Attwells Solicitors Reviews 93

Holly was responsive and thoughtful. She provided me with all the information I needed quickly and fully.

The staff at Attwells have been very supportive, professional, and courteous. I was kept well informed at every stage of the process, and the support made the purchase of the house feel easy and seamless. Highly recommended.

The best solicitors out there! I wouldn't use anyone else.

Lisa and Amie are absolutely superb. Efficient, organised, friendly and professional, everything you want in your solicitor.

Highly recommend. If I could give 10 stars I would!

Thanks ladies

Good experience good company,my first time using Attwells I had Holly Binns dealing my case and she was very helpful answered any questions I had and was quick and efficient. Communication was always quick and transparent. 10/10 experience definitely would recommend to others.

Excellent from start to finish.
Legal work needing done was done quickly, and to a very high standard.
Documentation was completed within 24 hours.
Explanations were considered, and clearly delivered.
Highly recommend

Sophie gave us great service and kept us informed throughout the buying process

The team at Attwells were very responsive and came back to us with any queries we had very quickly. Overall, the conveyancing process was very smooth

First class service from start to finish. I couldn’t believe how quick everything was completed and turned around - less than 24hrs. Will definitely be recommending and also using for other legal services.

Attwells Solicitors helped me evict an errant tenant. Their service was impeccable from start to finish. All technical / legal issues were explained in full and I truly felt well represented by Attwells throughout.

An excellent team providing an excellent service.

Holly Foskett and Stuart Milbourne have been excellent. Superb communications and very efficient. Any questions were dealt with very quickly and Holly always seemed to be one step ahead, getting things ready for the next part. I have used Attwells for a purchase and now a sale. I won't go anywhere else and a good friend is now using them following my recommendation.

Holly and Lloyd have gone above and beyond with their support and guidance during an employment related issue. Would highly recommend to any.

We recently sold a property in Ipswich. Great communication from the team at Attwells. They were always available, by phone or email, to give advice and updates. They were diligent in chasing the other side's solicitors and generally made sure that the process was smooth and seamless for us as clients.

Very Impressed with the company. From start to finish it was brilliant, smooth and very clear. Bella is an amazing paralegal. She looked after me from the start to end. She was approachable, available as a when needed, she communicated very clearly and responded very promptly. She made things easier with all this legal paperwork’s. She definitely reduced my stress of selling the property, in fact after she sat down with me and helped me fill up the forms which I was stressing about, I realised I was in good hand and honestly all my worries went because I felt looked after. Thank you Bella. I want to wish you all the best but no need as I can see and confidently say you have a bright future. You’re an asset to Attwells Solicitor.

I Have been using Atwells solicitors for many years, for different services.
I could not recommend this solicitors company more, especially Mr Will Oaks, excellent service, always puts my mind at ease.
Nothing is to much, always goes above and beyond.

From the moment I called Attwells solicitors in Colchester I was welcomed with a clear precise and professional service. I was contacted the same day of my initial call and had the privilege to speak with Josh Barber who went above and beyond expected. I have restored faith in the professional services Colchester has to offer due to Josh Barber at Attwells. Thank you

Alima and the team provided an exceptional service on our purchase. Their attention to detail, responsiveness, and ability to explain complex matters clearly made the entire process straightforward and stress-free. We felt confident knowing everything was being handled so competently. I would not hesitate to work with them again or recommend them to others.

A very happy client
Kobir

I have enlisted Attwells solicitors personally four times - during a property purchase, various transfers, and a property sale. My family have also used their services several more times over the years. Our experience has nearly always been very positive. In particular with conveyancing, and even more specifically, with Conveyancer Stuart Milbourne - I would give five stars alone for his professionalism, and speed of communication. In my most recent dealings, his email response time was between 3 and 20 minutes, which was so refreshing, and reliable, in otherwise stressful situations.

In other past dealings, for declarations-of-trust and transfers etc - I do recall some difficulties, and frustration dealing with previous employees of Attwells. So for this reason I can not give a full five start rating. My other criticism would be that there is still a requirement for 'wet-ink' signatures in every one of my dealings. Which involves printing, signing, & posting. As well as being not environmentally friendly, it generally slows down the processes. In the current digital world, with electronic signatures being accepted in most circumstances, it would be great to have improvements be made here. Especially as ID checks were so easy through an Attwells mobile ap, I do not see why the signature stages are still so dated.

We moved from our family home last week. Holly Waldron at Attwells Solicitors carried out our conveyancing. She was attentive to our needs from the outset and managed the process of collecting all the information that the buyer's solicitor had requested. This could have been a highly stressful process for two 70 year olds who'd not sold a house for 40 years but Holly's calm and efficient manner kept us from panicking. Even when, through no fault of hers, the other side's solicitor became unnecessarily difficult, she stayed calm and carried on doing her job professionally. We ended up completing the sale on the day that we had requested many weeks earlier.

My wife and I would have no hesitation in recommending Attwells for private conveyancing and in suggesting that prospective clients ask specifically for Holly to take on their business.

Attwells were terrible at communicating throughout the process. So much so that they completed our sale without mentioning the Need for an indemnity policy due to lack of building regulations and even worse they didn’t obtain to correct documentation for us and we are now retrospectively trying to track them down to get the policy. This was not documented at all or communicated during the process.

I would like to share my personal experience with this firm regarding a conveyancing matter. Throughout the process, I encountered problems with the service, after my proposed exchange date was missed, I made a formal complaint and left a review on google and on their social channels.

After raising these concerns through the firm’s formal complaints process, I received a call from the Complaints Partner. At the start of the call, I was asked to explain why I had posted a review online and if I felt it was appropriate. I followed up after the call in writing and he again, stated that he believed it to be unfair as a matter of process. I felt that this conversation focused more on the existence of my review than on the specific issues I had reported, and I found the tone to be uncomfortable.

Following this interaction, I requested—through the deputy complaints partner—that my complaint be reviewed by someone else due to my concerns about impartiality. The firm responded that the original partner would remain in charge of the complaints process, and indicated that I could appeal once their findings were issued.
From my perspective as a client, not allowing for a change in the complaints handler where there is a perceived conflict of interest felt disappointing. I believe fairness is essential in resolving client concerns.
I want to make clear that I am sharing only my personal experience, and that I used the firm’s internal procedures before writing this review. My intention is not to pursue any public dispute, but to provide an account of the process I went through with this firm. I hope this helps other prospective clients make informed decisions.
Based on my experience, I would advise anyone considering this firm to be aware of potential challenges in the complaints process. At the time of writing, my formal complaint is still under review by the firm, so this review concerns my experience to date.