Aspers Stratford Westfield definitely going downhill. At reception only a couple of staff are friendly & smile at you, the rest have miserable faces. Drinks machines for water always broken & our of... See more
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Rubbish casino loss yesterday 1500 play bet 5 pound give me bonus 3 time one bonus 45 pound other 60 68 99,9procent u loss they not giving chance to we don't play noone a lote.off people just come to... See more
Unable to give this piece of crap 0 stars. The bonus offers are just a sham, no response to emails, wagered £40 without a single win that matched my bet, new player bonus spins never materialised, fi... See more
Company replied
I want to apologise for the previous review but, this review will be not relevant because this is for the online service, which I never used. Here in London unfortunately isn’t alike Las Vegas wher... See more
Company details
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Join Aspers Casino anytime and play the best online games from your mobile phone, tablet or desktop! Grab £1,000 in bonuses when you make your first 3 deposits.
Contact info
United States
- aspers.com
1.4
Bad
247 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Really good and friendly customer…
Really good and friendly customer service
4 November 2019
Unprompted review
Reply from Aspers Casino
Hello Gav,
Hope you are well.
It is always an immense pleasure to read about our customers' satisfaction when it comes to the service we try to deliver.
Indeed, we strive very hard to try as much as possible to provide you the best possible service.
Keep enjoying your favorite games and any further assistance you may need, do not hesitate to contact our 24/7 Support Team.
Good luck on the games!
Regards,
Aspers Online Casino
Very bad casino
Very bad casino. Deposit almost 400£ i get 10 free spins on book of ra and payment was 12£. Lies and bad advertising
12 October 2019
Unprompted review
Reply from Aspers Casino
Hello Dumitru,
We are really sorry to hear you haven't had a very positive experience on our site and luck was not very much on your side during your game plays.
However, we would like to pacify the concerns you are addressing pertaining to the fairness we display on our sites.
Indeed, Aspers Casino Online strongly advocates Fair Gaming and as a regulated and licensed company, we always ensure that all our games are extensively tested to ensure all is working well. We aim at providing the best services for all our customers and ensure their gaming experience is the best.
Yet, luck is a factor that is beyond our control.
We would really appreciate if you could contact our Support Team in view of enabling our friendly representatives to review your account and see in what best possible way we can help you enhance your experience.
We look forward to hearing from you soon,
Regards,
Aspers Casino Online.
Had help from Thomas on live chat
Had help from Thomas on live chat. He was very professional and quick with my request and resolved everything I needed in no time t all. Very happy with the service
29 September 2019
Unprompted review
Reply from Aspers Casino
Hello,
We hope you are doing well and that you are enjoying your time on the site.
There is no better way to start the week with such an amazing feedback!!
Customer satisfaction is among one of our priorities and from the feedback that you sent, we can note that our Customer Service has met your expectations and this brings us a lot of pleasure.
Thank you again for your comments and wishing you a nice evening ahead.
Regards Aspers Casino team
a really bad site said i would get 10…
a really bad site said i would get 10 pound on slots it i wagered 10pound have not got it twice in a row disgusting false advertising
27 September 2019
Unprompted review
Reply from Aspers Casino
Hi Member
Thank you for taking the time in writing to Aspers Online Casino.
We are sorry to hear that you did not find our site to your expectations. We certainly understand that it can be frustrating for any player to lose money on a gambling site; however, we wish to reassure you that our site has undergone through strict compliance testing and our games are randomly operated by our Random Number Generator (RNG) and no attempt is made to alter or manipulate the random nature of the system.
We hope that your next visit to our casino will be an enjoyable experience.'
Best Regards,
Aspers Online Casino Team
Reply from Aspers Casino
Hi Jackie,
First and foremost, we would like to thank you for your review regarding our site and service.
It is always a pleasure to read from our customers that they are enjoying our site .
We wish you good luck with your games.
Please do not hesitate to contact us should you require any assistance. Our Support Team will gladly help you.
Regards,
Aspers Online Casino.
Support is very kind and always…
Support is very kind and always helpful. Aspers is the best casino I have ever played! :)
20 September 2019
Unprompted review
Reply from Aspers Casino
Hi Adrian,
Thank you for taking the time in writing to Aspers Online Casino. Your feedbacks are highly appreciated and we are happy to have you among us.
