This was a fairly complex problem as the mechanism in the grinding unit needed to have a couple pieces moved as it was locked up. Difficult to describe a three-dimensional complex item over the phone.... See more
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He knew the product very well. He quickly determined the cause of the problem over the phone and proposed the best solution. All that despite the manufacturers replacement parts diagram being wrong.... See more
Anthony M. is a technology expert who helped me immensely to see what my next steps are in the solution of filing my insurance. He even volunteered to go further, but I can take it from here since he... See more
I am 79 yrs old & was very frustrated to lose service on both my xomo boxes. I tried working with Spectrum for 2 hrs to fix. Finally text asking me for $5 to have a tech call me. Was so frustrated... See more
Company details
Written by the company
24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportTP@justanswer.com or call 800-805-5962 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
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4.8
Excellent
7K reviews
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Expert was knowledgable
Expert was knowledgable, quickly diagnosed the problem and gave clear explanations of how to fix it and provided a diagram to help as well.
1 August 2026
Mathew/Michael
Mathew/Michael? Sorry
I was especially impressed that the response was immediate. M was friendly and didn't make me feel stupid. He guided me to a quick fix. Thank you so much!!
1 August 2026
The technician made contact shortly…
The technician made contact shortly after speaking with one of your representatives. He was quite thorough in his explanation of a possible fix.
1 August 2026
Chris was the right guy and knew the product very well
He knew the product very well. He quickly determined the cause of the problem over the phone and proposed the best solution. All that despite the manufacturers replacement parts diagram being wrong.
And, he was good rumored and courteous the entire time.
Today, 24 later I have received the correct replacement part and it works perfectly.
1 August 2026
David rules!
Not only we discuss all the options to resolve the problem he sent me a written summary of what we discussed.
1 August 2026
Very experienced technician
Very experienced technician - understood the problem well and helped narrow down the issues - even provided local resources that could be engaged
1 August 2026
Seemed to give the right answer
1 August 2026
Representative very knowledgeable &…
Representative very knowledgeable & solved problem in very few minutes...thank you so very much!
31 July 2026
The technician was great but the…
The technician was great but the problem is not solved.
31 July 2026
Extremely Helpful
service
attitude of technician
spoke perfect English!!!
quality of service. Tech was very patient.
31 July 2026
Ronald was great
Ronald was great. He answered all. My questions. Very happy with my experience.
31 July 2026
He solved the problem very quickly
31 July 2026
JOE was very helpful
JOE was very helpful. Explained everything in language I could understand. He also tried to save me money looking into parts that would solve my problem.
31 July 2026
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