Ask & Embla Reviews 1,100

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 166 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the unique and high-quality products, often highlighting the impressive craftsmanship and durability of the jewelry. Many people appreciate the distinctive designs that stand out, and the excellent customer service is frequently mentioned for its efficiency, friendliness, and helpfulness in resolving issues. Reviewers also note the swift and smooth ordering and delivery process, with items often arriving earlier than expected and well-packaged. However, some customers also noted issues with product durability, specifically mentioning clasps breaking or items tarnishing quickly. A few people experienced problems with certain silver items staining their skin, leading them to question the material's authenticity. There were also occasional reports of customer service not fully resolving issues, offering discounts rather than replacements for faulty items, or difficulties with orders being returned due to shipping problems.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the high quality, unique designs, and... See more

Quality

Users describe positive interactions with quality, highlighting that many products are gorgeous,... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the support... See more

Order

Reviewers highlight positive aspects of order experiences. Many customers express satisfaction with the... See more

Staff

Clients share positive opinions on staff, consistently praising their swift, compassionate, and effective... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A beautiful way to elevate your look — especially if you lean alternative. They do have some weight to them, so they’re not ideal for all-day wear, but they’re absolutely stunning for a few hours o... See more

Company replied

Rated 5 out of 5 stars

Got a matching set (necklace and bracelet) for the missus as a gift. She just started her journey into the alt aesthetic and Ask & Embla didn't disappoint! She wears them every day because of how good... See more

Company replied

Rated 5 out of 5 stars

Their customer service is fast, efficient, and genuinely friendly. Every question I had was answered quickly and with real care. My orders always arrive earlier than expected, packaged well, and e... See more

Company replied

Rated 5 out of 5 stars

Firstly, the jewellery pieces sold by Ask & Embla are unique, beautiful and get lots of lovely comments. My daughter was devastated when she lost one of her earrings as she believed the clasp was... See more

Company replied


Company details

  1. Jewelry Store
  2. Costume Jewelry Shop
  3. Fashion Accessories Store

Written by the company

We are Ask & Embla, home for all breeds of the alternative—We are a union of dark and light, masculine and feminine, immediate and eternal. Our jewelry brings metals, gemstones and your energies into a chord. Just as Ask and Embla were born as a pair, we hope to bring the power of two to you🖤


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Shipping and delivery was super fast

Shipping and delivery was super fast. The jewellery also was perfect better than expected. Will definitely purchase again!

4 August 2025
Unprompted review
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Reply from Ask & Embla

We’re so glad to hear your order reached you quickly and that you loved your jewelry even more than expected! We can’t wait to welcome you back for your next piece, Erika!

Rated 5 out of 5 stars

SATISFIED

Great experience love the design, sizing and customer services thank you so much ask & embla!

2 September 2025
Unprompted review
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Reply from Ask & Embla

Thank you so much for the kind words!🖤

Rated 5 out of 5 stars

Amazing customer service and beautiful…

Amazing customer service and beautiful jewellery. Would definitely purchase from this company again!

27 August 2025
Unprompted review
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Reply from Ask & Embla

Hi Shaz,

We’re so happy to hear that you had such a positive experience with both our service and our jewellery! We can’t wait to have you shop with us again in the future.

Please don’t hesitate to reach out to us anytime if you have any questions or concerns—we’re always here to help.

Rated 5 out of 5 stars

Ask & Embla has quickly become my new…

Ask & Embla has quickly become my new favorite jewelry. The necklace I purchased is beautiful and completely unique. Each piece is really a work of art and truly authentic. I love the weight and the obvious next level craftsmanship. Looks badass and I look forward to buying more!!

29 August 2025
Unprompted review
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Reply from Ask & Embla

Thank you so much for your amazing review, Jonathan! We’re thrilled to hear that your necklace has become a favorite and that you appreciate the unique designs and craftsmanship we put into every piece. Your support means the world, and we can’t wait to create more pieces for you to love. 🖤

Rated 5 out of 5 stars

My favorite rings and a great company

I’ve been buying septum rings from A&E since I got the piercing, and they’ve always been my favorites. They recently had a clearance sale and I was worried it would be my last chance to get some of the ones I’d always wanted, so I ordered a bunch of them. Unfortunately and through no fault of the company, the package was not delivered properly. I reached out to customer support fully expecting a “sorry, we can’t help you” since it really was out of their control (and I hadn’t bought insurance on the package) , so I was very surprised when they offered to re send the items! They even kindly re-opened the ticket for me, as I was very late responding to their offer. The package got here swiftly and there were no problems. The pieces are beautiful, well made, and interesting. They’re easy to change out and the metals are piercing quality. I truly can’t shut up about how much I like this jewelry and the service from this company.