Customer satisfaction has always been one of our main priority and we look forward to enhancing your gaming experience with us.
We wish you all the best on the site.
Best Regards,
Aspers Online Casino Team
When fun stops stop!
14 September 2019
Unprompted review
No issues with customer service was…
No issues with customer service was good but just a bit disappointed with aspers processvhime in terms of withdrawals it takes absolutely ages. I have played on other sites where even though it says it can take upto 3-5 working days to receive withdrawal u actually receive it next day.
But overall I do like the daily board game on aspers where u get a chance to win prizes or win money off playing certain games
12 September 2019
Unprompted review
Reply from Aspers Casino
Hi Coco Soul,
Thank you for sharing your feelings with us. We do know that a quick processing is all most customers cry out for and so, we are working to improve this for our best interests! This type of information will definitely be escalated to the relevant teams to consider.
On the brighter side, we’re glad that you enjoyed the experience on Aspers overall and wish you all the very best on your games! We do try to give you a taste of the latest as often as we can, we are sure you that you will enjoy and find your favorites on Aspers.
Keep your feedback coming in!
Thank you!
Kind Regards
Aspers Casino Online
Just have a great chat with Britney
Just have a great chat with Britney. She is very helpful and friendly and can solve my problem quickly.
11 September 2019
Unprompted review
Reply from Aspers Casino
Hello Wilson,
Thank you very much for your nice review.
It is always a pleasure to read that our customers are satisfied with our services and products.
Do not hesitate to contact us should you require any assistance. Our Support Team will gladly help you.
Regards,
Aspers Online Casino.
I've just started trying out aspers…
I've just started trying out aspers casino and their great offers, so sometimes I need some guidance and the customer services are so very helpful. I've had to chat with them a few times and Thomas has been so helpful with links etc. Nothing seems a bother to him, very patient with newbies. full 5 stars.
5 September 2019
Unprompted review
Reply from Aspers Casino
Hello Leigh,
Thank you so much for the feedback.
It is our priority to see that our members feel comfortable and happy while being on the site.
We are very please to hear that your experience has been a marvelous one and that our Customer Service has been up to your expectation.
Wishing you a lovely weekend ahead
Regards
Aspers Casino team
Excellent service and more than helpful…
Excellent service and more than helpful many thanks Angela
30 August 2019
Unprompted review
Reply from Aspers Casino
Hello Peter,
What better way for Aspers Casino to start its week than readying this great feedback of yours!
We always take every feedback as way to keep continuously improve our service.
Thank you once again,
Kind Regards
Aspers Casino Team
Rubbish site - they won’t last long
Yep totally fixed slots - beyond belief - always read the negative reviews first here & they are correct ! No wins maybe 2-3£ on £30 deposit - might b regulated but one of the worst out there - people shouldn’t really complain I think after £30 deposit and winning like 10% of that back says it all - don’t be foolish just stay away 32Red very good site
22 August 2019
Unprompted review
Reply from Aspers Casino
Dear Parash,
Thank you for your review.
It’s completely comprehensible that not winning strips away the fun from playing, nonetheless, we would like to reassure you that our site is fully regulated and licensed and we promote fair gaming.
You would certainly agree with us here, the intrinsic nature of the games itself is based on luck.
Again, we regret that your expectations could not be met however we hope that we can have an opportunity to make it up to you.
Best Regards,
Aspers Online Casino Team
If you want your self bagger then play…
If you want your self bagger then play with asper casino
Open new account in 1st August 2019
Lost £4500 in just 48 hours in slots but not win single penny
Then I chat with customer services
Chat people very rude and they tell me your bad luck
3 August 2019
Unprompted review
Reply from Aspers Casino
Hello Saab,
Thank you for your review.
We are truly sorry to hear you haven't much enjoy your experience on our site and that you haven't had the chance to experience the thrill of luck coming your way.
We do understand that you may not have experienced quite luck lately when playing and do understand how frustrating this can be; In line with this, we would much appreciate if you could contact us via any of the below portals in view of enabling us to review your account accordingly:
Email: support@aspers.com
Phone Number: 08002797632 (Toll Free)
Landline: 02038879842
Saab, we assure you that our site, being a regulated and licensed one, has always promoted fair gaming. Games' outcome cannot be controlled, and, you would agree with us here, the intrinsic nature of the games itself is based on luck.
