Astari WearablesReviews 

Reply from Astari Wearables

Jun 22, 2026

Hi Alexandre,

Thank you very much for your review and for sharing your experience with Astari. We’re delighted to hear that the ordering process was smooth, that the sizing system worked well for you, and that the ring is living up to its promises in daily use. We’re grateful for your understanding regarding the manufacturing delay. As a small company, that means a lot to us.

Regarding the occasional terminal that doesn’t seem to work, we’d love to help turn this into a true 5 star experience, which is always what we strive for. In many cases, this can be related to the location of the NFC reader inside the payment terminal, or the way the wearable is presented to the terminal.

For rings, we’ve found that making a fist and presenting the ring in that position often provides the most reliable performance. However, some terminals have their NFC antenna positioned differently, so if you’re certain you’re holding the ring over the correct contactless area, it can sometimes help to slightly adjust the angle or hand position.

The good news is that if a terminal supports contactless payments, the ring should generally work there as well. Sometimes it simply comes down to finding the optimal position for that specific terminal model.

If you continue to notice this with particular terminals, please feel free to send an email to support@astariwearables.com with a photo of the terminal in question. We’d be happy to take a look together and see if we can identify what might be causing it!

Thank you again for your support, Alexandre. We hope your ring continues to make everyday payments a little more enjoyable, and hopefully we can help get that last star from you in the future.

Best regards,
Mike
Operational Manager

Reply from Astari Wearables

Jun 22, 2026

Hi Thomas,

Thank you for your review and for sharing your experience. We’re delighted to hear that you love the ring and that it’s generating the same kind of excitement you experienced years ago when paying with your smartwatch. Those reactions from cashiers and people nearby are one of the most fun parts of owning a payment ring.

We’re sorry to hear that some mobile terminals occasionally take longer to respond or don’t work at all. While mobile and handheld terminals should generally work just fine, they can sometimes be a bit more challenging because the NFC antenna is often smaller, positioned differently, or less powerful than on fixed payment terminals.

In many cases, the issue comes down to positioning. For rings, we’ve found that making a fist and presenting the ring towards the contactless area often gives the most reliable performance. However, if you’re certain you’re holding the ring against the correct part of the terminal, it can also be worth experimenting with slightly different angles or hand positions. Some handheld terminals have surprisingly small NFC sweet spots.

We’d genuinely love the opportunity to help turn this into a 5 star experience, which is always what we strive for. If you notice the issue occurring repeatedly with certain terminals, please feel free to send an email to support@astariwearables.com with a photo of the terminal or a description of where you’ve encountered it. We’d be happy to investigate it together and provide personalised advice.

The good news is that if the terminal supports contactless payments, the ring should normally work there as well, so there is a good chance we can optimise the experience for you.

Thank you again for your support and kind words. It means a lot to our team, and we hope your ring continues to surprise cashiers and spark conversations for years to come.

Best regards,
Mike
Operational Manager

Reply from Astari Wearables

Jun 22, 2026

Hi Dave,

Thank you so much for the fantastic review. Stories like yours are exactly why we built Astari.

Being able to leave the wallet behind, and not having to dig through motorcycle gear every time you want to pay, is one of those little conveniences that makes a big difference day to day. We’re delighted to hear the ring has become such a game changer for you.

And the fact that your wife ended up buying one after seeing yours might be the best compliment we could receive.

Thank you again for your support and for being part of the Astari community. We hope both of you continue enjoying your rings for many years to come.

If you ever need anything from us, please reach out to support@astariwearables.com. Always happy to help!

Best regards,
Mike
Operational Manager

Reply from Astari Wearables

Jun 22, 2026

Hi Bjarne,

Thank you for the fantastic 5 star review. We absolutely loved reading this one.

The moment when people start looking around for a card or phone and then realise it was the ring all along never gets old. We hear stories like this all the time, but they’re still just as fun every time.

We especially like your explanation. “It’s the magic ring that does it” might be one of the best descriptions of an Astari ring we’ve heard so far.

Thank you again for your support and for helping spread a little bit of payment magic wherever you go!

