I've been using Async for over a year now to produce my podcast and my social videos. The simple use and feature packed platform allows me to easily create and publish content. The easy in which i cou... See more
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Really solid experience overall. The platform is easy to use, reliable, and offers a lot of helpful features that make things simple and efficient. I especially appreciate how smooth and organized eve... See more
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I'm a professional video editor and their AI voice reading from my script is the best AI voice I've ever used! I've been using Async for several months. I previously tried their competitor and had to... See more
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Piece of junk. Lagging. Tools don't work as promised "magic dust" keeps failing on small clips, even a basic function like merging edited segments doesn't work. The CS is fairly responsive but they... See more
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Company details
Written by the company
Async is shaping a new standard for content creation with a fully integrated, AI-powered platform designed for end-to-end video, audio, and voice production. Its browser-based platform turns ideas into ready-to-publish content in seconds, bringing recording, AI generation, editing, and publishing into one cohesive environment - no tool-switching required. At the center is chat-based editing. Instead of hunting through timelines and menus, creators just type what they want - tighten the intro, add Spanish subtitles, cut the filler - and the edit happens. It's the fastest path from raw footage to finished content, with no experience needed. Around it, intelligent automation handles the time-consuming work: removing background noise, cutting filler words, generating precise transcripts, and producing natural, multilingual voiceovers instantly. Async doesn't stop at creation - it's built to help content scale. Subtitles, translation, dubbing, reframing, eye contact correction, AI avatars, and short-form clipping are all part of the same system, making it easy to adapt content for any platform. And with the Engagement Booster, every piece is optimized to maximize performance. Millions of creators and businesses already rely on Async. By combining 100+ advanced AI generative models with a unified, prompt-driven workflow, Async makes high-quality content creation faster, more accessible, and ready to scale with the demands of modern creators.
Contact info
United States
- async.com
3.5
Average
226 reviews
Replied to 85% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Piece of junk
Piece of junk. Lagging. Tools don't work as promised "magic dust" keeps failing on small clips, even a basic function like merging edited segments doesn't work. The CS is fairly responsive but they never solve the issue.
12 December 2025
Unprompted review
Reply from async.com
Hi Bill,
We’re sorry to hear Podcastle has felt unreliable for you - that’s not the experience we want you to have. We can see your ticket and confirm our team has been actively working on this with you. The good news is that we’ve identified the underlying bug causing Magic Dust to fail on short clips and affecting actions like merging segments, and it’s now with our team to resolve.
Please know we are committed to fixing this for you.
-The Podcastle Team
Great technical support
I understand that it's normal with technology that not everything is controlable. I had problem getting my recordings from the online platform. The Customer service crew resolved quickly my problem by giving me great guidance, advice to ensure the problem does not come up again, polite, timely and great customer service. Thanks to Helen and George for their support.
11 December 2025
Unprompted review
Reply from async.com
Hi there,
Thanks so much for sharing this, and for your patience while we helped troubleshoot. We’re really glad Helen and George were able to get your recordings back and guide you through steps to prevent it from happening again. If anything ever comes up in the future, please don’t hesitate to reach out --we’re here to help.
-The Podcastle Team
If i could leave 0 stars i would!!!
If i could leave 0 stars i would!!!! THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. I started a free trial and then a few days later i get charged almost $300. I reached out immediately once i noticed the charge on my account. They took 3 days to respond to tell me no they cant refund. I wrote several emails and they kept saying no they cant refund cause it's their "policy" This is something i never even used or wanted to use. DO NOT TRUST THEM !!!!! They have no ethics!
9 December 2025
Unprompted review
Reply from async.com
Hi Joey,
Thank you for sharing this -- we’re really sorry this has been your experience.
Our 7-day free trial is set up to automatically convert into a paid annual plan unless it’s cancelled before the trial ends, and we always send a reminder email 48 hours before the charge so users have time to cancel or reach out if they’re having trouble. Once a trial converts and the payment is processed, our current policy doesn’t allow us to refund those charges, which is why the support team explained they couldn’t make an exception in your case.