Not to worry though, we look forward to hearing from you soon in view of reviewing your account and see how we can help you enhance your experience with us.
Regards,
Aspers Online Casino Team
Worst casino I’ve been to
Worst casino I’ve been to. Badly trained croupiers who can’t pay out correctly and Africans who try to steal your chips. Door man also have a very bad manner and attitude.
2 August 2019
Unprompted review
Reply from Aspers Casino
Hello John,
'Thanks for your honest opinion. We are sorry to hear that you were not satisfied with the competence of our team who are all well trained and are ever ready to serve and support our guests.
We hope that your next visit to our casino is an enjoyable experience.'
Kind Regards
Aspers Casino Team
Security guards just want a fight
Frequented this shoddy excuse for a casino on 30th July. Got sworn at to start off with. Rejected the first one in our group because she was drunk yet let the rest of the group in without telling them she wasn’t allowed. Which then obviously upset a few in our group. They wouldn’t go in and get the rest of our group at which point they assaulted us and threw us in the lift. Slammed one girl against the wall and a man onto the lift floor.
Could have all been avoided if they learnt how to speak to people.
Looking around. The security here just want fights with people. Absolutely disgusting behaviour.
31 July 2019
Unprompted review
Reply from Aspers Casino
Hello Sam,
Aspers Casinos, as private premises, reserve the right to refuse entry to any individual. Safety of our staff and guests are always a priority for us.
As licenced premises, refusal of intoxicated individuals is dealt with in a professional manner and Aspers Management will always endeavour to resolve refusals amicably, for both the guest and the business.
We reserve the right to remove individuals from our properties. Removals are a last resort for Aspers and only occur in the rare occasions that refused individuals will not leave the premises and are causing distress and a risk to other guests and our staff.
Kind Regards
Aspers Casino Team
Good overall Site.
Good overall Site.
Good returns on my wagers.
The only thing that is hard to put up with is the length of time it takes to get a withdrawal.
You have a decent win and try to withdraw only to have to wait a long time, and then you see the money in the account and reverse it.
You are making it too easy for people to spend their winnings.
I know you have to make money but come on guys speed things up.
Ladbrokes and the others have immediate withdrawals so why can’t you?
30 July 2019
Unprompted review
Reply from Aspers Casino
Hello Darren,
Hope you are well.
We thank you very much for your review; It is always a pleasure to read from our customers that they are enjoying or site and above all, experiencing good luck while enjoying the games.
In regards to our withdrawal procedure, it implies a 36 hours pending period following which, the concerned funds are audited, in line with our Terms and Conditions. Once approval is received, which is within 24 hours, the funds are sent to be processed out.
Rest assured though, we have ensured that your feedback has reached the Management team.
Indeed, value our customers' opinions highly and these are always our prime factor when considering ways of enhancing our services.
We wish the best of luck on your favorite games and should you require any assistance, do not hesitate to contact our 24/7 Support Team who will gladly assist you accordingly.
We count on you for further reviews and as always, watch out for our various upcoming promotions so as not to miss out on any of the fun!
Regards,
Aspers Online Casino
I have spent thousands playing slots on…
I have spent thousands playing slots on this site and been thoroughly ripped off at every turn. No bonus or tonight I won £7.62p off 23 bonus spins.
This site is terrible and should be ashamed of themselves.
STAY AWAY DO NOT PLAY
19 July 2019
Unprompted review
Reply from Aspers Casino
Hello Russell,
We are regret that you have not been enjoying your experience lately while playing on our site and games.
We do understand and recognize that luck has not been much on your site lately. As a token of our good faith and care, we would really like to review your account if you could contact our Support Team via any of the below portals:
Email: support@aspers.com
Phone Number: 08002797632 (Toll Free)
Landline: 02038879842
Russell, rest assured that we, as a regulated casino, we strongly advocate fair gaming. We have no control on the outcome of a games, luck being the fundamental nature of the games itself.
We look forward Russell to hearing from you as soon as possible.
Regards,
Aspers Online Casino Team
Been playing slots for years
Been playing slots for years. But this site is awfull ive played over 250 in the last couple of days and won absolutely nothing not 1 bonus .
Shocking .not playing any more .
17 July 2019
Unprompted review
Reply from Aspers Casino
Hello Karl,
It is never a matter of joy for us to see that our members not having a happy experience on our website and that we were not up to their expectations.