Best regards,
Mike
Operational Manager

Reply from Astari Wearables

Jun 21, 2026

Hi Jeff,

Thank you for sharing your experience with us.

We're so pleased to hear that our team could help you resolve the issue and get your ring connected again. We always aim to provide clear, detailed support, so it's wonderful to know that our guidance made a difference.

It's especially rewarding to hear that you would recommend both our products and our customer service. Trust is incredibly important to us, and we're grateful to have customers like you as part of the Astari community.

Thank you again for your kind words and for choosing Astari.

Wishing you a great day ahead.

Best regards,

Vincent
Customer Support | Astari

Reply from Astari Wearables

Jun 21, 2026

Hi James,

Thank you for your kind review and for choosing Astari.

We're delighted to hear that you found our service quick, friendly, and professional. Our goal is not only to create great payment wearables, but also to provide reliable support whenever our customers need us.

It's especially rewarding to know that you've had a positive experience with both your ring and our after sales service.

Your feedback means a lot to our team, and we truly appreciate you taking the time to share it.

Wishing you a great day ahead.

Best regards,

Vincent
Customer Support | Astari

Reply from Astari Wearables

Jun 20, 2026

Hi,

Thank you for sharing your experience with us.

We know the wait for the gold ring was longer than expected, so we truly appreciate your patience. It means a lot to hear that once it arrived, it lived up to your expectations.

We're delighted that the setup process with your iPhone and Curve was straightforward, and that your ring worked perfectly from the very first tap. It's also wonderful to hear that you're enjoying the design, fit, and the conversations it sparks.

Thank you for your recommendation and for choosing Astari. Your support means a great deal to our team.

Wishing you many more seamless payments ahead.

Best regards,

Vincent
Customer Support | Astari

Reply from Astari Wearables

Jun 20, 2026

Hi Wartono,

Thank you for taking the time to leave a review.

We're delighted to hear that you're loving your ring and that it's working perfectly for you. It's also great to know that it still surprises people when it's time to pay.

Thank you again for your support and for choosing Astari.

Wishing you a great day ahead.

Best regards,

Vincent
Customer Support | Astari

Reply from Astari Wearables

Jun 20, 2026

Hi Tobias,

Thank you for sharing your experience with us.

We know that waiting more than five months for your order was far from ideal, and we truly appreciate the patience and understanding you showed throughout the process.

It means so much to hear that, despite the long wait, our customer support team was able to keep in touch and make your experience a positive one in the end.

We're especially happy to know that the ring exceeded your expectations once it arrived. Hearing that it feels like a little miracle every time you use it is exactly why we do what we do.

Thank you again for giving us the chance to earn your trust. We hope you continue enjoying your ring for many years to come.

Wishing you a wonderful day ahead.

Best regards,

Vincent
Customer Support | Astari

Reply from Astari Wearables

Jun 20, 2026

Hi Paula,

Thank you so much for taking the time to share such a thoughtful review.

It means a lot to hear that you've been with us since the preorder stage and that our updates and communication helped make the wait easier. We know how important it is to keep our customers informed every step of the way.

We're sorry to hear that your original ring stopped working after so much use, but we're glad we could get things sorted quickly and send you one of our newer versions. Knowing that you continue to wear your ring every day is the best feedback we could ask for.

Your support over the past 18 months truly means a lot to our team. Thank you for being part of the Astari journey and for placing your trust in us.

Wishing you all the best, and we hope your new ring serves you well for many years to come.

Best regards,

Vincent
Customer Support | Astari

Reply from Astari Wearables

Jun 29, 2026

Hi Brum,

Thank you for your review and for taking the time to share your experience. We’re genuinely sorry that, despite all our efforts, we weren’t able to get the ring working with your specific payment card.

Vincent spent considerable time working through the setup with you and investigating the issue together. As we discussed throughout our correspondence, the problem was unfortunately not with the ring itself, but with the fact that your particular card is not supported directly or by Curve. While the ING Mastercard Debit cards are supported, the older Maestro and V PAY cards are not. We also never state that those cards are compatible with our wearables, and our supported banks information and setup page reflect this.