That said, we never want anyone to feel misled or unheard. Your frustration is completely understandable, and we’re genuinely sorry this felt stressful and disappointing.
-The Podcastle Team
Podcastle has been a game-changer for…
Podcastle has been a game-changer for my podcast.
The audio quality, editing tools, and AI features make the entire production process faster and smoother. Being able to record, edit, and publish in one place has saved me hours every week. Highly recommend it to any creator who wants a simple, powerful platform.
8 December 2025
Unprompted review
Reply from async.com
Hi there,
Thank you so much for the review! We’re thrilled to hear that Podcastle has made your workflow smoother and helped you save time each week - that’s exactly what we aim for.
-The Podcastle Team
Dishonest and unethical
I had used podcastle for a few years and it has its issues, but overall was the best tool for cleaning and editing my audios.
In July they offered me a deal if I bought 12 months rather than the monthly subscription I had been paying. I bought the 12 month package. I hadn't used it for a month or so and when I came back to it today it was locked. They had changed the storage limits after I had paid for it. I was over the limit and couldn't use it until I had paid for an upgrade.
This is underhand, unethical and outright dishonest to change the product months after it has been bought and paid for. I am very unhappy indeed. An ai bot got back to me when I complained and said it undertood that I must be frustrated. Damn right I'm frustrated! Furious more like!!!
I have checked and this is illegal in the UK. They changed the storage from 40GB to 5GB without my consent meaning I could not use the platform until I had given them more money. I call that commercial terrorism.
I have never encountered such stubborn and unhelpful customer service reps. I think they are probably bots. It is illegal in the UK, but I don't have time to fight it. I will be changing supplier as soon as I have time to research the alternatives. BEWARE!
4 December 2025
Unprompted review
Reply from async.com
Hi Lucy,
We’re really sorry to hear about your frustration, and we completely understand how this situation can feel unfair. We can see that our team has reached out to offer a resolution and we’re committed to resolving this for you as quickly as possible.
Please know that the storage limits were adjusted to improve the overall performance of our platform, and we understand how this change may have been disappointing. We appreciate your feedback, and we’ll continue working to improve our services. If you need further assistance, we’re here to help.
-The Podcastle Team
They have great customer service
They have great customer service. Replied to my support email so fast and resolved the issue immediately.
26 November 2025
Unprompted review
Reply from async.com
Thank you so much for the wonderful review!
We’re really glad our support team was able to help quickly and get everything resolved right away. If you ever need anything else, we’re here for you!
-The Podcastle Team
Deceptive UX designed to trick users into paying
Unsure whether I had an active subscription so I checked my account to confirm that I indeed have a "basic" free account.
However I was charged for an additional 3 months and when queried it turned out an "essentials" subscription was hidden in a separate workspace, almost impossible to find, that I did not set up.
I've raised this with the company, pointed out how deceptive the UX is, as well as the fact that my account has been inactive for those three months and they have refused to do anything.
There is no reason whatsoever for creating separate workspaces without telling you and hiding your subscription status in there, beyond making it hard to cancel.
Would strongly, strongly advise people against using a company who engages in such sneaky practices, who in their email back to me recognise how confusing this is but refuse to do the right thing and refund the charges.
20 November 2025
Unprompted review
Reply from async.com
Hi David,
We’re really sorry to hear about your experience and appreciate you taking the time to share this feedback.
We want to clarify that every workspace is created and managed by users only, and each one has its own separate subscription. When a new workspace is created, it always starts on our Basic (free) plan. A subscription can only become paid if the user manually enters their payment method and confirms the upgrade, which is something we cannot do on a user’s behalf.
Team Workspaces exist so groups can collaborate on shared projects, but again, they must be created intentionally by the user. From a privacy and security standpoint, it is not possible for us to create or modify workspaces - we don’t have access to do that.
We understand that navigating multiple workspaces can be confusing, and we are genuinely sorry that this led to frustration for you. Our team is actively reviewing ways to make subscription statuses more transparent across all workspaces.
Thank you again for your feedback. Your experience helps us improve.
