Automotive Transformation Group Reviews 19

Update September 2024:

Tickets reported to their helpdesk have remained unsolved for months. Only their associates change.

The Automotive Transformation Group framework, while overgrown, is non-functional with frequently edited sites of over 50-60 pages, which attempt to grow based on organic search results. Internal linking is a dead-end for the webmaster.

The ATG helpdesk deserves a paragraph of its own. I'd call them "ticket closers". Customer success, as they sign, I consider a joke. These people are masters of talking internally to the team, forwarding emails, not being able to recreate issues.

Automotive Transformation Group is a mess, a behemoth waiting to ruin your business.

Original post:
'Total disaster' is a gross understatement in the case of ATG. This is a framework for entry-level newbies and nobody else. With your basic command of HTML you'll be 100x more efficient than them. They lock you out of your own site's backend and frontend so that they can bill you for "nothing" updates, which you won't order by the way, buried under tons of bureaucratic emails from them.

Can you insert an image other than 4:3, and rarely 1:1, on your mobile site? No, you can't because they want so.

Forget about flex container, forget about positioning a div under an image (!), forget about an image under another image in a row. They locked you out of such advanced things of tomorrow. Can you embed a generic youtube iframe? No, not to mention a css snippet. They even don't allow you into HTML version of the content you are authoring. They don't let you insert a spacer, such as a HTML empty paragraph. It will be cut out (or not, randomly). Whenever you press Enter it's either p or br, pretty randomly.

Miracles happen when you re-edit an article from say 6 months ago. You risk damaging it, and remember: no access to your database.

If using ALT+char, in your native language, for special characters, be aware that their wysiwyg editor has delays, like in 1995. A good laptop on your side might not help.

Their business model is to incapacitate you and charge for everything.

All they effectively have done is obstructing my content and SEO efforts.

Stay with your mom-and-pop agency for 1/10 of the cost.

We’ve have just come out of a 3 year contract with ATG and would strongly not recommend them as a business. This platform is riddled in hidden fees and the support wait time is appalling, it’s clear to see their staff is incredibly overworked. Their management team when dealing with our complaint, the head of customer success in particular, was absolutely useless. The website they provide is functional, yet average however their support team is very friendly.

Really Great Experience from start to finish. Great company to work with.

very quick response. issue solved in 10 minutes. Well done. Thank you

Very helpful.

Thanks

Hi these guys came in to me gave me the full run down on how much better they can make our website I have over 600 vans in stock. Yet all they have done is mess it up they’re customer service is atrocious no one comes back to you and once they have your money they do not want to help!

Fantastic company - always quick to help and easy to deal with. Nothing is too hard for G Forces. The websites they create are both Aesthetically pleasing and work with the SEO amazingly. We always get compliments on how well and easy the site works. Thumbs up !!

Excellent, professional company. Always looking to move things forward and help support the business in any way that they can. Excellent range of products and innovative approach. Recommended.

Great company to deal with. Did a superb job with our website and have provided us with excellent ongoing support since.

GForces and Wessex Garages have worked in partnership for many years, with the service they have provided to us being second to none.

Excellent company to deal with, plenty of ongoing support provided with training new staff etc. Highly recommend gforces and their expertise in the motor industry has helped our business grow.

They charge for everything - around £100-£200 just to code in a little name tag under a picture... Imagine how much it would be to redesign the website just once or twice... Trust me - you don't want to (They give you quotes for each little change and it takes longer than to actually code the actual change itself).. I've never seen a company take advantage of their work like this.. If you can find something else!

The level of support GForces provide is great, the Team that work on our account are always efficient at getting the job done and doing it well.

Mhairi and the team at GForces offer an outstanding level of support to us on a regular basis. They work hard to ensure any issues are dealt with as quickly as possible and keep us updated along the way.

They do their homework and offer the products that actually work. There is a cost involved and it can be high when you use the full marketing suite. However, in the age of digital, i feel more comfortable spending my money on something that converts and is actually trackable.

Fantastic support and very helpful team. Website Management is simple enough and it gets the job done well.

Good company to work with, our Account Manager always brings new insights into the Automotive and Digital Marketing industry, which help guide our overall marketing strategy. However I have found that their support team have been increasingly slow to react and fix issues recently.

brilliant company to do business with, very clear and helpful all the way through the process and the account manager James is very helpful and pro active. we have been with Gforces for a little while now and there support team are also very responsive and pro active.