We completely understand that this was disappointing from your perspective. Even though the limitation was outside of Astari itself, the end result was that you couldn’t use the product as you had hoped.

Although our return policy would normally not cover return shipping in a case like this, we reviewed your situation and decided to reimburse those costs as a gesture of goodwill because we wanted to ensure you were not left out of pocket. We felt that was the right thing to do, even though the compatibility limitation originated with a third party rather than with the ring itself.

As a small company, we always try to be fair and work with our customers to find the best possible outcome, even when circumstances are outside of our direct control. We genuinely appreciate the time you invested in trying to make it work with us.

If you feel that our support, transparency, and ultimately our willingness to fully refund both your order and your return shipping reflected our commitment to customer service, we would be very grateful if you would consider updating your review to reflect the complete outcome. It would mean a great deal to our small team.

We wish you all the best with your new smartwatch, and we hope that one day, if your bank issues a supported Mastercard Debit card, we’ll have the opportunity to welcome you back.

Best regards,
Mike
Operational Manager

Reply from Astari Wearables

Jun 16, 2026

Hi Pianoplayer,

Thank you so much for your kind words and for taking the time to share your experience.

We're delighted to hear that the ring has been exactly what you were looking for. Knowing that you wanted a simple, convenient way to pay without needing a watch makes your feedback especially meaningful to us.

We're also really pleased that our team could provide the level of support and communication you deserve throughout the process.

Your recommendation means a lot, and we're grateful to have you as part of the Astari community.

Wishing you a great day ahead.

Best regards,

Vincent
Customer Support | Astari

Reply from Astari Wearables

Jun 14, 2026

Hi John,

Thank you so much for taking the time to leave such a detailed review.

We're thrilled to hear that you're enjoying the ring and that the sizing process helped you get the perfect fit. We also had a smile reading about the reactions you got when paying for drinks. Those moments when people see a payment ring in action for the first time never get old.

We really appreciate your honest feedback as well. We're sorry the ring sizer took longer to arrive than expected. Thank you also for mentioning the setup process. While we do cover how to view your Curve card details in our setup video on the website, feedback like yours helps us understand where we can make things even clearer and easier to follow.

Thank you again for your support and for the 5 star review. Reviews like yours genuinely help us grow as a company and continue improving both our products and customer experience.

Wishing you a great day ahead,

Best regards,

Vincent
Customer Support | Astari

Reply from Astari Wearables

Jun 14, 2026

Hi Patricia,

Thank you for taking the time to leave a review.

It is wonderful to hear that you're enjoying both the ring and the app. Simple comments like this really do make our day, because our goal is to create an experience that is easy, reliable, and enjoyable from setup right through to everyday use.

Thank you again for your support and for being part of the Astari community.

Wishing you a great day ahead,

Best regards,

Vincent
Customer Support | Astari

Reply from Astari Wearables

Jun 13, 2026

Hi Andreas,

Thank you so much for taking the time to leave such a kind review.

It's great to hear that you've been enjoying both the keychain and the brushed ring. We love the fact that they each offer something a little different, so it's always nice to hear from customers who use both and appreciate that flexibility.

Comments like yours genuinely mean a lot to us, especially when you've taken the time to share your experience and recommend us to others. Support like that helps our small team more than you might realise.

Thank you again for being part of the Astari community.

Wishing you a great day ahead,

Best regards,
Vincent
Customer Support | Astari

Reply from Astari Wearables

Jun 11, 2026

Hi Tymon,

Thank you so much for taking the time to leave such a detailed review. It genuinely means a lot to us.

First of all, we’re thrilled to hear that you’re enjoying your Astari ceramic ring and that it’s already generating those priceless reactions at the checkout. Those surprised faces never get old, and it’s one of the things we love most about bringing this technology to more people.

We’re also very grateful for your kind words about Vincent. I’ll make sure he sees your review. As a small team, we work hard to provide the kind of support we would want to receive ourselves, especially when things don’t go according to plan.