-The Podcastle Team
Wonderful service
Wonderful service. Easy system to use, with some pretty great features. I am new to editing and it is a breeze to figure out. I did have an issue where I got locked out of my email associated with my account. I reached out to the PodCastle support team and they were able to recover my PodCastle account and update my email very quickly. They were honestly so nice. I highly recommend PodCastle.
12 November 2025
Unprompted review
Reply from async.com
Hi Kayla,
Thank you so much for taking the time to leave this review!
We’re thrilled to hear that Podcastle has been easy to use as you’re getting started with editing, and even happier that our support team was able to help you quickly recover your account and update your email. That’s exactly the experience we want every creator to have.
Thanks again!
-The Podcastle Team
Great experience
I’ve been using Podcastle for a while ! and I really like how simple and easy it is to record and edit my audio. The tools are clear, fast, and very beginner-friendly. It makes my workflow much easier and saves me a lot of time.
Overall, I’m very happy with the experience!
17 November 2025
Unprompted review
Reply from async.com
Hi there,
Thank you so much for sharing your experience!
It’s great to know that Podcastle’s recording and editing tools have helped simplify your workflow and save you time. That’s precisely what we aim for, especially for creators who want something powerful and easy to use.
We appreciate you being with us and are excited to support you as you continue creating!
-The Podcastle Team
This is a scam company only after your…
This is a scam company only after your money stay well away unless you have money to throw away!!! Disgusting customer service
12 November 2025
Unprompted review
Reply from async.com
Hi Nicky,
We’re really sorry to hear that this was your experience.
We’d like to clarify that Podcastle does not operate with hidden charges or misleading billing. All trial, upgrade, and renewal details are shown clearly before payment, and we also send reminder emails to ensure users have time to cancel if they choose to. Our support team is available on weekdays to help resolve any issues, and we take concerns like yours very seriously.
We’d love the chance to review your account directly so we can understand what happened and make things right. Please reach out to us at support@podcastle.ai and our Support Lead will personally look into your case.
Thank you for bringing this to our attention.
-The Podcastle Team
PodCastle has been incredibly helpful…
PodCastle has been incredibly helpful every time I’ve had a tech issue or needed support—they’ve even helped me recover videos when something went wrong. Their team is always responsive, attentive, and genuinely cares about improving the product based on customer feedback. I’ve seen them upgrade features in real time when I’ve had questions about the AI editing, which is rare and so appreciated. I feel fully supported using their platform and see myself being a long-term customer.
6 November 2025
Unprompted review
Reply from async.com
Hi Mary Sarah,
Thank you so much for the wonderful review! We’re thrilled to hear our team was able to jump in quickly, recover your videos, and iterate on the AI editing based on your feedback. That’s exactly the partnership we strive for - fast help when you need it and continuous product improvements you can see in real time.
-The Podcastle Team
I went to try the free 7-day plan and…
I went to try the free 7-day plan and customarily entered my paypal details. They charged me with a pro-plan right away in a way that seems almost trickery. Still, they contacted me the day after to issue a full refund. The experience was not great, but for me if you have a very reactive customer service, that's where the money should go! Thank you Podcastle.
9 November 2025
Unprompted review
Reply from async.com
Hi Luigi,
Thank you for bringing this to our attention. After reviewing your account, it looks like the monthly Pro plan was selected at checkout, which charges immediately. Our 7-day free trial applies only to annual plans, which is why the charge went through right away.
You are eligible for a refund, and our support team has already reached out with the next steps to process it. Please note that our team is offline on weekends, but we respond to all pending requests first thing Monday morning.
We’re sorry for the confusion and appreciate your patience while we get this sorted out.
-The Podcastle Team
The customer service is piss poor
The AI tool does not work. I was told to clear my cookies, cut off extensions, close my browsers, and turn off my VPN. They are slow in responding, and I just got the service. AVOID!
7 November 2025
Unprompted review
Reply from async.com
Hi there,
We’re sorry for the frustrating start. If you reached out over the weekend, note that our human support is offline then; we reply first thing Monday. If you’ve only chatted with the bot, please email our team directly at support@podcastle.ai and we’ll jump in to troubleshoot.
