We was let down last min by another printers. So I contacted Aspect and liaised with Ellie & Emma. They were fantastic! Helpful, met our expectations and deadlines. You really saved us! Won’t us... See more
Company replied
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See what reviewers are saying
I've recently started an online graphic design company and was looking for some items I required for my first client order. I asked for a quote on some of their stock and was contacted by one of their... See more
Company replied
Niall is absolutely amazing. His customer interaction is fantastic and engaging. The items were delivered promptly and were great quality. We have placed 3 orders in the past few weeks and will us... See more
What a fantastic company. They went above and beyond to ensure our order would be received in time and their customer service is exceptional. We are incredibly happy with our purchases and whole order... See more
Company replied
Company details
Written by the company
We offer clients promotional merchandise services – including branded and unbranded products for facilities requirements, events and other promotional marketing purposes. One of the UK’s highest regarded promotional merchandise suppliers.
Contact info
19 Bedale Hall, DL8 1AA, Bedale, United Kingdom
- 01677 425 224
- enquiries@aspectmerchandise.co.uk
- aspectmerchandise.co.uk
4.4
Excellent
52 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Would Recommend
First time using this company and would defiantly recommend.
We had an order that we needed to place with a shorter turn around time than normal which they delivered on and the quality of the item is brilliant .
Julia was very helpful and knew the products well to best advise me. I will defiantly look to use this Company again.
28 September 2023
Unprompted review
Reply from Aspect CPM
Thank you for your lovely feedback! We look forward to working with you again in the future. We will let Julia know :)
High quality, quick to help
Our account manager Andrew was amazing. Really quick to respond to emails and helped us find solutions to problems. The product is high quality and perfect for what we needed!
21 September 2023
Unprompted review
Reply from Aspect CPM
Thank you for your lovely feedback! We look forward to hopefully working with you again in the future. We will let Andrew know :)
You really Saved us!
We was let down last min by another printers. So I contacted Aspect and liaised with Ellie & Emma.
They were fantastic! Helpful, met our expectations and deadlines. You really saved us! Won’t use another company now.
Thank you Ladies!
14 September 2023
Unprompted review
Reply from Aspect CPM
Thank you for your lovely feedback! We look forward to hopefully working with you again in the future. We will let Ellie & Emma know :)
A Excellent really great company to deal with
A really great company to deal with. Excellent communication and extremely helpful from start to finish. The finished product exceeded my expectation and would most certainly recommend for service and quality.
26 July 2023
Unprompted review
Reply from Aspect CPM
Thank you for your lovely feedback! We look forward to hopefully working with you again in the future :)
New business start up
I've recently started an online graphic design company and was looking for some items I required for my first client order. I asked for a quote on some of their stock and was contacted by one of their account managers. They were really helpful, polite and responded back to my questions really quickly. Really impressed
3 July 2023
Unprompted review
Reply from Aspect CPM
Thank you for your lovely feedback! We look forward to hopefully working with you again in the future.
Very professional company.
I placed my order with less than a week before I needed my personalised mugs. Aspect rose to the challenge and promised delivery the day before we needed them. I am delighted to say that the promised delivery day was honoured and the mugs were perfect.
Thank you Aspect, especially Julia and Monika. Lorraine
29 June 2023
Unprompted review
Reply from Aspect CPM
Thank you for your lovely feedback! We look forward to hopefully working with you again in the future. We will let Julia and Monika know :)
Postage cost is extremley high and when…
Postage cost is extremley high and when i emailed back to ask a question i never received a reply
13 May 2023
Unprompted review
Reply from Aspect CPM
Hi Paula,
I apologise for any issues, I am unable to track your email. We reply to all received emails promptly so I am sorry if it slipped through the net. We are able to match any quotes from elsewhere as well, so please don't hesitate to contact us in the future. Thank you
Highly recommend
The communication was fantastic from beginning to end. We ordered laptop sleeves ready for our conference, and the help in choosing a product that was right for us was fantastic and we are very happy with the quality of the product we received.
2 May 2023
Unprompted review
Reply from Aspect CPM
Thank you for your lovely feedback! We look forward to hopefully working with you again in the future :)
Fiona Booth was very kind and patient
27 April 2023
Unprompted review
Reply from Aspect CPM
Thank you for your lovely feedback! We look forward to hopefully working with you again in the future. We will let Fiona know :)
Victory snatched from the jaws of defeat....
Found these guys through Google. Needed a very short run of mugs printed. Considering this was a small job the service was very good, friendly and quick. Then... disaster! The mugs arrived, the colour of the print was awful and the (new) client was not impressed. Two emails and a call later and Julie and the team have acknowledged the error, re-printed the mugs to a much better standard and new delivery is on it's way. Thanks guys!