30 August 2025
Unprompted review
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Reply from Ask & Embla

Hi, Rachel

We’re thrilled to hear you love both the jewelry and our service!

Looking forward to serving you again!

Rated 5 out of 5 stars

I'm so impressed with Ask & Embla

I'm so impressed with Ask & Embla, my new favourite brand. It's really hard to find good alt jewellery in Australia and their pieces are all unique, extremely well crafted and high quality (and make a statement). Exceptional customer service and super speedy shipping as well.

29 August 2025
Unprompted review
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Reply from Ask & Embla

Thank you so much for the love, Danielle! 🖤

Rated 5 out of 5 stars

Beautiful Jewellery

I've bought earring from them earlier this month and finally was able to wear them, one of the clasps was loose, i reached out to them and they quickly sent me new ones,
Amazing support !
And the necklace i ordered after the earrings is very cute i love it.

I can easily recommend them !

28 August 2025
Unprompted review
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Reply from Ask & Embla

Hi Clubi,

Thank you so much for sharing your experience with us! We’re glad our team could quickly resolve the issue with your earrings and that you’re enjoying your new necklace too.

Your recommendation means a lot, and we’re so happy to have you as part of the Ask & Embla community. 🖤

Rated 5 out of 5 stars

Everything I've ever purchased looks…

Everything I've ever purchased looks amazing and it's my seconds time.The quality of the jewelry is on paar and it's a comfortable wear from septum piercings to flesh tunnels .
The customer service is also great and ready to handle any issue. I live in Romania in eastern Europe and customs has some specific requests when it comes to outside EU purchases and because of this fact I had to make some modifications to the invoice because here you can't receive free stuff.So,the customer service department helped me with this issue the second time around so that I can receive my stuff.
Love the jewelry ad appreciate the help and assistance I've received so far.
Can't wait for my next purchase!🖤🤘🙏
🤘🖤🤗

26 August 2025
Unprompted review
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Reply from Ask & Embla

Thank you so much for your continued support and for sharing your experience with us, Alina! 🖤

We’re so glad to hear that you’re enjoying your pieces and that they’ve been both comfortable and true to quality.

It also makes us happy to know that our customer service team was able to assist you with the customs process and ensure your orders reached you smoothly. Your trust means the world to us, and we can’t wait to create more pieces you’ll love.

Please don’t hesitate to reach out if you need any assistance or if you have any further questions—we’re always here to help.

Rated 5 out of 5 stars

Amazing brand!

I’ve bought 4 pieces from this brand so far and have been incredibly impressed ! The pictures don’t do the quality justice. It’s really exceeded my expectations! I’ve downloaded the app, and plan to buy much more. Very happy!

20 August 2025
Unprompted review
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Reply from Ask & Embla

Hi Erin,

Thank you so much for sharing this amazing feedback! It means the world to us that the quality exceeded your expectations and that you are planning to grow your collection with us.

We can’t wait to be part of your next purchase and continue bringing you pieces you’ll love!

Rated 5 out of 5 stars

I love Ask & Embla

I love Ask & Embla. The products are perfect for this alt person.

19 August 2025
Unprompted review
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Reply from Ask & Embla

Thank you so much for sharing this with us, Elisabet!

We’re thrilled to hear that our pieces feel like the perfect fit for your style. It means a lot to know we can be part of your alt expression, and we can’t wait to create more designs you’ll love. 🖤

Rated 5 out of 5 stars

I recently bought a beautiful pair of…

I recently bought a beautiful pair of earrings . I want to give a big THANK YOU to the manager for the outstanding service – so kind, helpful, and professional. It made the whole experience special.

7 July 2025
Unprompted review
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Reply from Ask & Embla

Hello Joanna,

Thank you so much for your kind words — this truly means a lot to us.

We’re so glad to know that your recent experience turned out special and that our team was able to make things right for you.

Your support and trust mean everything. Feel free to contact us anytime. We're always here for you! 🖤

Rated 5 out of 5 stars

Genuinely couldn’t wear another…

Genuinely couldn’t wear another jewellery brand after purchasing from A&E!

The quality is pristine, the designs are so well thought out, and the customer service is 10/10. So happy I found them!❤️

16 August 2025
Unprompted review
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Reply from Ask & Embla

Thank you so much for your kind words and glowing review! 🖤

We’re beyond thrilled to know that our designs and quality resonate with you, and it truly means the world to hear that you’ve had such a positive experience with us.

Thank you for being part of the A&E community, Matty!

Rated 5 out of 5 stars

sick alternative high quality pieces

Incredible quality jewelry for incredible prices! I ordered 3 septum clickers and they all fit perfectly and I've gotten so many compliments every time I wear them. I'm already scoping out which ones I want next

15 August 2025
Unprompted review
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Reply from Ask & Embla

Thank you so much for your wonderful review, Colby! We’re glad to hear that you love your new septum clickers and that they’ve been getting you lots of compliments — that makes us so happy! 🖤

We can’t wait to see which pieces you choose next, and we’re so grateful to have you as part of our community.

