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Rated 5 out of 5 stars

As well as being a very comfortable, and friendly 5*hotel with exceptional service, they arrange exceptional special dinner events. We enjoy meeting wine growers from around the world, who talk about... See more

Rated 5 out of 5 stars

Very nice, the client service is very efficient. I'd just like more info about check-in or things like that but otherwise everything was perfect. Best rates I've seen for my trip. Also, for Europeans... See more

Rated 5 out of 5 stars

A GEM ! I've booked @hotel on several occasions since 2023. I've spoken with a representative in person, on social media and chat on the website. Excellent customer service every time. They listen,... See more

Company replied

Rated 5 out of 5 stars

Haven’t checked in at the hotel yet, but the whole booking and service experience with @hotel was the best I’ve ever had. My bookings are always a little more complicated because i‘m a wheelchair user... See more

Company details

  1. Travel Agency

About @hotel

Written by the company

Welcome to @hotel, the first-ever OTA for Instagram that’s redefining the way we experience travel. With a staggering 45 million followers, we’re harnessing the power of social commerce to deliver the most incredible hotel deals in all the popular destinations worldwide. We’re more than just a booking site—we’re on a mission to transform the way we see the world. Travel sparks curiosity, fosters compassion, and creates real human connections that transcend borders. It’s a transformative experience that leaves a lasting impact on our souls. Our mission is to make the world a more curious place by reigniting our collective curiosity and encouraging human connections that change the way we live. At @hotel, we believe in Radical Hospitality, where every guest is treated like family. The hospitality industry has normalized mediocrity, but we’re here to shake things up. Our Guest Services team goes above and beyond to create a comprehensive customer support experience that’s unmatched in the industry. We don’t just meet expectations; we exceed them in ways that make our guests feel loved and appreciated. Our passion for supporting travelers on our platform is our love letter to the modern traveler. We want to inspire you to dream bigger and experience more because, at the end of the day, it’s not just about the destination—it’s about the journey.

Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Wonderful

Everything about the hotel was marvellous. My room was clean with a comfortable bed. Staff so friendly and attentive, and the food was delicious.
I could definitely recommend this hotel to anyone and everyone.

10 November 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Easy to book, good prices and a lot of good options. Great service, they were very accomodating and easy to get in contact with! They helped with cancellation and rebooking in an effective and communicative way. Recommend!

15 November 2023
Unprompted review
Rated 5 out of 5 stars

I can’t stop raving about this company…

I can’t stop raving about this company to anyone who will listen lol. The support team is top tier and always responds quickly with helpful information. Shout out to Fadi for helping me today.

13 November 2023
Unprompted review
Rated 5 out of 5 stars

I made reservation via athotel.com…

I made reservation via athotel.com website for the first time and then needed a help with a problem occurred. I chatted with Mostafa from costumer service and he gave me the best service I could ask for. Super fast replies and satisfying treatment for my issue. Thank you very much.

12 November 2023
Unprompted review
Rated 5 out of 5 stars

So far the best!

Haven’t checked in at the hotel yet, but the whole booking and service experience with @hotel was the best I’ve ever had. My bookings are always a little more complicated because i‘m a wheelchair user and with their WhatsApp chat service they ask you if you have specific requests. Then they contact the hotel for you and arrange everything! Hurray :)

11 November 2023
Unprompted review
Rated 5 out of 5 stars

Excellent

I had a wonderful experience booking through athotel. The website was seamless, the payment went through easily and I called the property to confirm they had my reservation to make sure I didn't get scammed and everything was perfect. I was contacted by a trip concierge as soon as I confirmed my booking offering assistance with everything from car rentals to excursions. I didn't use that option this time around but I absolutely will in the future. I've already recommended athotel to some colleagues I was traveling with and a few friends. Great experience.

1 November 2023
Rated 1 out of 5 stars

Not my cup of tea

Ive seen @hotel everywhere on Instagram. And ive seen them too many times now - so I decided to register a few days ago.

I did go to your website - and none of the hotels I was looking for were there. The ig ambassadors have so many beautiful and luxury hotels on their reels and photos - But not to find on your website.

And now you are spamming my email ☹️

I don't think the @hotel lives up to the expectations.

8 November 2023
Unprompted review
Rated 5 out of 5 stars

I am so thankful that I found @hotel.com

I am so thankful that I found @hotel.com. I loved our hotel in Singapore (Village Hotel Sentosa). As @hotel.com said, there were no additional charges in the hotel. We were not even asked for a deposit. The hotel was wonderful as expected. We were able to fully utilize the perks that comes with booking a hotel in Sentosa. The best part is that when I booked through @hotel.com I saved 20,000 Philippine Pesos compared to other booking sites. I am so happy I am recommending this site to family and friends.

7 November 2023
Rated 5 out of 5 stars

Nice food

Nice food, location, accommodation and everything. Soft and comfortable bed, clean amenities, complete services its definitely a 5star for me

27 March 2023
Unprompted review
Rated 4 out of 5 stars

pleasant experience for the whole family

the vicinity is peaceful and accessible to bus stations, while the room is clean there are small cockroaches roaming around. no facility for breakfast good thing the refreshments in the fridge are free. overall, a pleasant experience for the whole family!

28 October 2023
Rated 5 out of 5 stars

Best birthday EVER!!

Best birthday EVER!!! The hotel was in a lively area with so many stunning amenities; along with a great view!!
Also, Habiba was AMAZING! Fantastic customer service and cannot wait to use @Hotel on our next trip😇

21 October 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Service!

Abdul just helped me with a question in regard to my recent reservation. He was quick and efficient. I really appreciate that. Overall, @Hotel is my go-to website when I'm booking my stay for travel. I'd recommend it to anyone I know!

31 October 2023
Unprompted review

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