve paid for…
Thanks for all the games I’ve paid for nothing that’s it
29 March 2026
Product came very fast
Product came very fast, works perfectly, basically a brand new product. Very happy
30 March 2026
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