Rated 5 out of 5 stars

Completely in love with this brand!

Completely in love with this brand and their work. I recently purchased the Unholy Grail necklace and its my favorite thing!

8 August 2025
Unprompted review
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Reply from Ask & Embla

Hello Andrew,

We’re so happy to hear you’re completely in love with our brand! 🖤 The Unholy Grail necklace is such a special piece, and we’re thrilled it’s become your favorite.

Thank you for your support — we can’t wait to delight you with more pieces you’ll love!

Rated 5 out of 5 stars

Amazing!!!

Amazing quality ear hangers, I will continue to order from here!

12 August 2025
Unprompted review
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Reply from Ask & Embla

Thank you so much for your kind words, Eevee! 🖤 We’re thrilled you’re loving the quality of our ear hangers and that we’ve earned a spot as your go-to.

We can’t wait to create more pieces you’ll adore in your future orders!

Rated 2 out of 5 stars

Bad quality earrings

Despite the beautiful design

I had a good experience with one of their necklaces, but my experience with the “Botany Earrings” has been frustrating.

The first pair broke the same day I wore them. I was sent a replacement, but they broke again just as easily. I loved the design so much that I ordered them a third time -and once again, after only two months of wear, they broke.

This is the first time I’ve ever had earrings break. For something that costs around 80 CHF ( I paid 160 ) and ships from Singapore, I expected much better quality.

9 May 2025
Unprompted review
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Reply from Ask & Embla

Thank you for bringing this to our attention, Ananas. Your experience is of utmost importance to us and we are committed to resolving your concern.

Please send us an email at support@askandembla.net with your order number together with any supporting images or information, and our dedicated customer care team will be on standby to assist you.

If you've already reached out, thank you for your proactive communication and patience. Your concerns will never be overlooked or disregarded and we do our best to respond at the earliest opportunity.

Rated 5 out of 5 stars

Hands down

Hands down, the best customer experience I've ever had in my life. The fastest response, and the utmost attentiveness to any concern you may have. Also, the pieces are all gorgeous and great quality!

12 August 2025
Unprompted review
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Reply from Ask & Embla

Hi Sarah!

Wow — your feedback truly made our day! 🖤

We’re so happy to know that your experience with us has been the best you’ve ever had. Providing quick, attentive service and beautiful, high-quality pieces is always our goal, and it’s amazing to hear that we’ve delivered on that for you.

We look forward to delighting you again with your next order!

Rated 5 out of 5 stars

I love this brand😻

I spend a lot of time searching for jewelry that suits my sense of style and is high quality. When I came across Ask & Embla, I was absolutely amazed. Handcuff earrings that i ordered are made with great precision and look stunning. I will definitely be buying more beautiful jewelry from this place. I would love to see more helix piercing earrings that are within my budget.

20 July 2025
Unprompted review
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Reply from Ask & Embla

Thanks for the love and feedback, Barbara! 🖤

We’re delighted you’ve found pieces that match your aesthetic. We’ll also keep your suggestion in mind as we continue creating designs that blend beauty, quality, and accessibility.

We can’t wait to welcome you back for more stunning pieces!

Rated 5 out of 5 stars

The quickest and the best customer service

The quickest and the best customer service I have ever got the privilege to experience (compared to similar online stores and big company stores like Zara/Uniqlo/H&M/etc. They were quick to respond, they understood well and they resolved the issue all within 1 day versus taking days to weeks (which is not rare, I am dealing with customer service with a big company store and they have yet to resolve the issue and it’s been 2 weeks).

Amazing customer service; I will shop at Ask & Embla again and will tell my friends to do so as well

8 August 2025
Unprompted review
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Reply from Ask & Embla

Thank you so much for your kind words, Mark! 🖤

We’re thrilled to hear you had a great experience with our team, and it means the world that you’ll be recommending us to your friends.

Looking forward to serving you again soon!

Rated 5 out of 5 stars

Thrilled with My Second Ask and Embla Necklace!

Just got my second necklace—the Unholy Grail—from Ask and Embla! It sold out last month, so I ordered it the moment it restocked. It arrived in 5 business days, looks exactly like the photos, and is made of high-quality 316 stainless steel—my favorite since I’m allergic to other metals. Super happy with the purchase and excited to buy more!

4 August 2025
Unprompted review
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Reply from Ask & Embla

Thank you for your wonderful review, Ryan! We’re so glad you were able to snag the Unholy Grail Necklace and that it arrived quickly and exactly as expected. We’re thrilled it’s a perfect match for your style and needs, and we can’t wait to have you back for more!🖤

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