We have tried to provide the best journey, user friendly site that will be great starting points for them.
However, the one thing that we can not control is the outcome of the games.
Luck is not in our hands and our members understand that this is a game of luck and that we do not guarantee wins.
What we can do however is to review your game plays.
Should you wish to do this, please contact our 24/7 support team who will be glad to help you through the below link:
https://www.aspers.com/help/
Kind Regards
Aspers Casino Team
Absolutely shocking STAY AWAY!
Absolutely shocking! Only joined as they said they had my favourite slot game Gold Factory. Gold factory was down. Asked the online help why it was down she was Clueless and made out my software was an issue. I play gold factory on other sites with no issues so....
I played my £20 bonus plus the £20 I deposited Returns were poor compared to other competitors . But hey ho it's a gambling site so OK
Tonight however took the Pxss. I deposited £20 last night I expected to be credited 20 free spins Any other site would just give them automatically. Apparently I had to opt in to this good lord that was A mission. I didn't realise that. I was tired last night. Gambling for me is a treat.
So to wind this up. I explained to the online help called June who took for ever to reply to my questions that I had trouble accessing the free spins. Hence being new. .....
GOBSMACKED at her reply Any other site would have just credited them ( you win about 2 quid if your lucky) She said I can't hand out freebies read the terms and conditions
THANKS ASPERS! I play a little bit of slots now and then to relive my depressive illness. Your customer service made me more depressed tonight on a site that was supposed to give me some fun!
16 July 2019
Unprompted review
Reply from Aspers Casino
Dear Alison,
We regret that you could not enjoy your time on Aspers. As a demonstration of our care, we are ready to consider a refund of your last deposit. Please contact the customer service managers for more details on the transaction by writing to csmanagers@daubltd.com.
This being said, we would like to bring some clarifications with regards to our games. As you would understand, the online world is heavily dependent on a number of variables. Aspers Casino Online is regulated and has its games tested by third party labs on a regular basis. We also have good relationships with all of our game providers, all in an attempt to ensure the most reliable experience on our website. Unfortunately, breakdowns and glitches can be unexpected. However, we always try to have a dedicated technical team to address any sort of blockers.
In your case, we checked and could not locate any indication of a problem with the game at time of report on our side. Under these circumstances, a basic troubleshooting is necessary to try and identify the issue.
With regards to our promotions, we advocate for fair gaming; all of the offers and the respective conditions are clearly defined on the website and all customers have a fair chance to participate and win.
Again, we regret that your expectations could not be met however we hope that we can have an opportunity to make it up to you.
Kind Regards,
Aspers Casino Online
What terms and conditions?
You know what the website is decent and the bonus board is also nice. HOWEVER...
Terms and conditions are what stop a company from being sued and someone taking legal action, this is not something that Aspers are fussed about but who's going to take legal action of the odd 10GBP bonus? For example there recent Promo.... stake 10GBP on any of the following slots ect and receive a 10GBP bonus by 5pm the next day BUT what they will not tell you is actually like the majority of the UK if you get paid on a Friday this does not apply to you as it's next working day dispite the terms stating next day. What will then happen is come Monday it won't have been credited and once again your getting in touch with aspers again. This is one of a few instances where they have moved the goal posts and you do all the leg work.
Improve the terms to cover every thing Aspers or when you mess up atleast do what you said you would do and credit the bonus then change it. I have played on probably 100+ casinos in my life and your website, bonus board, navigation are all not bad but your terms are by far one of the worst and you ability to change the terms when ever you want are scandalous.
Hope this improve.
Just need to edit this as aspers replied suggesting all I would need to do is contact customer support. I did and they couldn't help me.
13 July 2019
Unprompted review
Reply from Aspers Casino
Dear Ross,
First and foremost, we thank you for your review regarding our site and products, which has been duly relayed to the concerned department.
We do understand the concerns you have, and we apologize for any unclear guidelines mentioned on our T&Cs for that promotion.
Indeed, crediting are done during working hours, which exclude the weekends. Any crediting due during the weekend is normally done on the next working day, which is Monday.
With regards to your case, in view of better assisting you, we would need to have a look into your play account.
As such, we would much appreciate if you could contact our Support Team with your details in view of us looking into that matter.
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