24 February 2023
Unprompted review
Reply from Aspect CPM
Thank you for your lovely feedback! We look forward to hopefully working with you again in the future. We will let Julia know :)
Reply from Aspect CPM
Thank you for your lovely feedback! We look forward to hopefully working with you again in the future :)
Fiona was amazing and was very helpful
Fiona was amazing and was very helpful. We will defiantly be recommending, and we will be back whenever we need anything. such a easy and stress free process.
17 November 2022
Unprompted review
Reply from Aspect CPM
Thank you for your lovely feedback! We look forward to hopefully working with you again in the future. We will let Fiona know :)
The speed with the turn around and the…
The speed with the turn around and the on time delivery despite postal strikes and a missed online contact to start with, was amazing. The quality of the umbrellas good. We really needed them on the day and they enhanced our branded look.
20 October 2022
Unprompted review
Reply from Aspect CPM
Thank you for your lovely feedback! We look forward to hopefully working with you again in the future :)
Aspect CPM to the Rescue!
Aspect CPM to the Rescue!
Live chat on day 1 quoted and paid for same day by us
ArtWork done on day 2 and confirmed by us
Delivery on day 7 just one day before the event they were needed for.
I could not find a more local business to me which could turn this around as fast.
Very happy with all stages of the process throughout and will be using again.
Many thanks to all the team at Aspect CPM
23 September 2022
Unprompted review
Reply from Aspect CPM
Thank you for your lovely feedback! We look forward to hopefully working with you again in the future :)
Extremely disappointed
Extremely disappointed
Placed our order for grey mugs and a week later they are unable to supply. We had no alternative given our deadline which they were aware and so accepted their alternative option of white mugs. We were then expected to pay an express delivery charge a week later when informed they would miss our deadline for a no fail delivery. This was the first time using this company, I'm not sure given the delays I have experienced that I would use them again. They were made fully aware of our event deadline and the delays are solely down to them as a company and its totally unjustified to expect us to pay for their delays given the inital order was placed with plenty of time.
14 September 2022
Unprompted review
Reply from Aspect CPM
Hi Lisa,
Firstly, please accept my apologies, we really don’t feel comfortable when a client isn’t happy, however I do feel that leaving a review part way through your experience doesn’t reflect the overall picture and our willingness to help.
You are quite correct regarding the grey stock, when we processed your order for grey mugs on the Friday 2nd September our supplier had just received a large order that resulted in us being unable to fulfil with the grey. Unfortunately, stock is live and as orders are placed availability can change. Due to the stock issues, we presented an alternative which we assured could be printed in time for your deadline being the 20th September. This was discussed on the 8th September and you kindly agreed to proceed. That afternoon the Queen sadly passed.
The reasoning for the offer of a same day courier was in two parts, firstly given the deadline (event on the 20th) and the timing of the queens funeral (Monday 19th) which resulted in that day becoming a bank holiday. Again, I don’t feel we could of anticipated this. As a result we presented the option of getting a same day courier to deliver at your address first thing the morning of the 20th. Our 2nd motivation for using a same day courier solution is that it also avoids the parcel network which on occasion at peak times can experience delays, we present all clients with a same day option for no fail deliveries allowing the client to evaluate the importance, balanced with the additional costs. You felt that wasn’t for you and we completely understand as many clients choose the network too.
With that in mind we contacted some of our clients that had orders in production to establish how urgent they were, a couple kindly agreed to help (they are a lovely bunch), we pushed their orders back into following week to help us facilitate your order and deliver ahead of time on the 16th September.
Hopefully our chat at the time helped with your understanding, but on periodic review of client feedback, I felt it could be beneficial to share our thoughts with those trying to get to know us a little better.
Kind regards,
Craig - MD
Very helpful customer service and…
Very helpful customer service and quickly delivered. Thank you
17 August 2022
Unprompted review
Reply from Aspect CPM
Thank you for your lovely feedback! We look forward to hopefully working with you again in the future :)
Reliable and good communication
Other companies were unable to commit to our tight deadline or promise the same product as was originally advertised. Although the visualisation wasn't as good as other companies, AspectCPM were quick to give us a quote and get everything finalised, and provided good communication throughout. We were happy with the end product too.
8 July 2022
Unprompted review
Reply from Aspect CPM
Thank you for your lovely feedback! We look forward to hopefully working with you again in the future :)
Reply from Aspect CPM
Thank you for your lovely feedback! We look forward to hopefully working with you again in the future :)
Fast, reliable, friendly service
I needed some products making up for an event that I found out about only a week before the event date. Aspect had these products made up and delivered within the week and kept me updated every step of the way. The products were great quality.
7 July 2022
Unprompted review
Reply from Aspect CPM
Thank you for your lovely feedback! We look forward to hopefully working with you again in the future :)
Fantastic service
Fantastic service and attention to detail - really helpful in answering all of our questions, seamless experience from enquiry to order to digital proof. Excited to receive the products.
The items we have ordered are really popular so I know we will be ordering more!
30 June 2022
Unprompted review
Reply from Aspect CPM
Thank you for your lovely feedback! We look forward to hopefully working with you again in the future :)
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