Ateliers Auguste Reviews 

781
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 119 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and craftsmanship of the products, highlighting luxurious materials and elegant, timeless designs. Many appreciate the meticulous attention to detail, from rich colors to sturdy hardware and impeccable stitching. The ordering process is easy and straightforward, with consumers frequently noting super fast delivery and beautifully packaged products. Customer service is also highly regarded for being professional, supportive, and kind. However, some people mentioned specific product dimensions, such as the desire for different size options or bags not meeting expected internal capacity. These individual observations do not reflect a widespread sentiment, with the overall experience remaining overwhelmingly positive.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the beautiful leather, exceptional... See more

Quality

Users consistently express high satisfaction with the quality of products, highlighting exceptional leather,... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers highlighting the speedy arrival of their... See more

Order

Customers consistently note positive experiences with order, praising the smooth and straightforward ordering... See more

Customer service

People report positive experiences with customer service, highlighting that the team goes above and beyond to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The design of the mini marly has been improved upon based from the past reviews of the older design. Adding the feet and improving the lock makes the purse almost perfect. The only flaw is that the l... See more

Rated 5 out of 5 stars

Really beautiful product just as described . High quality craftsmanship I cannot fault the making of the bag and small details that keep it simple yet luxe and timeless I will buy again from the comp... See more

Rated 5 out of 5 stars

The bag (Mini Marly) is lovely. The buying experience online is easy, delivery is fast and the bag arrived beautifully packaged. My only wish is that there could be a medium Marly, just halfway bet... See more

Rated 5 out of 5 stars

Bag came in perfect condition. The color is even better in person than online "off white". The bag looks like something you would find in a high end boutique without paying ridiculous prices. Will def... See more


Company details

  1. Handbags Shop
  2. Bag Shop
  3. Fashion Accessories Store
  4. Luggage Store

Written by the company

[EN] Ateliers Auguste is a Paris-based brand dedicated to crafting refined leather bags and small leather goods. Each piece is meticulously handmade in Italy by highly skilled artisans using only the finest quality leathers // [FR] Ateliers Auguste est une maison parisienne animée par l’amour du cuir et du bel ouvrage. Nos sacs et articles de petite maroquinerie sont façonnés à la main en Italie par des artisans passionnés, qui perpétuent un savoir-faire d’exception. Chaque création raconte une histoire de matières nobles, de gestes précis et d’élégance intemporelle.


Contact info

4.8

Excellent

TrustScore 5 out of 5

781 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(781)

139 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Customer Service and Quality

Whilst I received the handbag with some defect but the CEO and contact at Atelier Auguste FR was so quick to respond with great detail and reassurance of exchange or refund or discount. Professional and excellent customer service in very timely manner. This shows great pride to the brand and the level of confidence in their quality and product. I opted for an exchange of another bag (same bag) because I love it!

15 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

I am very happy with my purchase. The shipping was fast. The bag is an exceptional quality. The leather is a bit hard but, I guess that keeps the shape of the bag. The colour and the size are perfect. The whole process was very positive, both when it comes to the product and service.

3 April 2025
Unprompted review
Rated 4 out of 5 stars

Black crossbody - quality item, room for improvement

I got the crossbody in black. The design and leather are really nice and quality is definitely there. I wished the structure was more clean and flat on the parts that are under stress. The sides bulge out a bit for example and not super flat. The closing flap also bends a bit on towards the clasp when you close. Size was much smaller than I thought. iPhone 14, card holders, keys and a lip balm that’s all that fits. You can push in more but then accessing is difficult. I definitely would have bought a tad larger size if they offered it to fit disinfectant and tissues. The metal piece on the strap started to develop some orange discolouration after one day which is disappointing.

29 March 2025
Unprompted review
Rated 5 out of 5 stars

Stunner!

Beautiful craftsmanship, attention to detail with use of high quality leather. This is my first of many future purchases. Can’t wait for the Marli to come back in stock!!

28 March 2025
Unprompted review
Rated 5 out of 5 stars

Perfection

Perfection. Quick service, absolutely beautiful zip wallet in every way; high leather quality, excellent construction, exactly as described. The definition of elegance. I will be back.

21 March 2025
Unprompted review
Ateliers Auguste logo

Reply from Ateliers Auguste

Thanks a lot, Elizabeth.

Rated 5 out of 5 stars

Roquette in tan box leather

This is my second bag from the brand. The first being the mini Marly in black box leather. The craftsmanship is amazing and the designs are elegant and timeless. I can see myself wearing these bags for years to come. Thank you!

15 February 2025
Unprompted review
Ateliers Auguste logo

Reply from Ateliers Auguste

Dear Kiwi, thanks a lot for very nice review. Enjoy your two bags ;)

Rated 5 out of 5 stars

So stylish! Superior quality.