-The Podcastle Team
Podcastle is a beginner-friendly app
Podcastle is very user-friendly and easy to use if you're a diy person as I am. It's very intuitive and easy to manage and still make your track sound like it is done professionally.
Many apps confuse first-time users, and in my experience Podcastle doesn't do that. And I did over 20 episodes on it. Also, for me it is great price range and it includes enough tools to make my episodes better. All in all, you'll find everything you need to make your podcasts sound amazing.
3 November 2025
Unprompted review
Reply from async.com
Hi Kristina,
Thank you so much for your kind words and for taking the time to share your experience!
We’re thrilled to hear that you’ve found Podcastle easy to use and that it’s helped you create over 20 episodes that sound professional. Our goal has always been to make podcast creation accessible, intuitive, and high-quality - so feedback like yours means a lot to the team.
-The Podcastle Team
From Loyal Supporter to Deeply Disappointed – Podcastle Has Betrayed Its Users
I have been a loyal customer and supporter of Podcastle for five months. In fact, I previously wrote two glowing reviews praising their innovation, reliability, and commitment to creators. Unfortunately, the company I once trusted has taken a drastic and alarming turn, and I now feel compelled to warn others.
After paying for a full year of service—which clearly included 10 hours of recording time per month—Podcastle unilaterally reduced my allowance to just 2 hours per month, offering no meaningful explanation except that they have “introduced new AI tools.” What they are not transparent about is that these “new tools” are simply a justification to push users into more expensive plans. This is not just an inconvenience—it is deceptive and unethical. I paid for a specific product, and they changed the terms after the fact.
To make matters worse, I have also faced serious issues with storage. Despite deleting almost everything, my available storage has not updated or reset. I reached out to customer support multiple times, only to receive generic guidance that I had already followed—which didn't solve anything. No escalation. No accountability. No resolution.
When I visited their Discord community, I saw dozens of users facing the same issues, all of which were being ignored. One user even commented that it feels like Podcastle is deliberately restricting access to force people into upgrading. Based on my experience, I fully agree.
This is not the company I once believed in. Their recent actions show a blatant disregard for customer trust, fairness, and professional integrity. They changed the terms of my subscription without consent, provided no meaningful support, and ignored community concerns. It feels exploitative and completely unacceptable.
In summary, Podcastle:
Reduced my paid features without consent
Pushing users toward higher plans through forced limitations
The storage system is broken, with no real support
Customers are being ignored in the community
A complete reversal from the values they once claimed to stand for
I am deeply disappointed and feel taken advantage of. I can no longer recommend Podcastle to anyone until they correct these predatory practices and restore the features that paying customers were promised.
Creators deserve respect—not manipulation.
28 October 2025
Unprompted review
Reply from async.com
Hi Kanu,
We’re truly sorry that this has been your experience - that’s never the feeling we want any of our long-time users to have. While we completely understand your frustration, the recent plan and storage updates were made to ensure smoother performance across the platform as we rolled out new AI tools. These changes were necessary to maintain stability and quality for all users.
We did offer you a discount code to help with the transition, and if you’d like to continue with Podcastle, we’d be happy to provide an additional discount - just reach out to our team and we’ll take care of it. At this time, that’s the best resolution we can offer.
Regarding your note about our Discord community - we checked and saw that you joined today. Our colleague George has been actively addressing questions and feedback from users there, but we’ll still ask our support team to review the latest posts again to ensure nothing was missed.
We sincerely appreciate your past support and hope we can earn back your trust in the future.
-The Podcastle Team
Their website has been down for us for…
Their website has been down for us for a couple months now... so I have not been able to use it, cancel or remove my card. But, they still collected money from our account. money that we would like back ASAP. Check your inbox!!!
29 October 2025
Unprompted review
Reply from async.com
Hi there,
We’re really sorry to hear about the trouble you’ve run into - that definitely shouldn’t be happening. Our website has been up and running, so it sounds like there might’ve been a different issue preventing access on your end.
We did find your account in our system, but we weren’t able to locate any previous messages from you. Could you please email us again at support@podcastle.ai so we can take a closer look and make sure everything gets resolved right away?
