Assured Electrical Solutions Reviews 

366
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 276 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, knowledgeable, and efficient. Many highlight their helpfulness, clear explanations, and polite demeanor, making interactions pleasant. The service is frequently described as excellent, with work completed efficiently and tidily, often exceeding expectations. Customers appreciate the smooth booking process and excellent communication, including prompt updates and helpful office staff. People frequently express high satisfaction, often recommending the company and stating they would use their services again. Reviewers are particularly impressed with the prompt arrival of technicians and their respectful approach to the work environment.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their professionalism, efficiency, and... See more

Service

Reviewers highlight positive aspects of service, often praising the efficiency, professionalism, and... See more

Customer service

People report positive experiences with customer service, highlighting helpful, informative, and polite... See more

User experience

Reviewers mention positive feedback about the user experience, often describing it as great and excellent.... See more

Booking process

Consumers generally find the booking process to be positive, with many describing it as easy and quick.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Cannot thank Assured Electrical Solutions enough! When my power suddenly went out, they responded incredibly fast and had someone at my door in know time. The electrician was knowledgeable and quickl... See more

Company replied

Rated 5 out of 5 stars

Steven Davies did a fantastic job installing our new Ohme Pro EV charger today. He arrived on time, was super professional and friendly from the start. The installation was neat, tidy, and completed... See more

Company replied

Rated 5 out of 5 stars

From the outset our experience was fantastic. Ross arrived early and took us through everything. We were able to decide where things needed to go and were supported with Ross' knowledge throughout. Th... See more

Company replied

Rated 5 out of 5 stars

Leon visited to help when our kennel lights wouldn't turn on anymore. He was very friendly and professional and managed to get them back on for us. He explained the issues and how to resolve them goin... See more

Company replied


Company details

  1. Electrician

Written by the company

We’re an established electrical contractor based in Cardiff & Barry. We specialise in the design, installation and maintenance of all types of electrical systems, from simple domestic work to complex commercial installations so if you’re looking for a reliable and experienced electricians then you’ve come to the right place! As a trusted and highly skilled electricians, our customers tell us we’re the best, and we’re proud to have customers return to us time and time again. We have over 20 years of experience working in domestic homes and commercial buildings, such as shops, factories, industrial units, showrooms and many more. We will put your electrical-related worries behind you fast and make the whole process as easy and stress-free as possible.


Contact info

4.8

Excellent

TrustScore 5 out of 5

366 reviews

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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(366)

254 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super quick response and fix time

Super quick response and fix time, Josh was great and got the job done quickly and efficiently. Highly recommend

7 January 2026
Unprompted review
Assured Electrical Solutions logo

Reply from Assured Electrical Solutions

Thank you for the excellent 5⭐ review. We’re really pleased to hear we could respond quickly and that Josh completed the job efficiently.
We truly appreciate your recommendation and thank you for choosing Assured Electrical Solutions.

Rated 5 out of 5 stars

Kris undertook electrical testing at…

Kris undertook electrical testing at office providing excellent service. He was efficient and helpful.

7 January 2026
Unprompted review
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Reply from Assured Electrical Solutions

Thank you for the excellent 5⭐ review. We’re pleased to hear Kris provided an efficient and helpful service during the electrical testing at your office. We really appreciate your feedback and thank you for choosing Assured Electrical Solutions.

Rated 5 out of 5 stars

Josh was Great

Josh was Great. Explained everything clearly. Great service

6 January 2026
Unprompted review
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Reply from Assured Electrical Solutions

Thank you for the great 5⭐ review. We’re pleased to hear Josh explained everything clearly and provided a great service.
We really appreciate your feedback and thank you for choosing Assured Electrical Solutions.

Rated 5 out of 5 stars

Ross visited and installed new shower

Ross visited and installed new shower. Job well done

5 January 2026
Unprompted review
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Reply from Assured Electrical Solutions

Thank you for the 5⭐ review. We’re pleased to hear Ross completed the shower installation to a high standard. We really appreciate your feedback and thank you for choosing Assured Electrical Solutions.

