element14 Australia Reviews 

372
•
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

Element14 have to backorder much of the things they "stock". Upon querying about fairly common items stocked by all Element14's competitors you get rude short emails stating, "no stock, no quote". T... See more

Rated 1 out of 5 stars

Twice now, slow supply, doubled up Orders that took forever to sort out, and incorrect parts supplied in their most recent mishap. Spent today waiting for a courier that I was told had been booked for... See more

Rated 1 out of 5 stars

Want your order shipped same-day, as advertised? Expect an email in your just, addressed "Dear Customer" (probably why it ends up in junk - because they're too lazy to look up your name) asking you... See more

Rated 1 out of 5 stars

element14 singapore still does not deliver my order at all, since more than 4 weeks, although the components were all confirmed for maximum 5 working days since July 25, 2018. Those components wer... See more

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Company details

Verified business

Trustpilot has verified this business is registered with its local government. We’ve confirmed it maintains an online presence and shows no matches on warning or sanction lists.

Government registration: 003211345

  1. Electronics Company
  2. also in
  3. Electronics Store

Written by the company

We are a fast and reliable distributor of products and technology for electronic and industrial system design, maintenance and repair. To power your success, we provide 24/7 access to the products you need, a wide selection of services, and dedicated customer support every step of the way. We also offer • Over 1 million products in stock • Over 2,000 leading suppliers • Fast & reliable delivery • Technical support 24/5 • Fast growing Industrial product range; and much more.


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1.1

Bad

TrustScore 1 out of 5

372 reviews

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No recent history of asking for reviews

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1.1

All reviews

(372)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Reliable and fast delivery.

With such quick delivery times, I don't have to keep much in stock any more. Since I use E14 as my store room, it would be good to be able to search for what is available for overnight delivery, rather than just 'in stock' which could be 6 working days away.

15 February 2017
Unprompted review
Rated 5 out of 5 stars

Excellent service

Always my first choice, and I'm always happy with the service. Even when the parts are not available to ship I get an estimate, which is usually very accurate, as to when I can expect to receive them. The parts are always first quality and I always receive exactly what I have ordered.

Big thumbs up for Element14. Keep up the good work guys!

15 February 2017
Unprompted review
Rated 4 out of 5 stars

Good all round - pricing could be improved

Most items in stock and shipped overnight without issue, or worst case it comes from overseas within 5-7 days. Time frames are always correct.
Pricing is still generally better at their competitor, plus they have free shipping with no minimum order, although element 14 pricing is getting better

15 February 2017
Unprompted review
Rated 3 out of 5 stars

Delayed for 2 months plus

My products were delayed for 2 months over the 2016 -2017 end of year.
I had to call to chase the delivery problems. There was no indicator for time delay on the website which would of allowed me to be patient and wait. The website indicated that one element was out of stock but not how long it would take to rectify.

The lady who I spoke to was pleasant and helpful but there was a delay as mentioned in getting the product.

I ordered another "Pi" previously to this order.
It was super fast so I had something to work on and not bothered so much, If it was my first experience I would of been more annoyed.

15 February 2017
Unprompted review
Rated 4 out of 5 stars

Happy customer

Helpful staff, good product range and delivery of goods from the local store was prompt.

15 February 2017
Unprompted review
Rated 5 out of 5 stars

Very good, super quick delivery

I have ordered several times from Element14 and found them to be very prompt in keeping you informed regarding delivery. The delivery was also very quick. Next day delivery basically.
Element14 have a very wide product range, there's so much choice

15 February 2017
Unprompted review
Rated 3 out of 5 stars

Logical

Received half order. Had been back ordered. Why not wait and send all at once or ask if this would be best. Saves 2 trips to the pickup point for the package.

15 February 2017
Unprompted review
Rated 2 out of 5 stars

Misleading delivery info and product availability

In the past I had used element14 because of their prompt delivery, however I have ended up canceling my last 2 orders with Element 14. In both cases, the products I ordered were listed as available for next day delivery. In the first case, I received confirmation that the product would be delivered next day. When I called 2 days later I was told that the product had been shipped and should arrive that day. Another 2 days later I phoned again and was told that the item had not been shipped but would be shipped from UK to Australia and would arrive in 2 to 3 weeks. The next order I placed I received confirmation of shipment and next day delivery and the 2 days later my order changed to "on Back order" and I was told that it would be about 1 month before product came in stock again. VERY POOR.
I have since found another supplier who is more reliable.

15 February 2017
Unprompted review

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