-The Podcastle Team
The shittiest company and product ever
The shittiest company ever. Doesn't reply, prompts you to move your project to a workspace where you have to pay another monthly fee for the same thing.
29 October 2025
Unprompted review
Reply from async.com
Hi Andreas,
We’re really sorry to hear about your experience - that’s absolutely not how we want anyone to feel using Podcastle.
Just to clarify, we don’t force users to create or pay for a Team Workspace. Personal and Team workspaces are two separate spaces: a Personal Workspace is just for you, and a Team Workspace is only needed if you want to invite collaborators. You can keep working in your Personal Workspace without creating or paying for a Team Workspace.
Our support team has already reached out to you directly and started the refund process for the monthly charge, and we’ll continue working with you there to make sure this gets resolved.
Thank you for the feedback - we’re always working to do better.
-The Podcastle Team
Dishonest, bait and switch tactics with tools that don't work.
I've been with podcastle a few years and they used to be great. The editing is so easy, which is what I use it for.
The AI tools don't work for me at all, but I didn't really need them anyway.
My biggest issue is the dishonesty. The prices have kept jumping up significantly, while they are putting more and more limits on what we can use.
They had a big sale in July so I hesitantly paid for a year's subscription to try and manage the rising costs, however only three months in and there have been so many bugs and glitches that customer service doesn't seem to care too much about.
They've also changed the storage limit from 30GB+ (I don't know how much, but I had used 30GB with no issue) to 5 GB.
I emailed, saying that I had paid for the year expecting the limits to stay the same, and I was told they'd changed the limits because they'd added in more AI tools (Which don't work). I was given a small discount code to subscribe to the higher tier.
There is also no easy way to delete files. I asked for help as it was going to take hours to go through and delete every individual recording, and they said there was nothing they could do. Seems like a way to get people to spend more to save time when they could easily pop in a "select" tool to easier delete recordings.
I'm so angry that I gave podcastle so much money, but as soon as my year is up, I will be going elsewhere.
15 October 2025
Unprompted review
Reply from async.com
Hi Jesse,
We’re truly sorry to hear about your frustration with Podcastle. We understand how disappointing it can be when expectations are not met, especially after years of being a loyal user.
The changes to our storage limits were made as we introduced new AI features to improve the platform. We understand the adjustment may be disruptive, and we truly appreciate your feedback. We’ve been actively working to improve our tools, and we’re sorry to hear that the AI tools didn’t meet your expectations.
While we can’t undo all the changes, we’re offering users the opportunity to upgrade at a discount to alleviate some of the limitations they’ve encountered.
If you haven’t yet, we’d love to investigate the issues you were having with deleting files and any other bugs you’ve encountered. Please feel free to share more details, and we will be happy to assist you in resolving them. You can contact us at support@podcastle.ai.
Thank you.
- The Podcastle Team
Atrocious service
Atrocious service, very buggy, full of AI tools that don't work.
Worst is, when it comes to exporting your file, the service will just freeze and never full render it. Despite trying on multiple different devices and browsers was unable to export the project I'd spent hours in time for a deadline. Avoid at all costs
13 October 2025
Unprompted review
Reply from async.com
Hi Yondu,
We’re truly sorry to hear about your experience. That’s not the level of service we aim to provide. Export issues can be especially frustrating, especially when working on a deadline. Our team would love the opportunity to look into what happened so we can help resolve this for you.
If you’re open to it, please reach out to our support team at support@podcastle.ai
Thank you for sharing your feedback. It helps us improve.
– The Podcastle Team
Very very scammy
The service did what I needed it to.
However, they gave me a free subscription for one week and then charged me for an entire year. I couldn't cancel my subscription because I didn't have access to my computer and it won't let me login from my phone.
I tried to talk to a human about this, but all I got were bots.
Very scammy.
10 October 2025
Unprompted review
Reply from async.com
Hi there,
We’re sorry to hear about this experience - that’s not the impression we want to leave. It sounds frustrating, and we’d really like to help make it right. Please reach out to our team directly at support@podcastle.ai so we can review your case in detail and assist you further.
– The Podcastle Team
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