Aspray Reviews 

I had a major leak in my building which spanned 3 apartments and common parts. It was due to a hissing pipe in a wall cavity that went undetected for 2 weeks until water had travelled below floor finishes and started creating signs of damp.

I contacted George Masterton (Aspray, Peterborough), who immediately took control and actioned contractors to commence expert drying out and surveying works. Building management were not cooperating and have a complicated claims procedure. George was able to bypass them and go straight to the insurers (something claimants couldn’t do). Not long after the insurer engaged a loss adjuster and George was able to submit a scope of works and agree a settlement sum.

There were many complications due to the nature of ownership of this building, but George was always pragmatic and positive with his approach. He kept other claimants and me updated regularly, and with patience, we were very happy with the outcome.

When things go wrong it can be a minefield to navigate.
Aspray were helpful, professional and friendly.Everything was explained clearly and questions answered quickly.
The team was excellent, and the work was carried out around my wife's hospital treatment.
The job was finished to a high standard within the agreed time frame.
Can,t thank them.enough and would not hesitate to reccomend them or use their service again should the need arise.
Thankyou all.

Aspray, led by George, were fantastic in running the show from start to finish and made a giant task very manageable. George was very professional and kept me updated frequently on progress on the loss assessment and insurnace claim, leading to a very satisfactory outcome. Highly recommend

George M from Aspray has been an excpetional partner. He has remained professional and diligent throughout ensuring that all the claimants were dealt with fairly.

He also had to navigate some tricky third party agencies and perservered until the claim was closed. Highly reccomended.

Aspray London east were absolutely fantastic from start to finish. They gave me a complete service inclusive of contents. I was in a real tight spot with my home insurance claim and would have never got through it without Satinder. Without Satinder I’d of ended up with only a 1/4 of the cost of the works required and my home would have been completely upside down. Always on the phone available to give guidance and advice day or night, weekdays or weekends. Can’t thank them enough DEFINITELY recommend to all.

In January 2025, Leak Detection Services discovered a leaking pipe under our concrete floor. After a total lack of response from the company employed by our insurance provider, we contacted Bill Maynard from Aspray. Bill visited our property and from day one was excellent, aware of the general poor communication from the company, the delays and reluctance to settle the claim at a realistic figure. Bill continually contacted and chased them, pointing out their omissions and errors until we finally received a comprehensive and realistic reinstatement figure. He kept us informed of what was happening and without his perseverance we would probably still be struggling to actually get anywhere with the claim. I cannot recommend him highly enough.

I've had the pleasure of dealing with Satinder at Aspray East London. Our client here at Rockley Properties experienced a major flood in their property. Aspray was instructed. From start to finish Satinder was extremely professional and patient throughout. The property was immaculately restored and given back to us ready to let to new deserving tenants, to my clients amazement the process was effortless due to Satinder. Highly recommend.

Amazing service from Aspray
Was introduced to them by my insurance broker that does our property portfolio.with a claim on one of our rentals.from the moment I met the team they was very professional and did the claim without me having to do anything was so impressed. We was having a large claim going on at our house regarding work done by insurance company that was faulty.I was dealing with it at the time but getting nowhere.ask Lindsey to have a look at it and she tuck the Case on .the insurance company and there solicitors blocked her every move but she never gave up and after 18 months finally won our case and insurance company paid out fully thanks to Lindsey and her team
Thanks Mark Armstrong

I was in a real muddle when my utility room sprung a leak, I phoned George at aspray, he got a plumber round and stopped the leak, the contractor he sent to put my house back together were very professional and did a good job, I'm very pleased and would not hesitate to use George again if I ever have another disaster

Aspray made the whole process very easy, despite my insurer being difficult. They were able to negotiate a suitable solution and they managed to do it quickly and efficiently. Jon was very polite and easy to work with too, couldn’t recommend him and Aspray enough

monthly update!!!!
Despite promises to solve the disaster that is my kitchen which resulted from months of unsatisfactory work by a disabled joiner who was unfit to work and swore constantly and an unbelievable list of problems reported by a professional kitchen fitter, Aspray are still ignoring me. I will post a monthly update until they return with a reasonable offer. I am now left with no option but to contact trading standards.

The Loss Assessor (George Masterton) was thoughtful, caring and explained the process at every stage. Very helpful and understanding to our needs. We were always reassured by him. The contractor was professional, friendly, considerate and always punctual. He worked to a very high standard and he did a brilliant job. He was thoughtful to our needs and explained everything to us on a day to day basis. His workmanship was excellent and he wanted to give us the best he could do.

Satinder of Aspray London East took all the hassle out of dealing with our insurance claim due to a leaky pipe. He liaised with the insurance company and also the company who were given the job to restore the property.

We are very pleased with the finished result. Satinder kept us informed and always got back to me if I texted him or left message. I would recommend Aspray loss assessors.

Great service from Satinder at Aspray London East who made the process of claiming from insurance easy.

Wouldn’t even give them 1 star ! Lost part of our roof in the storms in Jan and despite multiple messages for up dates our roof is still sitting exactly the same 4 months on ! Communication is appalling.

Testimonial for Aspray Peterborough

As a local and trusted insurance broker, our reputation is everything. Over the last couple of years Aspray Peterborough (George Masterton) has managed many different claims for our clients. From escape of water, impact damage, subsidence and storm damage properties, they have performed fantastically for our clients.

We would not hesitate to recommend Aspray Peterborough to anyone managing a property insurance claim. We have been thoroughly impressed.

Martin Jones
Oakwood Insurance Brokers

Have recently had cause to use asprey due to water damage in shop unit and found them very efficient and took all the worry out of the experience. George Masterton was professional and kept me informed at every step of the process.

George Masterton from Aspray Peterborough recently handled an escape of water claim at my home.
Aspray managed everything on the claim effectively , liaising with my insurance company agreeing a settlement and instructing all works carried
Out by Asprays approved contractor.
My new kitchen looks fantastic. The works were done to a very high quality.The tradesmen were lovey people to deal with.
I can’t recommend Aspray Peterborough enough

Over the moon with the service from Aspray. I had a complicated issue in my rental property, where there was a leak under the floorboards which was intermittent, recurring, and causing a real problem for my tenant and the tenant below. I had so many trades people out to try and resolve the issue and no one could get a handle on it. Aspray took control, including putting the tenant up in a hotel and doing a full rip out of the kitchen to find the issue; and now the tenant is back in her home, safe in the knowledge this has FINALLY been fixed. And with a 12 month warranty too! Thanks John and Aspray Team!

Clear genuine support from Satinder.

We were recommended to Aspray London East following water damages throughout our maisonette Flat. With busy commitments and a small child, we were unsure about how to progress the situation with our Block Management and Insurers.

Satinder assessed the full extent of damages caused and the works that would be fairly involved which we had not initially realised or could properly evidence.

We appreciate his input in this matter, at a difficult time for us, he is a very useful contact for Leaseholders.