Assurance Wireless Reviews 

This company is the worst the shutt my phone off right away because I transfered my lifeline and acp and now I'm without a cell phone also I called them to update my address they didn't know how to do that eather also the phone they sent us the shock volt s55 this phone is trash calls cut out and I have to put my phone on speaker to talk to people this company has Been nothing but trouble and I'm dropping them like a hot potato this company isn't worth your time

I've had nothing but trouble since Assurance Wireless switched to T-Mobile. Most recently the WiFi hotspot quit working. The first rep told me that I qualified for an upgrade free of charge because he couldn't fix the problem. That he would send an email confirmation with a case number. When received, I was to call back to order the new phone. I never got the email. When I called back a week later, no surprise, they didn't even have a record of the prior conversation. Said I could buy a new phone. When I protested, she said to hang up and restart my phone while she tried something else and she would call me back in 5-10 minutes. I'm still waiting on her call. I WAS a customer for 9 years. I'm changing providers because they simply don't care. They get paid regardless of substandard service and equipment.

If I could give zero stars I would. They sent me a phone that never worked. The phone was never activated and I was told for 3 weeks straight that it was a system error on their part. They never offered to send me another phone. ALL THIS COMPANY DO IS LIE. THIS PLACE SUCK. DON’T WASTE YOUR TIME. SCAM SCAM SCAM

It seems the people on the street pushing assurance wireless are very dishonest...dude named Eddie.... I paid $100 for an upgrade phone and now I have two phones with two different numbers... they said I would get a table which now I know is impossible because we can one get one thing... calling them you get people who who only know half English...do a search for best company and stay away from assurance wireless ☹️☹️☹️☹️☹️

A very poor reception, customer service lied including a supervisor for an issue has been dragging for 4 months and still no solution when they have everything recorded. However, they kept lying and saying they have no records. DON'T WASTE YOUR TIME AND MONEY.

I recieved approval for lifeline through assurance. They sent a phone that I couldnt send messages thru, had to talk and it wouldnt accept. Than I recieved a letter stating I could up grade with unlimited. I called they said approved right then. Three days later phone turned off and was told Id have to get a $10 card to talk and it would be 10cents a minute which would last one phone call. If I was approved for lifeline in the first place the GOV would be paying them. Now i have to. I am 77 disabled and have no phone. There co. is a scam!!!

My broken phone that was reported three months ago is no longer under warranty so pay 70$ for a phone that is not even sold anymore, it can't update or use my child's school app. I'm told paid 35 wait 2 months for a new phone or pay 70 for the same phone and wait two months.
Tried to over charge me after I waited three months for a new device. They offer out of date phones for triple. This is supposed to be a government life line. How about get some English speaking people. Not a single person there can speak fluid English it's broken and they don't even understand what we are saying. This company is jokes and crooks. They definitely work for Biden

GARBAGE GARBAGE PHONES...............GO TO SAFELINK

They shut my service off with no warning or explanation, just cut it off leaving me with nothing, no reason, no website, no support, no phone number. This company is really Virgin Mobile using T-Mobiles network and there couldn't possibly be a worst company to do business with, beware.

Sh!tty service company tried charging me 20 dollars for shipping fee when phone wouldn’t even turn on and then they keep telling me there was a problem processing the payment for the shipping and then they are telling me they don’t have smart phones which is a total bs lie!!!! Don’t use these scammers and they are crap for free non working phones!!!!

The 3 week old phone stopped holding a charge and wouldn't charge with oem charger assurance gave me. Assurance charged me 20$ shipping to replace old phone. This free phone is now costing me based on other reviews assurance will repeat send another non working phone and this cycle of bad phones is just beginning. I wish I would have known this earlier. I ported my phone to assurance should not have. Now I have an expensive mess to clean up and no phone.

Was hung up on 4 times on 11/1 by 4 of their reps and then put on hold for over an hour waiting for a supervisor. Called back 11/3 and spoke with 3 people to get to a supervisor that lied and backtracked on my replacement phone.
My phone stopped charging called on 10/5/2023 and it was the day before my warranty expired. I was told to pay a $20 shipping fee for a government phone. I paid it and after 3 weeks of waiting i called back on 11/1/2023 to ask where my phone was. I was then lied to about my warranty being expired and they couldn’t send me a phone. I will never recommend this company!

Customer Service is ignorant with their listening skills. They do what they want and only half explain things.

I realize many people have thought Assurance is awful, but in my experience, they're terrific. They've replaced phones for me whenever there was a problem and their customer service people know their stuff and are extremely helpful. I've had Verizon and Apple and Assurance has much better customer service than either one.

I would give these FRAUDSTERS no stars if that was an option. I had service with them under the Lifeline plan and went through the recertification process by phone back on 8/19/2023. The customer service rep assured me multiple times that I was recertified and she even said my plan was upgraded to all unlimited (talk, text, data) starting immediately. Then on September 29 they cut my service. Just like that! NO NOTICE AT ALL! Don't waste your time with these lying scammers. There are much better cell companies out there.

HORRIBLE! HIDEOUS! If you want a better phone service, just consider standing outside and yelling to whoever you want to call! I guarantee you will get a better result. WHY does the government use crappy 3rd world phones? Why do a bunch of Chinese characters cover your screen sometimes? Points to ponder folks.

Assurance sent me an email saying i need to use my service by a certain date or I lose the service. My reply was, I cant use service if I dont have a phone to use it on and you have failed to replace the defective phone as Ed from Turkey said you would. Ed said it would be shipped September !st and it would be 5g compatible.
it is now over 45 days I have been without a phone and still they dont respond.

I'm currently on my 2nd phone in 7 months. My 1st phone stopped working, and now my 2nd phone won't charge anymore. Not sure what my resolution will be with assurance.

The only complaint I have is the language barrier & that's with all the companies. I've had them for a while now & I seem to get great coverage, no dropped calls, good T-Mobile network. The phone I had for a while started messing up & I let them know & I got a replacement in just a few days with no problem. Now as far as the reviews I read about they turned their phones off etc. I've never had those types of problems, but things happen I guess. I do wish they would give us better phones.

I would have given them zero Stars if I could, this company customer service is the worst I have faced in my life they lie they make you wait for no reason, for hours and they hope that you hang up. The worst customer service ever, shame on them.