Rated 5 out of 5 stars

Brilliant Zappi charger installation

Jason and Fred were brilliant at installing our Zappi ev charger at our home in Exeter. A very neat job, and he didn’t leave until I had it all up and running. I would recommend!

5 January 2026
Unprompted review
Assured Electrical Solutions logo

Reply from Assured Electrical Solutions

Thank you for the excellent 5⭐ review.
We’re really pleased to hear Jason and Fred completed a neat installation and made sure your Zappi EV charger was fully set up and working before leaving. We really appreciate your recommendation and thank you for choosing Assured Electrical Solutions.

Rated 5 out of 5 stars

Excellent response from this company was…

The response from this company was outstanding I made an online inquiry about possible work and was contacted the very next morning. We had a conversation about what I was thinking of doing and booked in and job completed all within a few days.
The electrician Jason was outstanding very polite and gave good advice about the options for future work externally I am contemplating having done.
Would definitely recommend this company

30 December 2025
Unprompted review
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Reply from Assured Electrical Solutions

Thank you for your fantastic review. We’re really pleased to hear how smoothly everything was handled from your initial enquiry through to completion. It’s great to know Jason provided outstanding service, was polite, and offered helpful advice for your future plans. Thanks very much for the recommendation - it’s truly appreciated.

Rated 5 out of 5 stars

Quality Service

Assured Electrical Solutions (AES) is reliable and provides skilled service. Leon was exceptionally awesome, he is professional, courteous and competent. I'll choose him for my other jobs with AES.

22 December 2025
Unprompted review
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Reply from Assured Electrical Solutions

Thank you for your great review. We’re really pleased to hear you found our service reliable and skilled. Leon will really appreciate your kind words - it’s great to know he made such a positive impression. We look forward to helping you again with future jobs.

Rated 4 out of 5 stars

Job was really quickly booked and efficiently completed

Job was really quickly booked. Our electrician, Freddie Roberts, was friendly, professional, efficient, knowledgeable and completed the jobs to a good standard. The only thing preventing 5 stars was that the automatic text notification to say our electrian was on the way didn't arrive until after the job was completed- would have been helpful to have a more accurate ETA. But otherwise the work itself very good.

22 December 2025
Unprompted review
Assured Electrical Solutions logo

Reply from Assured Electrical Solutions

Thank you for your review and for the detailed feedback. We’re really pleased to hear Freddie was friendly, professional, and completed the work efficiently to a good standard - we’ll be sure to pass your comments on to him.

We also appreciate you highlighting the issue with the automatic text notification. We understand how useful an accurate ETA is, and we’re sorry this didn’t come through as expected on this occasion. This feedback has been noted and will help us improve our communication going forward. Thanks again for choosing us.

Rated 5 out of 5 stars

Complete rewire: Great Service!

From the outset our experience was fantastic. Ross arrived early and took us through everything. We were able to decide where things needed to go and were supported with Ross' knowledge throughout. The whole process from start to finish was professional and friendly. We were kept informed of progress and decisions at all times. Gavin, Liam and Ross provided a great service. We would highly recommend!!

15 December 2025
Unprompted review
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Reply from Assured Electrical Solutions

Thank you for your fantastic review. We’re really pleased to hear you had such a positive experience from start to finish. It’s great to know Ross’s knowledge and guidance helped you make decisions with confidence, and that you felt informed throughout the process. We’ll be sure to pass your kind words on to Gavin, Liam, and Ross. Thanks very much for the recommendation - it’s truly appreciated.

Rated 5 out of 5 stars

Shaun replaced a socket and bathroom…

Shaun replaced a socket and bathroom light fitting. Did a first rate job in very little time. Very pleased. Would definitely use Assured again!

