Tried to place order. Added products to order. Created account then tried to check out and the process would not complete. Checked and rechecked that all fields were completed correctly. When attemp... See more
Company replied

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Tried to place order. Added products to order. Created account then tried to check out and the process would not complete. Checked and rechecked that all fields were completed correctly. When attemp... See more
Company replied
It has taken a week for you to despatch my order and I was not even informed that it had been sent. Pity you don't deliver as quick as you take the payment. Will never use again.
Très surprise que atlas for men m'appelle suite à mon avis sur un article où j'étais déçu... Merci de votre geste commercial
Company replied
soucis sur un lot de tee shirts... suite a ce coup de telephone probleme regle immediatement... quelle surprise.... bravo a atlas for men.
Company replied
Written by the company
Atlas For Men est une marque française créée en 1999. Très vite elle s'est imposée comme la marque des explorateurs nature, amateurs et passionnés. Les vêtements homme Atlas for Men, au style authentique et intemporel, allient liberté de mouvements, confort et résistance.
Nos collections, inspirées des grands espaces, sont adaptées aux besoins de tous ceux qui souhaitent profiter pleinement de leurs activités extérieures, en toute liberté.
Leurs points forts :

TOUS NOS SERVICES TAILLÉS POUR VOUS


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My husband ordered 3 items for his first order, 1 of the items was the wrong size on the invoice, not his mistake, so he contacted them, they said it was too late to change the order, and advised to reorder the same item again, in the correct size and pay again and return the first one of the wrong size at my exspence i might add.
That done, he did get a refund for the first item wrongly sized, 1 day then found the next day they had taken the refund back. He has emailed them twice but as yet have had no response from them. This does not bode well with him having to pay twice for the same item. It's a shame as I do think the items he received are quite good, more than I can say for there customer service. And will not be ordering again if they take his money twice for 1 item

Reply from Atlas For Men France
I placed an order with this company for the first time after receiving a catalogue in with something I ordered from another company, after placing the order I looked up some reviews, which I should have done first, and I was not impressed by what I read but I have to say the service and quality of the items was second to none and at a very good price.
So on my experience with this company I would highly recommend its product and service.
I have recently had a bad experience with this company but as a result of my critical review they have responded in a professional and satisfactory manner. I would definitely recommend them for their good value products and if their customer service keeps improving the star rating will go up further.

Reply from Atlas For Men France
Goods returned for refund.
It has taken 28 days to get a full refund after emails and recorded letter to AFM that seemed to generate their response . The whole expirience of dealing with this company is poor. Goods ordered were too large even using their size guide didnt help. To return goods you have to pay return postage charges (non refundable) AFM Customer Sevices Website doesn't answer emails although they quote 48 hour response times. AFM UK apparently was recently launched but all contact with this company appeared controlled via AFM France. Not impressed wont ever purchase again.

Reply from Atlas For Men France
Ordered a Polar Fleece-Lined Knitted Jacket which arrived within the stated delivery times. Jacket is very well made and fits just right. Very pleased that it doesn't have elasticated cuffs. I hate these! My only comment is that it could do with a 'chunkier' zip. Trying to do the zip up with cold hands is very difficult! A 'chunkier' one would be easier to use. But this minor irritation doesn't detract from what is a very well made, very warm and very well fitting jacket. Very pleased with it and the service. So much so that my wife has ordered three items from the 'women's' brochure. Thank you!!
Ordered size 9 slippers. Noticed that size 11 was on the invoice so e-mailed atlas twice to point out the error, with no reply from them . Order arrived with size 11.5 slippers. Now faced with an extra charge to send them back though it was not my fault.
Still waiting for a reply from this company after giving them their requested information.

Reply from Atlas For Men France
I ordered a pair of walking boots from Atlas for men. They were described as 'tough outdoor boots'. They're not. I reckon they'll last a few months with moderate use. Also they took over six working days to arrive. When I rang on day five as to their whereabouts, the company representative said they don't promise delivery in 5-7 days as stated on their website, it's now 7-10 working days. Really? Well change your delivery claim then Nobby. First and only order I'll place with this company.

Reply from Atlas For Men France
Hi I'm a bit concerned the order I posted has not been filled and no payment taken! Will I ever get my order it's been nearly three weeks!

Reply from Atlas For Men France
Website not working so could not place order.
Very poor service.

Reply from Atlas For Men France
I called regarding my delivery as purchased 5 days ago it states delivery within 3-5 days no communication regarding despatch I called up and am now told 7-10 working days that's 2 weeks not impressed will not been buying from them again

Reply from Atlas For Men France
hi, just bought two long sleeve poloshirts.catalouge stated rrp £70,idont think so they are cheaply made from inferior material,a total waste of money I could buy better quality clothes in my local market.i will not be buying anything else from this company.

Reply from Atlas For Men France
I ordered a medium fleece jacket it said large & it was . I phoned customer service. They told me it was french . More or less said tough they couldn’t care less .it was too big to be medium now they want me to pay p& p to send it back . Liberty

Reply from Atlas For Men France
Chloths are brilliant I will order again
T
Had a catalogue, tried to order something and found that the website has totally different goods. Sorry, would not trust such a firm.

Reply from Atlas For Men France
Un défaut dans un lot de tee shirts, réclamation appuyée par une photo justificative. Remplacement du lot, pas de retour, rapidité d’intervention. Merci ATLAS FOR MEN.
Got a present for my other half and he is chuffed with it thank you very ,much
Articles conformes à la description catalogue et bien taillés.
produits conformes à la description catalogue
Qualité correcte distribution correcte RAS
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