We’re sorry to hear about the difficulties you experienced with Curve. Unfortunately, as much as we try to make the onboarding process seamless, we are sometimes dependent on larger partners for identity verification and payment services. When issues arise on their side, we often have limited visibility into the exact cause, which can be frustrating for everyone involved. That’s one of the reasons we’re always looking for alternative solutions, such as HyperJar, when possible.

What makes us particularly happy about your review is that despite the challenges, we were able to work together to get everything up and running in the end. That’s exactly the experience we strive for. We know the setup journey wasn’t completely perfect, but we’re delighted that the product itself and the support you received lived up to expectations.

As a small company, every order and every review helps us grow. The more we grow, the more of the customer experience we can bring into our own hands rather than relying on external partners. If you feel that the ring itself and the support provided by Vincent ultimately delivered the experience you were hoping for, we’d be incredibly grateful if you would consider updating your review to 5 stars. As a small company, every additional star helps us grow, improve, and continue investing in making both the setup process and the overall experience even better for future customers.

Thank you again for your support, and we hope you continue surprising cashiers for many years to come.

Best regards,
Mike
Operational Manager

Reply from Astari Wearables

Jun 11, 2026

Hi Pap,

Thank you for taking the time to share your experience and for your kind words.

While we're sorry that your original ring stopped working, we're glad we could help troubleshoot the issue and get a replacement sorted for you. It's great to hear that the new ring and size are working well, and that you've been enjoying using it in everyday life.

It's especially nice to hear that you've been showing it off to friends. Those reactions never get old.

Thank you again for your support and for choosing Astari. We truly appreciate having you as part of the community.

Wishing you a great day ahead,

Best regards,
Vincent
Customer Support | Astari

Reply from Astari Wearables

Jun 8, 2026

Hi Alan,

Thank you for taking the time to leave a review.

Reading comments like this really makes our day. We're delighted to hear that you were happy with both the service and communication you received from our team.

Thank you for your support and for choosing Astari. We truly appreciate it.

Wishing you a great day ahead,

Best regards,
Vincent
Customer Support | Astari

Reply from Astari Wearables

Jun 9, 2026

Hi Philip,

Thank you for taking the time to share your experience, and we are genuinely sorry that this situation left you feeling unsupported.

First of all, we completely understand your frustration. When a shipment encounters an unexpected issue, especially when the address has been confirmed as correct, customers quite rightly expect us to help drive the resolution.

In this particular case, we did verify that the address information provided was complete and correctly formatted, which unfortunately left us with limited options from our side. The courier required direct contact with the recipient regarding the delivery, which is why we advised reaching out to them. However, we can absolutely understand how frustrating that becomes when their phone lines are difficult or impossible to reach.

As a small but fast growing company, we sometimes find ourselves dependent on larger logistics partners whose processes are not always as flexible as we would like. While that does not excuse the experience you had, it does explain why we were not able to intervene as effectively as we would have wanted.

We always try to work with our customers to find a solution when issues arise, and we are sorry that in this case it did not feel that way. Feedback like yours is important because it helps us identify where we can improve our escalation procedures when courier partners are not performing as expected.

If the situation remains unresolved, we would still be happy to take another look. Please send an email to info@astariwearables.com with “Trustpilot Review” in the subject line, and I will personally review the case to see whether there is anything further we can do.

We hope that despite this disappointing experience, you can appreciate that we were trying to work within the constraints imposed by the courier. We would greatly appreciate the opportunity to hear from you directly, so I can personally review exactly what happened and see what we can do to turn this experience around. Our goal is always to provide a 5 star experience, and I would love the chance to help get you there.

Best regards,
Mike
Operational Manager

Reply from Astari Wearables

Jun 8, 2026

Hi Andrew,

We're really pleased to hear that both you and your son are enjoying your rings and that they've been working flawlessly. It's always great to hear about the reactions people get when paying with them, it never gets old.

We also appreciate your patience regarding the delivery and your kind words about our team's communication throughout the process.

Thank you again for your support and recommendation. It means a lot to everyone here at Astari.

Wishing you a great day ahead,

Best regards,
Vincent
Customer Support | Astari