19 December 2025
Unprompted review
Assured Electrical Solutions logo

Reply from Assured Electrical Solutions

Thank you for your great review. We’re really pleased to hear Shaun carried out the work efficiently and to a high standard. It’s great to know you were very pleased, and we look forward to helping you again in the future.

Rated 5 out of 5 stars

Josh and Nathan were polite and…

Josh and Nathan were polite and efficient. Thankyou

18 December 2025
Unprompted review
Assured Electrical Solutions logo

Reply from Assured Electrical Solutions

Thank you for your review. We’re pleased to hear Josh and Nathan were polite and efficient. Thanks again for choosing us.

Rated 5 out of 5 stars

Shaun was very helpful

Shaun was very helpful and explained everything to me.

18 December 2025
Unprompted review
Assured Electrical Solutions logo

Reply from Assured Electrical Solutions

Thank you for your review. We’re pleased to hear Shaun was very helpful and took the time to explain everything clearly.

Rated 5 out of 5 stars

Amazing service

Leon was great, very professional. Highly recommended.

18 December 2025
Unprompted review
Assured Electrical Solutions logo

Reply from Assured Electrical Solutions

Thank you for your great review. We’re pleased to hear Leon was professional and that you’d highly recommend us.

Rated 5 out of 5 stars

Great service.

The whole experience was excellent. Nothing seemed to be too much trouble. Shaun arrived on time, was professional, kept us informed, resolved several issues and overall did a great job. Would definitely recommend.

17 December 2025
Unprompted review
Assured Electrical Solutions logo

Reply from Assured Electrical Solutions

Thank you for your great review. We’re delighted to hear you had such an excellent experience and that Shaun was punctual, professional, and kept you informed while resolving the issues. Thanks very much for the recommendation.

Rated 5 out of 5 stars

Fred was courteous and patient…

Fred was courteous and patient particularly working around home working restrictions. A very thorough comprhensive ERC assessment which he happily talked us through.

17 December 2025
Unprompted review
Assured Electrical Solutions logo

Reply from Assured Electrical Solutions

Thank you for your review. We’re pleased to hear Fred was courteous and patient, especially while working around your home-working requirements. It’s great to know the EICR was carried out thoroughly and clearly explained. Thanks again for choosing us.

Rated 5 out of 5 stars

Recommend Ed electricians 10/10

Josh was available at short notice to repair some damaged lighting cable. He got our project back on its feet in less than an hour. Very satisfied with the workmanship and professionalism.

17 December 2025
Unprompted review
Assured Electrical Solutions logo

Reply from Assured Electrical Solutions

Thank you for your great review. We’re pleased to hear Josh was able to attend at short notice and get everything back on track so quickly. It’s great to know you were happy with the workmanship and professionalism. Thanks again for choosing us.

Rated 5 out of 5 stars

Excellent service

Excellent service. Will certainly use again and recommend to others :)

15 December 2025
Unprompted review
Assured Electrical Solutions logo

Reply from Assured Electrical Solutions

Thank you for your great review. We really appreciate the recommendation and look forward to helping you again in the future.

Rated 5 out of 5 stars

Great doorbell installation by Shaun

Great doorbell installation by Shaun. Thanks

16 December 2025
Unprompted review
Assured Electrical Solutions logo

Reply from Assured Electrical Solutions

Thank you for your review. We’re pleased to hear Shaun did a great job with your doorbell installation. Thanks again for choosing us.

Rated 5 out of 5 stars

Leon strikes again

Leon strikes again. I have used this company twice in a recent move and they have sent Leon each time.This guy goes the extra mile and has been great to deal with. Cleaned up after job was finished. The office /Customer service guys were really helpful to price was set out and honoured 🎖

16 December 2025
Unprompted review
Assured Electrical Solutions logo

Reply from Assured Electrical Solutions

Thank you for your great review. We’re really pleased to hear Leon has looked after you on both visits and gone the extra mile each time. It’s great to know everything was left clean and tidy and that the office team were helpful, with pricing clearly set out and honoured. Thanks again for choosing us — we really appreciate your continued trust.

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