I’m glad I only ordered the sample packs of the protein water. I was really hopeful that these would be nice but they were just far too sweet and left a gritty/powdery feel to my mouth as an aftertast... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Purchasing products online is easy, however the price of your protein is becoming too expensive. Have also started purchasing protein powder from other companies, as their prices are a little lower.
Company replied
Ordered a chocolate peanut butter flavoured protein, tastes like chalk powder however vanilla seems to be a good choice
Company replied
I ordered a few flavours of the impact whey isolate protein and a few flavours of the drops. The chocolate peanut butter has a bitter aftertaste that I would never expect but the other flavours are ni... See more
Company replied
Company details
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Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Northwich, United States
- au.myprotein.com
3.4
Average
8K reviews
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My protein powder price increased from…
My protein powder price increased from $80 for two kilos to now $115 for two kilos. That is a $35 dollar increase which is completely un acceptable. I'm a loyal customer and seeing these price hikes is not fair on the customers.
3 June 2026
Reply from Au Myprotein
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
great arrival timing and overall great…
great arrival timing and overall great product. Easy to make!
27 May 2026
Reply from Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Bad delivery
Because I pay for 3 day delivery and somehow comes in 6 bloody days. I literally live in CBD Sydney.
3 June 2026
Reply from Au Myprotein
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
It wasn’t My Protein it was the…
It wasn’t My Protein it was the carriers you use to deliver the parcels. They say, we left it in a safe place and somewhere where you can find it and it was out in the rain between the front fence and hedge so couldn’t see it. Box is saturated.
3 June 2026
Reply from Au Myprotein
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
Haven't received my refund
Haven't received my refund after a whole week of talking to customer service.
26 May 2026
Reply from Au Myprotein
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
The delivery was fast as always
The delivery was fast as always, and the products are great, hence why I keep coming back.
1 June 2026
Reply from Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Cheap and fast delivery and good…
Cheap and fast delivery and good quality clothing for the price
1 June 2026
Reply from Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Reply from Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
I haven’t tried the protein yet however…
I haven’t tried the protein yet however we placed an order on the 30th and it’s projected to arrive on the 10th. 11 days delivery is crazy to me! Thinking a weeks worth of current stock would last us- we’ve had to go buy another tub from somewhere else to tide us over. Not a great first impression/experience thus far.
30 May 2026
Reply from Au Myprotein
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
Reply from Au Myprotein
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
New to protein powder daughter gave me…
New to protein powder daughter gave me a taste of the chocolate it is so good I had imagined it to be a bad taste but I was surprised. I brought vanilla to try.
29 May 2026
Reply from Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Reply from Au Myprotein
Hi,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the delivery of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
The packets inside are also wet and…
The packets inside are also wet and there is water in the box as well. How can a delivery person leave a package outside in open when it’s raining?!
28 May 2026
Reply from Au Myprotein
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
The shipping is a joke
The shipping is a joke. Plan for 2 weeks. Another company that want to pay an absolute premium over an above for a service that should be cost plus
28 May 2026
Reply from Au Myprotein
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
I have had an excellent experience with…
I have had an excellent experience with MyProtein. Their products are high quality, reasonably priced, and available in a wide range of flavours to suit different preferences. The protein powders mix well, taste great, and provide clear nutritional information, making it easy to track daily protein intake.
I also appreciate the frequent promotions and discounts, which offer great value for money. The ordering process is straightforward, delivery has been reliable, and the products are consistently well packaged.
Overall, MyProtein is a trusted brand that combines quality, affordability, and variety. I would highly recommend it to anyone looking for reliable supplements to support their health, fitness, and recovery Goals
27 May 2026
Reply from Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Deliver service is taking too long.
27 May 2026
Reply from Au Myprotein
Hello
Thank you for leaving your review.
I am sorry to hear that on this occasion you experienced an issue with your delivery. We work closely with our courier partners to ensure a swift and simple delivery, and I do apologise that on this occasion this was not the experience you had.
I have sent you a message via your account to help resolve this matter. Please may I kindly ask you to take a look at this when you are able to do so?
Kind Regards,
Kayleigh
Very helpful and quick
3 June 2026
Unprompted review
Reply from Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Long-Term Customer Locked Out With No Resolution
As a business owner, I have been ordering from MyProtein for almost four years without issue. Unfortunately, my last several orders have been automatically cancelled, and the only explanation provided was:
“We are currently unable to ship your order as the information provided has not met our security requirements.”
I was then advised that, due to data protection regulations, they could not tell me which details had failed their security checks.
What has been most disappointing is the complete lack of support or resolution offered. I cannot place an order while logged into my long-standing account, nor am I able to check out as a guest. Despite multiple attempts to seek assistance, I was essentially told there was nothing they could do.
As a loyal customer who has spent thousands of dollars with this company over the years, it’s incredibly frustrating to be locked out of purchasing products with no explanation, no solution, and no pathway to resolve the issue. Customer service should be focused on helping customers find a resolution, not simply telling them there’s nothing that can be done.
Very disappointing experience from a company I have supported for years.
26 May 2026
Reply from Au Myprotein
Hello Louise,
We appreciate you sharing your experience and feedback. We are truly sorry to learn about the difficulties you've encountered with your recent orders and the frustration this has caused, especially as a long-standing customer. We understand how disappointing it is to face such issues without a clear resolution. We are reviewing our internal processes to prevent similar situations for our valued customers.
A message has been sent to your account.
Kind regards,
Liam
Still waiting for my order
I still did not receive my order. I should have received it Thursday 28 May, we are Tuesday 2 June. I did not get any updates since Thursday, I don’t even know what’s happening with my order. Very disappointing, especially because it is the second time.
18 May 2026
Reply from Au Myprotein
Hi,
I am truly sorry to hear your order has not arrived and for the lack of updates. We understand your frustration, especially as this has happened before.
I’ve just sent you a message. Please take a look when you have a moment.
Best Regards,
Natalia
Great whey protein isolate product the best and I’ve used it…
Great product the best and I’ve used it for many years
Not filled with sugar like so many opposition brand use
Very quick delivery and very easy ordering
Couldn’t be better
Very happy with my protein 😊
18 May 2026
Reply from Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
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