AtoBtransfer.com Reviews 

2,179
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 162 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional, polite, and friendly drivers who arrive promptly, assist with heavy luggage, and ensure a comfortable and safe ride throughout the journey. Travelers deeply appreciate the immaculate, well-maintained vehicles and the seamless, stress-free transport provided to and from the airport. Some reviewers were not happy with missing child safety car seats or drivers completely failing to show up for scheduled airport pickups. Consumers also encountered frustrating delays, unexpected waiting times, or poor communication when trying to resolve urgent booking problems on arrival.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing drivers as punctual, exceptionally... See more

Service

Users describe positive interactions with service, highlighting punctual, friendly drivers who ensure a... See more

Delivery service

People report ambiguous experiences with delivery service as many reviewers praise courteous and punctual... See more

User experience

Reviewers mention positive feedback about user experience, noting that everything is seamless and perfect... See more

Product

Clients share deep satisfaction regarding the product, highlighting that vehicles are comfortable, spacious,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Booked by our travel agent. We received a text 48hrs before pickup confirming our booking, stating time and place for collection. Next day, a text message to confirm the driver, the vehicle, pic... See more

Company replied

Rated 5 out of 5 stars

Great service. Both journeys to and from the airport were seamless. Efficient and great time keeping. We were contacted 24hours ahead of departure as well as a few hours just before, with full details... See more

Company replied

Rated 5 out of 5 stars

Our driver was punctual, professional, and very friendly. The vehicle was clean and comfortable, and the ride was smooth and safe. Communication was excellent, and the driver helped us with our luggag... See more

Company replied

Rated 5 out of 5 stars

The driver was very courteous and sent me a photo of his face and location so I could easily find him. He was also early so we did not need to wait. The company messaged me a day before and on the day... See more

Company replied


Company details

  1. Airport Shuttle Service

Written by the company

AtoB is an online reservation platform for airport transfers and private chauffeur services. Our taxi-Limo service guarantees guests reliable and comfortable rides to the destination of their choice. Our professional team provides customers the following services: - Hourly chauffeur services - Private airport transfers - Business solutions - Private tours with professional local drivers


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 82% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(2,179)

208 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Skånland Tvilling was fantastic

Skånland Tvilling was fantastic, was waiting for us at the agreed place on time. He was a brilliant driver as the driving conditions were not ideal for much of the journey due to heavy snow (at least heavy for someone from the UK). He was also very considerate when our daughter felt a bit motion sick (thankfully she wasn't)

22 February 2026
Unprompted review
Rated 5 out of 5 stars

After when I booked the transfer…

After when I booked the transfer received the informations about the Driver. He sent message before the travel day. He was very friendly and helpful. He arrived earlier and help us with the suitcases. I absolute recommend him!

11 January 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service. Our flight got cancelled and we were re-booked on to a later flight but there were absolutely no issues with rearranging our transport.

The driver himself was absolutely charming and so hopeful and knowledgeable. Superb service from start to end.

18 December 2025
Unprompted review
Rated 5 out of 5 stars

Smooth ride

Comfortable car, safe and efficient driving and a very nice and polite driver. Thank you!

18 December 2025
Unprompted review
Rated 2 out of 5 stars

Different driver showed up

I booked a Van cause I had a lot of luggage, and it was supposed to be here at 8:55 AM, but the driver showed up at the airport 25 minutes late, at 9:20 AM, and in a Skoda wagon, and somehow not the driver I received in my email. The rest were ok.

23 November 2025
Unprompted review
AtoBtransfer.com logo

Reply from AtoBtransfer.com

Dear Lee,

We're sorry it has taken us longer than it should have to respond to your review.

We understand how disappointing it must have been when your transfer didn't match what you were expecting, especially after booking a van for your luggage. We'd like to better understand what happened and review your booking.

If you're happy to do so, please get in touch with our support team with your booking reference. We'll investigate the circumstances and use your feedback to help prevent similar situations in the future.

Kind regards,
Irina
Customer Relations Manager

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