What a great choice I just made. I did my research online -looked at recommendations and video reviews. The structure of this bag, crossbody element and no gaudy branding were high priorities. Was slightly nervous as I never saw this brand in person. The bag is perfect for me and I am blown away by workmanship. I’ll be buying another style in the future.

23 March 2025
Unprompted review
Ateliers Auguste logo

Reply from Ateliers Auguste

Dear Barbara,

Thank you so much for your kind message, which truly means a lot to us.
We do our best to offer the highest quality products and services.

We are very happy to have you as one of our valued customers.
We will receive all our latest new arrivals in April.

Thank you so much for your support.

See you soon!

Rated 5 out of 5 stars

Wonderful product

Wonderful product, ridiculously quick shipping and it was international shipping which was crazy, can’t wait to buy again!

18 March 2025
Unprompted review
Ateliers Auguste logo

Reply from Ateliers Auguste

Thank you so much Katie. You make our day :)

Rated 5 out of 5 stars

I GASPED at seeing this gorgeous bag in…

I GASPED at seeing this gorgeous bag in person!! Affordable luxury at its finest. The bag is stunning and the workmanship is impeccable!! Attention to detail is immaculate and really shows. It’s an eye catcher piece that will have people talking. Absolute LOVE this bag!! ❤️

14 March 2025
Unprompted review
Ateliers Auguste logo

Reply from Ateliers Auguste

Dear Haidi, thanks a lot for your kind review. It makes our day. We work hard to satisfy our customers and it is so nice to have kind feedback.

Rated 1 out of 5 stars

Bad quality

Bad quality. Stitches went off from the strap, scuffs also on the strap after it was supposed to have been returned to be serviced. They sent it back to me in a much worse condition. I returned it again and got a refund.

12 March 2024
Ateliers Auguste logo

Reply from Ateliers Auguste

It was 1 year ago. We received your bag in an envelop and not in a parcel totally broke. We change the flap for free in Italy. We send it to you for free. You were not happy. We refund you 100%. But for you, the After Sales Services was not good as expected. We do our best to make our client happy. Sometimes, despite our best efforts, we just can't do it. And this forces us to constantly improve. Laurent / CEO & Co-founder

Rated 5 out of 5 stars

Perfect black bag

I was looking for a bag that would fit all my daily essentials - wallet, keys, sunglasses. The information on the website helped make a decision on the size of bag I should buy. The delivery was on time, bag comes with a dustbag too! It is very beautifully made, its replaced my everyday bag already.

2 March 2025
Unprompted review
Ateliers Auguste logo

Reply from Ateliers Auguste

Ekta, thanks a lot for your nice review. It means a lot for us.

Rated 5 out of 5 stars

While in Paris

While in Paris, I came to the store to purchase my second handbag. The first bag that I bought had an issue with the clasp and the Associate took it in and said she would follow up. They fixed the clasp and it is already on its way back to me. Wonderful customer service and beautiful product.

15 February 2025
Unprompted review
Rated 5 out of 5 stars

Simply gorgeous

A gorgeous, high-quality bag created with superior craftsmanship. Easy to purchase. Arrived on time and well-packaged. Looking forward to buying the Marly when it's back in stock.

21 February 2025
Unprompted review
Rated 4 out of 5 stars

Not great

The product was disappointing. Leather and craftmanship very good, but the interior of the bag is not functional. Wouldn’t buy it again

23 February 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful bag and great customer experience

The bag I ordered came within a few days as expected. No delays. There were no additional duties to be paid during shipping. I forgot to put a YouTube coupon code in when I made my order and the staff responded by email quickly to my concern and graciously refunded my % off coupon.

So the customer experience was as pleasant as the bag is beautiful. 10/10 Great work Ateliers August!

20 February 2025
Unprompted review
Rated 5 out of 5 stars

Very good purchase

I bought a Monceau Gold Edition bag in black. I was attracted by the design, its minimalism and purity of lines, and elegance. I got to know the brand through Youtube and I also had a discount thanks to a Youtuber. I was not disappointed.
The delivery was fast and the bag is perfect. Glad I bought it and happy to enjoy it. I'm also glad it's made in Italy. The packaging and dust bag are also tasteful and of high quality.
After about a year, I purchased the Monceau baguette in burgundy, and it, too, is impeccable.

19 February 2025
Unprompted review
Rated 4 out of 5 stars

I like this bag

I like this bag! Just colour was a bit not like on the picture. I expected it more deep. And dust bag could be made of better fabric. Bag is very well made. Beautiful clasp and strong.

Fast delivery.

6 February 2025
Unprompted review

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